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UserVoice vs Usersnap comparison

Usersnap and UserVoice are both solutions in the Customer Feedback Management category. Usersnap is ranked #10, while UserVoice is ranked #14. Usersnap holds a 3.8% mindshare in CFM, compared to UserVoice’s 9.6% mindshare. Additionally, 100% of UserVoice users are willing to recommend the solution.
Usersnap
  • 23 Views
  • 6 Comparison Views
UserVoice
Read 5 UserVoice reviews
  • 10 Views
  • 6 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Usersnap
Ranking in Customer Feedback Management
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
UserVoice
Ranking in Customer Feedback Management
14th
Average Rating
8.6
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Customer Feedback Management category, the mindshare of Usersnap is 3.8%, down from 7.6% compared to the previous year. The mindshare of UserVoice is 9.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Feedback Management
 

Featured Reviews

Use Usersnap?
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it_user245436 - PeerSpot reviewer
The idea forum needs more features but the knowledge base is valuable.
Ticket insights The knowledge base It has helped us to improve our response time to users, thus giving them a better experience from support. The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea. I've used it for one year. No issues…
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Comparisons

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Product Reports

No data available
Buyer's Guide
Qualtrics XM Platform vs. UserVoice
April 2025
UserVoice reportDownload UserVoice product report
 

Overview

Usersnap is a central place to organize & track bugs and collect user feedback. Key features include: Real-time collaboration, Contextual information, ad-hoc feedback widget and seamless integration.

Usersnap
From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
UserVoice
 

Sample Customers

Google, Erstes, Microsoft, Runtastic, Onshape, Talkdesk, Fast Company, Hawaiian Airlines
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
See our list of best Customer Feedback Management vendors.

We monitor all Customer Feedback Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.