IBM Business Automation Workflow vs IBM Case Foundation comparison

IBM Business Automation Workflow and IBM Case Foundation are both solutions in the Business Process Management (BPM) category. IBM Business Automation Workflow is ranked #15 with an average rating of 7.3, while IBM Case Foundation is ranked #30 with an average rating of 8.0. IBM Business Automation Workflow holds a 2.2% mindshare in BPM, compared to IBM Case Foundation’s 0.4% mindshare. Additionally, 79% of IBM Business Automation Workflow users are willing to recommend the solution, compared to 86% of IBM Case Foundation users who would recommend it.

IBM Business Automation Wor...

Read 24 IBM Business Automation Workflow reviews

2,521 Views
1,724 Comparison Views

79% willing to recommend

IBM Case Foundation

Read 13 IBM Case Foundation reviews

318 Views
257 Comparison Views

86% willing to recommend

IBM Business Automation Wor...

IBM Case Foundation

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and IBM Business Automation Workflow compete in the enterprise content and workflow management market. IBM Business Automation Workflow appears to have the upper hand due to its comprehensive feature set and process automation capabilities.

Features: IBM Case Foundation offers excellent integration with existing systems, effective management of unstructured data, and supports content-driven processes. IBM Business Automation Workflow excels in seamless workflow and case management integration, advanced orchestration capabilities, and a wide array of tools for end-to-end process automation.

Room for Improvement: IBM Case Foundation could enhance its user interface and reporting capabilities and expand its feature set to better compete with modern workflow solutions. IBM Business Automation Workflow could improve its learning curve, simplify user experience, and enhance customer feedback mechanisms for better usability.

Ease of Deployment and Customer Service: IBM Business Automation Workflow offers a cloud-based deployment model simplifying installation and scaling but has a steeper learning curve. IBM Case Foundation is more straightforward in implementation and receives higher ratings for tailored and responsive customer support.

Pricing and ROI: IBM Case Foundation has a lower initial setup cost and is economical for document-centric workflows, offering solid ROI. IBM Business Automation Workflow requires a higher investment but provides superior long-term value through enhanced process automation potential, justifying its cost with higher ROI.

To learn more, read our detailed IBM Business Automation Workflow vs. IBM Case Foundation Report (Updated: January 2025).

Buyer's Guide

IBM Business Automation Workflow vs. IBM Case Foundation

January 2025

Download the complete report

Helped 838,640 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

15th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Case Foundation

Ranking in Business Process Management (BPM)

30th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.5% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is automation, which is quite strong and we are quite happy with it."

"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."

"The system is fully customizable, very resilient, and fault-tolerant."

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."

"The solution reduces the time to the resolution which is essential for businesses."

"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."

"The system is fully customizable, very resilient, and fault-tolerant."

"The business process modeling is the most valuable feature."

More IBM Business Automation Workflow pros

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"It's very easy."

"Case Foundation provides a strong security boost."

"The solution is scalable."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"The content management is great."

"It is easy to set up workflows that notify the user depending on certain events."

More IBM Case Foundation pros

Cons

"The development UI is sometimes a little slow."

"IBM Business Automation Workflow could improve the integration."

"Sometimes, we feel like we are not getting the full features of the content management capabilities."

"The setup and installation process could be made easier."

"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."

"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

"In terms of improvement, it could be less complex."

More IBM Business Automation Workflow cons

"The cloud version could use more stability."

"90% of the feedback we receive states that the UI is not very user-friendly."

"There are some features that could be enhanced like the document viewer"

"The limitation is only for customization because IBM doesn't support it."

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The solution can be quite expensive."

"The service as it currently stands is out-of-date and lacks flexibility."

More IBM Case Foundation cons

Pricing and Cost Advice

"The product is expensive."

"Licensing varies by use-case."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

"Our license is on a three-year term."

"The solution has saved us time."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"The solution's pricing is a little bit expensive."

More IBM Business Automation Workflow pricing and cost advice

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"This is not an expensive solution and we are using the standard license."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"IBM Case Foundation is a little expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

See recommendations

838,640 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

38%

Computer Software Company

10%

Government

Manufacturing Company

Computer Software Company

16%

Government

15%

Insurance Company

13%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

See all answers

What do you like most about IBM Business Automation Workflow?

The most valuable feature of IBM Business Automation Workflow is cost management.

See all answers

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The product is expensive.

See all answers

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

See all answers

What needs improvement with IBM Case Foundation?

See all answers

Comparisons

IBM BPM vs IBM Business Automation Workflow

Compared 33% of the time

Camunda vs IBM Business Automation Workflow

Compared 30% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 13% of the time

Appian vs IBM Business Automation Workflow

Compared 6% of the time

AWS Step Functions vs IBM Business Automation Workflow

Compared 6% of the time

More IBM Business Automation Workflow Competitors

No data available

Product Reports

Buyer's Guide

IBM Business Automation Workflow

February 2025

Download IBM Business Automation Workflow product report

Buyer's Guide

IBM Case Foundation

February 2025

Download IBM Case Foundation product report

Also Known As

Business Automation Workflow

Case Foundation, FileNet Business Process Manager

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Suncorp Group Limited

Buyer's Guide

IBM Business Automation Workflow vs. IBM Case Foundation

January 2025

Free Report: IBM Business Automation Workflow vs. IBM Case Foundation

Find out what your peers are saying about IBM Business Automation Workflow vs. IBM Case Foundation and other solutions. Updated: January 2025.

DOWNLOAD NOW

838,640 professionals have used our research since 2012.

See our IBM Business Automation Workflow vs. IBM Case Foundation report.

See our list of best Business Process Management (BPM) vendors.

We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.