I was using this solution when I was providing a service to a customer. I used the solution for invoice processing.
Director Field at a computer software company with 5,001-10,000 employees
Useful AI functionality, beneficial data extractions, but support could improve
Pros and Cons
- "The valuable feature of IQ Bot is the AI functionality."
- "The solution did not allow the use of other OCR and their own was not accurate and could improve."
What is our primary use case?
How has it helped my organization?
The solution is able to extract information from invoices which were helpful for my company.
What is most valuable?
The valuable feature of IQ Bot is the AI functionality.
What needs improvement?
The solution did not allow the use of other OCR and their own was not accurate and could improve.
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IQ Bot
March 2025

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For how long have I used the solution?
I have used IQ Bot within the last 12 months.
What do I think about the scalability of the solution?
The solution is used daily.
I rate the scalability of IQ Bot a seven out of ten.
How are customer service and support?
The support could improve.
I rate the support of IQ Bot a five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment took three to four months.
I rate the initial setup of IQ Bot a seven out of ten.
Which other solutions did I evaluate?
There are other solutions on the market that are better.
What other advice do I have?
I advise others to ensure their documents are properly extracted as part of the OCR.
I rate IQ Bot a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Technical Architect at a computer software company with 10,001+ employees
Efficient at categorizing the different data types and formats
Pros and Cons
- "The efficiency with which it was able to categorize the different data types and the format."
- "It's not intuitive from a user standpoint."
What is our primary use case?
We used IQ BOT for document processing. It was semi unstructured data from the farms and some of the reports that were coming in. We were scanning them and then reading out the details and format and incorporating that in another application.
What is most valuable?
A very important feature is the efficiency with which it was able to categorize the different data types and the format. Also, the OCR was good. The efficiency of the optical connector reader or OCR was good enough for our usage.
What needs improvement?
It's not necessarily the IQ bot but the Automation Anywhere as a whole, I find it slightly complicated to use as compared to a product like Uibot. I would say it's not intuitive from a user standpoint. This leads to a specific specialist to be part of the team to work on it. Because otherwise business processes are best understood by the business people and the IT applications are better understood by the IT people. But when it comes to these kinds of automation, it is the business people that should be able to do it on their own. For that, it has to be intuitive. So that is one key concern that I found. It's not that intuitive for a person to work on it. The learning curve is quite high. However, adding the layers of UI would not mean add in a lot of layers of abstraction because that also adds a problem. The flexibility drops. The machine learning techniques like we have for these bots are slightly limited as of now. Maybe they're already extending it or maybe in the latest version that I have not used will provide extensive machine learning algorithms that can be integrated with the bot. But that was my only space which I see that could be better. Very soon features would be more, on a large number or more machine learning algorithms and specifically there is what we are researching right now, ourselves, with is machine learning. But, there is a subset of it which is self-learning. Self-learning is going to be a key aspect because as we start automating the processes, the processes also evolve and sometimes we need to read deep parts instead of that, there should be the capability of self-learning algorithms available. However, it's easier said than done and I can understand it's very difficult. But that is the key piece which I would like to see do better right now.
For how long have I used the solution?
We have used IQ BOT for a few months.
What do I think about the stability of the solution?
In the end, I believe IQ BOT is a very stable product.
What do I think about the scalability of the solution?
I think IQ BOT is scalable. If I had to rate it, then I would put the rate of 4.5 stars out of five. So it was good enough.
How are customer service and technical support?
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I have no complaints. I have nothing negative to say about them.
Which solution did I use previously and why did I switch?
When I joined this part of the team, they were already using Automation Anywhere. In our previous teams, we were using UI BOT and in fact, in the team that I was working with a few months ago was also using UI bot.
How was the initial setup?
I was not involved in the initial setup, so I cannot tell you about that. But in my experience, it was not complicated. It was easy. I know the setup but I was not involved in this particular setup here.
What other advice do I have?
I would say that IQ BOT Automation Anywhere was one of the leaders in the industry. Still is, and I think we initially invested a lot on Automation Anywhere and that's why we continued using it. However, it doesn't mean that Automation Anywhere doesn't have the caliber yet. It has a very strong capability set. And that was perhaps the reason why we went for Automation Anywhere. I would recommend it. It has been a good pleasure using the product. I would rate it eight on. a scale of ten. The reason is the intuitiveness and the second one is the range of machine learning algorithms that, when I was using it, was not there.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
IQ Bot
March 2025

Learn what your peers think about IQ Bot. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
Assistant Manager at WNS Global Services
Good with structured documents but can't handle unstructured ones
Pros and Cons
- "IQ Bot's best features are its variety of outputs and how it handles structured documents."
- "IQ Bot doesn't accept or manage unstructured documents properly."
What is our primary use case?
I use IQ Bot to automate courses.
What is most valuable?
IQ Bot's best features are its variety of outputs and how it handles structured documents.
What needs improvement?
IQ Bot doesn't accept or manage unstructured documents properly.
For how long have I used the solution?
I've been using IQ Bot for a year and a half.
What do I think about the stability of the solution?
IQ Bot has some problems with stability.
How was the initial setup?
The initial setup was easy.
What other advice do I have?
IQ Bot is good at handling structured documents, but if you have a lot of unstructured or handwritten documents, I recommend using Hyper Center instead. I would rate IQ Bot five out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager Carrier Operations at a logistics company with 501-1,000 employees
Feature rich, easy invoice extraction, and good support, but it is lacking in pre-processing capabilities
Pros and Cons
- "The ease that it provides in extracting vendor invoices, without having to configure them, was the reason for which we had gone with a solution."
- "It was challenging to have to do the pre-processing and tax inputting on our own."
What is our primary use case?
We are currently using this solution, and are interested in providing services to our clients in the future.
We are using IQ Bot for the internal finance department. We are dealing with invoices from many different vendors.
What is most valuable?
The ease that it provides in extracting vendor invoices, without having to configure them, was the reason for which we had gone with a solution.
Feature-wise it's good.
What needs improvement?
We are working with IQ Bot, but we are not impressed with it. It works well with static documents but not otherwise.
It was challenging to have to do the pre-processing and tax inputting on our own. They didn't have a feature through IQ Bot.
The way you implement the pre-processing needs improvement. In many cases, the invoices that are received have the fax cover page, and with terms and conditions page. We have to input all of the pre-processing. It would be better to have it as a part of this solution, otherwise, every single invoice would be treated as a new document, even if it comes with terms and conditions and a cover page.
They still have a long way to go when dealing with a structured and unstructured environment.
Features are good, but when dealing with pre-existing models such as purchase orders, and invoice,s for example, the capabilities of the solution need improvement.
For how long have I used the solution?
I have been working with IQ Bot for approximately one year.
What do I think about the stability of the solution?
We have not had any issues with stability.
What do I think about the scalability of the solution?
It's a scalable solution. The biggest challenge that we faced was with the configuration.
It's for an internal finance team and we don't have more than five users at this time.
How are customer service and technical support?
We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We had help from Automation Anywhere which made the implementation easy.
What's my experience with pricing, setup cost, and licensing?
There are cheaper solutions on the market, but it involves more negotiating.
Typically, everyone starts at a higher price and negotiate to a lower price to compare with other vendors.
The pricing is complicated but I wouldn't say that they are expensive.
What other advice do I have?
If it has to do with a straightforward structured form, this solution works very well. If you are looking at an unstructured environment with a lot of variety there is some instability in terms of ease of use. It may be better with the 2019 version, but it is something that should be considered before they decide to implement this product.
I would rate IQ Bot a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Systems Engineer, Data Protection division at a computer software company with 10,001+ employees
Extremely stable, does everything we need, and is a part of the Automation Anywhere platform
Pros and Cons
- "The single platform capabilities are most valuable. I don't need to go to another third-party such as Blue Prism or UiPath. They have all these other bolt-on solutions. It is a part of the Automation Anywhere platform. It is all integrated."
- "There should be built-in or native intelligent processing capabilities."
What is our primary use case?
IQ Bot is typically an artificial intelligence (AI) tool that looks at unstructured data to make some sense of it. Basically, you use it in accounting, accounts payable, and accounts receivable where you want to read unstructured data and turn it into something with which you can do something.
We are using its latest version.
What is most valuable?
The single platform capabilities are most valuable. I don't need to go to another third-party such as Blue Prism or UiPath. They have all these other bolt-on solutions. It is a part of the Automation Anywhere platform. It is all integrated.
What needs improvement?
There should be built-in or native intelligent processing capabilities.
For how long have I used the solution?
I have been working with this solution for about two years.
What do I think about the stability of the solution?
It is extremely stable. It is used by Fortune 100 companies, and we're very happy with the results.
How was the initial setup?
It was straightforward. We have services that we leveraged, and it was pretty easy. Its implementation took two weeks.
What about the implementation team?
We have integrators who help us implement it.
What other advice do I have?
It does everything that we need it to do. It is a great product. It is very underrated. More companies should leverage this platform.
I would rate it a 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Software Engineer at Saggezza
Good cognitive ability, a nice user interface, and can be used by people with a non-technical background
Pros and Cons
- "The most valuable feature is the cognitive ability, as it will learn an interface that it is not familiar with and perform in the way that a human does."
- "The price of IQ Bot, packaged with Automation Anywhere, is too expensive for some companies and they will not use it."
What is our primary use case?
We use IQ Bot to improve the OCR capabilities in our automation.
What is most valuable?
The most valuable feature is the cognitive ability, as it will learn an interface that it is not familiar with and perform in the way that a human does.
I really like the user interface.
What needs improvement?
The price of IQ Bot, packaged with Automation Anywhere, is too expensive for some companies and they will not use it. The price should be lowered.
For how long have I used the solution?
I have been using IQ Bot for about a month, although my experience with Automation Anywhere itself is for more than three and a half years.
What do I think about the stability of the solution?
IQ Bot is a stable part of the platform.
What do I think about the scalability of the solution?
Management comes into the picture when it comes to scalability. If there are bots available then we are able to scale up and down without affecting our performance.
How are customer service and technical support?
I have been in contact with technical support and I am satisfied with it.
They have helped us with problems in the past. They respond quickly, and in all of the cases, our problems have been resolved in a maximum of 24 hours.
Which solution did I use previously and why did I switch?
I have tried other options but there were problems with the OCR that caused me to try IQ Bot. We were having trouble reading invoices from the OCR image data.
How was the initial setup?
The initial setup is pretty straightforward. Even deploying all of the bots to the sites, if the person is technical then it is pretty simple and straightforward.
What's my experience with pricing, setup cost, and licensing?
We are using the Community Edition of Automation Anywhere that includes IQ Bot.
The package that includes Automation Anywhere and IQ Bot starts at $10,000 USD.
What other advice do I have?
IQ Bot technology is good and it is a solution that I can recommend for a conventional user. When it comes to people who are from a non-programming background, I think that IQ Bot is fine. There are solutions that require people having programming skills, especially in .NET, which makes developing and managing the bots easy. This is not the case with Automation Anywhere.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Customer Success Manager at a tech services company with 51-200 employees
Stable, adequate installation, but the price could be lower, and the scalability needs improvement
Pros and Cons
- "The initial setup was satisfactory."
- "Machine learning capabilities would be beneficial to have."
What needs improvement?
Because there are certain restrictions or limitations with IQ Bot we started to explore ABBYY FlexiCapture.
In terms of extracting the information, we had a lot of issues with Textract OCR, and we discovered that it wasn't very good.
With ABBYY, we were able to achieve some solid outcomes; I won't say they were significant, but they were satisfactory.
The groups that are built based on templates and patterns, it's a tremendous undertaking, and we found it a little tough in terms of maintaining those groups and, in particular, training. In terms of document training, we found it to be a little difficult.
We are looking for better results when it comes to scalability.
Machine learning capabilities would be beneficial to have.
My biggest challenge is the monthly increase in volume. Because there are so many new organizations being formed, I find it difficult to train and maintain them. There are numerous duplicate files in the system. Cleaning those is becoming a difficult task for me. Training is becoming more difficult.
They are not able to explain why distinct groups are formed when the patterns are the same.
We have plans to scale this across other departments. I have uploaded almost 14,000 purchase orders and I have almost 600 groups, with several duplications. Cleaning it up, and training the groups is a significant challenge. This is definitely an area that requires improvement.
Another concern is the technical support, specifically, those responsible for the tickets, are not very helpful. I have to contact them, spend hours on the phone with them without getting my issue resolved.
For how long have I used the solution?
I have been using IQ Bot for three years. We began with Automation Anywhere version 6, and are now moving to Automation 360.
What do I think about the stability of the solution?
We don't have any issues with the stability of IQ Bot.
What do I think about the scalability of the solution?
When it comes to scalability, we want to see better results. It needs improvement.
This solution is used by one department with approximately 55 people.
How are customer service and support?
Technical support has been a problem for us. We must follow up after we have submitted a ticket. They are not user-friendly, and they never respond or handle issues in a timely manner.
Which solution did I use previously and why did I switch?
We are now working with ABBYY FlexiCapture, but primarily with IQ Bot.
How was the initial setup?
The initial setup was satisfactory. I won't say it was very complicated, but it was satisfactory.
We are working with a team of three people who maintain this solution.
They are also responsible to maintain other task bots running in the background.
What's my experience with pricing, setup cost, and licensing?
The price could be lower.
Our contract is for a year, and our fees are paid annually.
Which other solutions did I evaluate?
We are evaluating solutions and comparing them with the OCR solutions.
We are looking for Accounts Payable Solutions.
We mainly wanted to look into ABBYY FlexiCapture to see what it can do, how good it is at training, and how user-friendly it is.
What other advice do I have?
I would rate IQ Bot a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Software Engineer at Saggezza
The best solution for PDF or scanned documents with valuable algorithms, OCR engines, and support for Python scripting
Pros and Cons
- "I like most of the algorithms that it has, such as classified algorithms. I also like the OCR engines that it provides. We get a lot of options to explore and deal with. IQ Bot has added a lot of value in terms of extracting the information. Some OCR engines have limitations in terms of extracting the information. They have recently added a new feature that allows us to add Python scripting. Earlier, we had to do the post-processing work in terms of formatting and updating the proper values, but now, we have the option to write a Python script, which is really helpful for us in terms of getting the output. We can manage everything using Python."
- "There are certain things that OCR engines are not capable of handling currently. For example, OCR engines pick up a slash as a question mark. They also don't have the capability to handle subcolumns in a column. It would be really helpful if they can add more OCR engines with advanced capabilities to handle such scenarios. We need more cognitive abilities in the OCR engines to deal with the most complex scenarios. We also need more advanced capabilities so that IQ Bot can give better results in terms of PDF quality. This is because we cannot expect the same quality from all the vendors and customers, and there might be scenarios where we get some sort of scanned copies."
What is our primary use case?
I have worked on two processes. One process was pretty simple, and another one was a complex process.
What is most valuable?
I like most of the algorithms that it has, such as classified algorithms. I also like the OCR engines that it provides. We get a lot of options to explore and deal with. IQ Bot has added a lot of value in terms of extracting the information. Some OCR engines have limitations in terms of extracting the information.
They have recently added a new feature that allows us to add Python scripting. Earlier, we had to do the post-processing work in terms of formatting and updating the proper values, but now, we have the option to write a Python script, which is really helpful for us in terms of getting the output. We can manage everything using Python.
What needs improvement?
There are certain things that OCR engines are not capable of handling currently. For example, OCR engines pick up a slash as a question mark. They also don't have the capability to handle subcolumns in a column. It would be really helpful if they can add more OCR engines with advanced capabilities to handle such scenarios. We need more cognitive abilities in the OCR engines to deal with the most complex scenarios.
We also need more advanced capabilities so that IQ Bot can give better results in terms of PDF quality. This is because we cannot expect the same quality from all the vendors and customers, and there might be scenarios where we get some sort of scanned copies.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
It depends on the quality of the PDF that you are dealing with. If you give a good quality document, then definitely, you will get a good output. Otherwise, you won't get a good output. We are dealing with a machine, so the input has to be proper.
What do I think about the scalability of the solution?
It is definitely scalable. It is very good in terms of scalability. For example, I have my own invoice structure in a company, and I am currently using IQ Bot to extract some information for one customer. In the future, I will have more customers, and I would be able to easily scale it because it deals with the invoice format and structure and not with a specific account or customer.
How are customer service and technical support?
I have experience with their technical support. There was a time when we had issues with understanding a functionality, and their technical support helped us a lot.
How was the initial setup?
It is pretty easy. It is not complex. We just need to add an executable file for IQ Bot, and all other things, such as users and licensing, can be managed from the console itself. It is self-explanatory. It is similar to any software installation. You don't need any specific knowledge for this.
What other advice do I have?
I would definitely recommend this solution. It has advanced a lot over time. They had a lot of versions, which had a lot of improvements. As compared to other RPA tools that are dealing with PDF or scanned documents, IQ Bot is definitely the best solution.
I would rate IQ Bot an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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