The primary use case of the solution is to help protect our components.
The solution is not stable, or easy to deploy, but it is scalable
Pros and Cons
- "Forensics is a valuable feature of Fortinet FortiEDR."
- "The solution is not stable."
What is our primary use case?
What is most valuable?
Forensics is a valuable feature of Fortinet FortiEDR.
What needs improvement?
When the Fortinet FortiEDR is enabled sometimes our applications stop. The solution causes our applications to crash. There is room for better integration to prevent stability.
The exception handling for the on-prem version has a cap compared to the cloud version and can be improved.
For how long have I used the solution?
I have been using the solution for ten months.
Buyer's Guide
Fortinet FortiEDR
January 2025
Learn what your peers think about Fortinet FortiEDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,997 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is not stable. I give the stability a two out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
We have 2,000 people using the solution.
How are customer service and support?
We have a premium technical support service through Fortinet.
How was the initial setup?
The initial setup is complex. I give the deployment a three out of ten.
We are still in the process of deploying the solution.
What's my experience with pricing, setup cost, and licensing?
The price is comprable to other endpoint security solutions.
What other advice do I have?
I give the solution a five out of ten.
Three dedicated people are required for maintenance.
I do not recommend the on-premise version of the Fortinet FortiEDR. I recommend people use the cloud version instead because it is more stable.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Administrator at a financial services firm with 51-200 employees
Easy to use dashboard and interface, and it's easy to create exceptions
Pros and Cons
- "Exceptions are easy to create and the interface is easy to follow with a nice appearance."
- "The SIEM could be improved."
What is our primary use case?
We would have used this solution for endpoint detection EDR, which we don't currently have. We wanted to see how it works with the discovery of the history of some things that might come up.
What is most valuable?
The dashboard is easy to follow and use.
The deployment and uninstalling were easy.
I like the detailed information about the path of a file that might be suspicious. Being able to check that out was easy to follow.
Exceptions are easy to create and the interface is easy to follow with a nice appearance.
What needs improvement?
The SIEM could be improved. I would have liked to see that you could access the same SIEM or Fortinet EDR dashboard from the same login, but I heard that they were different, which was a bit of a letdown.
For how long have I used the solution?
I used this solution for a month to do a PoC.
I was using the latest version.
What do I think about the stability of the solution?
It's a stable solution. It would fit our organization's needs.
Which solution did I use previously and why did I switch?
We are currently using Cylance.
How was the initial setup?
The initial setup was straightforward. There were no complexities.
The deployment didn't take long at all. It took more time to create a Cylance install and push-out to the network to do anything. It didn't really take that much time. It was no problem.
What's my experience with pricing, setup cost, and licensing?
There are no issues with the pricing.
Which other solutions did I evaluate?
We were using a demo for both Fortinet FortiEDR and SentinelOne. We were doing PoC on both to see which one we wanted to use.
We wanted to see the differences between them and Cylance.
What other advice do I have?
I would rate Fortinet FortiEDR an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiEDR
January 2025
Learn what your peers think about Fortinet FortiEDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,997 professionals have used our research since 2012.
Cybersecurity Lead at a tech vendor with 10,001+ employees
Easy to configure and use, and improved our customer satisfaction
Pros and Cons
- "Fortinet is very user-friendly for customers."
- "To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
What is our primary use case?
We work with the end-to-end Fortinet portfolio, especially their UTM firewall, anti-APT, and EDR solutions.
How has it helped my organization?
Fortinet has improved our customer satisfaction. This is primarily what I see.
Fortinet FortiEDR is easy to use. It is easy to deploy, manage, and configure.
Fortinet helps free up around 14 percent of our staff's time to work on other projects.
What is most valuable?
Fortinet is very user-friendly for customers. The support is also very good.
What needs improvement?
To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced.
For how long have I used the solution?
We are a global system integration partner with Fortinet, and we have been reselling Fortinet products for more than ten years.
What do I think about the stability of the solution?
I give the stability an eight out of ten.
What do I think about the scalability of the solution?
I give the scalability a seven out of ten. Fortinet must consider performance when scaling, and ensure that the performance is not impacted.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched to Fortinet because it is easy to use.
How was the initial setup?
The initial setup is straightforward. The deployment configuration is straightforward.
What about the implementation team?
We are a reseller, so we implement the solution for our clients.
What was our ROI?
We have seen a return on investment in the form of time saved and increased customer satisfaction.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. Prices used to be lower, but I think they are getting higher.
Which other solutions did I evaluate?
I evaluated Palo Alto and Check Point firewalls. Fortinet is user-friendly.
What other advice do I have?
I give Fortinet FortiEDR an eight out of ten.
The time to value depends on the complexity of the solution and can take anywhere from two to fifteen days.
This is my third time attending RSA. I always look forward to meeting my old friends, and I always come away with a lot of knowledge.
Attending RSA gives us the opportunity to explore new cybersecurity vendors for potential future purchases.
Disclosure: My company has a business relationship with this vendor other than being a customer: GSI partner
Customer Success Manager at Digitank Technology
An anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc
Pros and Cons
- "he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features."
- "I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
What is most valuable?
The solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features.
What needs improvement?
I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components.
For how long have I used the solution?
I have been working with the product for three years.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a ten out of ten.
How was the initial setup?
I would rate the solution's setup an eight out of ten. We have deployed the solution on the cloud and on-prem. The tool's deployment took three weeks to complete.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing an eight out of ten.
What other advice do I have?
I would rate the product an eight out of ten. We work with medium customers. The product's integration and customer service are great.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Easy to deploy and integrates with other Fortinet products but could be more affordable
Pros and Cons
- "The solution was relatively easy to deploy."
- "The support needs improvement."
What is our primary use case?
We primarily use the solution as an EDR. We use the product to keep things homogenous as the company uses a lot of Fortinet products.
What is most valuable?
The solution was relatively easy to deploy.
Our whole environment is using Fortinet and this integrates well into it.
What needs improvement?
I've never tried the solution in mixed environments. I'm not sure if it would work well in an environment with Palo Alto or Cisco.
The support needs improvement.
It is not a good product for smaller organizations or organizations under 500 endpoints.
Having a fully integrated team would be nice. Recently, we had to use a third-party team.
For how long have I used the solution?
We only started using the solution about 12 months back.
What do I think about the stability of the solution?
I'd rate the stability six out of ten. It does take quite a bit of memory. Sometimes this is not the most stable of platforms.
What do I think about the scalability of the solution?
I'd rate the scalability at seven out of ten.
We had issues with scaling. We had to use a third-party team which was an issue with the deployment. When we had to expand there were complications. We ended up exceeding the number of endpoints we signed up for. It was not sized properly.
The companies using the solution would have to be large or medium-sized at least. It wouldn't be economical to use for a small company. If a company has under 500 endpoints, it wouldn't necessarily make sense to use the solution.
How are customer service and support?
We've been disappointed with technical support. They need to improve their services. Having a fully integrated team would be nice. Right now, we deal with a third-party team and have had some issues with them.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use Cynet and prefer that to FortiEDR.
Cynet is easy to use. It's basically launch and leave.
How was the initial setup?
It is straightforward to set up and easy to deploy.
What's my experience with pricing, setup cost, and licensing?
The pricing for FortiEDR is pretty high. It's not affordable for small companies. I'd rat the affordability three out of ten in terms of affordability, with ten being affordable.
What other advice do I have?
I'm an end-user.
I can recommend this solution, however, it wouldn't be at the top of my list in terms of recommendations.
I'd rate it six out of ten overall. There is quite some space for improvement.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Admin at Kuratorium Wiener Pensionisten-Wohnhäuser
Very stable and scalable
Pros and Cons
- "This is stable and scalable."
- "Cannot be used on mobile devices with a secure connection."
What is our primary use case?
We own facility houses for the elderly and I'm a network and system admin. We are customers of Fortinet.
What is most valuable?
The solution is stable and scalable.
What needs improvement?
We'd like to be able to put this on our mobile devices and make secure connections to our network. It would be great if we could bring this product in a single MDM application for mobiles, Androids, and for IOSs. It's complicated to administer so I'd like one application for all these things.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The product is scalable, we have 30 users in our company.
How was the initial setup?
The initial setup is a little complicated. We have three admins currently involved.
What's my experience with pricing, setup cost, and licensing?
Licensing costs could be lower.
What other advice do I have?
This product is currently in our test environment and I like it and rate FortiEDR eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network and Security consultant at a energy/utilities company with 201-500 employees
Ensures efficient network security and has a straightforward deployment process
What is our primary use case?
We use FortiEDR in the education sector, where we have customers with multiple students, each with their mobile phones and endpoints. Our primary use case involves protecting and monitoring these endpoints for threats or anomalies. It helps us correlate incidents and events to ensure a secure environment for our clients.
What is most valuable?
The integration capability with FortiGate has been valuable as it enhances our customers' network visibility. Additionally, the automated response features, which allow us to quarantine endpoints and conduct further investigations when threats are detected, have proven effective in maintaining security.
What needs improvement?
The platform could be improved by enhancing network visibility and reducing the frequency of false positives. Leveraging AI for more accurate threat detection could also significantly improve its effectiveness.
For how long have I used the solution?
I have been working with FortiEDR for around three years.
What do I think about the stability of the solution?
I find the platform to be stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the product scalability an eight out of ten. It effectively scales to meet the needs of medium-sized organizations.
How was the initial setup?
The setup and deployment are relatively straightforward.
What's my experience with pricing, setup cost, and licensing?
The platform is cost-effective. I rate the pricing a ten.
What other advice do I have?
FortiEDR is a robust solution for medium-sized companies, especially in sectors like education where endpoint security is crucial. Its integration with other Fortinet products can significantly enhance network security and visibility.
I rate the product an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 3, 2024
Flag as inappropriateNetwork Engineer at a educational organization with 1,001-5,000 employees
A scalable tool that needs users to go through a straightforward initial setup phase
Pros and Cons
- "It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
- "I haven't seen the use of AI in the solution."
What is most valuable?
The most valuable attributes of the solution stem from the features of the next-generation firewall.
What needs improvement?
I haven't seen the use of AI in the solution. In the future, I am interested to see the use of AI in Fortinet FortiEDR.
For how long have I used the solution?
I have been using Fortinet FortiEDR for three years.
What do I think about the stability of the solution?
The downtime we faced in our company was not because of Fortinet FortiEDR.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Fortinet FortiEDR was straightforward.
The solution is deployed on an on-premises model.
From what I remember, the product's deployment process did not take too long.
Which other solutions did I evaluate?
I am still in the process of comparing Fortinet FortiEDR to Cisco, and till now, I have found Fortinet FortiEDR to be an easier tool to use.
What other advice do I have?
I recommend those who plan to use the solution to give it a try. Considering all the use cases, different environments, and costs, people need to find the best solution that suits them well.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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