Try our new research platform with insights from 80,000+ expert users

IBM Business Automation Workflow pros and cons

Vendor: IBM

3.9 out of 5

23 reviews
78% willing to recommend

193 followers

Pros & Cons summary

IBM Business Automation Workflow integrates content management, process suite, RPA, and rules engine to streamline operations with strong automation for industries like banking and healthcare. It promotes quick deployment through no-code accelerators but needs improved reporting. Challenges include complex installation, integration issues, and insufficient technical support. A unified BPM and case management interface is necessary, while enhancing system integration could improve user experience.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

IBM Business Automation Workflow offers centralized integration of capture content management, process suite, and rules in RPA, making it a unique offering.

The tool provides flexibility and agility, allowing clients to quickly develop applications and adapt to changes without being locked in.

Its automation capabilities are highly configurable, supporting various integrations, and are well-regarded for facilitating decision-making and operational efficiency.

The adaptability to the market by integrating components like rules within workflow and RPA enhances functionality beyond initial workflows.

IBM Business Automation Workflow supports streamlined collaboration and knowledge management across industries, such as banking, telecommunications, and healthcare.

CONS

IBM Business Automation Workflow needs improvement in reporting and analytics, specifically for better integration between BPM and case management aspects.

Installation and deployment processes are complex and could benefit from a more streamlined, preferably containerized, approach.

The integration capability with existing systems is challenging, requiring careful planning and execution.

IBM Business Automation Workflow demands extensive customization code writing, which could be minimized.

Technical support, especially concerning the partner side, requires enhancement.

IBM Business Automation Workflow Pros review quotes

Sales Engineer at a tech services company with 11-50 employees

Jun 18, 2019

No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes.

Read full review

reviewer1395711

Deputy CEO, CIO at a insurance company with 51-200 employees

Jan 13, 2023

The solution reduces the time to the resolution which is essential for businesses.

Read full review

ST

Enterprise Architect/Enterprise Digital Solution Architecture at Mashreq

Oct 19, 2020

It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries.

Read full review

IBM Business Automation Workflow

Free Report: IBM Business Automation Workflow Reviews and More

Learn what your peers think about IBM Business Automation Workflow. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,145 professionals have used our research since 2012.

reviewer1125534

Software Engineer at a tech services company with 1,001-5,000 employees

Jun 19, 2019

It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it.

Read full review

Bhasker ReddyPIdintla

Technical Delivery Head at Tech Mahindra Limited

May 28, 2024

The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us.

Read full review

Principal Consultant at a tech services company with 51-200 employees

Jun 18, 2019

One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA.

Read full review

Senior Manager at Cognizant

Jun 19, 2019

It has had a positive effect on decision-making in my organization. It helps us with our dispute process.

Read full review

Gukhoul Soundaramsingh

IBM Automation and Integration Specialist at ITGest, Lda

Oct 6, 2023

Its interface is well-designed and user-friendly

Read full review

MO

Consultant3r2348

Principal Consultant at a tech services company

Jun 18, 2019

It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features.

Read full review

SV

Vice President at a financial services firm with 1,001-5,000 employees

Feb 17, 2020

The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily.

Read full review

Show 10 more reviews (out of 23)

IBM Business Automation Workflow Cons review quotes

Sales Engineer at a tech services company with 11-50 employees

Jun 18, 2019

I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list.

Read full review

reviewer1395711

Deputy CEO, CIO at a insurance company with 51-200 employees

Jan 13, 2023

Improvements could be made in debugging and troubleshooting.

Read full review

ST

Enterprise Architect/Enterprise Digital Solution Architecture at Mashreq

Oct 19, 2020

The initial setup is actually a really complicated process.

Read full review

IBM Business Automation Workflow

Free Report: IBM Business Automation Workflow Reviews and More

Learn what your peers think about IBM Business Automation Workflow. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,145 professionals have used our research since 2012.

reviewer1125534

Software Engineer at a tech services company with 1,001-5,000 employees

Jun 19, 2019

The development UI is sometimes a little slow.

Read full review

Bhasker ReddyPIdintla

Technical Delivery Head at Tech Mahindra Limited

May 28, 2024

While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud.

Read full review

Principal Consultant at a tech services company with 51-200 employees

Jun 18, 2019

From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help.

Read full review

Senior Manager at Cognizant

Jun 19, 2019

Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view.

Read full review

Gukhoul Soundaramsingh

IBM Automation and Integration Specialist at ITGest, Lda

Oct 6, 2023

One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise.

Read full review

MO

Consultant3r2348

Principal Consultant at a tech services company

Jun 18, 2019

I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful.

Read full review

SV

Vice President at a financial services firm with 1,001-5,000 employees

Feb 17, 2020

The UI of the solution is not good. They should work to update the solution and make it better and fresher.

Read full review

Show 10 more reviews (out of 23)

Product Categories

Product Categories

Business Process Management (BPM)

Popular Comparisons

Popular Comparisons

Camunda vs IBM Business Automation Workflow

Appian vs IBM Business Automation Workflow

Pega Platform vs IBM Business Automation Workflow

SAP Signavio Process Manager vs IBM Business Automation Workflow

Bizagi vs IBM Business Automation Workflow

IBM BPM vs IBM Business Automation Workflow

Apache Airflow vs IBM Business Automation Workflow

ARIS BPA vs IBM Business Automation Workflow

Nintex Process Platform vs IBM Business Automation Workflow

AWS Step Functions vs IBM Business Automation Workflow

Oracle BPM vs IBM Business Automation Workflow

Newgen OmniFlow vs IBM Business Automation Workflow

OpenText 360 for SharePoint vs IBM Business Automation Workflow

IBM Case Foundation vs IBM Business Automation Workflow

Aurea CX Process vs IBM Business Automation Workflow

See all alternatives

Product Categories

Product Categories

Business Process Management (BPM)

Popular Comparisons

Popular Comparisons

Camunda vs IBM Business Automation Workflow

Appian vs IBM Business Automation Workflow

Pega Platform vs IBM Business Automation Workflow

SAP Signavio Process Manager vs IBM Business Automation Workflow

Bizagi vs IBM Business Automation Workflow

IBM BPM vs IBM Business Automation Workflow

Apache Airflow vs IBM Business Automation Workflow

ARIS BPA vs IBM Business Automation Workflow

Nintex Process Platform vs IBM Business Automation Workflow

AWS Step Functions vs IBM Business Automation Workflow

Oracle BPM vs IBM Business Automation Workflow

Newgen OmniFlow vs IBM Business Automation Workflow

OpenText 360 for SharePoint vs IBM Business Automation Workflow

IBM Case Foundation vs IBM Business Automation Workflow

Aurea CX Process vs IBM Business Automation Workflow

See all alternatives

Related questions

34

IBM digital business automation with UiPath vs IBM RPA with Automation Anywhere?

172

Which is better, IBM BPM or IBM Business Automation Workflow?

126

When evaluating Business Process Management, what aspect do you think is the most important to look for?

40

Camunda or Bonitasoft?

12

Do you know of a solution which fulfills the requirements listed below?

655

Looking for a BPMN tool that is easy to use and reasonably priced

194

Which is the best Workflow Automation Platform with microservices?

138

Which tool do you recommend for business process modeling only?

31

RPA vs BPM: do they complement each other?

3

What is the ROI of BPM solutions for a company which currently isn't using one?