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BigFix vs Jamf Protect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.7
Cortex XDR reduces costs by preventing malware, improving compliance, enhancing performance, and replacing multiple tools, outperforming alternatives.
Sentiment score
4.1
BigFix quickly delivers ROI in security compliance, streamlines patch management, reduces errors, and cuts costs with efficiency.
Sentiment score
5.6
Jamf Protect ensures cost-effective macOS security with fast response times, reducing breach costs, enhancing control, and saving time.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Network Security Engineer at Cyberwell Solution
Analysts can quickly access the endpoint telemetry and contextual information without manually gathering data from multiple sources.
Lead Product Security Architect at a tech vendor with 1,001-5,000 employees
If you imagine you have 1,000 computers to protect, if any harm happened to these 1,000 computers, that is an ROI because it would damage our assets, affect our environment, and impact the budget as well.
Server Administrator Coordinator at Cairo American College
I have seen a return on investment because, as I mentioned before, when I receive an alert, Jamf Protect works to solve the alert.
Systems Engineer at a consultancy with 51-200 employees
 

Customer Service

Sentiment score
7.0
Cortex XDR support is praised for responsiveness but criticized for delays, language barriers, and inconsistent satisfaction across regions.
Sentiment score
7.5
BigFix support is knowledgeable but varies; improved under HCL with valued community resources and direct engineer access.
Sentiment score
8.4
Jamf Protect's customer service is responsive and knowledgeable, with some users suggesting improved online availability and faster responses.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
I rate the customer support for Jamf Protect a 10 because it is really good and very efficient.
senior system administrator at a computer software company with 11-50 employees
Support engineers have strong knowledge of both macOS and the Jamf ecosystem.
Lead Product Security Architect at a tech vendor with 1,001-5,000 employees
In emergencies, it is hard to wait for this time.
Server Administrator Coordinator at Cairo American College
 

Scalability Issues

Sentiment score
7.5
Cortex XDR offers impressive scalability for large enterprises, with easy deployment and management, supporting both medium and large environments.
Sentiment score
5.5
BigFix efficiently manages large-scale endpoints with minimal issues, praised for scalability, flexibility, and ease of setup.
Sentiment score
7.7
Jamf Protect efficiently scales from small to enterprise users, managing large deployments easily and supporting future growth needs.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Assistant Security Architect at Cloudnomics
Activating the newly purchased licenses is instantaneous, allowing installations without adjustments since it's cloud-based.
Junior Security Analyst at ITSEC Asia
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
It supports approximately two to three hundred thousand endpoints, demonstrating significant scalability capabilities.
Administrator at a tech vendor with 10,001+ employees
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
I have found it capable of handling a growing number of macOS endpoints without significant operational challenges.
Lead Product Security Architect at a tech vendor with 1,001-5,000 employees
Jamf Protect is very scalable, enabling me to manage a large number of devices seamlessly and easily.
Project Manager at Wells Fargo
Jamf Protect handles scalability exceptionally well.
Systems Engineer at a consultancy with 51-200 employees
 

Stability Issues

Sentiment score
8.0
Cortex XDR by Palo Alto Networks is praised for stability and reliability, despite occasional minor issues and complex upgrade steps.
Sentiment score
6.9
BigFix is highly reliable and stable, effectively handling tasks with minimal issues, praised for its robustness in endpoint management.
Sentiment score
9.0
Jamf Protect offers stable, reliable performance across macOS, with minimal impact and effective support resolving initial issues.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR by Palo Alto Networks can be trusted completely.
Soc Analyst at Softcell Technologies Limited
In the alpha phase, we found out that it was taking twenty to thirty percent of CPU usage, and in some of the Macs, it was taking even more than seventy percent of CPU usage.
Endpoint Engineer Manager at a tech vendor with 10,001+ employees
The endpoint agent has generally performed well without causing noticeable impact on system performance, which is important from both a security and end-user perspective.
Lead Product Security Architect at a tech vendor with 1,001-5,000 employees
Jamf Protect is very stable, and I have not seen any downtime.
Project Manager at Wells Fargo
 

Room For Improvement

Cortex XDR requires better integration, reduced false positives, improved UI, enhanced configuration, reporting, and broader network detection support.
BigFix requires improvements in speed, ease of use, automation, integration, pricing, and network efficiency for optimal user satisfaction.
Jamf Protect needs better SIEM integration, onboarding, AI, support, UI, documentation, device support, alert management, and pricing.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Founder Director at Techsa Services
There is no Windows or Android support, so expanding to Windows on that side would be beneficial.
Systems & Cloud Architect at a computer software company with 11-50 employees
If they could be flagged the moment I visit them, that would be great because I would know exactly which website was causing the warnings.
Software Engineer at a tech vendor with 501-1,000 employees
Expanding out-of-the-box support for additional SIEMs.
Project Manager at Wells Fargo
 

Setup Cost

Cortex XDR's pricing is flexible and cost-effective, considering its technology, with setup costs medium and negotiable for enterprises.
BigFix costs $30-$80 per endpoint annually, with prices varying by modules and additional database licenses.
Jamf Protect is costly but justified by features and integration, offering bundled, cost-effective options alongside Jamf Pro.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Compared to CrowdStrike, which is very costly, and SentinelOne, which is also very costly, Cortex XDR by Palo Alto Networks is a medium cost-efficient solution.
Soc Analyst at Softcell Technologies Limited
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
I rate the price for BigFix as medium, neither low nor high.
Administrator at a tech vendor with 10,001+ employees
Jamf Protect includes a number of features that other EDR solutions charge additional fees for, such as compliance and device control.
Project Manager at Wells Fargo
The setup cost is low, depending on whether you deploy it via Jamf distributor or automatically.
Systems & Cloud Architect at a computer software company with 11-50 employees
There's no increase, but I still know the price is high, and it's worth the investment.
Server Administrator Coordinator at Cairo American College
 

Valuable Features

Cortex XDR by Palo Alto Networks provides AI threat detection, seamless integration, automated responses, and scalable multi-layered protection.
BigFix offers robust patch management, compliance, and integration with scanners, excelling in scalability, customizability, and multi-platform support.
Jamf Protect enhances macOS security with deep telemetry, real-time alerts, compliance automation, and seamless integration, maintaining efficient performance.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
Patching is the most preferable feature that users choose BigFix for, making it a very important component.
Administrator at a tech vendor with 10,001+ employees
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Technical Director at SYSTEX
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
RPA Developer at Hexaware Technologies Limited
I assess Jamf Protect's endpoint telemetry data as enhancing our threat detection process a lot because without Jamf Protect, we would be unsafe at all.
Server Administrator Coordinator at Cairo American College
The behavior-based detection is particularly valuable because it focuses on suspicious activities rather than relying solely on malware signatures.
Lead Product Security Architect at a tech vendor with 1,001-5,000 employees
Using AI tools recently, Jamf Protect has positively impacted our organization because many AI tools have some security holes, so it is helping us to be safe while users are exploring AI tools.
Server Administrator Coordinator at Cairo American College
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
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Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
114
Ranking in other categories
Endpoint Detection and Response (EDR) (6th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BigFix
Ranking in Endpoint Protection Platform (EPP)
25th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
100
Ranking in other categories
Configuration Management (10th), Patch Management (8th), Unified Endpoint Management (UEM) (11th)
Jamf Protect
Ranking in Endpoint Protection Platform (EPP)
20th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
18
Ranking in other categories
AI Customer Experience Personalization (19th)
 

Mindshare comparison

As of July 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.8%, up from 3.7% compared to the previous year. The mindshare of BigFix is 1.7%, up from 1.1% compared to the previous year. The mindshare of Jamf Protect is 0.8%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.8%
Jamf Protect0.8%
BigFix1.7%
Other93.7%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
End-to-end automation has simplified patching and software deployment across thousands of servers
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. When targeting hundreds of servers from the patch policy, the actions come in chunks such as ten out of six, ten out of nine, or ten out of fifteen. This fragmented approach creates a significant challenge for the patching team to monitor the action status. I would recommend that the development team provide a single action or one to two actions instead of multiple actions requiring individual monitoring. A broad status update could be provided to the client indicating the overall progress of the patch policy implementation rather than requiring monitoring of every individual action. This would reduce the bandwidth required by the team to track multiple actions on the console.
Nick Rudman - PeerSpot reviewer
Project Manager at Wells Fargo
Security platform has reduced malware risk and has strengthened compliance for macOS endpoints
Jamf Protect provides multiple levels of telemetry collection, allowing me to select how sensitive I want to be on event triggers. Jamf Protect allows me to monitor against specific threat categories aligned to the MITRE ATT&CK framework. In addition to protection, I utilize Jamf Protect to monitor our endpoint compliance with the CIS critical security control baseline. If the environment is predominantly Apple based, Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are on par with other leading EDR tools, and it integrates well with Jamf MDM. The compliance telemetry, log forwarding, and USB device management included as part of Jamf Protect provide a good return on investment. Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware. It offers better detection of malware, reducing downtime and risk to our network by approximately 30 to 50 percent. Implementing it is straightforward, although there can be a steep learning curve in general, especially for less technical users. The competitive pricing included in the business package is great, and compliance with our security standards has been maintained.
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
9%
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
Construction Company
6%
University
12%
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise53
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise68
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise6
Large Enterprise14
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it ...
What needs improvement with BigFix?
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most ...
What is your primary use case for BigFix?
I have been working at Tech Data for the last 12 plus years.
What is your experience regarding pricing and costs for Jamf Protect?
My experience with pricing, setup cost, and licensing for Jamf Protect was fine, but I am not aware of the pricing si...
What needs improvement with Jamf Protect?
Overall, Jamf Protect is a strong product, but there are a few areas where it could be improved. First, I would like ...
What is your primary use case for Jamf Protect?
My primary use case for Jamf Protect is endpoint detection and response and threat monitoring for macOS devices. I us...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Tivoli Endpoint Manager
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Information Not Available
Find out what your peers are saying about BigFix vs. Jamf Protect and other solutions. Updated: June 2026.
904,899 professionals have used our research since 2012.