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Vinay-M - PeerSpot reviewer
Solution Lead Engineer at a tech vendor with 10,001+ employees
Real User
Top 10
Integrates easily and offers features like multifactor authentication process adds an extra layer of security
Pros and Cons
  • "It is easy to integrate into any existing IT workflow."
  • "Jamf's support could be improved."

What is our primary use case?

Normally, I use it for login. As an example, I can log in to my Mac using Jamf Connect. Also, single sign on. 

We also integrate and complete implementation for new clients.

What is most valuable?

We have a test environment where we implement Jamf Connect for new clients as needed. I am primarily involved in the implementation side, so I don't have extensive experience with all the features.

The multifactor authentication process in Jamf Connect is a useful feature, primarily for security purposes. It adds an extra layer of security compared to just entering a password. Our company definitely values and requires multifactor authentication to protect data.

What needs improvement?

There is room for improvement in the pricing. It could be a little lower.

For how long have I used the solution?

I have been using it for four to five years now. 

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January 2025
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What do I think about the stability of the solution?

The stability is good. You just need to know some information to use it effectively. It's good for users.

We haven't received any complaints from clients regarding issues with it. So far, it has been good and stable, with no issues.

What do I think about the scalability of the solution?

Jamf Connect's expandability, or its ability to work with other tools and services, is good. I would rate it a ten out of ten. 

I would recommend it for medium-sized companies.

How are customer service and support?

It's not too bad, but there is a delay in response to queries. We don't get responses as quickly as we would like. Compared to other tools like Microsoft, Jamf's support could be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I can't compare Jamf Connect with any other product because it's specifically designed for Mac and integrates well with Jamf Pro. It's unique in that aspect.

How was the initial setup?

The initial setup is very simple. I've done it many times. All the documentation is provided by Jamf, so anyone can do it. You just need to understand the background information on how it works.

If everything is clear from the client's end, like with Windows Server and Azure AD, it takes very little time. It's quickest when we have all the necessary information upfront.

Primarily, it's a product for macOS.

What's my experience with pricing, setup cost, and licensing?

It's definitely on the higher side for clients. I would consider it a high price. If it were lower, it would be an improvement.

What other advice do I have?

It is easy to integrate into any existing IT workflow.

I would give the tool itself a ten, but because of the support issues, I would rate it a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Jeremy Alcorn - PeerSpot reviewer
Jamf Engineer at END-Labs
Real User
An easy-to-setup solution with good stability
Pros and Cons
  • "The solution is scalable."
  • "The solution's UI could be more user-friendly for the setup process."

What is our primary use case?

We use the solution for user account authentication and deployment purposes.

How has it helped my organization?

The solution provides our customers with a seamless experience logging in with their existing credentials.

What is most valuable?

The solution's most valuable features are integration with an active directory and ease of deployment.

What needs improvement?

The solution's UI could be more user-friendly for the setup process.

For how long have I used the solution?

We have been using the solution for a year.

What do I think about the stability of the solution?

I rate the solution's stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the solution's scalability a ten out of ten.

How was the initial setup?

The solution's initial setup process is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution's price is reasonable.

What other advice do I have?

I advise others to use the solution for its support features. I rate it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jamf Connect
January 2025
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Ramnivas Verma - PeerSpot reviewer
Senior Analyst at a tech vendor with 10,001+ employees
Real User
Top 10
It's easy to use and takes the hassle out of password resets
Pros and Cons
  • "The most valuable feature is ease of access. It's convenient to do things like resetting passwords. Previously, users were bound to their domain. We had to bind the user to the domain and log them in through the AD. Now, using Jamf Connect, we don't face any of these challenges. Resetting passwords is hassle-free so we can regularly rotate passwords according to best practices."
  • "We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA."

What is our primary use case?

We use Jamf Connect to provide Azure connectivity with MacOS devices. Azure Active Directory policy changes on Azure are reflected on the MacOS devices and user accounts. About 1,000 users at my organization use Jamf Conect to log in. Around 5 percent cannot use the solution because it's unavailable on their device.

What is most valuable?

The most valuable feature is ease of access. It's convenient to do things like resetting passwords. Previously, users were bound to their domain. We had to bind the user to the domain and log them in through the AD. Now, using Jamf Connect, we don't face any of these challenges. Resetting passwords is hassle-free so we can regularly rotate passwords according to best practices. 

What needs improvement?

We've had some issues when users restart their devices because the device asks for credentials afterward. Jamf Connect asks for a username, password, and MFA. 

For how long have I used the solution?

I have worked with three all three Jamf products for the past year: Jamf Pro, Jamf Connect, and Jam Protect.

What do I think about the stability of the solution?

I rate Jamf Connect eight out of 10 for stability.

What do I think about the scalability of the solution?

I rate Jamf Connect eight out of 10 for scalability.

How are customer service and support?

I rate Jamf support nine out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Jamf Connect isn't complex. 

What other advice do I have?

I rate Jamf Connect eight out of 10. I like it better than any other MDM I've used for Apple devices. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Amin Massad - PeerSpot reviewer
Senior IT System Administrator at a financial services firm with 51-200 employees
Real User
Top 5Leaderboard
Helps to sync user passwords for the admin portal
Pros and Cons
  • "I would rate the product's scalability an eight out of ten."
  • "The solution needs to improve its licensing."

What is our primary use case?

We required a solution during the pandemic to sync user local passwords with IDP passwords.  

What needs improvement?

The solution needs to improve its licensing. Instead of having separate licensing files for Jamf Pro and Jamf Connect compared to other MDMs. 

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I would rate the solution's stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate the product's scalability an eight out of ten. My company has around 2000 users for the product. 

How was the initial setup?

You can accomplish setup if you follow the tool's documentation. However, you will need to have three to four configuration profiles. 

What other advice do I have?

I would rate the product a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Reporting Data Analyst at Syd Conseil Cogito
Real User
Top 10
Allows for simple provisioning of users from one set of cloud identity credentials and ensures only managed, safe devices can access resources
Pros and Cons
  • "It's connection with Azure is the most valuable. It is easy to deploy and connect."
  • "The configuration could be faster."

What is most valuable?

It's connection with Azure is the most valuable. It is easy to deploy and connect. 

What needs improvement?

The configuration could be faster. 

For how long have I used the solution?

I have been using Jamf Connect for two years. 

What do I think about the scalability of the solution?

It is stable solution. 

Which solution did I use previously and why did I switch?

We shifted because of the availability of the solution. Also for its easy deployment. 

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing is good. 

What other advice do I have?

It is a scalable solution. Not many users are using the solution. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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