Fortinet FortiEDR Reviews

We are primarily using the solution for endpoint detection response. It's endpoint security.

We do POCs for people who wish to purchase the product.

The performance has been fine.

It's good for the detection and response to threats.

The setup is pretty simple.

Technical support has been decent in the past.

We have seen an ROI. It is worth the cost.

The stability could be better.

The scalability could be improved a bit.

We find the solution to be a bit expensive. 

I've been using the solution for approximately one year. I haven't used it for that long just yet.

The solution is mostly stable and the performance is okay. It could be better, however.

The scalability is fine. I'd rate it eight out of ten, although it could always be better. 

We have around 2,000 users. At this time, we do not have plans to increase the number of users. 

We've used technical support several times. They were fine. I do not have any complaints about the level of service.

We did not previously use a different EDR solution. This is the first product of this nature that we have used. 

The setup is pretty simple. The deployment takes less than one month. For the most part, the setup process is pretty reasonable and not complex.

We have a few people that are able to handle the deployment and maintenance. 

We have witnessed ROI. It is worth the money. 

The pricing is a bit expensive. I'd rate it eight out of ten, with ten being very expensive. 

We're using the latest version of the solution.

I'd rate the solution eight out of ten overall. I'd recommend the solution to others. 

Fortinet FortiEDR protects our workstations against ransomware and other malicious applications.

The solution acts like an advanced antivirus with extended features like logging and automated response to detected threats. This automation helps save time, as the system automatically handles malicious detections and responses without much manual configuration.

The tool has saved me time managing workstation protection.

I did face some challenges using Fortinet FortiEDR, especially in the Mac environment. While the detections work well in Windows, Mac has limitations. If I need to configure something in the Mac environment, I have to open a support ticket because I can't do it myself; the support team has to apply the configurations on the backend.

I have two main suggestions for improvement: enhancing the UI and UX to make it more beginner-friendly and giving users more control over configurations in the Mac environment without contacting support.

I contacted Fortinet support, and I would describe it as really helpful. They responded quickly, usually within one or two business days, and the guidelines they provided were simple and easy to understand, even for non-technical engineers.

Positive

The solution's deployment is straightforward, but the dashboard can be confusing due to its less user-friendly design. I had to reach out to Fortinet support a few times, and they were quite helpful, usually responding within one to two business days. Their guidance made the configuration process easier.

The agents' deployment was simple and took about a week to complete across all workstations. However, fine-tuning the rules to manage false positives took longer—around three months.

I chose Fortinet FortiEDR because it's more cost-effective than competitors, potentially saving me up to half the price.

I rate the overall solution an eight out of ten. 

The product detects and blocks threats and is more proactive than firewalls.

Our problem with the EDR platform is that another company manages it. We don't manage it. We give them the infrastructure, and they give us the information in return as a service. Once, we had an event that was locked and blocked, but information about it came to us two or three days later. That isn't the way it should be. We see blocked functions and events but don't get information about them. You ask why something doesn't work before checking and seeing that EDR has blocked an event, but why is it blocked? This information is not accessible by our company as we are customers. We want a solution that works in our network and only in our network. We have to have all the information, such as what happened, when it happened, and why it happened, and that information should be provided at the moment, not two days later.

I have worked with FortiEDR for one and a half years, and we plan to complement it with FortiXDR.

We have 1,265 users on FortiEDR and three internal administrators because we currently have it as a service.

We don't directly contact Fortinet for support. We depend on our reseller, though we changed the reseller because they always took too long to answer. There were too many customers and too few consultants. If you make a ticket, you must wait, making things difficult. You will still have to wait for help if you're in trouble.

The price is on the higher side. It's in the upper quadrant. The hardware costs about €100,000 and about €20,000 annually for access. Support costs extra. We are paying for the net bundle.

We used Sophos earlier, and FortiEDR has an entirely different philosophy of running from a firewall. Some things are really weird now, but FortiEDR has a better implementation. It's a more powerful tool than Sophos. We could not solve some of our problems with Sophos, which we could solve in Fortinet within three or four months, so it's a good tool.

Integrating FortiEDR with other solutions by other vendors is tricky if you want to establish VPN channels, but it is possible.

I rate the solution a nine out of ten. Since it is my first time using EDR software, I have not gotten a chance to compare the solution with other products. The product itself is okay. All the events we blocked were real, but how we implemented the solution with a customer is a weakness. If you want real-time security, you must do it yourself. That's too much for our team to handle, so we have to use EDR as a service, and now the flaw is that it's too slow. The flow of information is too slow. We always have to wait because the company implementing FortiEDR is not fast enough with the information flow. If we would do it ourselves, the information flow would be faster, but we don't have the manpower needed for it. Our team is smaller than five years ago because we give all the tasks away to external companies and now we have to pay for it.

We use FortiEDR for EDR on our internal environment, which includes about 2,900 endpoints.  

I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. I can also simulate phishing attacks. 

The EDR console should have more extensive reporting. You shouldn't need to purchase FortiAnalyzer. It should be included in the EDR part. The security adviser cloud platform could be improved with more options for exclusive or intensive rules for devices. 

I have used FortiEDR for about 10 years.

I rate FortiEDR a 10 out of 10 for stability. 

I rate FortiEDR a six out of ten for scalability. It's scalable if you add on more product sets, but it isn't scalable by itself. You can add Fortinet solutions like FortiManager and FortiClient Configurator to improve the scalability. We have clients of all sizes. Around 40 percent are small businesses, 40 percent are medium-sized companies, and 20 percent are large enterprises. 

I rate Fortinet support a 10 out of 10. They have a strong team, and tickets are addressed quickly once they're logged on the portal. 

Positive

I rate FortiEDR an eight out of ten for ease of setup. The console is easy to set up, and there are ample tutorials on YouTube about how to do it. A 10-year-old could probably configure it accurately. 

FortiEDR is typically deployed on-prem for top SMB clients and multinational enterprises. We may use it on the cloud for our smaller clients. The deployment process involves scoping, due diligence, configuration, and testing. We have a detailed internal process at my company. Deployment requires two staff members. 

I rate FortiEDR an eight out of ten for affordability. 

I rate FortiEDR an eight out of ten. I give FortiEDR a high mark because it's well-priced for its features. It's a better value than other tools, such as Microsoft Defender. 

My advice to potential users is to understand your precise requirements and know that there are limitations around iOS and Linux. Before deploying, you should ensure that FortiEDR best fits your current environment. 

The competition of Fortinet FortiEDR is with CrowdStrike in Sri Lanka, especially if I consider the banking and BFSI sectors, where most of the network areas are handled by Fortinet. With Fortinet FortiEDR, the customers get security and endpoint security for their networks. My company deals with Fortinet FortiEDR for our customers.

With Fortinet FortiEDR, the console is available with the product through the vendor network, which takes care of the security part while offering firewall functionalities. The product offers everything in the same console. With Fortinet, The customers do not face any issues when using other resources in the tool since they don't have to handle the consoles separately. With Fortinet, one person or one resource can handle two consoles together.

Right now, my company focuses on the on-premises version of the product since the cloud competencies offered by the tool are comparatively a bit less. I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers.

I have been using Fortinet FortiEDR for a year. My company functions as a reseller of the product.

Fortinet FortiEDR experiences a good journey in Sri Lanka if you consider the prices it offers and the competitive nature with Check Point and other vendors. Fortinet FortiEDR enjoys a good journey in Sri Lanka when compared to the other vendors. There is no need to convince the customer that Fortinet FortiEDR is good, as they already know about the advantages of the tool. Customers know about the other products in the market and know how the other tools are when compared to Fortinet FortiEDR. In general, customers have knowledge about Fortinet FortiEDR and the other products in the market. I have no complaints about the product since I don't find any disadvantages when it comes to Fortinet FortiEDR.

My company deals with around ten customers of the product that deals in the software industry. There are some customers of my company from the banking and finance sectors who prefer the product's on-premises version.

My company's engineers contact Fortinet FortiEDR's support team. When my company undertakes the process of customer onboarding, our technical team ensures that they directly handle the customer for a year with the help of support from Fortinet's team. As per my knowledge, Fortinet offers good support compared to the other vendors in the market.

The product's initial setup phase is very easy.

The solution is deployed on an on-premises model.

The time required to deploy the solution depends on the needs of our company's customers. My company's engineers handle the product's deployment area. It takes around a month to deploy the solution.

Fortinet FortiEDR is available at a very competitive price compared to the other products in the market. Customers also know about the prices of the Other products in the market, and they are aware that Fortinet FortiEDR's prices are cost-effective.

I recommend the product to those who plan to use it, but I will definitely ask them about the network security platforms they use in their environment. I would definitely recommend Fortinet FortiEDR to those who already have Fortinet products in their environment.

The integration with other Fortinet solutions has not impacted our company's security strategy.

Considering the list of complaints that my company has received regarding the product from our customers, I rate the overall product an eight out of ten.

We are an incident response team, and we use Fortinet FortiEDR for our cyber protection-related activities.

Fortinet FortiEDR has helped our organization by providing reports that identify network weaknesses.

With the proper training, the solution is easy to use.

In some cases, the solution has freed up around three and a half hours of our staff's time so that they can work on other projects.

The most valuable feature is the analysis, because of the beta structure.

FortiEDR can be improved by providing more detailed reporting.

I have been using Fortinet FortiEDR for seven years.

I give the stability of the solution a seven out of ten.

FortiEDR is a scalable solution because it has a well-structured and manageable report that is easy to understand.

We previously used a different solution, but I cannot recall its name.

I give Fortinet FortiEDR an eight out of ten.

I came here to test ICS points and get some tools for VFDs. API security is becoming increasingly important, as we use a lot of APIs in our government. We need to test APIs to ensure they are secure, especially as ransomware attacks are also on the rise.

This is my fourth time coming to this RSA. I bought a new product here this time. We can see everything in one room, which makes it easy for us to understand and also make new contacts.

It's a kind of virus defense that is looking to the future and not to the past.

The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors.

The solution is very secure compared to other vendors.

The only minor concern is occasional interference with desired programs, although it's a necessary trade-off. Otherwise, I have no suggestions for improvement.

Another area of improvement is support. It could be faster. 

In future releases, maybe some extra features could be added to make it better, and maybe the events and history could be made a little bit clearer.

We've been using it for four to five years now.

It is a stable solution. 

It is a scalable solution. There are around 6o end users using this solution. It is easy to scale. 

The customer service and support are quite okay. It could be better. 

Positive

I have used ESET. ESET is an old-style defense that has less problems with new programs, but it's not as secure as Fortinet.

We currently use both ESET and Fortinet. We have some places, especially for developers, that can't use FortiEDR because it's too restrictive.

Installation is straightforward.

The initial installation on the server side takes a bit of time, but if we consider the overall process, it could take about a week.

We require two people for deployment. The maintenance is easy. 

The pricing model is okay. It's not cheap, but it's not expensive either. It's a customized price. It's a yearly license. There are no extra costs. 

I would definitely recommend the solution. 

Overall, I would rate the solution a nine out of ten because but the only concerns I have are that it can sometimes have problems with new programs, and the support could be a bit faster.

We use Fortinet firewalls for perimeter security at six to seven of our locations.

It provides extreme perimeter security, especially for VPN and application profiles, and seamless security monitoring through FortiAnalyzer.

As a firewall the solution is great, we never had any issues.

We saw time to value within three to four months of the firewall deployment.

Fortinet FortiEDR's firewalling, rule creation, monitoring, and inspection profiles are great.

Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR.

I have been using Fortinet FortiEDR for almost five years.

The stability is generally good. We had one problem once, but otherwise, it has been good.

I don't think Fortinet FortiEDR is scalable with other vendors and new cloud provisionings, such as Azure or other cloud providers. I need to evaluate it further.

Technical support is good, but there are sometimes problems with reachability.

Neutral

I used Check Point and Cisco firewalls in my previous companies. At my current company, we use Fortinet, which I find to be a good firewall.

The initial deployment was complex, but that is expected in any firewall environment.

We use a migrator for the implementation and they were good.

We have seen a return on investment over the past four years. We can be assured of the perimeter security system's stability and ability to sustain itself in good conditions.

I'm not familiar with pricing, but it looks a bit costly compared to other vendors.

Fortinet FortiEDR was installed before I joined my organization but it was a good choice.

I give Fortinet FortiEDR an eight out of ten.

We are looking for max solutions from vendors. We may look at VPN solutions as well.

Attending RSA is an opportunity to network and compare products from vendors around the world which are interesting.

Attending RSA gives us the opportunity to compare products and understand the latest technology. This is something that is really valuable.