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IBM Case Foundation pros and cons

Vendor: IBM
3.9 out of 5
930 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

IBM Case Foundation provides the capability for immediate business process launching when a document enters the repository.
It offers scalability for varying organizational needs.
It includes seamless integration with document management and strong analytics capabilities.
The content manager part is stable, robust, and reliable.
It provides an easy setup of workflows that notify users based on specific events.

CONS

Merging all workflow functionality into one seamless tool is needed due to multiple installations and disparate applications.
The service is considered out-of-date and lacks flexibility.
Workflows remain static and cannot be changed if business needs change.
There are issues with coordination between microservices and FileNet.
Customization is limited as IBM does not support it.
 

IBM Case Foundation Pros review quotes

Tomislav Crnosija - PeerSpot reviewer
Apr 5, 2022
The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable.
AA
Oct 14, 2020
The content management is great.
Nouman Nawaz - PeerSpot reviewer
Aug 1, 2024
The only thing is that we can easily track where the application is in the process, from manual to automation.
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
PS
Sep 27, 2020
It is easy to set up workflows that notify the user depending on certain events.
SaidGaga - PeerSpot reviewer
Aug 2, 2022
It's very easy.
reviewer1127112 - PeerSpot reviewer
Oct 30, 2019
The solution is scalable.
AE
May 26, 2023
Case Foundation provides a strong security boost.
SaidGaga - PeerSpot reviewer
Oct 30, 2023
A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.
reviewer1266117 - PeerSpot reviewer
Jan 26, 2020
The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well.
reviewer1237497 - PeerSpot reviewer
Dec 5, 2019
The client and the IBM content navigation are the solution's most valuable features.
 

IBM Case Foundation Cons review quotes

Tomislav Crnosija - PeerSpot reviewer
Apr 5, 2022
The solution can be quite expensive.
AA
Oct 14, 2020
90% of the feedback we receive states that the UI is not very user-friendly.
Nouman Nawaz - PeerSpot reviewer
Aug 1, 2024
The limitation is only for customization because IBM doesn't support it.
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
PS
Sep 27, 2020
Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow.
SaidGaga - PeerSpot reviewer
Aug 2, 2022
The cloud version could use more stability.
reviewer1127112 - PeerSpot reviewer
Oct 30, 2019
The service as it currently stands is out-of-date and lacks flexibility.
AE
May 26, 2023
IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM.
SaidGaga - PeerSpot reviewer
Oct 30, 2023
There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings.
reviewer1266117 - PeerSpot reviewer
Jan 26, 2020
The interface needs to be more user-friendly.
reviewer1237497 - PeerSpot reviewer
Dec 5, 2019
Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.