OpenText 360 for SharePoint and IBM Business Automation Workflow are competitors in enterprise document and process management. Users prefer OpenText 360 for SharePoint for its competitive pricing and efficient support, although IBM Business Automation Workflow is recognized for its extensive capabilities.
Features: OpenText 360 for SharePoint is known for its seamless integration with SharePoint, advanced document management, and enhanced content collaboration. IBM Business Automation Workflow offers comprehensive automation, sophisticated workflow design, and scalability, ideal for handling complex business processes.
Room for Improvement: OpenText 360 for SharePoint could enhance its automation features, expand third-party integrations, and improve user training resources. IBM Business Automation Workflow may benefit from simplifying its deployment process, reducing costs, and increasing the intuitiveness of its user interface.
Ease of Deployment and Customer Service: OpenText 360 for SharePoint is praised for straightforward deployment in SharePoint environments and responsive support. IBM Business Automation Workflow involves a complex setup due to its extensive features, yet provides reliable customer service.
Pricing and ROI: OpenText 360 for SharePoint generally offers lower initial setup costs, appealing to businesses focusing on cost-effectiveness and quick returns. IBM Business Automation Workflow, while more expensive initially, provides significant efficiency gains and long-term ROI, suitable for those needing advanced features.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
If the solution is readily available to IBM support team, they provide it instantly.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
We are implementing load balancing and horizontal scalability.
We can manage the license usage and scale our environment while optimizing license use.
Many developments are focused on AI, LLM models, and data science.
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
The GUI should be improved for better user experience.
It is not a cheap license but in line with expectations for such software.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
It assisted in making users concentrate on the process flow rather than just features.
The system is fully customizable, very resilient, and fault-tolerant.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
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