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reviewer991374 - PeerSpot reviewer
Enterprise Architect at a retailer with 10,001+ employees
Real User
Aug 9, 2020
The basic features work well, but it is expensive and the technical support is slow
Pros and Cons
  • "We only use the basic features, but the most valuable one for us is the Publish-subscribe pattern."
  • "We have a large number of use cases for this product, and it is built into the underlying infrastructure for most of our applications."
  • "Technical support is very slow and needs to be improved."
  • "My biggest complaint about this product is the price."

What is our primary use case?

We have a large number of use cases for this product. It is built into the underlying infrastructure for most of our applications.

What is most valuable?

We only use the basic features, but the most valuable one for us is the Publish-subscribe pattern.

What needs improvement?

My biggest complaint about this product is the price. The cost is a significant reason why we're looking at other products right now.

Technical support is very slow and needs to be improved. Significant improvement is needed, especially when dealing with a tier-one client.

They are just now looking at Cast for their streams product, so they are a bit behind when it comes to technology. I no longer look to IBM for new technology.

For how long have I used the solution?

We have been using the WebSphere Message Broker for more than 10 years.

Buyer's Guide
IBM WebSphere Message Broker
August 2026
Learn what your peers think about IBM WebSphere Message Broker. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,005 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have had some issues in terms of stability.

What do I think about the scalability of the solution?

I would say that a lot of our organization is running on this solution, although the scalability isn't perfect. I would rate the scalability a seven out of ten.

What about the implementation team?

Our in-house software engineers are responsible for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is very high and it's the main reason that we are searching for alternatives.

Which other solutions did I evaluate?

We are looking at replacing our IBM solution with RabbitMQ. It is currently being used in part of our business and we are thinking about expanding it to the whole enterprise.

There is also the option of Kafka, although you really have to understand your use case before engaging with it.

What other advice do I have?

My advice to anybody who is looking at WebSphere Message Broker is to fully consider their use case. In general, I suggest looking for another product because there are better options available in terms of both cost and usability.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Independent Consultant - IT Technician Level 4 / Projects Technician at a tech services company with 1,001-5,000 employees
Consultant
Sep 27, 2019
Good performance, easy to use, and has support for many backend interfaces
Pros and Cons
  • "It has many interfaces and you can connect to any backend source that has another format, and convert it to the desired format."
  • "We are using three or four services in the backend for reformatting messages, and it is straightforward to use."
  • "The user interface is designed mainly for experts, much in the way a BPM or another integration tool is."

What is our primary use case?

We use this solution to assist our customers with their core business challenges. The main purpose of this tool is to connect several applications together. My experience is based on two medium-sized projects that I have completed using this solution.

We have an on-premises deployment, as do many SMB in the Middle East.

How has it helped my organization?

This solution has improved the way our organization functions. We are using three or four services in the backend for reformatting messages, and it is straightforward to use.

What is most valuable?

This solution has many adaptors for convergence support. We need different messages formats for connection with files, databases, Excel sheets, etc.

It has many interfaces and you can connect to any backend source that has another format, and convert it to the desired format.

Performance-wise, this is a good solution.

What needs improvement?

The user interface is designed mainly for experts, much in the way a BPM or another integration tool is. The administration console is ok because it's used by the administration team or the technical team.

The external interfaces have limitations compared to vertical technologies such as JS frameworks like React or Angular that have lots of capability for UI and UX design.

This tool can be challenging when you use it for a really complex solution, or if you try to use it for a purpose other than what it is designed for. For example, using it as a BPM tool will be challenging.

For how long have I used the solution?

I have been using this solution for about two years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This solution is easy to scale. There is no limitation with respect to the number of applications that we can integrate.

Which solution did I use previously and why did I switch?

I have also used Oracle Service Bus for these types of projects, and I feel that this solution is better. It is easier to use and it has better features.

What's my experience with pricing, setup cost, and licensing?

The licensing costs for this solution are paid by the customer-side, and not by my employer.

IBM products are generally more stable and have more features, but also come at a greater cost.

What other advice do I have?

At this point, I only use twenty to thirty percent of the facilities or services that are offered by this tool. For the main purpose of the suite, I have no specific concerns about it.

This is a good product, but there are still some challenges.

If I were rating Oracle then I would give it a six out of ten.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
IBM WebSphere Message Broker
August 2026
Learn what your peers think about IBM WebSphere Message Broker. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,005 professionals have used our research since 2012.
Enterprise Architect at Enterprise architecture Tool
Real User
Top 5Leaderboard
Mar 18, 2023
Good support, stable, and scalable
Pros and Cons
  • "The transactions and message queuing are the most valuable features of the solution."
  • "The solution can add container engines such as docker."

What is our primary use case?

We integrate messaging from the core banking systems to other systems via MQ.

What is most valuable?

The transactions and message queuing are the most valuable features of the solution.

What needs improvement?

The solution can add container engines such as docker.

The solution is very expensive and has room for improvement.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

We use the solution for enterprise businesses.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

I give the initial setup an eight out of ten.

Some of the mechanisms are a bit complex. The deployment took two years.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I give the cost a one out of ten.

We pay for an annual license.

What other advice do I have?

I give the solution a ten out of ten.

I recommend the solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free IBM WebSphere Message Broker Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free IBM WebSphere Message Broker Report and get advice and tips from experienced pros sharing their opinions.