Service and Support
Densify team provides exceptional customer service and technical support. Users report quick and knowledgeable responses, same-day or week remediation, and a proactive approach. Densify staff are described as responsive, helpful, and maintaining regular communication, fostering ongoing relationships. Many find the support patient, interactive, and more akin to a partnership. The team is recognized for excellent company culture and the ability to adapt to user needs, often being in daily contact. They receive high ratings for their expertise.
Deployment
Most describe Densify's initial setup as straightforward, with no major issues. Connection to on-premise systems is easier than cloud resources, which require manual setup. Automation isn't fully supported, but this isn't a significant problem as frequent reinstallation isn't required. Densify manages most architectural tasks, leaving users to perform tuning and customization. Permissions and connectivity are crucial elements, and some find the setup of policies complex due to necessary broad visibility.
Scalability
Densify demonstrates strong scalability, with no recorded downtime or performance issues even with large server populations. Horizontal scaling is effectively supported across diverse locations, and recent updates have streamlined server and audit requirements. Users have managed numerous clusters and instances without problems. Challenges arose with data volume impacting database performance, but newer versions addressed these issues. Usage in various environments remains strong, with scalability seemingly limited only by financial investment.
Stability
Multiple users report Densify exhibits stable performance, with no major stability issues, except for occasional problems related to vCenter databases reindexing and connectivity to VMware clusters. Some experience latency between the application and database server, and slow server search results. Despite these concerns, most users are confident Densify’s stability will improve with support from the team and upcoming versions. Stability remains a primary concern for a few.