The solution's integration with other tools is slow.
Reporting Data Analyst at Syd Conseil Cogito
Has an activity community but integration with other tools is slow
Pros and Cons
- "The tool's tech support is helpful and efficient. It also has an active community."
- "The solution's integration with other tools is slow."
What needs improvement?
For how long have I used the solution?
I have been working with the product for ten years.
What do I think about the scalability of the solution?
Jamf Protect is scalable. It doesn't have issues with 10,000 to 50,000 users.
How are customer service and support?
The tool's tech support is helpful and efficient. It also has an active community.
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Jamf Protect
October 2024
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How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used JumpCloud before Jamf Protect. We chose Jamf Protect because of its features and community.
How was the initial setup?
Jamf Protect's deployment is easy. It takes ten minutes to complete.
What other advice do I have?
I rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Presales Engineer at a computer software company with 201-500 employees
Experience agile user-centric security with AI-powered endpoint protection
Pros and Cons
- "The behavioral detection is valuable."
- "The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced."
What is our primary use case?
I use Jamf Protect for myself, especially for POC demonstration purposes. It is also used as part of our consultation services, where I recommend it to customers.
How has it helped my organization?
Jamf Protect gives you Apple built-in native support for endpoint security. It supports zero-day protection in the Apple ecosystem and is agile, user-centric, and lightweight for macOS.
What is most valuable?
The behavioral detection is valuable. It also includes built-in network protection that is powered by our AI called Medium. It provides telemetry and signature-based detection, which offer comprehensive endpoint security.
What needs improvement?
The dependency on Jamf Pro or SIEM or SOAR for some automations and integrations could be reduced. In-built automation and remediation of behavior-based threats would be beneficial enhancements.
For how long have I used the solution?
I have been using it for the last four years.
How are customer service and support?
The technical support is good and proactive. That said, it can be improved. There is some scope to enhance the response and resolution time. From an Indian perspective, I would rate their support at seven point five out of ten.
Which solution did I use previously and why did I switch?
I have an understanding of CrowdStrike and certain security solutions from Forcepoint.
What other advice do I have?
I would recommend inbuilt remediation for behavior-based threats and less dependency on third-party tools.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: Oct 22, 2024
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Updated: October 2024
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