IBM Security QRadar Reviews

Our clients who are implementing or trying to implement a Security Operations Center use the IBM QRadar SIEM solution. This solution helps automate incident processing and provides visibility into the incident management process.

The playbook engine is flexible and allows for the graphical visualization of processes, enabling the implementation of dynamic playbooks for incident response or testing.

The integration of our customer's infrastructure with other security management systems, such as Active Directory, firewalls, and vulnerability management systems, is effective.

The solution is difficult to understand in the beginning and has complex management configurations that can be improved.

The stability has room for improvement.

The cost has room for improvement.

I have been using the solution for two years.

I give the stability a seven out of ten. There is sometimes unexpected behavior within the logic of the playbook engine and features.

I give the scalability an eight out of ten.

We have had issues that were not resolved by technical support.

Neutral

For the most part, the initial setup is straightforward and I give it a seven out of ten. The initial deployment and configuration require one month, followed by an additional 11 months of implementing various use cases and processes that need to be automated.

I give the price of the solution a four out of ten. The solution comes with a high price tag, while some of the competitors provide identical functionality in their offerings at no extra cost.

I give the solution a seven out of ten.

We have around 20 users.

The solution is of good quality and can be implemented successfully. However, in order to fully utilize its benefits, one must possess expertise in Python programming.

I am currently working in the Brazilian operation of my company. I have a project in the airline industry in Brazil. This project improves the correlation of logs. There is another company I ticket to improve the solution, they have chosen to correlate the logs. We have SOC, Security Operation Center in Brazil, with 53 employees. We developed all these solutions in Brazil and it is in operation in 34 countries. 

Overall a great solution.

There needs to be better integration with other applications.

We have approximately 40 users using the solution.

The technical support is good.

The installation is complex.

We do the deployment for the solution.

I rate IBM QRadar a ten out of ten.

We primarily use the solution to develop software, for some device controllers.

The solution is relatively easy to use.

The product helps increase development speed.

The customization is very good, as are the dashboards and the security.

I'm not sure if there are any features missing from the solution. It's pretty complete.

The pricing of the solution is a bit high. If they could lower it, that would be ideal.

I've been using the solution for three years or so at this point. It hasn't been too long.

The solution is quite stable. It doesn't have bugs or glitches. It doesn't crash on me or freeze. It's reliable.

I only really use the solution myself. I can't speak to the scalability of the solution.

I've never had to reach out to technical support. I can't speak to their responsiveness or knowledgeability.

The initial setup was not complex at all. It's pretty straightforward and simple. We didn't face any real issues during the deployment process.

The price can be expensive, however, it's all relative, as it helps speed up development, which can save money for the organization. 

The payments for the product are made on a yearly basis.

I'm using the latest version of the solution. I'm the only user and I use the desktop version of the solution. I'm basically using it because it's here and I have access to it.

I would recommend the solution to other organizations, however, if it is right for them depends on their need.

Overall, on a scale from one to ten, I'd rate the product at an eight. We've mostly been pretty satisfied with it.

User Behavior Analytics is a part of IBM QRadar. It's a kind of application that can be installed over IBM QRadar SIEM. The primary use case is to detect user behavior anomalies, and through these anomalies, detect and better understand different threats and attacks.

The feature that I find the most useful is that IBM QRadar User Behavior Analytics is free of charge. It's a fully free product that can be installed on top of IBM QRadar SIEM.

The user interface and configurability of IBM QRadar User Behavior Analytics can be improved. It has a lot of pre-configured settings and not many things can be changed.

It also needs more integrations. Currently, User Behavior Analytics is integrated only with IBM QRadar. It could have deeper integrations. 

It can also have more complicated scoring models. Currently, it has a very simple linear scoring model for users.

I have been using this solution for about two years. We implement this solution as well as do demonstrations. We are also using it.

It's quite stable. 

It could be quite scalable, but it is not so easy to use when you have a lot of users. Because of the user interface shortcomings, it's not so useful when you have thousands of users. 

The second line of support is quite inexperienced in User Behavior Analytics, and they rarely are able to help. We had several serious issues with this product, which made it impossible to use for a customer. We had to spend a lot of time in finding the right person to help us in resolving the issues.

The initial setup is really straightforward. IBM QRadar User Behavior Analytics is very easy to deploy. Usually, if someone has already installed QRadar SIEM, then deploying User Behavior Analytics takes two to three hours.

It's free of charge.

I like IBM QRadar User Behavior Analytics. I would rate it an eight of ten. It still needs a lot of improvement, but its main advantage is that it's fully integrated with a SIEM system, and it's free of charge.

Our primary use case with IBM QRadar User Behavior Analytics is seeing if there are log-ins from the same ID's but from different locations, this is one use case. Or if MAC addresses keep changing, this is another use case. Lastly, if the risk level is high, like with different IP's. These are the three use cases we have.

I really like the feature we have with the logs, that if there are any credit card numbers  being used, like a PII, you can just use rejects and you can mask it. This is a really good feature in QRadar.

In terms of what could be improved, it would be easier if you didn't have to long escape for a bar sync. If you have to, the logs are not automatically barred, so you have to guide the whole atmosphere.

Additionally, there should be integration with IBM Guardian. 

Lastly, there should be an extension where we can get the reports. This could be an extension to the dashboard with the Guardian or another product with limited technology, for example IPS. Now, we only have IBM. Basically, it needs more and more integration models.

I have been using IBM QRadar User Behavior Analytics for a month or two.

In terms of stability, in my current company, QRadar is working fine. But in my previous organization that was using QRadar, we experienced some QRadar failures. There were two or three times the data was wiped out instead of transferring to EGA and we had to restart QRadar from scratch and all the data was lost. It happened a lot. Maybe it was due to lack of management since it was a new company.

We do have experience with support. We get support from the IBM people in Karachi, Pakistan.

They're good.

The initial setup was really easy, it was really straightforward. I got it done in one day.

What advice would I give? I want the certification to be very honest. I typically like the hands-on with QRadar, they're quite different.

On a scale of one to ten, I would rate IBM QRadar User Behavior Analytics a seven.

I have used other solutions, like LogRhythm, for a few use cases like ransomware detection, etc.. and there were less false positives there. With the ransomware especially, it was very thin there. We actually have very few use cases and there were lots of false positives with QRradar. If I compare the AI function and the logarithms I think it needs some improvement. 

It is a complex product compared to LogRhythm.

We use IBM QRadar for monitoring user behavior in order to baseline the user activity. Then we print use cases around those behaviors to see if anything stands out. We can then see if something is going wrong in the enrollment from a user activity point of view.

In terms of valuable features, QRadar shows very effective correlations. If you combine all the logins plus user behavior and the current intelligence, it give a very good correlation for business. I think it reduces the false positives in user activity monitoring because we have a lot of social information to correlate with other data.

From a functionality point of view, there are issues sometimes. There is a component in QRadar where all these certifications need to be installed, like a UPN. Sometimes we experience functionality issues where the logging, indexing, and searching were not working. I have personally seen it misbehaving. Sometimes we need to restart it. In some cases when it was malfunctioning we needed to contact support to resolve the issue. I don't see any issues in the integration model with a UPN from a usability point of view, but with functionally you can experience a lot of issues.

I have been working with IBM QRadar User Behavior Analytics for two years.

I have not seen any issues with the stability of the solution either.

I have not seen any issues with the scalability of the solution

The technical support is fine now. I was not happy with the support when we started with this solution in 2017. If you look at that first year, 2017 to 2018, they had lots of support issues. We logged the cases and they would only call us back depending on their resources. There were no options to call them on a landline or a hotline number. They needed improvement there. They should have had a dedicated support response. Over the last year I have seen an improvement. I used to wait for a week to get a call back from them, but now, when you have critical tickets they will respond in two or three hours, depending on the criticality of your support case. They have improved.

The initial setup was neither straightforward nor too complex. It did take some effort to implement, but it was manageable. We did not see any issues implementing it. We actually completed it in three to six months. When we initially implemented it we used some fresh use cases and observed the performance but these were all completed in three to six months. The initial deployment took hardly one week.

Regarding the price, it is a bit high for normal customers. It is better for enterprise-class customers where they get a licensing model for MSSP for enterprises.

We are a service provider company, so our recommendations depend on the customer's preference. The best we can do is propose the solution based on support, pricing, and their requirements.

Our customers are satisfied with the product and they are not looking for anything else. I would recommend the product.

On a scale of one to ten I would rate IBM QRadar User Behavior Analytics a seven.

I'm the technical consultant here at ActivEdge Technologies. Our primary use case for this solution is for Security Intelligence and Event Monitoring (SIEM) p. We provide protection services models for an organization's networks through a sophisticated technology which permits a proactive security posture. We have a business relationship with IBM QRadar as well as being a partner. We are a partner and we also use this feature. It's an integrated solution. We design it to be compatible with our client's network devices to maintain real-time monitoring through a centralized console. Our clients rely on us to create value.

QRadar has significantly improved our security. It has reduced threats considerably. The solution provides increased visibility along with actionable intelligence. We are looking into implementing it to proactively take steps to prevent or reduce the attacks.

The most valuable features would have to be the products' ability to customize vulnerability management settings and the ability to customize integration functions.

I can't see any need for service improvements because I feel it's easy to use and very functional as it is. There could be improvements made to the UI, the user interface. Though the newer version, 7.3.2, might already have this improvement in place.

It's very stable. We never need much help with that.

The solution is very scalable; it's designed to be, it's distributed architecture. It's entirely scalable.

Currently, there are five domain users working with this solution. We don't have visibility on our end user count due to the fact that end users don't need to log on to the application.

Our maintenance needs require just one experienced QRadar analyst to moderate.

Technical support has proven to be very helpful.

The initial setup wasn't straightforward. The setup is situation specific.

The deployment for us took about 3 months.

Implementation was done in-house.

I think this product adds significant value to organizations seeking a scalable, security integration tool. It does a great job of identifying, classifying, prioritizing, remediating, and mitigating software vulnerabilities. It's a good solution

On a scale of 1 - 10, 10 being the best, I give this product a rating of 9.

Our primary use case is for the security. We use it to make sure that the data that is being transferred from one company to the other is being done securely. 

The security has improved my organization. 

The securing of data is the most important feature because nowadays as cloud has come in, it is especially challenging to secure. We are actually planning for Palo Alto to be a better option because IBM needs better security for their cloud.

If IBM provides me with a better service or better options than Palo Alto, I would remain with IBM. As for my knowledge, I recently evaluated Palo Alto that has better security features, especially for a client's email. 

Before we didn't have any security issues but recently a few of the user emails were hacked. We had to actually recreate their emails for them.

If IBM could give us a complete package of on-cloud solutions, firewall, antivirus, and also mobile security, that would make it a lot better. Nowadays people are using mobile and tablets, rather than laptops or computers.

We get updates from IBM directly but then the users have to update. There are challenges where sometimes if we update the client's system, it takes a lot of time to update.

Stability is very good. It's better than it used to be. 

Scalability is very good. 

Everyone has used this solution for security purposes. We use it daily.

The support is very good. We get support whenever we need it. Sometimes they respond immediately and sometimes it will be within 24 hours. We can ask them to please do it right away and they can get a request done within an hour or two. 

The initial setup is fine. The moment we send the packets for an update it's easy but then there are challenges for the users. We have actually changed the hardware, so it got updated. We have to check if the problems are due to the hardware or due to the software.

The initial setup normally will take a day. it depends on the number of users. We have 300 users on the system which took around ten days. 

We require five to ten staff members for deployment and maintenance. 

Before we went with IBM, we didn't look at other solutions but recently I looked into switching to Palo Alto and also evaluated Fortinet.

I would advise someone considering this solution to evaluate several solutions, compare them, and if there is an option for customization check with the solution provider, and then go for it.

I would rate it a seven out of ten. It's a good solution, we've used it for a long time, but then there are a few issues with security.