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reviewer1127112 - PeerSpot reviewer
Business Solution Architect at a tech services company
Real User
Stable and scalable but is about to be phased out by IBM
Pros and Cons
  • "The solution is scalable."
  • "The service as it currently stands is out-of-date and lacks flexibility."

What is our primary use case?

We primarily use the solution in relation to the designing process for clients.

What needs improvement?

My understanding is that IBM is actually shutting down the solution. They're moving to something called Digital Business Automation because Case Foundation uses a workflow engine that is relatively outdated. They haven't updated it in seven years. Instead, they're moving to a new line of products. They do the same thing but in a more modern and flexible way. A newer version will need better security, email integration, and scripting.

The service as it currently stands is out-of-date and lacks flexibility.

For how long have I used the solution?

I've been using the solution for 2.5 years.

What do I think about the stability of the solution?

The stability of the solution is okay.

Buyer's Guide
IBM Case Foundation
November 2024
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

If an organization does a base installation, it's not that complex to set it up. 

The problem is that instructions are not that easy to come by and not really available or very helpful if you can find them. 

To get the project running completely, meaning implementing an actual solution completely for a customer, that will depend on what the customer wants. This can be extremely complex for certain clients.

The main deployment may take one to two weeks, however, full implementation can be anywhere from three months to a full year.

The customer plays a big role in implementation. For example, at the beginning of the project, you do a business analysis with them and collect data. They approve the design and everything else after that. You may run into problems where the customer changes the design as the project rolls out. That extends the project drastically. 

What was our ROI?

The solution isn't really the type of product that provides ROI. It's more of a support product; it's not aimed for financial gains or savings. Its purpose is very intangible. You allow employees to apply for leave easier, or you optimize your correspondence, which doesn't really translate to ROI.

What other advice do I have?

We use the on-premises deployment model. We're an IBM partner. We have about six projects ongoing in which we are implementing the solution for clients.

As this solution is being phased out, I'd advise others to go with something newer. Also, be sure you do a proper design study before implementing a solution.

I'd rate the solution six out of ten. In terms of rolling out deployments, it's good and there aren't really any bugs. However, it has a general lack of features.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1253295 - PeerSpot reviewer
Senior Solutions Consultant at a tech services company with 201-500 employees
Consultant
Good for integrating information with business processes
Pros and Cons
  • "Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
  • "There are some features that could be enhanced like the document viewer"

What is most valuable?

The most valuable feature is the flexibility and the ability to divide search screens and to search for documents. The ECM feature inside the system is great. Everything you need from modern ECM, you can find in this system.

What needs improvement?

My only thought on how the product could be improved would be the addition of some features that could be enhanced like the document viewer but I think the product is very good. 

I think some enhancements could be included in the next release. The content navigator is very good, and the viewer too. They could include music on the navigator, features like that. They need to concentrate on the document viewer itself which needs to be enhanced to manage the document comparison feature. It would be great if that were included.

For how long have I used the solution?

I've been using the solution for almost 10 years. 

How was the initial setup?

The initial setup is somewhat complex and needs to be simplified. 

What other advice do I have?

It's a very good solution. I would rate it a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
IBM Case Foundation
November 2024
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Solution4311 - PeerSpot reviewer
Solutions Architect at a financial services firm with 5,001-10,000 employees
Real User
Provides capability for system integrations, but the multiple workflow apps need to be merged
Pros and Cons
  • "It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
  • "​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​"

How has it helped my organization?

It definitely has provided better proficiency in our business processes. The user does not need to look for and launch something on their own. It can be launched automatically. It provides the capability of doing system integrations, again, without having a need for a user to launch a specific process.

What is most valuable?

It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository.

What needs improvement?

The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.

For how long have I used the solution?

More than five years.

How is customer service and technical support?

They're knowledgeable and responsive.

What other advice do I have?

I rate it a six out of 10, mostly because of not using the other Case Manager in BPM enough. Case Foundation, we're all over that. We're using it considerably. But, again, maybe a little bit of a hurdle in what's next or how to implement that next step.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1424256 - PeerSpot reviewer
IT Department Manager at a financial services firm with 1,001-5,000 employees
Real User
A stable repository for our documents and processes
Pros and Cons
  • "The most valuable feature is its stability, which is why we are using it."
  • "We are now using microservices but there are some areas where the coordination with FileNet is problematic."

What is our primary use case?

We use this product mostly as a document database.

How has it helped my organization?

This product has helped us because we are a financial institution and it works as a repository for unstructured documents.

What is most valuable?

The most valuable feature is its stability, which is why we are using it.

What needs improvement?

What do I think about the stability of the solution?

This is a very stable solution and I use it on a daily basis. It has not been a problem.

What do I think about the scalability of the solution?

Scalability has not been a problem. We have more than 400 users.

How are customer service and technical support?

How was the initial setup?

The setup and deployment were completed before I joined the company.

What's my experience with pricing, setup cost, and licensing?

This is not an expensive solution and we are using the standard license.

What other advice do I have?

.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1237497 - PeerSpot reviewer
IBM Specialist at a tech services company with 51-200 employees
Real User
Good IBM content navigation, a straightforward setup, and very stable
Pros and Cons
  • "The client and the IBM content navigation are the solution's most valuable features."
  • "Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

What is our primary use case?

We primarily use the solution as a correspondence system. We also use it for procedures and implementation as well.

What is most valuable?

The client and the IBM content navigation are the solution's most valuable features. 

The product allows us to easily customize at each step.

What needs improvement?

The solution needs more courses based on Dojo programming and Dojo processes.

Their Java updates need to be reconsidered. I heard they would be removed, but that hasn't happened yet. They should support BPM language.

Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.

What do I think about the stability of the solution?

I consider the solution to be very stable.

What do I think about the scalability of the solution?

The solution is largely scalable, but it depends on the case. If it's something that's not too complex, it should be alright.

How are customer service and technical support?

There are no specific problems per se with technical support but sometimes we find they have a shortage of documentation that could help with troubleshooting.

How was the initial setup?

The initial setup is straightforward. Deployment takes one or two days depending on the environment.

What other advice do I have?

We use the on-premises deployment model. In the past, I've developed solutions based on Case Foundation. We're partners with IBM.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user