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ARIS BPA vs IBM Business Automation Workflow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Calculating ROI with ARIS BPA varies, but users note operational improvements, time savings, and enhanced business transformation.
Sentiment score
7.5
IBM Business Automation Workflow boosts ROI through license savings, productivity enhancements, cost reductions, and high user satisfaction.
 

Customer Service

Sentiment score
6.6
ARIS BPA customer service is responsive and effective, but inconsistencies and communication issues affect overall satisfaction and improvement needs.
Sentiment score
5.7
IBM Business Automation Workflow's support varies, with reliable technical assistance but inconsistent response times and challenges in on-premises environments.
 

Scalability Issues

Sentiment score
7.6
ARIS BPA is scalable and adaptable, though cost and complexity may pose challenges for expanding organizational use.
Sentiment score
7.8
IBM Business Automation Workflow is scalable, reliable for enterprise operations, and supports both on-premises and cloud deployments effectively.
 

Stability Issues

Sentiment score
7.2
ARIS BPA is now stable and reliable, with improved updates, minor connectivity issues, and enhanced cloud hosting robustness.
Sentiment score
7.7
IBM Business Automation Workflow is considered stable with proper setup, despite initial challenges and occasional bugs reported by users.
 

Room For Improvement

ARIS BPA requires improved workflow, integration, and usability, with a focus on automation, data analysis, and third-party compatibility.
IBM Business Automation Workflow needs improvements in UI, analytics, setup, support, and integration for a streamlined user experience.
 

Setup Cost

ARIS BPA offers customizable licensing models but is considered expensive, with price negotiation recommended for enterprises utilizing its comprehensive suite.
IBM Business Automation Workflow is seen as costly but provides flexible licensing and significant value, justifying the investment.
 

Valuable Features

ARIS BPA offers flexible, comprehensive process modeling, integration, and analysis with strong reporting and usability features for diverse sectors.
IBM Business Automation Workflow enhances efficiency and agility with seamless AI integration for improved process management and user-friendly configurability.
 

Categories and Ranking

ARIS BPA
Ranking in Business Process Management (BPM)
6th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
65
Ranking in other categories
Business Process Design (4th)
IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
14th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Business Process Management (BPM) category, the mindshare of ARIS BPA is 5.5%, up from 5.3% compared to the previous year. The mindshare of IBM Business Automation Workflow is 2.2%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Libor Černý - PeerSpot reviewer
I can usually find an answer to my issue on ARIS Community
From the start, there were some difficulties on how to create outputs since there wasn't a repository tool in version 6. However, in version 7, there has been a tool for creating standards for a company, and that tool has been very intuitive. While I have been using this tool for several years, other people just starting to use it find the learning curve steep. This tool is very robust and accommodates many roles, where people can participate from compliance, IT designers, etc. This can create problems for users who have no experience with similar tools. It took me a year before I felt comfortable with this tool, because when I came from university it was the first or second tool that I worked on. It took me a year to run every feature or use it for every possibility since this tool is very robust. We sometimes have to create the link to the server and the repository twice because it is deleted once for some unknown reason. Though, this is not a big problem. There should be a more intuitive tool when creating reports.
Bhasker ReddyPIdintla - PeerSpot reviewer
Creates workflows and removes the delays encountered with approvals
The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us. What I find most valuable is how it creates process instances and handles issues. There's no delay in addressing process issues and getting approvals on time. It provides a product-agnostic approach to business process management, allowing us to create workflows quickly. Case management helps us create, handle, and resolve cases step by step, providing an end-to-end solution. It's especially useful when using cloud-based business automation, often including built-in case management features. The main benefit is creating workflows. For example, with IBM BAW, we can handle end-to-end processes, from taking requests to assigning tasks for approvals. It can also integrate with third-party APIs and business rules to make decisions, providing flexibility in our operations. AI is integrated into the IBM BAW in two main ways. First, we can use RPA for tasks requiring human intervention. Second, we can leverage IBM's Watson AI to accelerate business processes with automation. I can predict how soon requests will be approved and decide based on certain criteria. For example, let's consider our recent implementation in the customer care center. When customers call in, they often have common queries. We've incorporated AI features to address these queries by leveraging data from our customer database. We use tools like OpenAI. Additionally, we've automated most processes for business process automation to minimize the need for human intervention. However, we hold requests for certain scenarios until a resource takes action. But for common tasks that can be automated quickly, we've integrated AI and machine learning features to expedite approvals.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
11%
Government
10%
Computer Software Company
10%
Financial Services Firm
37%
Computer Software Company
10%
Government
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ARIS BPA?
The most valuable features of ARIS BPA are its flexibility and reporting.
What is your experience regarding pricing and costs for ARIS BPA?
Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay.
What needs improvement with ARIS BPA?
Improvement should be made as per customer requirements.
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What do you like most about IBM Business Automation Workflow?
The most valuable feature of IBM Business Automation Workflow is cost management.
 

Also Known As

ARIS, ARIS BPM
Business Automation Workflow
 

Learn More

 

Overview

 

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.
Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Find out what your peers are saying about ARIS BPA vs. IBM Business Automation Workflow and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.