IQ Bot Reviews

This solution is primarily used for financial use cases like invoice processing and inventory reconciliation processes. Those are the classic use cases when we talk about IQ Bot. It deals with multiple types of invoices that have different structures, different data, and sometimes different images. This product has already been templatized and fits directly into any type of invoice coming in. If you have a new type of invoice then you have to train the tool to identify those new objects. We are partners with IQ Bot and also consultants. We assist our customers with implementing this tool. I'm an RPA director. 

What I've seen with our clients in the last couple of years, especially with the STP, is that the solution is quite good when you train really well. It identifies the printed version, but nowadays it also identifies handwritten documents to some extent. The STP ranges between 50% to 60% success, especially on handwritten invoices, but we have also seen an increase in accuracy - somewhere between 60% to 80% - for printed invoices. Improved accuracy has been a benefit for us. 

I think the product identifies really well and training is quite simple. Because of the templatization it directly slots in the company name, and other basics that are all pre-defined. Training time is minimal as a result. 

I think improvement could be made where handwritten documents are concerned. If you have a printed invoice, it's easily identifiable, but if someone is writing the same thing in their own handwriting, then identifying it is much more difficult and less accurate. I'd also like to see more support available for our customers. 

I've been using this solution for two years. 

It's stable but does require know-how. When you want to deploy these bots into production, the control room admin has to know what he or she is doing. The integration between IQ Bot and RPA is quite easy. This is where there can be a few challenges. If the person is not well trained, especially in the control room side, they might have some issues. But if they are well trained, it's stable. 

Scalability is quite good. I've never had an issue, it basically runs through how many bots you process so it keeps running one by one, because it has to read one at a time and it keeps running. If there's a memory issue or if the bots have not been written well, then probably the bots could fail. If you follow the Automation Anywhere best practices for development, then I don't think there are any issues. It requires a coding checklist from Automation Anywhere to make sure that it follows the standards.

Because we are a partner we don't normally get into technical support. We receive help from Automation Anywhere directly. 

The initial setup is quite easy. Most of the time, we do a small POC then pick up one or two small devices, showcase them for those training in it and then create a bot using RPA. IQ Bot is only for intelligent document processing. It's only for the extraction, but the next step is to process that information which has been extracted by this IQ Bot. We use RPA to create the bots, extract the data and run through invoice processing, opening any SAP or Oracle application. It extracts the data from invoices, puts it into a CSE, Excel file, reads through the Excel file, then opens an application, and runs it through.

If you're buying this IDP tool, then you need to make sure you're going to get a substantial ROI. More importantly, the organization needs to have a vision as well as the ability to identify the right use cases for using IQ Bot. I've seen a few cases where organizations did not understand how this tool can be used and therefore did not achieve an ROI. 

From what I have seen in the industry, most organizations need intelligent document processing, because if you are using RPA, you have a financial department where you're doing invoicing or procurement, you're running purchase orders, or you have inventory, which requires inventory reconciliation. Every organization deals with documents, and the digitization of documents will increase the scale and scope of your process automation somewhere between 20% to 40%. You can also easily increase your ROI. This is the main task which requires a large manual effort with a lot of human error. You can reduce all those errors and your expenses. This tool automates it all and things are processed more accurately and quickly. On top of that, it works 24/7. 

You do have to know how to use this tool, how to train the templates, to create that efficiency. It's part of the challenge. The main point is when you do a POC, you need to measure the cost of the software licenses, implementation, training, deployment versus your ROI. You have to make sure that if you're buying this IDP tool, then you are trying to get at least a substantial ROI. More importantly, the organization needs to have a vision as well as identifying the right use cases for IQ Bot. I have seen a few cases where organizations did not understand how this tool can be used and they didn't achieve the ROI.

I would rate this solution an eight out of 10. 

IQ Bot is typically an artificial intelligence (AI) tool that looks at unstructured data to make some sense of it. Basically, you use it in accounting, accounts payable, and accounts receivable where you want to read unstructured data and turn it into something with which you can do something.

We are using its latest version.

The single platform capabilities are most valuable. I don't need to go to another third-party such as Blue Prism or UiPath. They have all these other bolt-on solutions. It is a part of the Automation Anywhere platform. It is all integrated.

There should be built-in or native intelligent processing capabilities.

I have been working with this solution for about two years.

It is extremely stable. It is used by Fortune 100 companies, and we're very happy with the results.

It was straightforward. We have services that we leveraged, and it was pretty easy. Its implementation took two weeks.

We have integrators who help us implement it.

It does everything that we need it to do. It is a great product. It is very underrated. More companies should leverage this platform.

I would rate it a 10 out of 10.

We used it with a construction company that was doing manual time sheet entries that had to be given to HR by the end of the day. They would then translate the time sheet data into digital data to process payroll, attendance, and so on. So, we were tasked to get that particular time sheet and then use the IQ Bot solution to automate extraction of data and further processes.

The ability to train itself is a good, valuable feature. It is one of the most stable RPA products at present.

Installation is easy for IQ Bot, and they provide good technical support.

I'm also happy with the pricing.

IQ Bot needs to scale up further because many other industry products that are capable of capturing handwritten information are doing much better. So, it would be better if IQ Bot spent more time on handwritten data extraction.

Some of the features that are currently existing could certainly be enhanced. The ability to define the coordinates on the screen, on the documents that are being scanned, was a little less when we did the proof of concept. These kinds of features could be enhanced a little more. It looks a little rigid at this point in time, but it could be improved.

I've been using it during the last 12 months.

This is the most stable RPA product at the moment.

Automation Anywhere's technical support has been very good.

Implementation of IQ Bot was easy.

The licensing is on a yearly basis, and I am happy with the pricing. 

Compared to UiPath or Blue Prism, IQ Bot is the most stable RPA product at the moment. Automation Anywhere has come a long way.

If someone is straight away looking at IQ Bot as a potential solution, I would suggest that they do a proof of concept and see their ability to scale their particular process. Each and every process, business process, they bring will be different. So, it's good to start with the proof of concept and then scale according to the need.

On a scale from one to ten, I would rate IQ Bot at seven.

Our clients use the solution to automate back-office processes such as credit requirements. They also may use it to review contracts and to process invoices.

The way that the learning combines with the OCR is the solution's most valuable aspect.

If they could improve the usability to train the models that process the farms, that would be helpful for our clients.

It would be helpful if the solution was better at reading handwriting. It needs better handwriting recognition.

I've been using the solution for one year.

The solution is very stable. It works very well. We haven't had issues with bugs or glitches. It doesn't crash. It's reliable.

We've never had issues with scalability. It's been quite good. If a company needs to expand it it should be able to do so without too many issues.

Typically we sell the solution to large and medium-sized organizations.

The technical support has been pretty good. We'd rate it nine out of ten. If they were a bit faster in their response, I'd give them perfect marks. However, that said, we're pretty satisfied with the level of service we're given.

The initial setup is straightforward. It's not complex at all,

The installation is very quick due to the fact that it is a cloud solution. It takes one day to get ready. However, to finalize everything takes on average ten days.

We're resellers. We offer this solution to many of our clients.

I would advise that new users try to get all kinds of forms from the beginning of the deployment. It will make things easier down the road.

I'd rate the solution nine out of ten. We've been pretty happy with the solution overall.

My team uses IQ Bot primarily for unstructured data. Some of the use cases are related to capturing imagine-related data.

Our mainframe-based and web-based projects are working well, with no issues.

In one of the applications we were working on, we found challenges. Automation Anywhere enterprise 11 has troubles interacting with a Pega product that we are using. Consequently, there were projects that we were not able to complete.

One of the challenges that we faced was that the Automation Anywhere log files were being created and not cleaned up, which would eventually kill the bot. We began a practice where we cleaned out the log files on a daily basis, which improved the bot.

Automation Anywhere does not have support for all legacy systems. In the insurance industry, they mostly work with legacy systems and will not move to future technologies very soon because of the security measures, cost constraints, and other reasons. In these cases, we do not see improvements in terms of efficiency.

For all of the projects that we have worked on so far, it is stable apart from slight challenges.

There are only a few people in the company who use IQ Bot.

Technical support is good, although there were not able to solve the problem that we had with the Pega application. Whenever there is an issue brought to them, they will call, discuss the details, and make suggestions for resolution.

We have only used Automation Anywhere product systems, as the choices are entirely client-driven.

The deployment was easy for us but the control room is taken care of by the client. We need to approach them when we need to make changes. For example, they will move the code from client to server. We don't do that, as we have very limited access to the control room.

I feel that the price of IQ Bot could be lower. The licensing fees are paid on an annual basis.

Overall, this is a good product and most of the features we require are included. Our only challenge was with the Pega application, and Automation Anywhere should interact better with it. More generally, it should interact better with hybrid applications.

I would rate this solution an eight out of ten.

We are using IQ Bot for sales order automation.

The most valuable feature is the intelligence it has with the ability to read the customer sales order and convert it into our own, despite minor changes in format. It is able to intelligently decipher those changes and I think that it's quite useful.

I would like the intelligence to improve so that IQ Bot can handle vastly different formats of documents that we get from the customer, in terms of reading different fields. Having it even more intelligent would be very useful.

Better customization in terms of mapping would be an improvement.

We have been using IQ Bot for a couple of months.

We have only been using IQ Bot for a couple of months but so far, we have not had any problems in terms of stability. In time, we will see if it continues to be as stable as it is right now.

We are using this solution on a daily basis.

Scalability has not been a challenge for us. We have four users at this time.

I would rate technical support as good. When we were stuck we got support.

We did not previously use another RPA solution.

I would say that the initial setup is very complex and not easy.

The deployment took approximately three to four months.

We had an integrator from Automation Anywhere to assist us with the deployment. Our experience was fantastic and we are very happy with them

Pricing is highly confidential because it is something that can be negotiated. The licensing costs are on a yearly basis.

We evaluated UiPath but we chose Automation Anywhere and IQ Bot because of the advanced intelligence capability that was promised. This tipped the decision in their favor.

My advice for anybody who is implementing this solution is to be very sure about how the data is going to be mapped from one business process to the other and how the whole process will work. The mapping is very, very important in order for IQ Bot to work perfectly.

I would rate this solution an eight out of ten.

Because there are certain restrictions or limitations with IQ Bot we started to explore ABBYY FlexiCapture.

In terms of extracting the information, we had a lot of issues with Textract OCR, and we discovered that it wasn't very good.

With ABBYY, we were able to achieve some solid outcomes; I won't say they were significant, but they were satisfactory.

The groups that are built based on templates and patterns, it's a tremendous undertaking, and we found it a little tough in terms of maintaining those groups and, in particular, training. In terms of document training, we found it to be a little difficult.

We are looking for better results when it comes to scalability.

Machine learning capabilities would be beneficial to have.

My biggest challenge is the monthly increase in volume. Because there are so many new organizations being formed, I find it difficult to train and maintain them. There are numerous duplicate files in the system. Cleaning those is becoming a difficult task for me. Training is becoming more difficult. 

They are not able to explain why distinct groups are formed when the patterns are the same.

We have plans to scale this across other departments. I have uploaded almost 14,000 purchase orders and I have almost 600 groups, with several duplications. Cleaning it up, and training the groups is a significant challenge. This is definitely an area that requires improvement. 

Another concern is the technical support, specifically, those responsible for the tickets, are not very helpful. I have to contact them, spend hours on the phone with them without getting my issue resolved.

I have been using IQ Bot for three years. We began with Automation Anywhere version 6, and are now moving to Automation 360.

We don't have any issues with the stability of IQ Bot.

When it comes to scalability, we want to see better results. It needs improvement.

This solution is used by one department with approximately 55 people.

Technical support has been a problem for us. We must follow up after we have submitted a ticket. They are not user-friendly, and they never respond or handle issues in a timely manner.

We are now working with ABBYY FlexiCapture, but primarily with IQ Bot.

The initial setup was satisfactory. I won't say it was very complicated, but it was satisfactory.

We are working with a team of three people who maintain this solution.

They are also responsible to maintain other task bots running in the background. 

The price could be lower.

Our contract is for a year, and our fees are paid annually.

We are evaluating solutions and comparing them with the OCR solutions.

We are looking for Accounts Payable Solutions.

We mainly wanted to look into ABBYY FlexiCapture to see what it can do, how good it is at training, and how user-friendly it is.

I would rate IQ Bot a six out of ten.

Our clients use it to extract details from purchase orders, like purchase order dates, purchase order numbers, and other details. It will extract it from that particular purchase order for a particular customer, and then it will feed it back to our ERP system.

I personally feel that the "See extraction" feature is valuable. After training it for a particular document, we can see the extractions there. Other than that, it has other features like Python scripting in-built, and these are the features that I feel stand out.

It would be better if they had some in-built formats for nonstandard requirements. Currently, the invoice has a thing, purchase orders has a thing, and other details of employment and onboarding are all easy. But if I have to put something out of the box, let's say if I want to read a rental agreement or if I want to read a property agreement, there isn't an option for that. 

Initially, there was one issue when we were trying to switch from a development environment to a production environment. We needed to transpose or expose a bot to the production environment. There we had some issues where the in-built input feature stopped working for extended periods. It was an API to kind of input the versions from development to the production environment. But I think it has been fixed in the upcoming one.

I think Automation Anywhere has a partnership with Google. I hope they integrate Google's OCR engine in some way with IQ Bot because the OCR engine that Google produces provides an in-built accuracy of close to 99%. That is the integration we are looking for, but we need to pay for IQ Bot. If they can integrate both and come up with better pricing, then it will be a huge boost because, in that case, the quality of an image or PDF quality is taken completely out of difficulty as Google tends to extract the data. That is something I am looking for if this happens.

I have used IQ Bot within the last 12 months.

IQ Bot is definitely a reliable solution. But it has a dependency on the quality of the files that are uploaded. Better OCR is available in the form of Microsoft and Google. But if you are looking at the entire product, I think that's a spectrum, and I think it is quite stable.

It is scalable provided it already has the OCR engines inbuilt. Other than that, we want to add Google or Azure, or Microsoft. Ideally, if Google or Azure OCR is in-built, we could just integrate it in the premium versions of Google and Azure OCR. It does allow us to integrate with others things. We are a service provider company, and our entire team is about ten people. I have been using the IQ Bot for one customer.

Technical support is definitely responsive. They have the tech support flexibility to categorize it by being the least important to completely fatal for production emergencies. From that perspective, we do get responses, and it varies from one hour to two hours.

The initial setup is pretty much straightforward. The only complexity that I had was to add some security certification. The tools were set up in a separate drive, and that is where the complexity comes in. But it is something that can be handled completely. 

It is based on the stages and on a yearly basis.

I would advise potential users to go for IQ Bot if they have a standard format for a particular PDF. Even if there are multiple types that are configurable and if the quality of the images is good, this is definitely much better than others. It does a commendable job.

On a scale from one to ten, I would give IQ Bot an eight.