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Jamf Protect vs VMware Carbon Black Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Jamf Protect offers 30-40% time savings, efficient Apple-specific security, and high ROI at $4-$5 per user.
Sentiment score
5.6
VMware Carbon Black Endpoint offers strong protection, reducing malware and saving 10% in costs, showing significant value within six months.
A return on investment has been realized with Jamf Protect, having saved 30 to 40 percent in time due to faster detection-to-response cycles for macOS indications.
Manager, Account Services Delivery at Softcell Technologies Limited
 

Customer Service

Sentiment score
8.7
Jamf Protect's customer service is praised for knowledgeable, prompt support with 24/7 availability, despite minor suggested improvements.
Sentiment score
6.3
VMware Carbon Black's support is knowledgeable yet occasionally slow, with variability in global and local assistance quality.
The technical team is knowledgeable.
Manager, Account Services Delivery at Softcell Technologies Limited
The customer support is very proactive, helpful, and knowledgeable.
Project Manager at Wells Fargo
Regarding the technical support of Broadcom, they are responsive and helpful.
Senior VP, Technology & Leading Technology Office at a outsourcing company with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
9.1
Jamf Protect effectively supports scalable, large-scale deployments, maintaining high customer satisfaction and confidence in its performance.
Sentiment score
7.1
VMware Carbon Black Endpoint is praised for scalability and ease of deployment, despite some challenges with report generation.
Jamf Protect is very scalable, enabling me to manage a large number of devices seamlessly and easily.
Project Manager at Wells Fargo
I initially had a few customers with macOS but now have more, and it remains stable without encountering issues, allowing me to scale it up to many customers.
Manager, Account Services Delivery at Softcell Technologies Limited
I believe Jamf Protect's scalability is effective because we have been using it in our organization since the start, and our numbers have recently risen by a large amount, so we are still using it.
Software Engineer at a tech vendor with 501-1,000 employees
 

Stability Issues

Sentiment score
9.5
Jamf Protect is highly rated for stability with minimal performance impact, maintaining seamless functionality and zero downtime across macOS devices.
Sentiment score
7.5
VMware Carbon Black Endpoint is generally stable and efficient, with minor integration issues and occasional latency quickly addressed.
Jamf Protect is very stable, and I have not seen any downtime.
Project Manager at Wells Fargo
Jamf Protect is stable, reliable, and has been functioning well in production across the macOS fleet.
Manager, Account Services Delivery at Softcell Technologies Limited
 

Room For Improvement

Jamf Protect needs improvements in automation, integration, pricing, analytics, documentation, platform support, security, and technical support.
VMware Carbon Black Endpoint needs better integration, user interface, system compatibility, pricing, support, and enhanced features for improved client satisfaction.
If they could be flagged the moment I visit them, that would be great because I would know exactly which website was causing the warnings.
Software Engineer at a tech vendor with 501-1,000 employees
Expanding out-of-the-box support for additional SIEMs.
Project Manager at Wells Fargo
Jamf Protect should have more built-in automated remediation actions, enhanced reporting and long-term analytics, and deeper SOAR and SIEM native integration with more customization in behavioral rule tuning for MSP environments.
Manager, Account Services Delivery at Softcell Technologies Limited
 

Setup Cost

Jamf Protect's cost is considered premium by some, yet others find it affordable compared to alternatives like ApexOne.
VMware Carbon Black's pricing is high and inflexible, with users preferring user-based over endpoint-based licensing options.
Jamf Protect includes a number of features that other EDR solutions charge additional fees for, such as compliance and device control.
Project Manager at Wells Fargo
The setup cost is relatively low due to the deployment effort for macOS fleet through standard setup via Jamf Pro policies and Jamf Protect onboarding, initial tuning, and rule configuration.
Manager, Account Services Delivery at Softcell Technologies Limited
 

Valuable Features

Jamf Protect offers macOS security with real-time alerts, integration, low impact, and timely updates for comprehensive endpoint protection.
VMware Carbon Black Endpoint offers advanced threat detection, cloud management, machine learning, and centralized control for efficient incident management.
The best features that stand out in Jamf Protect include macOS native threat detection using the kernel and user space behavioral analysis, real-time alerting, integration with Jamf Pro with automated response and quarantine actions, and pre-built rule sets that help with macOS threat models and MITRE mapping.
Manager, Account Services Delivery at Softcell Technologies Limited
I can think of having a general sense that Jamf Protect makes me and my team feel more secure because I have not noticed or seen any security-related breaches with me or with any of my other colleagues.
Software Engineer at a tech vendor with 501-1,000 employees
I assess VMware Carbon Black Endpoint's machine learning capabilities in detecting unknown threats as fantastic.
Senior VP, Technology & Leading Technology Office at a outsourcing company with 1,001-5,000 employees
 

Categories and Ranking

Jamf Protect
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
9.2
Reviews Sentiment
8.0
Number of Reviews
12
Ranking in other categories
AI Customer Experience Personalization (28th)
VMware Carbon Black Endpoint
Ranking in Endpoint Protection Platform (EPP)
38th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
64
Ranking in other categories
Security Incident Response (7th), Endpoint Detection and Response (EDR) (36th), Ransomware Protection (8th)
 

Mindshare comparison

As of February 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Jamf Protect is 1.0%, up from 0.7% compared to the previous year. The mindshare of VMware Carbon Black Endpoint is 1.8%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Jamf Protect1.0%
VMware Carbon Black Endpoint1.8%
Other97.2%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Nick Rudman - PeerSpot reviewer
Project Manager at Wells Fargo
Security platform has reduced malware risk and has strengthened compliance for macOS endpoints
Jamf Protect provides multiple levels of telemetry collection, allowing me to select how sensitive I want to be on event triggers. Jamf Protect allows me to monitor against specific threat categories aligned to the MITRE ATT&CK framework. In addition to protection, I utilize Jamf Protect to monitor our endpoint compliance with the CIS critical security control baseline. If the environment is predominantly Apple based, Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are on par with other leading EDR tools, and it integrates well with Jamf MDM. The compliance telemetry, log forwarding, and USB device management included as part of Jamf Protect provide a good return on investment. Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware. It offers better detection of malware, reducing downtime and risk to our network by approximately 30 to 50 percent. Implementing it is straightforward, although there can be a steep learning curve in general, especially for less technical users. The competitive pricing included in the business package is great, and compliance with our security standards has been maintained.
reviewer2689206 - PeerSpot reviewer
Senior VP, Technology & Leading Technology Office at a outsourcing company with 1,001-5,000 employees
Behavior analytics has strengthened threat prediction yet still needs to improve overall standing
Regarding the real-time monitoring feature with VMware Carbon Black Endpoint, it is helpful in addressing unseen threats. I find the behavior analysis feature beneficial. I assess VMware Carbon Black Endpoint's machine learning capabilities in detecting unknown threats as fantastic. The behavior and analytics feature employs machine learning, and these are features which make the product and give that distinguishing, differentiating factor. The intelligent threat hunting capabilities have impacted my customers' cybersecurity efforts by giving them the edge to be prepared well in advance. Whenever this feature provides prediction, you know what action to take. You are aware of a possible attack and what kind of attack it may be, so you are much better prepared.
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Top Industries

By visitors reading reviews
University
13%
Computer Software Company
11%
Comms Service Provider
7%
Financial Services Firm
7%
Financial Services Firm
11%
Government
9%
Computer Software Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise9
Large Enterprise31
 

Questions from the Community

What do you like most about Jamf Protect?
Jamf Protect searches incoming and outgoing traffic for malware to monitor the network for security.
What is your experience regarding pricing and costs for Jamf Protect?
Jamf Protect is an expensive solution. Customers need to pay additional costs for Jamf Protect's on-ground support. On a scale from one to ten, where one is cheap and ten is expensive, I rate the s...
What needs improvement with Jamf Protect?
Regarding improvements for Jamf Protect, I receive the warnings related to insecure website accesses through mail at a later stage, so if they could be flagged the moment I visit them, that would b...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Defense?
VMware Carbon Black Endpoint is a highly stable solution.
 

Also Known As

No data available
Carbon Black CB Defense, Bit9, Confer
 

Overview

 

Sample Customers

Information Not Available
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
Find out what your peers are saying about Jamf Protect vs. VMware Carbon Black Endpoint and other solutions. Updated: February 2026.
882,207 professionals have used our research since 2012.