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PeerSpot user
Software Engineer at a computer software company with 51-200 employees
Real User
Has the capability to identify changes and remap its settings accordingly
Pros and Cons
  • "IQ Bot has the capability to identify changes and remap its settings accordingly. It also has the ability to learn."
  • "API configurations through control room could be improved a bit."

What is our primary use case?

IQ Bot has the capability to identify changes, for example, in an invoice set up in a particular format, and remap its settings to reflect the changes. Also, it has the ability to learn by itself.

What is most valuable?

I like that it has all the AI capabilities. For example, if we have an invoice in a particular format, but then on the next day the format, for instance, the location of the invoice number, has changed, IQ Bot has the capability to identify those changes and remap its settings accordingly. It also has the ability to learn.

What needs improvement?

API configurations through control room could be improved a bit. 

If Automation Anywhere can be provided at a lower cost, it would be more beneficial.

Technical support could be improved.

Also, IQ Bot could increase the handwritten document reading ability.

For how long have I used the solution?

I've been using IQ Bot for more than two years.

Buyer's Guide
IQ Bot
November 2024
Learn what your peers think about IQ Bot. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

IQ Bot is a stable solution.

How are customer service and support?

Technical support was very convenient previously, about one and half years ago, but now, it is not as good. Even the support persons that we contact can't give us a solution.

How was the initial setup?

The initial setup is a bit complex; it's not like setting up client.

What's my experience with pricing, setup cost, and licensing?

The cost can be high.

What other advice do I have?

I rate IQ Bot at eight on a scale from one to ten.  I reduced it by two points because of the cost and because the handwritten reading feature could be improved.

I would recommend IQ Bot as long as the client is able to afford the cost. The advice I would give would be that there are some databases in which this feature could be utilized very efficiently using conditional queries and regex. So, it would just be a matter of the client exploring the tool and working with the tool thoroughly.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Elbio Lopez - PeerSpot reviewer
Blueprism Architect at a tech services company with 51-200 employees
Real User
Automated trading bot that is easy to use, integrates with google and is affordable to use
Pros and Cons
  • "The most valuable feature is the ease of use and the new feature that makes it possible to integrate the platform with Google."
  • "This solution could be improved by making it possible to add handwriting and signatures."

What is our primary use case?

We use IQ Bot to read complex PDF documents and invoices. 

What is most valuable?

The most valuable feature is the ease of use and the new feature that makes it possible to integrate the platform with Google. We also like having the ability to use Python for validation.

What needs improvement?

This solution could be improved by making it possible to add handwriting and signatures. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

Yes, this is a very scalable solution. 

How was the initial setup?

The initial setup for IQ Bot is very easy. The deployment and maintenance of the solution is simple and only requires one person. 

What was our ROI?

Gustavo:

We don't measure that.

What's my experience with pricing, setup cost, and licensing?

If you make use of only a few bots, this solution is very cheap.

What other advice do I have?

I would advise others to test as many examples or cases as possible that are applicable to their business. They should pay attention to the quality of the images they use in order to get accurate grading from the IVP or from IQ Bot.

I would rate this solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
IQ Bot
November 2024
Learn what your peers think about IQ Bot. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1309743 - PeerSpot reviewer
Senior TAP Manager MXD at a outsourcing company with 10,001+ employees
Real User
Easy to use, stable, and helps to rapidly develop automation to help reduce manual tasks
Pros and Cons
  • "The most valuable features are rapid development, stability, and ease of use."
  • "The quality of the service needs to be improved."

What is our primary use case?

We have a group of customers that provide services for contact centers, and those customers have their own systems. Frequently, we can find opportunities for automation so we execute the analysis to search for what kinds of solutions we can deploy. After the development, we charge 

We use it with Automation Anywhere version 11.

How has it helped my organization?

By using this solution, we have been able to reduce the manual tasks that are performed by our telephone operators.

What is most valuable?

The most valuable features are rapid development, stability, and ease of use.

This is a very useful product and the intelligence is powerful.

What needs improvement?

The quality of the service needs to be improved.

Having a complete cloud version, as a SaaS, would be quite nice.

What do I think about the scalability of the solution?

This product is absolutely scalable. We probably have 100 users.

According to the demand, we expect that our usage will grow, although it is difficult to say by how much at this point.

How are customer service and technical support?

We have been in touch with technical support through online means, and we also have a partner that assists us with technical issues.

Which solution did I use previously and why did I switch?

I used to work with Automate from HelpSystems, as well as Softomotive.

How was the initial setup?

The initial setup is relatively easy. The deployment took about one month.

The functionality is centralized around a control room, in on-premises infrastructure. 

What about the implementation team?

We have an internal group of developers who deployed it.

What's my experience with pricing, setup cost, and licensing?

There are more affordable solutions than this. For example, with UiPath, you can download the software, install it, and start working with it. You don't have to pay for anything until you want to connect to the centralized servers. It is very nice.

Which other solutions did I evaluate?

We may look at other options in the future, such as UiPath and Blue Prism.

What other advice do I have?

My advice for anybody who is implementing this product is that it's quite important to well-define what the problem is, in order to have an efficient development cycle.

The biggest lesson that I have learned from using IQ Bot is that it's important to carefully consider the scope of the project in order to avoid any pitfalls. You don't want to try automating things that are not viable, or not suitable for automation.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Software Engineer at Systems Limited
Real User
Self-learning capability facilitates working with undefined templates, but a community version should be available
Pros and Cons
  • "The most valuable feature is the cognitive, self-learning component that understands the undefined templates."
  • "It would be helpful if the IQ Bot OCR could be integrated with third-party solutions like FlexiCapture."

What is our primary use case?

I am a developer and I have used IQ Bot for one project. It is used for automation.

What is most valuable?

The most valuable feature is the cognitive, self-learning component that understands the undefined templates. 

What needs improvement?

A community version of IQ Bot should be released so that more developers can gain experience with using it.

It would be helpful if the IQ Bot OCR could be integrated with third-party solutions like FlexiCapture.

For how long have I used the solution?

I have been working with IQ Bot for between two and three months.

What do I think about the stability of the solution?

Talking about stability, I would rate it a seven out of ten.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and technical support?

I have not yet been in contact with technical support.

Which solution did I use previously and why did I switch?

I have about one year of experience with UI Path but I have not worked on any products that are comparable to IQ Bot.

What other advice do I have?

At this point, IQ Bot has only been running for a couple of months. In time, I will have a better understanding of the product, including its advantages and disadvantages.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2305032 - PeerSpot reviewer
RPA Consultant at a tech services company with 201-500 employees
Real User
Top 5
A good extraction tool that users can customize on their own, but its predictive model should be improved in terms of accuracy
Pros and Cons
  • "The most valuable feature of IQ Bot is that any user can customize it on their own, and they don't need to get in touch with Automation Anywhere."
  • "The solution's predictive model can be improved in terms of accuracy."

What is most valuable?

IQ Bot is a good extraction tool. The most valuable feature of IQ Bot is that any user can customize it on their own, and they don't need to get in touch with Automation Anywhere.

What needs improvement?

The solution's predictive model can be improved in terms of accuracy. It takes a lot of training to get it right. It is hard to customize IQ Bot because each client has different types of documents and requirements. It takes time to get accuracy, particularly when working in a country like India, where many documents are scanned.

For how long have I used the solution?

I have been using IQ Bot for ten years.

How are customer service and support?

IQ Bot's technical support team takes a couple of weeks to respond.

How would you rate customer service and support?

Positive

Which other solutions did I evaluate?

I usually recommend Aiwozo DocuBot instead of IQ Bot.

The pre-configured AI models are better. It takes as little as five minutes for companies to set up Aiwozo DocuBot and start working. Since Intel provides the servers, the response rate is pretty fast. The overall structure of Aiwozo DocuBot is such that you can have an entire workflow management inside it.

Various consultants can assign hundreds of team members different invoices to process. The manager will be able to approve data and review those details in a single platform so that it can be scaled very quickly.

What other advice do I have?

IQ Bot is suited for both bigger and smaller companies because it is flexible on the pricing front. People from some smaller companies are also able to start with document extraction. Since the pre-trained models don't take much time for configuration and training, it reduces the cost.

Overall, I rate IQ Bot a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1390167 - PeerSpot reviewer
Software Architect at a tech services company with 5,001-10,000 employees
Real User
Powerful, easy to use, and useful for extracting data from the images in PDFs
Pros and Cons
  • "The detection or extraction of data from the images in PDFs is the feature that I use the most. It is a good solution in terms of how easily you can administer or manage this tool. It is quite easy to use, and it is powerful in terms of what it can do."
  • "I've used versions 11 and 2019 of this solution. The problem with version 11 is integration. When you are using a conventional bot and you try to use IQ Bot development, you don't have a specific feature for integrating these two pieces or components of Automation Anywhere. I was seeing some issues while trying to, for example, send some PDF to an IQ Bot processor and get a response for that process. So, there is a problem with integrating the conventional task automation and IQ Bot in version 11. In contrast, version 2019 already has the integration feature, and we can easily integrate two components. There are some features that must be there in version 11 but are currently missing. There is no total control over some features in IQ Bot. Some variables cannot be parametrized when using IQ Bot directly. The AI features that IQ Bot has must be more open to being parameterized by the user. It would be good if Automation Anywhere exposed some parameters so that I can adjust them as a customer. This is an improvement that Automation Anywhere can do. I would like to see some features related to deep learning in the next releases of IQ Bot. These will be some interesting features to see."

What is our primary use case?

I use it for reading some data from PDFs. I am putting this data into Excel spreadsheets.

I have used IQ Bot in my own installation as well as in the cloud. I have used it as a trial and as a part of a customer IT data center. I use it on a monthly basis.

What is most valuable?

The detection or extraction of data from the images in PDFs is the feature that I use the most.

It is a good solution in terms of how easily you can administer or manage this tool. It is quite easy to use, and it is powerful in terms of what it can do.

What needs improvement?

I've used versions 11 and 2019 of this solution. The problem with version 11 is integration. When you are using a conventional bot and you try to use IQ Bot development, you don't have a specific feature for integrating these two pieces or components of Automation Anywhere. I was seeing some issues while trying to, for example, send some PDF to an IQ Bot processor and get a response for that process. So, there is a problem with integrating the conventional task automation and IQ Bot in version 11. In contrast, version 2019 already has the integration feature, and we can easily integrate two components. There are some features that must be there in version 11 but are currently missing.

There is no total control over some features in IQ Bot. Some variables cannot be parametrized when using IQ Bot directly. The AI features that IQ Bot has must be more open to being parameterized by the user. It would be good if Automation Anywhere exposed some parameters so that I can adjust them as a customer. This is an improvement that Automation Anywhere can do.

I would like to see some features related to deep learning in the next releases of IQ Bot. These will be some interesting features to see.

For how long have I used the solution?

I have been using this solution for approximately six months. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I didn't do the task of scaling, but I think it is quite good in terms of scalability. You just need to add more nodes to your cluster and configuration, which is quite easy. We have almost 20 users.

How are customer service and technical support?

The response time can be improved. At times, I created a ticket, but I didn't get a quick response. Time is the key because we need to make some decisions based on that response. The response time is the only issue. When a support agent contacts you, the process of helping you is quite good.

How was the initial setup?

The initial setup is straightforward. For a new bot, in terms of hours, the deployment isn't at all long. I could deploy my bots very quickly. I could do this task in less than an hour.

What other advice do I have?

I would advise others to define the permissions partly in terms of the network. It is a key concern. I would also suggest first reading all the docs to totally understand the task. You could follow the steps to deploy it correctly. 

I would recommend this solution to others. It is quite a good tool.

I would rate IQ Bot an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Gangadhar Wali - PeerSpot reviewer
Founder and COO at InVibes
Real User
Great for data migration but major problems with technical support
Pros and Cons
  • "IQ Bot's most valuable feature is data migration, including Word format and legacy document templates."
  • "We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them."

What is our primary use case?

I mainly use IQ Bot to extract data from invoices.

What is most valuable?

IQ Bot's most valuable feature is data migration, including Word format and legacy document templates.

What needs improvement?

We're not so happy with the cloud version, which is more complex than the on-prem, so it's more difficult to utilize. IQ Bot's consistency with parameters and its OCR engine could also be improved.

For how long have I used the solution?

I've been using IQ Bot for over two years.

What do I think about the stability of the solution?

IQ Bot is stable.

What do I think about the scalability of the solution?

There is an option to scale, but we haven't made much use of it yet.

How are customer service and support?

We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I've also used UiPath, which I prefer because their technical support is fast and responsive.

How was the initial setup?

The initial setup was straightforward and took no more than two days. I would rate the setup process four or five out of five.

What other advice do I have?

I would give IQ Bot a rating of four out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1350792 - PeerSpot reviewer
RPA Developer at a performing arts with 10,001+ employees
Real User
Easy to use extraction tool but scrips can only be written in Python
Pros and Cons
  • "It's quite easy to use, you just have to map the filter to keep it going."
  • "The log scripts can only be written in Python, there is no compatible language."

What is our primary use case?

We use it as an extraction tool.

What is most valuable?

It's quite easy to use, you just have to map the filter to keep it going.

What needs improvement?

The log scripts can only be written in Python, there is no compatible language.

The cloud version is not good and the fees are expensive.

The Auto Logic creation is available as a plug-and-play model, and this should be available in IQ Bot.

For how long have I used the solution?

I have been working with IQ Bot for eight months.

What do I think about the stability of the solution?

Other than being on a cloud network, it's fine, it's stable.

What do I think about the scalability of the solution?

It's scalable, we use it for most of our use case. We have no issues with it.

We have less than five users in our company.

Based on the use cases, we may have plans to increase our usage.

How are customer service and technical support?

They provide technical support.

How was the initial setup?

The initial setup is straightforward.

It took less than a week to deploy.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

What other advice do I have?

IQ Bot is a part of Automation Anywhere.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user