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IBM Business Automation Workflow vs OpenText 360 for SharePoint comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #16 with an average rating of 7.4, while OpenText is ranked #24 with an average rating of 8.7. IBM holds a 2.2% mindshare in BPM, compared to OpenText’s 0.4% mindshare. Additionally, 80% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
IBM Business Automation Wor...
Read 25 IBM Business Automation Workflow reviews
  • 2,411 Views
  • 1,620 Comparison Views
80% willing to recommend
OpenText 360 for SharePoint
Read 14 OpenText 360 for SharePoint reviews
  • 550 Views
  • 379 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and IBM Business Automation Workflow are competitors in enterprise document and process management. Users prefer OpenText 360 for SharePoint for its competitive pricing and efficient support, although IBM Business Automation Workflow is recognized for its extensive capabilities.

Features: OpenText 360 for SharePoint is known for its seamless integration with SharePoint, advanced document management, and enhanced content collaboration. IBM Business Automation Workflow offers comprehensive automation, sophisticated workflow design, and scalability, ideal for handling complex business processes.

Room for Improvement: OpenText 360 for SharePoint could enhance its automation features, expand third-party integrations, and improve user training resources. IBM Business Automation Workflow may benefit from simplifying its deployment process, reducing costs, and increasing the intuitiveness of its user interface.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint is praised for straightforward deployment in SharePoint environments and responsive support. IBM Business Automation Workflow involves a complex setup due to its extensive features, yet provides reliable customer service.

Pricing and ROI: OpenText 360 for SharePoint generally offers lower initial setup costs, appealing to businesses focusing on cost-effectiveness and quick returns. IBM Business Automation Workflow, while more expensive initially, provides significant efficiency gains and long-term ROI, suitable for those needing advanced features.

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To learn more, read our detailed IBM Business Automation Workflow vs. OpenText 360 for SharePoint Report (Updated: March 2025).
Buyer's Guide
IBM Business Automation Workflow vs. OpenText 360 for SharePoint
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
16th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
25
Ranking in other categories
No ranking in other categories
OpenText 360 for SharePoint
Ranking in Business Process Management (BPM)
24th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.5% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.4%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Read full review
Ravi Krishnan S - PeerSpot reviewer
Has a strong and easy integration with Teams but the workflows could be more intuitive
OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."
"It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management."
"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."
"The product is suitable for knowledge management processes."
"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."
"The most important aspect is that it helped us focus on the business process perspective."
"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."
"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."
More IBM Business Automation Workflow pros
"The fact that it allows for the internal sharing of information is very good."
"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."
"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."
"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."
"The product has a strong and easy integration with Teams."
"The collaborative environment for long-term archival or record management is great."
"The most valuable features are collaboration, traceability, retention of documents, and search."
"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."
More OpenText 360 for SharePoint pros
 

Cons

"IBM Business Automation Workflow could improve the integration."
"The development UI is sometimes a little slow."
"The monitoring features must be improved."
"In terms of improvement, it could be less complex."
"Improvements could be made in debugging and troubleshooting."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."
"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."
"I feel that the features are not user-friendly."
More IBM Business Automation Workflow cons
"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."
"Integration is an area where the solution lacks."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
"The user interface could definitely be improved."
"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."
"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."
"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."
"The platform's workflows could be more intuitive and easier to use."
More OpenText 360 for SharePoint cons
 

Pricing and Cost Advice

"When you compare with Laserfiche and M-Files, IBM is expensive."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"Our license is on a three-year term."
"The product is expensive."
"Licensing varies by use-case."
"The solution has saved us time."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"While it can be quite costly, it offers significant benefits for users."
More IBM Business Automation Workflow pricing and cost advice
"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."
"On-premises version is expensive"
"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."
"SharePoint uses a subscription model."
"The solution has a very complex pricing model."
"It has a reasonable price."
"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."
"Pricing is a part of the enterprise agreement that we have."
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Top Industries

By visitors reading reviews
Financial Services Firm
38%
Computer Software Company
10%
Government
7%
Insurance Company
6%
Financial Services Firm
22%
Government
13%
Legal Firm
10%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
See all answers
What do you like most about IBM Business Automation Workflow?
The most valuable feature of IBM Business Automation Workflow is cost management.
See all answers
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...
See all answers
What do you like most about OpenText 360 for SharePoint?
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
See all answers
What is your experience regarding pricing and costs for OpenText 360 for SharePoint?
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft. On a scale of one to ten, I rate its price as six.
See all answers
What needs improvement with OpenText 360 for SharePoint?
In the future, I would like to see new features in SharePoint for improved project tracking processes. Specifically, integration with a feature like Planner could assist in assigning tasks to speci...
See all answers
 

Comparisons

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Compared 31% of the time
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Compared 30% of the time
Apache Airflow vs IBM Business Automation Workflow Logo
Apache Airflow vs IBM Business Automation Workflow
Compared 13% of the time
Appian vs IBM Business Automation Workflow Logo
Appian vs IBM Business Automation Workflow
Compared 6% of the time
IBM Case Foundation vs IBM Business Automation Workflow Logo
IBM Case Foundation vs IBM Business Automation Workflow
Compared 6% of the time
More IBM Business Automation Workflow Competitors
No data available
 

Product Reports

Buyer's Guide
IBM Business Automation Workflow
March 2025
IBM Business Automation Workflow reportDownload IBM Business Automation Workflow product report
Buyer's Guide
OpenText 360 for SharePoint
March 2025
OpenText 360 for SharePoint reportDownload OpenText 360 for SharePoint product report
 

Also Known As

Business Automation Workflow
Process 360, Global 360, OpenText Process 360
 

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM
With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.
OpenText
 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
Buyer's Guide
IBM Business Automation Workflow vs. OpenText 360 for SharePoint
March 2025
Free Report: IBM Business Automation Workflow vs. OpenText 360 for SharePoint
Find out what your peers are saying about IBM Business Automation Workflow vs. OpenText 360 for SharePoint and other solutions. Updated: March 2025.
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We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.