We use the solution, and we also suggest it to customers. It is used for vulnerability management and patch management. It can also be used for automatically deploying patches. It is used for threat detection and response.
Technical Support Lead at a computer software company with 5,001-10,000 employees
Helps identify, prioritize, and manage threats and vulnerabilities
Pros and Cons
- "The solution helps identify threats and vulnerabilities."
- "The technical support takes too much time to resolve tickets."
What is our primary use case?
What is most valuable?
The solution helps identify threats and vulnerabilities. It has some capabilities similar to SOAR. Our customers haven’t had any major complaints. It works well. It has helped us manage and prioritize vulnerabilities based on the severity of threats. The solution identifies the software and patches that are outdated. We get severity-based reports. Integrating the tool within our broader security ecosystem has been very helpful.
What needs improvement?
The product must be a little bit more precise in identifying vulnerabilities.
For how long have I used the solution?
I have been using the solution for almost three years.
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What do I think about the stability of the solution?
The tool is stable.
How are customer service and support?
The technical support takes too much time to resolve tickets. I rate the support a five or six out of ten.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
The tool is a bit costly.
What other advice do I have?
My organization is a partner. Overall, I rate the solution an eight or nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: February 2025
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