Appian and IBM Business Automation Workflow are competitors in the automation and low-code development category. Appian holds a potential advantage with rapid development ease, while IBM focuses on complex process scalability.
Features: Appian provides powerful process modeling, rapid development with low-code, and intuitive architecture, significantly reducing development time and complexity. IBM Business Automation Workflow offers strong process automation, integration capabilities, and is highly scalable to support complex enterprise processes.
Room for Improvement: Appian struggles with limited flexibility in UI customization, lack of robust offline capabilities, and absence of advanced features like RPA. IBM Business Automation Workflow needs UI modernization, easier integration with other systems, and faster response times to enhance efficiency.
Ease of Deployment and Customer Service: Appian offers various cloud deployment options and is praised for responsive and personalized customer service. IBM, although mainly on-premises, provides cloud flexibility but is seen as complex. Its customer service is considered average, often due to higher costs and longer response times for complex issues.
Pricing and ROI: Appian's competitive pricing and rapid development offer a quick ROI, attracting businesses focused on digital transformation. IBM's feature-rich solution is more expensive, aligning with its robust capabilities, which can deliver substantial ROI when matched correctly with business needs.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
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