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IBM Business Automation Workflow vs OpenText 360 for SharePoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
IBM Business Automation Workflow enhances efficiency, reduces costs, and accelerates digital transformation for improved ROI and user experience.
Sentiment score
8.1
OpenText 360 for SharePoint provided strong ROI through efficient document management and durable on-premises performance with 100% ROI achievement.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
 

Customer Service

Sentiment score
5.9
IBM Business Automation Workflow's support has mixed reviews, but many find value once acquainted with their processes.
Sentiment score
6.8
OpenText 360 for SharePoint provides 24/7 highly-rated support, although resolution times vary with complexity and component differences.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
If the solution is readily available to IBM support team, they provide it instantly.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
 

Scalability Issues

Sentiment score
7.8
IBM Business Automation Workflow is highly scalable, supporting extensive transactions, concurrent users, and both cloud and on-premises deployments.
Sentiment score
7.4
OpenText 360 for SharePoint is scalable for many users, though integration complexity sometimes limits its perceived scalability.
We can manage the license usage and scale our environment while optimizing license use.
We are implementing load balancing and horizontal scalability.
 

Stability Issues

Sentiment score
7.6
IBM Business Automation Workflow is stable, with minor bugs, improving over time; users rate stability highly due to IBM's robust infrastructure.
Sentiment score
7.2
Users praise OpenText 360 for SharePoint's stability and enhancements but note integration issues and room for feature improvement.
Outside of these maintenance periods, the environment is quite stable.
 

Room For Improvement

IBM Business Automation Workflow needs improved integration, usability, cloud features, and support to enhance user experience and modernize the platform.
OpenText 360 for SharePoint needs improved UI, Office 365 integration, simpler licensing, better support, and enhanced performance features.
Many developments are focused on AI, LLM models, and data science.
Code management lacks merging capabilities.
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
The GUI should be improved for better user experience.
 

Setup Cost

IBM Business Automation Workflow is costly but offers high-quality features, flexible licensing, and worthwhile enterprise-level capabilities.
OpenText 360 for SharePoint is costly, with complex licensing, and receives moderate pricing satisfaction from users.
It is not a cheap license but in line with expectations for such software.
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
 

Valuable Features

IBM Business Automation Workflow offers agile, user-friendly workflow solutions with RPA integration, enhancing collaboration, customization, and AI-driven processes.
OpenText 360 for SharePoint enhances collaboration, customization, and security with flexible integration, automation, and multi-device accessibility.
This solution has streamlined previously manual processes into orchestrated workflows.
It assisted in making users concentrate on the process flow rather than just features.
We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
16th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
OpenText 360 for SharePoint
Ranking in Business Process Management (BPM)
27th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.3%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
Ravi Krishnan S - PeerSpot reviewer
Has a strong and easy integration with Teams but the workflows could be more intuitive
OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…
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Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
849,190 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
37%
Computer Software Company
10%
Government
7%
Insurance Company
5%
Financial Services Firm
23%
Government
11%
Legal Firm
10%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What do you like most about IBM Business Automation Workflow?
The most valuable feature of IBM Business Automation Workflow is cost management.
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...
What do you like most about OpenText 360 for SharePoint?
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
What is your experience regarding pricing and costs for OpenText 360 for SharePoint?
Pricing is very affordable as it is part of the Office 365 ( /products/office-365-reviews ) suite, costing around five dollars per user. I am satisfied with the pricing.
What needs improvement with OpenText 360 for SharePoint?
The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API...
 

Also Known As

Business Automation Workflow
Process 360, Global 360, OpenText Process 360
 

Overview

 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
Find out what your peers are saying about IBM Business Automation Workflow vs. OpenText 360 for SharePoint and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.