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reviewer993816 - PeerSpot reviewer
Senior Security Engineer at a tech services company with 1,001-5,000 employees
Real User
Feature rich solution recommended for every customer
Pros and Cons
  • "The features that I have found most valuable in QRadar are its data enrichment, use case creations, and adding references - those kinds of features are very good. Also QRadar's event filtration and device integration are perfect."
  • "In terms of what could be improved, I would say the script which we have to create for custom actions. QRadar needs to improve that feature. Additionally, QRadar has to provide the playbooks designing features."

What is most valuable?

The features that I have found most valuable in QRadar are its data enrichment, use case creations, and adding references - those kinds of features are very good. Also, QRadar's event filtration and device integration are perfect. 

Actually, we are looking for another product because a customer is demanding different products and they're not going with QRadar, hence we are trying to compare QRadar with other solutions like Securonix, Splunk, Exabeam, LogRhythm. Otherwise, all our customers are happy with QRadar.

I'm doing integrations and deployments for QRadar. So, in regards to integration and deployment, QRadar is very easy as compared to other products.

What needs improvement?

In terms of what could be improved, I would say the script which we have to create for custom actions. QRadar needs to improve that feature.  Additionally, QRadar has to provide the playbooks designing features.

For how long have I used the solution?

I have been working with IBM QRadar for the last four years.

What do I think about the stability of the solution?

QRadar is very stable in our deployment. I'm not aware of other customer deployments.

Buyer's Guide
IBM Security QRadar
January 2025
Learn what your peers think about IBM Security QRadar. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the scalability of the solution?

IBM QRadar is scalable. We can scale it according to our requirements. We can scale it up, as per our requirement. We can increase the resources, we can increase the storage. We can do everything with QRadar.

How are customer service and support?

Their technical support is also good. During weekends they are only looking at the priority issues. That is difficult, because sometimes the critical log sources stop sending events to QRadar and in those cases we need support on an urgent basis, but they're not going to support it during weekend.

Which solution did I use previously and why did I switch?

We work with LogRhythm as well as QRadar, as well as NetIQ Sentinel, Azure Sentinel and others.

How was the initial setup?

The initial setup for QRadar is easy. It is easy to understand and easy to implement.

What's my experience with pricing, setup cost, and licensing?

As compared to LogRhythm, IBM QRadar's pricing is moderate.

What other advice do I have?

We recommend QRadar. It is a good product, a good solution.

Every customer should go with IBM QRadar.

On a scale of one to ten, I would give IBM QRadar a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Security Engineer at a tech services company with 11-50 employees
Real User
Enables us to stop and detect vulnerabilities
Pros and Cons
  • "We get events and make the correlation, or rules. In IBM, we can implement our customer's rules. We can have very clear status threats and severity of antigens."
  • "The interface is very old. IBM should remake it into a more modern interface."

What is our primary use case?

The primary use of the solution in our deployment was for threat detection. 

What is most valuable?

The first feature that I love to demonstrate for my customers is the fact that the vulnerability manager is integrated in QRadar SIEM. This lets us stop and detect vulnerability. The reports provide many methods to fix it. The circumvention method and the patch method is perfected very well in the QRadar area. 

The second valuable feature is when we get events and make the correlation or rules. In IBM, we can implement our customer's rules. We can have very clear status threats and severity of antigens. The other fact I love about IBM is that we can integrate many other tiers solutions, such as Carbon Black and other plans.

What needs improvement?

The interface is very old. IBM should remake it into a more modern interface. I think this is the only thing they should improve on.

Another feature that would be nice is if it's possible to integrate some of the application style and configuration that is currently not easy to set up in the product. If it's possible to do that, it would be a major improvement.

In fact, I never got a road map to bring you from zero to the end. There should be information everywhere, from YouTube to any other places. It was very complicated to organize all the information in my head.

For how long have I used the solution?

We've been using IBM QRadar for one and half years.

What do I think about the stability of the solution?

It's very stable. The only issue we can report about is a system issue. When the partition is full, the whole system shuts down. If some partition of the logs is not in QRadar, maybe we can't find any solution to do this from QRadar.
In fact, we observed that sometimes the systems are going down when a partition is up to 90%. This issue is related to Red Hat, also we observed this issue relating to logs TOMCAT, the /var/log be up to 100% quickly.

What do I think about the scalability of the solution?

In my experience the upgrade, it could lead to some misconfiguration. We had this experience of disruption when upgrading the 7.2.7 to 7.2.9 and then 7.3.0.

We observed that some application and configuration needs to be redone. The scalability at this moment, because it's an older version, has some issues. Otherwise, I think scalability is excellent.

How are customer service and technical support?

We don't use IBM Support. We communicate with Morocco Teams about this. When I have an issue, I post it and ask for the community, because I have an account in the IBM Community. The community is very, very knowledgeable and strong.

How was the initial setup?

The setup is really very easy. It takes a few hours. The integration, orchestrating all the components to send logs to, etc., is very, very complicated. In the last setup we did for our customer, it took us four months to integrate. The setup, on the other hand, took only half a day.

What other advice do I have?

The first advice I give my customers before buying SIEM is: "You should understand the solution well before starting the implementation." If they don't understand the solution, they will never be able to use it correctly. This is the first piece. The second point is that they will resist the change made to the setup installation. If they look for the solution, QRadar ATM is the best.

I would rate this solution as nine out of ten. I think there is no perfect product; maybe there will never be a perfect product. When I started to learn IBM QRadar, it was complicated to me in the beginning, because we did the installation for the customer. It is complicated, and the meaning and training were not very clear.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
IBM Security QRadar
January 2025
Learn what your peers think about IBM Security QRadar. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
it_user634842 - PeerSpot reviewer
Senior Manager at a pharma/biotech company with 1,001-5,000 employees
Vendor
It has a predefined set of templates. In order to secure patient data, they may have to incorporate certain legislation / regulations.

What is most valuable?

Its technology is quite new and it has a predefined set of templates that can be readily used for our business, so we don't have to innovate much. These are some unique features about this tool.

How has it helped my organization?

Security: We do have cloud services. It's very difficult to control cloud vendors, when it is for security. But this tool conducts an independent audit and makes sure that security, identity and governance are in check every time.

What needs improvement?

This tool is more suited for the technical industries or it's more specific for technical security. However, now since new laws are coming out such as the GDP in Europe and the biometric laws, in order to secure patient data, IBM may have to innovate more and incorporate certain legislation / regulations into their tool. It should be readily available to the pharma companies, so that they don't need to struggle to make more templates and thus don't have to tailor it to our needs. It should be a custom off-the-shelf solution, i.e., COTS. So, they're looking for more innovations in that area.

What do I think about the stability of the solution?

We're just the earlier adoptors of this tool for now. We are in the pharma industry, so we have started doing pilots across different functions in the organization. It will take us around one or two years to come to a conclusion in regards to the stability of this solution.

What do I think about the scalability of the solution?

It is a little bit too premature for me to comment on scalability but it is quite good, because they have already identified 10-11 projects that we we'll be using with this tool. So, we don't think scalability is going to be an issue.

How are customer service and technical support?

We do use technical support. We are IBM customers and IBM controls our infrastructure for the company. We do use their technical and business analysts. They were very helpful and knowledgeable. They are prepared for the pharma industry. That is very important for us.

Which solution did I use previously and why did I switch?

We were not previously using a different solution. IBM approached us with best practices and they conducted a survey. They control our infrastructure and security; they advised us in regards to the product. After a series of discussions, our management decided to go ahead with certain pilots, so as to see the efficiency and then finally decided on this solution.

Which other solutions did I evaluate?

We are a grounded manufacturing and pharma organization, thus we are looking for vendors with proven skill sets in that arena. We are bound by more regulations than any other industry, so we look for certain certifications that the vendor should have. They should be compliant with the USFDA guidelines, before we select a vendor. After we start evaluating vendors, it does depend on the versatility and the scalability of the solutions.

Currently, there are a couple of vendors in the shortlist. After we complete our pilot, we will be choosing one single vendor. We are a SAP shop for ERP, so we did have some discussions about the interoperability within IBM and SAP. I think both of them are good partners in that area. At this point, we are not looking for any other vendors.

What other advice do I have?

The solution seems to be very promising on paper, i.e., in theory, some things look good but practically, after we apply the solution in the next one or two years, we'll come to know more.

You should first conduct an assessment from IBM and the system should follow the selection of the tool. You should not just go by what you want, but instead by what you need. Most of the companies don't know what they need in terms of the security.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Real User
Qradar vs. ArcSight

Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar.

Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM players and have made themselves relevant in the SIEM market.

We have worked on both the products and feel that this comparison is a good way to start the discussion rolling on features of both the products and how they approach the problem of Security Information & Event Management.

Okay, let’s get started!!!

ArcSight vs QRadar

Subject ArcSight QRadar
Product Birth Year 2000, ArcSight SIEM came into the market and incidentally this was the only product they have worked on. In 2011 HP bought them Year 2004-2005, Q1 Labs entered into the SIEM market modifying their NBAD platform (QFLOW) and in 2012, IBM bought them.
Logging Format CEF – Common Event Format LEEF – Log Event Extended Format
Underlying DB Oracle till 2012, then combination of MySQL, PSQL etc. Proprietary based on Ariel Data store and probably Annotation Query Language (AQL)
Vendor Support ArcSight supports more than 400 vendors with their CEF certification program QRadar supports more than 250 vendors with their LEEF certification program
Portfolio Log Correlation – HP ArcSight ESM Log Management – HP ArcSight Logger Identity Correlation – HP Identity View Intelligence Feeds – HPRepSM Threat Detection – HP ArcSight Threat Detector Response and Action – HP ArcSight TRM Log Correlation – IBM QRadar Console Log Management – IBM QRadar Log Manager Network Forensics – IBM QRadar NBAD (using QFlow) Intelligence Feeds – IBM X-Force Vulnerability Management – IBM QRadar VM (with dedicated Scanner)Response and Action – IBM QRadar Incident Forensics for Response only
Identity monitoring ArcSight has a separate feature called IdentityView (separate license) to provide the identity perspective of events occurring in ArcSight. It integrates with Identity solutions (AD, Oracle) to keep track of user activity regardless of the account being used. It assigns risk scores to users based on their activity, and can graphically represent this activity and compare it to others with similar roles. QRadar does not have the capability similar to Identity View, however, it does integrate with Identity solution to provide user information in the offenses created.
Network Behavioral Analysis ArcSight does not natively collect flow data however, it can obtain Netflow data from other devices such as routers, etc. The Netflow data provides visibility only up to layer 4 (no application visibility) QRadar due to its origin as a NBAD product has powerful Network Behavioral Analysis (NBAD) capability through its QFlow appliance (Network Flows data including Layer 7 flows, Jflow, Netflow, SFlow, and Packeteer’s Flow Data Records can be collected and processed). This would allow us to review application and network flows and assess it for anomalous traffic, persistent threats etc.
Vulnerability Management ArcSight can integrate with Vulnerability scanners and gather Scan reports for correlating vulnerability information with the security events collected. However, it is more of a data aggregator in the case of VM tools. QRadar has a Vulnerability Management product (QVM). This has all the features comparable to ArcSight, however, IBM has upped the ante in this space by including a Scanner in the product that can actively scan hosts if enabled with QVM license. This provides security analysts to gather real time information if they choose to from the same SIEM console.
Dynamic Risk Management ArcSight does not have any risk management capabilities. However, it can integrate with commercial risk management products to provide basic correlation QRadar has a Risk Manager (QRM) product that collects Network configuration information and provides a risk modeling capability to assist in understanding the extent of impact of a configuration change in the network. This is akin to Skybox, Algosec or RedSeal and perform in similar capacity
Log Collection Agent Less - Using Connector Appliance. Logger Appliance can also serve as Log receivers Agent Based – Software Install on Servers for all types of log collection Agent Less – Any QRadar Appliance, Console, All-in-One Combo boxes, Event Collector etc. can collect Logs remotely Agent Based – Connector software available for Windows. For others, Agentless is the only option. Flow Collection – By default any appliance can collect flow data, however, dedicated Flow Collectors are an option in QRadar.
Log Management Separate Log Management Software, Appliance which is different from the ESM appliance. They have a Express version which combines both but in general HP Logger fills the space of a dedicated Log Management appliance Same software, same appliance can behave as all in one SIEM + Log Manager or dedicated Log Manager or SIEM depending on License added. There is no distinct product differentiation as in ArcSight family.
Event Transmission Events from the source are sent in clear text to the SmartConnectors, however, all further upstream communication happens encrypted. Compression and Aggregation can also be employed in the ArcSight ecosystem from the connectors onwards. Events from the source are sent in clear text, however, communication between QRadar Appliances happen using encrypted SSH tunnels. However, compression happens on Appliance at event storage level and does not happen in event transit.
Handling EPS bursts ArcSight uses large buffers to cache events in case of an EPS burst. Once the buffer is filled, the Queue starts to fill. Once the queue overflows, events get dropped. But the burst EPS can be sustained for longer periods of time compared to QRadar. In QRadar, Each event type has a memory buffer, once the EPS exceed the licensed level and the buffer is filled, all new events are queued and processed on a best effort basis. However, this burst EPS is not sustainable for longer periods of time as with ArcSight. So even though it can take burst EPS during times of attack, it is not sustainable.
Filtering ArcSight provides the ability to filter or modify events at the collection and logging level to eliminate the events that are not of security value. This can be as close to event source as possible using SmartConnectors QRadar provides capability to filter using Routing rules. However, for field based filtering (where only one field from the log needs to be omitted during parsing) can’t be done in QRadar.
Aggregation Log Aggregation can be done based on any field combination. This is really useful when it comes to toning down on the high volume logs of network firewalls and proxies etc. Log Aggregation or Coalescing in QRadar terminology happens at the event collection layer based on the source IP and user only and not on customizable field combinations
Data obfuscation ArcSight allows for obfuscating any field at the log collection level using SmartConnectors. This is very powerful when monitoring confidential data in logs. QRadar does provide Obfuscation abilities using a custom Regex Based, Key Based Obfuscation config. This will allow for encrypting a field, based on the Regex Match when event is processed.
Custom Log Collection Require development of customized configuration files. However, ArcSight Flex Connector SDK is a very powerful tool to build custom connectors and parsers. Also, the ArcSight community shares knowledge about custom connectors and hence more help available in case you want to develop on your own. QRadar has two parts of custom log collection capability. For supported logs or generic logs, it can update/develop parsers using the “Extract Custom Property” feature. However, if a new log source is to be integrated, then it is through customized configuration files which is much harder to create, test and maintain. Also, help to develop on your own is scarce so Professional services is mandatory.
Scalability ArcSight is really scalable such that it can support multi-tier Correlation Engines, multi-tier Loggers, and Connectors etc. and also have effective peering. QRadar scales very well horizontally at the Log Collection layer, however at the Correlation layer it does not scale as well as ArcSight. This is a challenge in large and distributed environments.
High Availability One of the long standing issues of ArcSight is HA. It does not have a true HA capability. It supports fail-over routing at the Collection layer but does not have any thing at the correlation layer. QRadar has the most simple to setup HA configuration ever. This allows sync of two Appliances in true HA style.
Multi-Tenancy ArcSight has always been one of the leading SIEM solutions for MSSP vendors. The main reason being the ability of the product to delineate events based on customers so that monitoring can be efficiently performed in a MSSP environment. It maps IP addresses to customer names and network zones to avoid overlap. QRadar did not have the feature until recently (I think v7.2 and above) and was one of the reasons it had very poor Multi-Tenancy support. However, the new feature with “Domain” based categorization provides ability to support MSSP environments. Maturity is yet to be achieved but it’s a step in the right direction.
Out-of-the-box use cases ArcSight’s out-of-the-box use cases are very light compared to and only include limited Multi-Device/Event correlation use cases. QRadar comes with a comprehensive set of basic out-of-the-box use cases for various threat types such as malware, recon, dos, authentication and access control, etc. Also, several of these use cases are Multi-Device/Event types.
Customizable dashboards and reports ArcSight reporting system includes over 350 standard report templates that address common compliance and risk requirements. The report design system is similar to what you would find in a BI solution, though not as complex. Support for charts and graphs is available, and templates can be customized through Velocity. Reports can be scheduled and distributed automatically by e-mail. QRadar provides over 2000 report templates relevant to specific roles, devices, compliance regulations and vertical industries. Only basic report customization is available. However, if advanced report customization is required, QRadar reporting seems limited. However, majority of the customers using QRadar are happy with the out-of-the box reports.
Case management ArcSight has a built-in case management system that allows the association of events to cases, limited workflow, and the ability to launch investigation tools (anything that can run from a command-line) directly from the console. Cases can contain analyst notes and customizable fields. QRadar provides a rudimentary case management capability through its Offense Management. Offense Management provides basic features such as open, close, assign, and add notes. Additional events cannot be added to Offenses. This is in stark contrast to ArcSight which has full blown case management system built in.
User portal ArcSight requires a java client to provide most of its functionality, but also provides a web interface primarily for business users. Provides all functionalities for security event monitoring and threat content development through web based GUI
User licenses Individual console licenses should be purchased for each user to perform investigation/monitoring Additional user licenses are not required to be purchased
Pricing Pricing is based on number of log sources and total log size per day Pricing is based on EPS. Linear incremental cost for scaling the solution is based on tier based EPS licensing.

Updates: This section is for posting differences based on reader feedback. So readers, feel free to add on.

Pattern Discovery ArcSight has something called a Threat Detector tool. It basically runs a set of search queries on real time data and provides patterns detected. If interesting monitoring patterns are detected, they can quickly be converted to Use Cases. This is basically useful if you want to create new use cases and you don’t know where to start QRadar does not have anything similar to Pattern discovery.
Compliance ArcSight has compliance packages that can be purchased to aid in providing compliance specific alerting, reporting etc. However, these are priced separately. QRadar has more than 2000 reports grouped based on Compliance requirement which should mostly satisfy compliance needs

I think the list can still be improved based on your feedback. Please feel free to add them in the comments section below and the feedback will be incorporated.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user578700 - PeerSpot reviewer
it_user578700Senior Researcher at a tech vendor with 501-1,000 employees
Vendor

Thanks a lot for your information. I am looking for any comparison between Qradar and (Arcsight or Logrhythm). Could u tell me how can I get some comparision reports written in 2016?

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reviewer1305144 - PeerSpot reviewer
Technical Presales at a tech services company with 1,001-5,000 employees
MSP
Scalable with excellent security analytics
Pros and Cons
  • "This solution has excellent security analytics."
  • "I think that the search speed of this solution could be improved."

What is our primary use case?

I am an integrator of this solution, my customers use this as a SIEM solution for log management.

What is most valuable?

This solution has excellent security analytics.

What needs improvement?

I think that the search speed of this solution could be improved.

What do I think about the scalability of the solution?

This is a scalable solution, we have customers who have scaled.  

How was the initial setup?

The initial setup is very easy and takes just one day.

What other advice do I have?

I would recommend this solution to everyone considering using it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Security Manager at a tech services company with 1,001-5,000 employees
Real User
Easy to set up but support is lacking
Pros and Cons
  • "The initial setup of QRadar is not complex because we have done it before and we are used to the development. It is getting easier all the time."
  • "The solution is highly used here in Pakistan and in many sectors, they could improve it by having more SIEM connectors."

What is our primary use case?

There are many use cases for this solution. One example is we are using this solution to monitor user site access to band sites. 

What needs improvement?

The solution is highly used here in Pakistan and in many sectors, they could improve it by having more SIEM connectors.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The stability is good until you upgrade to a new version. You have to properly shut down services when you are doing some maintenance activities every three to four months. There might be some problems that you do not expect. We have had some complaints from users regarding operation. 

How are customer service and technical support?

We have had bad experiences with support from IBM. We are not satisfied with the support and they have made me very angry. My customers have had similar experiences.

How was the initial setup?

The initial setup of QRadar is not complex because we have done it before and we are used to the development. It is getting easier all the time.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and it is an annual payment. I have found all solutions in the category to be expensive, including Splunk.

Which other solutions did I evaluate?

I am evaluating Splunk.

What other advice do I have?

Here in Pakistan, this solution has already saturated the financial market.

I rate IBM QRadar a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Program Manager at a tech services company
Real User
Highly customizable and provides a single dashboard for global device monitoring
Pros and Cons
  • "There is a single dashboard that gives us a complete overview of what is happening around the globe."
  • "Ideally we would like a mobile version so that any alert that comes in will notify us in a mobile app, or by using SMS integration."

What is our primary use case?

Our primary use case for this solution is compliance. 

How has it helped my organization?

This solution has improved our organization by allowing us to promote vertical security as an added service for our customers.

It has also improved our integration with other applications. Previously we used to have challenges in terms of application integration. I think that it is slowly changing; for example, Oracle Hyperion and these kinds of products integrate more easily because they have the proper plugins. It is important to know that they are properly integrated with your solution.

What is most valuable?

First, the dashboard is a valuable feature. There is a single dashboard that gives us a complete overview of what is happening around the globe. We are able to follow the devices that are connected to the network. 

The second thing is the customization that we have done. For example, if there is an account login made in Tokyo then we will immediately get an alert.

What needs improvement?

With the transition to a modern IT operation center, I think that many of the devices are going to be mobile. Somebody may not be at the NOC (Network Operations Center), data center, or SOC (Security Operations Center). If anybody from the non-security team or the NOC team has to receive an active alert, it should be enabled in multiple channels.

Ideally, we would like a mobile version so that any alert that comes in will notify us in a mobile app, or by using SMS integration. We are working on these things internally, but I think that these are some of the things that you're expecting from this product.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The stability of this product is pretty good.

What do I think about the scalability of the solution?

The solution is highly scalable. It is one of the reasons that we have chosen this product.

Currently, our network has more than thirteen countries deployed. A roadmap is in place for a total of forty countries, so twenty-six more will be added. Deployment is a continuous exercise for us in terms of increasing the number of devices and applications.

The EPS (Event Per second Licensing) is adjusted based on scale. At this time we have close to three or four hundred events per week. As we grow, we are expecting at least fifteen-hundred events per week.

How are customer service and technical support?

The support is very important during the implementation and initial stages.

I think that the turnaround time has to improve. If we raise a ticket then we have to wait for a patch. After this, the patch will probably have to be applied within our test environment. After testing it has to be promoted to production. Overall, the turnaround time is slow. 

How was the initial setup?

Choosing the cloud platform gives a significant advantage in terms of the setup. I have been deploying the same solution across enterprise organizations from day one, and previously it used to take a month for implementation. Now, I think that it has been reduced to two weeks.

The challenge with the old model is that you normally need to work with the hardware vendors to ensure the right patches or data is available. We used to install the physical hardware, but with the cloud version, you can just start your service and add devices. You can start populating and getting reports on alerts and such in a week's time.

The implementation team is about three or four members. It has not yet grown to an operational stage because we are still implementing the solution. 

What about the implementation team?

We do the implementation in-house. I am the program manager and I lead the model from inception to completion. That said, we have to connect with the IBM team to assist with integrating the solution. We're getting pretty good support from them.

What's my experience with pricing, setup cost, and licensing?

The solution is a subscription-based model. It is a yearly subscription from my understanding.

In terms of additional costs, it depends on the subscription that you choose. There are plenty of options to choose from.

There is the EPS licensing cost (Event per second licensing), which is a parameter that you choose. By adding countries to our solution, we have to increase the EPS.

Which other solutions did I evaluate?

Yes, for each project we discuss which product to choose, and decide depending on what suits our needs.

SolarWinds is one of the solutions that we use for our NOC operations. We had internal discussions and considered many parameters, but later we decided to move to IBM.

What other advice do I have?

I would rate this solution eight and a half out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer810204 - PeerSpot reviewer
Lead Security Infrastructure Engineer at a financial services firm with 5,001-10,000 employees
Real User
Single pane of glass for analysts and SIEM administrators
Pros and Cons
  • "It is incredibly easy to deploy. All the appliances are flexible in the roles that they serve and are all managed the in the same way."
  • "Needs better visualization options beyond the time series charts and a few other options that they have."

How has it helped my organization?

It has provided support for several log sources, which has historically been problematic/unsupported by competitors. It is easy to make changes on the fly to default parsers to customize fields/mappings to our use cases.

What is most valuable?

  • Ease of use
  • Time to value in implementation
  • Single pane of glass for analysts and SIEM administrators

What needs improvement?

  • User/identity modeling needs improvement. However, it seems that they are already focusing on that. 
  • Needs better visualization options beyond the time series charts and a few other options that they have.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have definitely not encountered any issues with stability.

What do I think about the scalability of the solution?

We have definitely not encountered any issues with scalability.

How are customer service and technical support?

Better than average versus their competitors.

Which solution did I use previously and why did I switch?

We previously used McAfee and ArcSight. We made the switch to IBM QRadar for scalability, ease of administration and use.

How was the initial setup?

It is incredibly easy to deploy. All the appliances are flexible in the roles that they serve and are all managed the in the same way. Adding log sources is very straightforward, along with device updates, etc., which are all centrally managed.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are competitive. Their new licensing options allow logs to bypass the correlation engine for a flat rate, which is also appealing for log data that is compliance-driven for a small amount of money.

Which other solutions did I evaluate?

We evaluated  ArcSight, LogRhythm, Splunk, etc.

What other advice do I have?

Understand how your analysts need to use SIEM to execute use cases. This platform can collect and normalize data better than just about anything (if you want it to), but it will not be useful if it is not presented in a useful way.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Download our free IBM Security QRadar Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free IBM Security QRadar Report and get advice and tips from experienced pros sharing their opinions.