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ServiceSource vs Totango comparison

Concentrix and Totango are both solutions in the Customer Success Management category. Concentrix is ranked #5, while Totango is ranked #2. Concentrix holds a 4.4% mindshare in CSM, compared to Totango’s 8.8% mindshare.
ServiceSource
  • 51 Views
  • 10 Comparison Views
Totango
  • 99 Views
  • 67 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceSource
Ranking in Customer Success Management
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Totango
Ranking in Customer Success Management
2nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Customer Success Management category, the mindshare of ServiceSource is 4.4%, up from 3.4% compared to the previous year. The mindshare of Totango is 8.8%, down from 29.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management
 

Comparisons

No data available
No data available
 

Overview

ServiceSource Customer Success Management Solutions drive customer retention and revenue growth for the companies.
Concentrix

Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:

  1. Customer Engagement - a robust customer success management platform with three editions for companies of any size.
  2. Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.
Totango
 

Sample Customers

Agilent Technologies, Avaya, Blackboard, Blue Coat, BT, Dell, Concur, F5 Networks, GE Healthcare, Microsoft, Penton, Leica Microsystems
Act-On, Amplitude, Autodesk, Jobvite, Zoom
See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.