IBM Business Automation Workflow vs OpenText 360 for SharePoint comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #15 with an average rating of 7.3, while OpenText is ranked #26 with an average rating of 8.3. IBM holds a 2.2% mindshare in BPM, compared to OpenText’s 0.4% mindshare. Additionally, 79% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Business Automation Wor...

Read 24 IBM Business Automation Workflow reviews

2,521 Views
1,724 Comparison Views

79% willing to recommend

OpenText 360 for SharePoint

Read 13 OpenText 360 for SharePoint reviews

556 Views
403 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

OpenText 360 for SharePoint

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and IBM Business Automation Workflow are competitors in enterprise document and process management. Users prefer OpenText 360 for SharePoint for its competitive pricing and efficient support, although IBM Business Automation Workflow is recognized for its extensive capabilities.

Features: OpenText 360 for SharePoint is known for its seamless integration with SharePoint, advanced document management, and enhanced content collaboration. IBM Business Automation Workflow offers comprehensive automation, sophisticated workflow design, and scalability, ideal for handling complex business processes.

Room for Improvement: OpenText 360 for SharePoint could enhance its automation features, expand third-party integrations, and improve user training resources. IBM Business Automation Workflow may benefit from simplifying its deployment process, reducing costs, and increasing the intuitiveness of its user interface.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint is praised for straightforward deployment in SharePoint environments and responsive support. IBM Business Automation Workflow involves a complex setup due to its extensive features, yet provides reliable customer service.

Pricing and ROI: OpenText 360 for SharePoint generally offers lower initial setup costs, appealing to businesses focusing on cost-effectiveness and quick returns. IBM Business Automation Workflow, while more expensive initially, provides significant efficiency gains and long-term ROI, suitable for those needing advanced features.

To learn more, read our detailed IBM Business Automation Workflow vs. OpenText 360 for SharePoint Report (Updated: January 2025).

Buyer's Guide

IBM Business Automation Workflow vs. OpenText 360 for SharePoint

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

15th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

26th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.5% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.4%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Ravi Krishnan S

Head - Financial Reporting and Taxation at TVS Capital Funds

Has a strong and easy integration with Teams but the workflows could be more intuitive

OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."

"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."

"It's a flexible solution."

"This product is tightly integrated with the RPA automation process."

"The product is suitable for knowledge management processes."

"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."

"The system is fully customizable, very resilient, and fault-tolerant."

"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."

More IBM Business Automation Workflow pros

"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."

"We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years."

"The collaborative environment for long-term archival or record management is great."

"The fact that it allows for the internal sharing of information is very good."

"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."

"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."

"In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details to collaborative platforms. We can give access to users. It's pretty flexible."

"This solution has good connection and we do not need to migrate everything in order to protect the repository."

More OpenText 360 for SharePoint pros

Cons

"The initial setup is actually a really complicated process."

"The monitoring features must be improved."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."

"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."

"I feel that the features are not user-friendly."

"IBM Business Automation Workflow is not a very user-friendly solution."

"Improvements could be made in debugging and troubleshooting."

More IBM Business Automation Workflow cons

"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."

"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."

"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."

"The platform's workflows could be more intuitive and easier to use."

"OpenText 360 is generally stable, though there are sometimes issues with document size or format."

"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."

"The user interface could definitely be improved."

"The graphical user interface had to be more user-friendly. It's not as intuitive."

More OpenText 360 for SharePoint cons

Pricing and Cost Advice

"The product is expensive."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"Our license is on a three-year term."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"Licensing varies by use-case."

More IBM Business Automation Workflow pricing and cost advice

"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."

"SharePoint uses a subscription model."

"It has a reasonable price."

"On-premises version is expensive"

"Pricing is a part of the enterprise agreement that we have."

"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."

"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."

"The solution has a very complex pricing model."

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Top Industries

By visitors reading reviews

Financial Services Firm

38%

Computer Software Company

10%

Government

Manufacturing Company

Financial Services Firm

22%

Government

13%

Computer Software Company

Legal Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

See all answers

What do you like most about IBM Business Automation Workflow?

The most valuable feature of IBM Business Automation Workflow is cost management.

See all answers

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The product is expensive.

See all answers

What do you like most about OpenText 360 for SharePoint?

We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

The price is not cheap but entirely reasonable.

See all answers

What needs improvement with OpenText 360 for SharePoint?

The graphical user interface had to be more user-friendly. It's not as intuitive.

See all answers

Comparisons

IBM BPM vs IBM Business Automation Workflow

Compared 33% of the time

Camunda vs IBM Business Automation Workflow

Compared 30% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 13% of the time

IBM Case Foundation vs IBM Business Automation Workflow

Compared 6% of the time

Appian vs IBM Business Automation Workflow

Compared 6% of the time

More IBM Business Automation Workflow Competitors

No data available

Product Reports

Buyer's Guide

IBM Business Automation Workflow

February 2025

Download IBM Business Automation Workflow product report

Buyer's Guide

OpenText 360 for SharePoint

February 2025

Download OpenText 360 for SharePoint product report

Also Known As

Business Automation Workflow

Process 360, Global 360, OpenText Process 360

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

OpenText

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

Buyer's Guide

IBM Business Automation Workflow vs. OpenText 360 for SharePoint

January 2025

Free Report: IBM Business Automation Workflow vs. OpenText 360 for SharePoint

Find out what your peers are saying about IBM Business Automation Workflow vs. OpenText 360 for SharePoint and other solutions. Updated: January 2025.

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