Local Measure Engage is used for real-time customer feedback, resolving inquiries, and enhancing guest experiences. Users value its ability to track responses across platforms, manage social media interactions, and gather actionable data.
| Product | Mindshare (%) |
|---|---|
| Local Measure Engage | 0.8% |
| Genesys Cloud CX | 20.5% |
| Amazon Connect | 16.2% |
| Other | 62.5% |
Local Measure Engage offers real-time messaging, integration with multiple communication channels, and an intuitive dashboard. It provides valuable insights through its analytics capabilities and customizable reporting features, which enhance operational efficiency. Automatic tagging and assignment functionalities help streamline workflows. Users suggest improvements in reporting features, customization options, and quicker load times. Some experience integration issues and desire a more intuitive layout.
What are the most important features?Local Measure Engage is utilized in hospitality, retail, and tourism industries to improve guest experiences. Hotels resolve guest inquiries rapidly, retailers manage social media interactions, and tourism businesses gather valuable feedback, enhancing their service offerings.
| Author info | Rating | Review Summary |
|---|---|---|
| Data & AI Platform Operations Manager at One NZ | 3.5 | I've used Local Measure Engage for five years as our agent desktop with Amazon Connect, appreciating its ease of use, simple setup, and data integration; it's stable, scalable, and met our needs effectively with strong customer support. |
