IBM Business Automation Workflow vs IBM Case Foundation comparison

IBM Business Automation Workflow vs. IBM Case Foundation

Download the complete report

Helped 844,944 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Case Foundation

Ranking in Business Process Management (BPM)

33rd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product is tightly integrated with the RPA automation process."

"Its interface is well-designed and user-friendly"

"The business process modeling is the most valuable feature."

"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."

"The dashboards are helpful because you can display reports directly on your screen."

"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."

"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."

More IBM Business Automation Workflow pros

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

"The content management is great."

"The most valuable feature is its stability, which is why we are using it."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The solution is scalable."

"The client and the IBM content navigation are the solution's most valuable features."

More IBM Case Foundation pros

Cons

"I feel that the features are not user-friendly."

"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."

"Requires a lot of customization code writing which could be reduced."

"If the issue needs escalation to level two or level three, it can take time on a case-by-case basis."

"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"The monitoring features must be improved."

"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."

More IBM Business Automation Workflow cons

"The solution can be quite expensive."

"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

"The limitation is only for customization because IBM doesn't support it."

"The service as it currently stands is out-of-date and lacks flexibility."

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

"The interface needs to be more user-friendly."

"The cloud version could use more stability."

"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."

More IBM Case Foundation cons

Pricing and Cost Advice

"When you compare with Laserfiche and M-Files, IBM is expensive."

"Licensing varies by use-case."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"The solution's pricing is a little bit expensive."

"The product is expensive."

"The solution has saved us time."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

More IBM Business Automation Workflow pricing and cost advice

"This is not an expensive solution and we are using the standard license."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"IBM Case Foundation is a little expensive."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

See recommendations

844,944 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

37%

Computer Software Company

10%

Government

Insurance Company

Computer Software Company

20%

Insurance Company

12%

University

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

What do you like most about IBM Business Automation Workflow?

The most valuable feature of IBM Business Automation Workflow is cost management.

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

What needs improvement with IBM Case Foundation?

Camunda vs IBM Business Automation Workflow

Comparisons

Compared 32% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 31% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 12% of the time

Appian vs IBM Business Automation Workflow

Compared 7% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 5% of the time

More IBM Business Automation Workflow Competitors

No data available

Product Reports

IBM Business Automation Workflow

Download IBM Business Automation Workflow product report

IBM Case Foundation

Download IBM Case Foundation product report

Also Known As

Business Automation Workflow

Case Foundation, FileNet Business Process Manager

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Suncorp Group Limited

IBM Business Automation Workflow vs. IBM Case Foundation