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Abdul Quadir - PeerSpot reviewer
Assistant Manager at WNS Global Services
Real User
Good with structured documents but can't handle unstructured ones
Pros and Cons
  • "IQ Bot's best features are its variety of outputs and how it handles structured documents."
  • "IQ Bot doesn't accept or manage unstructured documents properly."

What is our primary use case?

I use IQ Bot to automate courses.

What is most valuable?

IQ Bot's best features are its variety of outputs and how it handles structured documents.

What needs improvement?

IQ Bot doesn't accept or manage unstructured documents properly.

For how long have I used the solution?

I've been using IQ Bot for a year and a half.

Buyer's Guide
IQ Bot
January 2025
Learn what your peers think about IQ Bot. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

IQ Bot has some problems with stability.

How was the initial setup?

The initial setup was easy.

What other advice do I have?

IQ Bot is good at handling structured documents, but if you have a lot of unstructured or handwritten documents, I recommend using Hyper Center instead. I would rate IQ Bot five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1431747 - PeerSpot reviewer
Manager Carrier Operations at a logistics company with 501-1,000 employees
Real User
Feature rich, easy invoice extraction, and good support, but it is lacking in pre-processing capabilities
Pros and Cons
  • "The ease that it provides in extracting vendor invoices, without having to configure them, was the reason for which we had gone with a solution."
  • "It was challenging to have to do the pre-processing and tax inputting on our own."

What is our primary use case?

We are currently using this solution, and are interested in providing services to our clients in the future.

We are using IQ Bot for the internal finance department. We are dealing with invoices from many different vendors.

What is most valuable?

The ease that it provides in extracting vendor invoices, without having to configure them, was the reason for which we had gone with a solution.

Feature-wise it's good.

What needs improvement?

We are working with IQ Bot, but we are not impressed with it. It works well with static documents but not otherwise.

It was challenging to have to do the pre-processing and tax inputting on our own. They didn't have a feature through IQ Bot.

The way you implement the pre-processing needs improvement. In many cases, the invoices that are received have the fax cover page, and with terms and conditions page. We have to input all of the pre-processing. It would be better to have it as a part of this solution, otherwise, every single invoice would be treated as a new document, even if it comes with terms and conditions and a cover page.

They still have a long way to go when dealing with a structured and unstructured environment.

Features are good, but when dealing with pre-existing models such as purchase orders, and invoice,s for example, the capabilities of the solution need improvement. 

For how long have I used the solution?

I have been working with IQ Bot for approximately one year.

What do I think about the stability of the solution?

We have not had any issues with stability.

What do I think about the scalability of the solution?

It's a scalable solution. The biggest challenge that we faced was with the configuration.

It's for an internal finance team and we don't have more than five users at this time. 

How are customer service and technical support?

We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We had help from Automation Anywhere which made the implementation easy.

What's my experience with pricing, setup cost, and licensing?

There are cheaper solutions on the market, but it involves more negotiating. 

Typically, everyone starts at a higher price and negotiate to a lower price to compare with other vendors.

The pricing is complicated but I wouldn't say that they are expensive.

What other advice do I have?

If it has to do with a straightforward structured form, this solution works very well. If you are looking at an unstructured environment with a lot of variety there is some instability in terms of ease of use. It may be better with the 2019 version, but it is something that should be considered before they decide to implement this product.

I would rate IQ Bot a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
IQ Bot
January 2025
Learn what your peers think about IQ Bot. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer1294962 - PeerSpot reviewer
Senior Systems Engineer, Data Protection division at a computer software company with 10,001+ employees
Real User
Extremely stable, does everything we need, and is a part of the Automation Anywhere platform
Pros and Cons
  • "The single platform capabilities are most valuable. I don't need to go to another third-party such as Blue Prism or UiPath. They have all these other bolt-on solutions. It is a part of the Automation Anywhere platform. It is all integrated."
  • "There should be built-in or native intelligent processing capabilities."

What is our primary use case?

IQ Bot is typically an artificial intelligence (AI) tool that looks at unstructured data to make some sense of it. Basically, you use it in accounting, accounts payable, and accounts receivable where you want to read unstructured data and turn it into something with which you can do something.

We are using its latest version.

What is most valuable?

The single platform capabilities are most valuable. I don't need to go to another third-party such as Blue Prism or UiPath. They have all these other bolt-on solutions. It is a part of the Automation Anywhere platform. It is all integrated.

What needs improvement?

There should be built-in or native intelligent processing capabilities.

For how long have I used the solution?

I have been working with this solution for about two years.

What do I think about the stability of the solution?

It is extremely stable. It is used by Fortune 100 companies, and we're very happy with the results.

How was the initial setup?

It was straightforward. We have services that we leveraged, and it was pretty easy. Its implementation took two weeks.

What about the implementation team?

We have integrators who help us implement it.

What other advice do I have?

It does everything that we need it to do. It is a great product. It is very underrated. More companies should leverage this platform.

I would rate it a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Software Engineer at Saggezza
Real User
Good cognitive ability, a nice user interface, and can be used by people with a non-technical background
Pros and Cons
  • "The most valuable feature is the cognitive ability, as it will learn an interface that it is not familiar with and perform in the way that a human does."
  • "The price of IQ Bot, packaged with Automation Anywhere, is too expensive for some companies and they will not use it."

What is our primary use case?

We use IQ Bot to improve the OCR capabilities in our automation.

What is most valuable?

The most valuable feature is the cognitive ability, as it will learn an interface that it is not familiar with and perform in the way that a human does.

I really like the user interface.

What needs improvement?

The price of IQ Bot, packaged with Automation Anywhere, is too expensive for some companies and they will not use it. The price should be lowered.

For how long have I used the solution?

I have been using IQ Bot for about a month, although my experience with Automation Anywhere itself is for more than three and a half years.

What do I think about the stability of the solution?

IQ Bot is a stable part of the platform.

What do I think about the scalability of the solution?

Management comes into the picture when it comes to scalability. If there are bots available then we are able to scale up and down without affecting our performance.

How are customer service and technical support?

I have been in contact with technical support and I am satisfied with it.

They have helped us with problems in the past. They respond quickly, and in all of the cases, our problems have been resolved in a maximum of 24 hours.

Which solution did I use previously and why did I switch?

I have tried other options but there were problems with the OCR that caused me to try IQ Bot. We were having trouble reading invoices from the OCR image data.

How was the initial setup?

The initial setup is pretty straightforward. Even deploying all of the bots to the sites, if the person is technical then it is pretty simple and straightforward.

What's my experience with pricing, setup cost, and licensing?

We are using the Community Edition of Automation Anywhere that includes IQ Bot.

The package that includes Automation Anywhere and IQ Bot starts at $10,000 USD.

What other advice do I have?

IQ Bot technology is good and it is a solution that I can recommend for a conventional user. When it comes to people who are from a non-programming background, I think that IQ Bot is fine. There are solutions that require people having programming skills, especially in .NET, which makes developing and managing the bots easy. This is not the case with Automation Anywhere. 

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Harish G V - PeerSpot reviewer
Senior RPA Developer at a tech vendor with 1,001-5,000 employees
Real User
Top 5
Great at identifying and classifying our invoice statements
Pros and Cons
  • "The ability to differentiate between documents is valuable."
  • "Lacks sufficient flexibility in identifying a wider variety of documents."

What is our primary use case?

We use IQ Bot to extract information from our PDFs as well as for differentiating between them. I'm an RPA developer and we are customers of IQ Bot.

How has it helped my organization?

We're dealing with millions of invoice statements and IQ Bot can be super helpful in identifying those invoices and classifying them. It saves us a lot of time and money.

What is most valuable?

The ability to differentiate between documents is a valuable feature.

What needs improvement?

Lacks sufficient flexibility in identifying a wider variety of documents such as those that have different dimensions and quality. It would be helpful if even low-quality documents could be identified. They also need to work on the deployment of backups.

For how long have I used the solution?

I've been using this solution for around eight months. 

How are customer service and support?

The automation team takes a while to work on any tickets and respond. 

How was the initial setup?

The initial setup is moderate in terms of complexity.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution but we get good results and the benefits outweigh the cost. 

What other advice do I have?

I expect we'll increase usage because it's a super useful tool for our business team and it has a lot of use cases. I rate this product eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1161612 - PeerSpot reviewer
President & CEO at a tech services company with 11-50 employees
Real User
Top 10
Identifies key information, simple model training, and useful built-in taxonomy
Pros and Cons
  • "Training the model is very simple with IQ Bot's technology. It requires providing several examples of the type of document you want to evaluate. IQ Bot already has a built-in taxonomy, which is like a dictionary of elements commonly found in certain types of documents. For example, when evaluating an invoice, you will find elements, such as "total," "item descriptions," and "shipped to." This pre-existing taxonomy greatly speeds up the training process as it provides a starting point and structure, rather than starting from scratch."
  • "The solution could improve by having more domain-specific templates, such as for documents other than invoices or contracts. For example, having templates for IDs or Passports."

What is our primary use case?

The IQ Bot use cases were mostly, in the realm of intelligent document automation, extracting data from documents.

The solution can be deployed on-premise or in the cloud.

How has it helped my organization?

One of our main uses for IQ Bot is in the processing of invoices. We have a customer that receives invoices from their suppliers and needs to validate that they are valid invoices. In order to do this, they check for the purchase order reference on the invoice. If the invoice matches a pending purchase order, the customer then checks for several other factors, such as if the cost center is valid, if the amounts match the quote, if the individual prices match what was agreed, and if the location of delivery is correct. If all of these factors match, the invoice is accepted. If not, the invoice is denied and a reason is provided. With IQ Bot, we are able to automatically read the invoice, understand all of these variables, and make decisions based on them. Without IQ Bot, we would not be able to identify the key information needed to make these decisions.

What is most valuable?

Training the model is very simple with IQ Bot's technology. It requires providing several examples of the type of document you want to evaluate. IQ Bot already has a built-in taxonomy, which is like a dictionary of elements commonly found in certain types of documents. For example, when evaluating an invoice, you will find elements, such as "total," "item descriptions," and "shipped to." This pre-existing taxonomy greatly speeds up the training process as it provides a starting point and structure, rather than starting from scratch.

What needs improvement?

The solution could improve by having more domain-specific templates, such as for documents other than invoices or contracts. For example, having templates for IDs or Passports.

For how long have I used the solution?

I have used IQ Bot within the last 12 months.

What do I think about the stability of the solution?

The solution has not failed us before.

I rate the stability of IQ Bot a ten out of ten.

What do I think about the scalability of the solution?

We have approximately 20 users using this solution. We expect our customers to use this solution more in the future. As the solution delivers value, the customer will look for more areas to automate.

The solution is robust.

I rate the scalability of IQ Bot a ten out of ten.

How are customer service and support?

I have used the support and once you have the right channels, they are very straightforward.

How was the initial setup?

The initial setup of IQ Bot is straightforward.

The number of people required for the deployment will depend on the scope of the project. For instance, the invoice project used to require six people to review the volume of invoices customers had, but now only two individuals are needed for reviewing and retraining. The remaining staff has been reallocated to other tasks within the department. However, the number of people required will depend on the scale of implementation. Typically, our team consists of three individuals, a consultant who works with the solution hands-on, an architect, and a developer.

What about the implementation team?

We implement this solution for our partners and customers.

What was our ROI?

Our customers have received a return on investment. It is the easiest return on investment to provide to a customer.

The benefit of using IQ Bot for document-based tasks is that it's easy to measure cost savings. By evaluating the number of documents processed and the time it takes, it's simple to assign a dollar value to each document. This is very attractive as it allows for the automation of tasks that were previously too complex or time-consuming. For example, in the invoice process we worked on with a customer, they needed to validate certain information in the packing list, such as the weight and units of the items being shipped. Before, they were not doing this extra validation because it was too complex and they assumed the importer would get it right. However, with IQ Bot, they were able to automate this validation and save time and money by being proactive instead of reactive. The technology makes it easy to provide a clear ROI.

What's my experience with pricing, setup cost, and licensing?

The price of IQ Bot could improve by being less expensive.

As a provider, my perspective may be biased. However, the pricing is reflective of the complexity and capabilities of the technology. The more complex the extraction needs, the more sense it makes to invest in IQ Bot. The platform, which is integrated with Automation Anywhere, offers added value that sets it apart from other solutions. For companies that need to address both simple and complex situations, the pricing may be reasonable. However, for those only looking for a narrow solution, it may seem expensive. This is usually reflected in our customer base.

What other advice do I have?

My advice to others is for them to test out the solution. Subscribe and practice using it, you'll be amazed at the things you're able to do by yourself.

IQ Bot was the first to tackle the problem of data extraction on documents, and it set the standard for others to follow. While other solutions have since emerged and improved in certain areas, IQ Bot remains the leader in the market. For us, it's a comprehensive and complete solution that has everything we need.

I rate IQ Bot a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1355742 - PeerSpot reviewer
Director of Global Automation at a tech services company with 10,001+ employees
MSP
Simple to set up with great features but needs pre-trained models
Pros and Cons
  • "It offers a pretty simple setup process."
  • "I would like love to see pre-trained models based on industries."

What is our primary use case?

We are using IQ Bot for document processing. The use cases are predominantly around NLP and document processing.

What is most valuable?

It has a lot of great features.

The solution has been quite stable. 

The capabilities meet our needs.

It offers a pretty simple setup process.

So far, the product looks like it can scale.

What needs improvement?

We've been happy with the product as a whole. There are no missing features.

From what we are operating from now, we don't see any problem areas or anything that needs improvement. 

I would like love to see pre-trained models based on industries. If I'm looking at an insurance domain, if the UiPath, IQ Bot has an algorithm that is pre-trained with the various formats that are available in the market, that would reduce a good amount of development time.

For how long have I used the solution?

We've used the solution for almost a year or maybe a bit more.

What do I think about the stability of the solution?

The solution is stable. We have not faced any performance issues as of now. That said, it's still new and we shall see down the line when we cross a critical threshold, how it is behaving.

What do I think about the scalability of the solution?

At this point in time, we are still onboarding use cases. The variety will increase, and the volume as well, likely in the near term. At that time we would come to an understanding about the processing speed and the scalability. Since it is a SaaS product, we have the confidence that it would be available on demand. 

How are customer service and support?

We have been doing everything on our own. We haven't had to reach out to technical support for assistance just yet.

How was the initial setup?

We found the initial setup to be quite simple and quite straightforward. It's a SaaS and therefore not complicated to deploy.

Right now, since it is a fresh and ongoing engagement, the same team builds, deploys, and supports. It's only when you complete the automation development that you would need a team for support. Therefore, at this point in time, there is not much support activity that I foresee. Only time will tell once we enter into everything, what will be the staffing requirement. 

Doing it as a SaaS takes a lot of headaches out. Only the operations would be required to just ensure that the bots have been running. I tend to believe it would not be much of a strain on personnel in terms of maintenance in the future.

Most of the support that we do is predominantly of the infrastructure, maintenance, networking, and all that stuff. On top of that, we will also have the patching, upgrades, and all of that. That is where we see most of the support going. However, for a bot operation, supports are not that high. It is limited. It would be around 12% of the overall team size and it would be in the build state.

What about the implementation team?

We implement the solution for clients. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact cost related to the solution. I would not have the numbers as this is directly done by the delivery team, which is on the ground. I belong to the overall automation where the costs are billed directly to the project.

Whenever it's UiPath versus Automation Anywhere, and both numbers are looking the same, it's a little higher on the Automation Anywhere compared to UiPath.

In relative terms, Automation Anywhere is a little costlier - maybe 10% more than UiPath. However, UiPath recently increased its license cost. That happened just a few weeks before. 

What other advice do I have?

We are using IQ Bots and they are gaining popularity. We have some solutions around the IQ Bots. In fact, for Automation Anywhere, mostly the clients have IQ Bots as that's around the telecom space and they've gone with the SaaS solution of Automation Anywhere.

With IQ Bot, you need to ensure that you have the right amount of database freedom. If you train with less amount of data, your accuracy goes down, and the confidence score goes down. Then, you come up with the problem of inaccurate executions. When training, it's important, to have the right amount of data and what we are extracting. I'd also advise adopting a co-bot approach for the initial attempts until you believe that it is well trained enough to make it automatic.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Impleneter
PeerSpot user
Jeongho Kim - PeerSpot reviewer
IT Consultant at a tech consulting company with 51-200 employees
Consultant
Top 10
With its enhanced UX and UI, and the web-based tools, this solution offers a seamless experience to its users
Pros and Cons
  • "IQ Bot is a useful and easy-to-use tool."
  • "IQ Bot uses an API OCR engine. At times, they can't accommodate some text in Korean. Also, Korean characters are not cognitive at times."

What is our primary use case?

I use it for invoice documentation.

What is most valuable?

IQ Bot is a useful and easy-to-use tool. It is powerful in making a running instance. Moreover, its ability to work with Automation Anywhere is also useful and makes it easy to use.

What needs improvement?

IQ Bot uses an API OCR engine. At times, they can't accommodate some text in Korean. Also, Korean characters are not cognitive at times.

For how long have I used the solution?

I am a partner with Automation Anywhere, and I use IQ Bot. I have been working with the solution for two years now.

What do I think about the stability of the solution?

It is a stable solution. For stability, I rate this solution a nine out of ten.

What do I think about the scalability of the solution?

Owing to our security issue, I must use an on-premises solution. If I need to scale, I add more machines to the on-premise solution. Also, five people use this solution at my workplace. For scalability, I rate this solution a nine out of ten.

How are customer service and support?

I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight to nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is very simple.

What's my experience with pricing, setup cost, and licensing?

Solutions from Automation Anywhere are expensive. I rate it a seven out of ten on a scale of one to ten, where one is the higher price, and ten is the lower price.

Which other solutions did I evaluate?

I compared IQ Bot with ABBYY. I feel that IQ Bot has enhanced UX, UI, and web-based tools.

What other advice do I have?

Overall, I rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user