IQ Bot Reviews

Because there are certain restrictions or limitations with IQ Bot we started to explore ABBYY FlexiCapture.

In terms of extracting the information, we had a lot of issues with Textract OCR, and we discovered that it wasn't very good.

With ABBYY, we were able to achieve some solid outcomes; I won't say they were significant, but they were satisfactory.

The groups that are built based on templates and patterns, it's a tremendous undertaking, and we found it a little tough in terms of maintaining those groups and, in particular, training. In terms of document training, we found it to be a little difficult.

We are looking for better results when it comes to scalability.

Machine learning capabilities would be beneficial to have.

My biggest challenge is the monthly increase in volume. Because there are so many new organizations being formed, I find it difficult to train and maintain them. There are numerous duplicate files in the system. Cleaning those is becoming a difficult task for me. Training is becoming more difficult. 

They are not able to explain why distinct groups are formed when the patterns are the same.

We have plans to scale this across other departments. I have uploaded almost 14,000 purchase orders and I have almost 600 groups, with several duplications. Cleaning it up, and training the groups is a significant challenge. This is definitely an area that requires improvement. 

Another concern is the technical support, specifically, those responsible for the tickets, are not very helpful. I have to contact them, spend hours on the phone with them without getting my issue resolved.

I have been using IQ Bot for three years. We began with Automation Anywhere version 6, and are now moving to Automation 360.

We don't have any issues with the stability of IQ Bot.

When it comes to scalability, we want to see better results. It needs improvement.

This solution is used by one department with approximately 55 people.

Technical support has been a problem for us. We must follow up after we have submitted a ticket. They are not user-friendly, and they never respond or handle issues in a timely manner.

We are now working with ABBYY FlexiCapture, but primarily with IQ Bot.

The initial setup was satisfactory. I won't say it was very complicated, but it was satisfactory.

We are working with a team of three people who maintain this solution.

They are also responsible to maintain other task bots running in the background. 

The price could be lower.

Our contract is for a year, and our fees are paid annually.

We are evaluating solutions and comparing them with the OCR solutions.

We are looking for Accounts Payable Solutions.

We mainly wanted to look into ABBYY FlexiCapture to see what it can do, how good it is at training, and how user-friendly it is.

I would rate IQ Bot a six out of ten.

I have worked on two processes. One process was pretty simple, and another one was a complex process.

I like most of the algorithms that it has, such as classified algorithms. I also like the OCR engines that it provides. We get a lot of options to explore and deal with. IQ Bot has added a lot of value in terms of extracting the information. Some OCR engines have limitations in terms of extracting the information.

They have recently added a new feature that allows us to add Python scripting. Earlier, we had to do the post-processing work in terms of formatting and updating the proper values, but now, we have the option to write a Python script, which is really helpful for us in terms of getting the output. We can manage everything using Python.

There are certain things that OCR engines are not capable of handling currently. For example, OCR engines pick up a slash as a question mark. They also don't have the capability to handle subcolumns in a column. It would be really helpful if they can add more OCR engines with advanced capabilities to handle such scenarios. We need more cognitive abilities in the OCR engines to deal with the most complex scenarios. 

We also need more advanced capabilities so that IQ Bot can give better results in terms of PDF quality. This is because we cannot expect the same quality from all the vendors and customers, and there might be scenarios where we get some sort of scanned copies.

I have been using this solution for one year.

It depends on the quality of the PDF that you are dealing with. If you give a good quality document, then definitely, you will get a good output. Otherwise, you won't get a good output. We are dealing with a machine, so the input has to be proper.

It is definitely scalable. It is very good in terms of scalability. For example, I have my own invoice structure in a company, and I am currently using IQ Bot to extract some information for one customer. In the future, I will have more customers, and I would be able to easily scale it because it deals with the invoice format and structure and not with a specific account or customer.  

I have experience with their technical support. There was a time when we had issues with understanding a functionality, and their technical support helped us a lot.

It is pretty easy. It is not complex. We just need to add an executable file for IQ Bot, and all other things, such as users and licensing, can be managed from the console itself. It is self-explanatory. It is similar to any software installation. You don't need any specific knowledge for this.

I would definitely recommend this solution. It has advanced a lot over time. They had a lot of versions, which had a lot of improvements. As compared to other RPA tools that are dealing with PDF or scanned documents, IQ Bot is definitely the best solution.

I would rate IQ Bot an eight out of ten.

I use it for reading some data from PDFs. I am putting this data into Excel spreadsheets.

I have used IQ Bot in my own installation as well as in the cloud. I have used it as a trial and as a part of a customer IT data center. I use it on a monthly basis.

The detection or extraction of data from the images in PDFs is the feature that I use the most.

It is a good solution in terms of how easily you can administer or manage this tool. It is quite easy to use, and it is powerful in terms of what it can do.

I've used versions 11 and 2019 of this solution. The problem with version 11 is integration. When you are using a conventional bot and you try to use IQ Bot development, you don't have a specific feature for integrating these two pieces or components of Automation Anywhere. I was seeing some issues while trying to, for example, send some PDF to an IQ Bot processor and get a response for that process. So, there is a problem with integrating the conventional task automation and IQ Bot in version 11. In contrast, version 2019 already has the integration feature, and we can easily integrate two components. There are some features that must be there in version 11 but are currently missing.

There is no total control over some features in IQ Bot. Some variables cannot be parametrized when using IQ Bot directly. The AI features that IQ Bot has must be more open to being parameterized by the user. It would be good if Automation Anywhere exposed some parameters so that I can adjust them as a customer. This is an improvement that Automation Anywhere can do.

I would like to see some features related to deep learning in the next releases of IQ Bot. These will be some interesting features to see.

I have been using this solution for approximately six months. 

It is stable.

I didn't do the task of scaling, but I think it is quite good in terms of scalability. You just need to add more nodes to your cluster and configuration, which is quite easy. We have almost 20 users.

The response time can be improved. At times, I created a ticket, but I didn't get a quick response. Time is the key because we need to make some decisions based on that response. The response time is the only issue. When a support agent contacts you, the process of helping you is quite good.

The initial setup is straightforward. For a new bot, in terms of hours, the deployment isn't at all long. I could deploy my bots very quickly. I could do this task in less than an hour.

I would advise others to define the permissions partly in terms of the network. It is a key concern. I would also suggest first reading all the docs to totally understand the task. You could follow the steps to deploy it correctly. 

I would recommend this solution to others. It is quite a good tool.

I would rate IQ Bot an eight out of ten.

Our clients use it to extract details from purchase orders, like purchase order dates, purchase order numbers, and other details. It will extract it from that particular purchase order for a particular customer, and then it will feed it back to our ERP system.

I personally feel that the "See extraction" feature is valuable. After training it for a particular document, we can see the extractions there. Other than that, it has other features like Python scripting in-built, and these are the features that I feel stand out.

It would be better if they had some in-built formats for nonstandard requirements. Currently, the invoice has a thing, purchase orders has a thing, and other details of employment and onboarding are all easy. But if I have to put something out of the box, let's say if I want to read a rental agreement or if I want to read a property agreement, there isn't an option for that. 

Initially, there was one issue when we were trying to switch from a development environment to a production environment. We needed to transpose or expose a bot to the production environment. There we had some issues where the in-built input feature stopped working for extended periods. It was an API to kind of input the versions from development to the production environment. But I think it has been fixed in the upcoming one.

I think Automation Anywhere has a partnership with Google. I hope they integrate Google's OCR engine in some way with IQ Bot because the OCR engine that Google produces provides an in-built accuracy of close to 99%. That is the integration we are looking for, but we need to pay for IQ Bot. If they can integrate both and come up with better pricing, then it will be a huge boost because, in that case, the quality of an image or PDF quality is taken completely out of difficulty as Google tends to extract the data. That is something I am looking for if this happens.

I have used IQ Bot within the last 12 months.

IQ Bot is definitely a reliable solution. But it has a dependency on the quality of the files that are uploaded. Better OCR is available in the form of Microsoft and Google. But if you are looking at the entire product, I think that's a spectrum, and I think it is quite stable.

It is scalable provided it already has the OCR engines inbuilt. Other than that, we want to add Google or Azure, or Microsoft. Ideally, if Google or Azure OCR is in-built, we could just integrate it in the premium versions of Google and Azure OCR. It does allow us to integrate with others things. We are a service provider company, and our entire team is about ten people. I have been using the IQ Bot for one customer.

Technical support is definitely responsive. They have the tech support flexibility to categorize it by being the least important to completely fatal for production emergencies. From that perspective, we do get responses, and it varies from one hour to two hours.

The initial setup is pretty much straightforward. The only complexity that I had was to add some security certification. The tools were set up in a separate drive, and that is where the complexity comes in. But it is something that can be handled completely. 

It is based on the stages and on a yearly basis.

I would advise potential users to go for IQ Bot if they have a standard format for a particular PDF. Even if there are multiple types that are configurable and if the quality of the images is good, this is definitely much better than others. It does a commendable job.

On a scale from one to ten, I would give IQ Bot an eight.

We used it with a construction company that was doing manual time sheet entries that had to be given to HR by the end of the day. They would then translate the time sheet data into digital data to process payroll, attendance, and so on. So, we were tasked to get that particular time sheet and then use the IQ Bot solution to automate extraction of data and further processes.

The ability to train itself is a good, valuable feature. It is one of the most stable RPA products at present.

Installation is easy for IQ Bot, and they provide good technical support.

I'm also happy with the pricing.

IQ Bot needs to scale up further because many other industry products that are capable of capturing handwritten information are doing much better. So, it would be better if IQ Bot spent more time on handwritten data extraction.

Some of the features that are currently existing could certainly be enhanced. The ability to define the coordinates on the screen, on the documents that are being scanned, was a little less when we did the proof of concept. These kinds of features could be enhanced a little more. It looks a little rigid at this point in time, but it could be improved.

I've been using it during the last 12 months.

This is the most stable RPA product at the moment.

Automation Anywhere's technical support has been very good.

Implementation of IQ Bot was easy.

The licensing is on a yearly basis, and I am happy with the pricing. 

Compared to UiPath or Blue Prism, IQ Bot is the most stable RPA product at the moment. Automation Anywhere has come a long way.

If someone is straight away looking at IQ Bot as a potential solution, I would suggest that they do a proof of concept and see their ability to scale their particular process. Each and every process, business process, they bring will be different. So, it's good to start with the proof of concept and then scale according to the need.

On a scale from one to ten, I would rate IQ Bot at seven.

I am currently testing IQ Bot, and we are evaluating it from technical and business perspectives. We haven't yet put anything in production. We are looking into business cases, and we are also checking it out from the IT perspective in terms of how it works, what we can do with it, and so on. We are also working with the RPA part of Automation Anywhere.

We are using one version prior to the latest one. They seem to have released a newer version, and we will upgrade soon. It is deployed in our AWS environment. It is more or less on-premise, but it is still in the AWS space.

We have been using it only for two months, and so far, it is working fine. It is easy to use.

It should be easier to install and configure. We had some issues during the initial setup, and we are resolving them with the help of their support. Its initial setup is complex. 

Their web pages are not really structured. Because they have multiple products that are more or less similar, it is sometimes hard to understand which documentation you're actually reading and using. Their documentation and web pages should be structured in a better way.

In terms of new features, it is a little too early to provide inputs. I need more real business cases to see what is lacking. We haven't yet got those. We are currently testing it from a technical point of view.

I have been using this solution for the last two months.

It is working fine so far.

We haven't really scaled it up to see what will happen if we run a lot of documents. We haven't yet tested it for that.

For the RPA part, we have a lot of bots running in production, but we haven't really started using IQ Bot. Currently, two or three people from the IT side are testing this. We plan to increase its usage. I am working on the IT side, and there are a lot of business cases inside our organization that could benefit from this type of solution. We are trying to talk to different business units to see what type of business we can test out first.

Their technical support is fine so far. They have been able to answer my questions in a fairly good time.

We were not utilizing these types of tools in the past. We had more or less outsourced the complete processing and handling of documents, invoicing, and so on. 

It wasn't really straightforward. We had some issues, and I had to open some support cases with Automation Anywhere. I am using their support to solve these issues, and we still have a few issues to solve. 

Its setup is complex, and there is a lack of structured documentation. There should be an easier way to install and configure it.

I would rate IQ Bot an eight out of ten.

My team uses IQ Bot primarily for unstructured data. Some of the use cases are related to capturing imagine-related data.

Our mainframe-based and web-based projects are working well, with no issues.

In one of the applications we were working on, we found challenges. Automation Anywhere enterprise 11 has troubles interacting with a Pega product that we are using. Consequently, there were projects that we were not able to complete.

One of the challenges that we faced was that the Automation Anywhere log files were being created and not cleaned up, which would eventually kill the bot. We began a practice where we cleaned out the log files on a daily basis, which improved the bot.

Automation Anywhere does not have support for all legacy systems. In the insurance industry, they mostly work with legacy systems and will not move to future technologies very soon because of the security measures, cost constraints, and other reasons. In these cases, we do not see improvements in terms of efficiency.

For all of the projects that we have worked on so far, it is stable apart from slight challenges.

There are only a few people in the company who use IQ Bot.

Technical support is good, although there were not able to solve the problem that we had with the Pega application. Whenever there is an issue brought to them, they will call, discuss the details, and make suggestions for resolution.

We have only used Automation Anywhere product systems, as the choices are entirely client-driven.

The deployment was easy for us but the control room is taken care of by the client. We need to approach them when we need to make changes. For example, they will move the code from client to server. We don't do that, as we have very limited access to the control room.

I feel that the price of IQ Bot could be lower. The licensing fees are paid on an annual basis.

Overall, this is a good product and most of the features we require are included. Our only challenge was with the Pega application, and Automation Anywhere should interact better with it. More generally, it should interact better with hybrid applications.

I would rate this solution an eight out of ten.

Our clients use the solution to automate back-office processes such as credit requirements. They also may use it to review contracts and to process invoices.

The way that the learning combines with the OCR is the solution's most valuable aspect.

If they could improve the usability to train the models that process the farms, that would be helpful for our clients.

It would be helpful if the solution was better at reading handwriting. It needs better handwriting recognition.

I've been using the solution for one year.

The solution is very stable. It works very well. We haven't had issues with bugs or glitches. It doesn't crash. It's reliable.

We've never had issues with scalability. It's been quite good. If a company needs to expand it it should be able to do so without too many issues.

Typically we sell the solution to large and medium-sized organizations.

The technical support has been pretty good. We'd rate it nine out of ten. If they were a bit faster in their response, I'd give them perfect marks. However, that said, we're pretty satisfied with the level of service we're given.

The initial setup is straightforward. It's not complex at all,

The installation is very quick due to the fact that it is a cloud solution. It takes one day to get ready. However, to finalize everything takes on average ten days.

We're resellers. We offer this solution to many of our clients.

I would advise that new users try to get all kinds of forms from the beginning of the deployment. It will make things easier down the road.

I'd rate the solution nine out of ten. We've been pretty happy with the solution overall.