IBM Business Automation Workflow vs IBM Case Foundation comparison

IBM Business Automation Workflow and IBM Case Foundation are both solutions in the Business Process Management (BPM) category. IBM Business Automation Workflow is ranked #14 with an average rating of 7.4, while IBM Case Foundation is ranked #29 with an average rating of 8.0. IBM Business Automation Workflow holds a 2.3% mindshare in BPM, compared to IBM Case Foundation’s 0.4% mindshare. Additionally, 78% of IBM Business Automation Workflow users are willing to recommend the solution, compared to 86% of IBM Case Foundation users who would recommend it.

IBM Business Automation Wor...

Read 23 IBM Business Automation Workflow reviews

2,955 Views
2,029 Comparison Views

78% willing to recommend

IBM Case Foundation

Read 13 IBM Case Foundation reviews

390 Views
318 Comparison Views

86% willing to recommend

IBM Business Automation Wor...

IBM Case Foundation

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Business Automation Workflow and IBM Case Foundation based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Business Automation Workflow vs. IBM Case Foundation Report (Updated: October 2024).

Buyer's Guide

IBM Business Automation Workflow vs. IBM Case Foundation

October 2024

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Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

14th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Case Foundation

Ranking in Business Process Management (BPM)

29th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.3%, down from 2.8% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Michael-CHUNG

Head of Platform Architecture at HSBC

Not a very user-friendly solution, though it provides good cost management

We use IBM Business Automation Workflow for operational workflows The most valuable feature of IBM Business Automation Workflow is cost management. IBM Business Automation Workflow is not a very user-friendly solution. It would be better if the solution provided LCNC support. IBM Business…

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SaidGaga

Self employed ECM BPM Senior Consultant - Project Manager at Gacosi

Streamlined business process automation with user-friendly design

It is well-suited for financial management alongside other products. It is specifically designed for business process automation, providing a platform to streamline and manage various aspects of case-related information, and facilitating efficient and automated business workflows The designer is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is the only product that includes capture content management and a process suite, as well as rules in RPA."

"It's a flexible solution."

"The solution reduces the time to the resolution which is essential for businesses."

"The product is suitable for knowledge management processes."

"The dashboards are helpful because you can display reports directly on your screen."

"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."

"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."

More IBM Business Automation Workflow pros

"It's very easy."

"The most valuable feature is its stability, which is why we are using it."

"The solution is scalable."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"It is easy to set up workflows that notify the user depending on certain events."

"The content management is great."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

More IBM Case Foundation pros

Cons

"The UI of the solution is not good. They should work to update the solution and make it better and fresher."

"The initial setup is actually a really complicated process."

"The development UI is sometimes a little slow."

"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."

"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."

"IBM Business Automation Workflow is not a very user-friendly solution."

"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

"The main areas which need improvement are specifically around reporting and analytics."

More IBM Business Automation Workflow cons

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The interface needs to be more user-friendly."

"The limitation is only for customization because IBM doesn't support it."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"The solution can be quite expensive."

"The cloud version could use more stability."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"There are some features that could be enhanced like the document viewer"

More IBM Case Foundation cons

Pricing and Cost Advice

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"Our license is on a three-year term."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"While it can be quite costly, it offers significant benefits for users."

"The solution has saved us time."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

More IBM Business Automation Workflow pricing and cost advice

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"IBM Case Foundation is a little expensive."

"This is not an expensive solution and we are using the standard license."

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Top Industries

By visitors reading reviews

Financial Services Firm

39%

Computer Software Company

Government

Manufacturing Company

Computer Software Company

17%

Government

14%

Insurance Company

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

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What do you like most about IBM Business Automation Workflow?

The most valuable feature of IBM Business Automation Workflow is cost management.

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What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The product is expensive.

See all answers

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

See all answers

What needs improvement with IBM Case Foundation?

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficul...

See all answers

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AWS Step Functions vs IBM Business Automation Workflow

Compared 5% of the time

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More IBM Business Automation Workflow Competitors

No data available

Product Reports

Buyer's Guide

IBM Business Automation Workflow

November 2024

Download IBM Business Automation Workflow product report

Buyer's Guide

IBM Case Foundation

November 2024

Download IBM Case Foundation product report

Also Known As

Business Automation Workflow

Case Foundation, FileNet Business Process Manager

Learn More

IBM

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Suncorp Group Limited

Buyer's Guide

IBM Business Automation Workflow vs. IBM Case Foundation

October 2024

Free Report: IBM Business Automation Workflow vs. IBM Case Foundation

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