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IT Manager at EPC Power Corp.
Real User
Scalable and accessible cloud-based solution.
Pros and Cons
  • "It is cloud based so it is always updated,"
  • "Some systems do not integrate very well with Azure AD. We thought of going for Okta, but later on we were able to achieve it, but not the way we wanted. It was not as easy as we thought it would be. The integration was not very seamless."

What is our primary use case?

We are using it for central management, MDM, SSO, MFA, applying policies.

What is most valuable?

In terms of the features that I have found most valuable, it is cloud based so it is always updated, that part you don't have to take care of. It is public cloud. It is actually AD as a service, so it's a kind of an infrastructure. It is more infrastructure as a service.

What needs improvement?

We had some issues with the migration of users from the local user accounts to Azure AD. It was more like a local issue and had nothing to do with the Azure AD itself. It works fine for SSO, the Single Sign On. We were not able to do the integration very easily with ADP, so that was a challenge, but later on it was resolved. We had to do a lot of things to have that on the configuration. Some systems do not integrate very well with Azure AD. We thought of going for Okta, but later on we were able to achieve it, but not the way we wanted. It was not as easy as we thought it would be, the integration was not very seamless.

Additionally, it would be great if they added support for more applications in terms of integration for SSO. That's the only thing that I find missing for Azure AD.

For how long have I used the solution?

We have been using Azure Active Directory for the last six months. We didn't do any migration from on-premise Active Directory to Azure AD on the cloud. What we did when we were setting up the computers was to join users to Azure AD and apply some conditional policies and everything works fine. We don't have any issues. The only thing we face are some problems with some computers because they were using it locally and we had a lot of data. So when we did the migration to Azure AD, we also had to move all the user settings data, the complete user profile, to the Azure AD account, as well. That was a challenge, but I was able to use ProfWiz to move data between user profile.

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What do I think about the stability of the solution?

There are not any bugs or glitches that I can recall. So far everything is working well.

What do I think about the scalability of the solution?

Scalability is one of the reasons we selected Azure Active Directory. It scales very well.

For now there are almost a hundred users using it, but we are adding more.

How are customer service and support?

We contacted support only one time and it was not related to SSO. We had some questions about their subscription and it was good.

Which solution did I use previously and why did I switch?

When I was working with another company, we were using on-premise Azure Active Directory. We didn't want to invest in the infrastructure to maintain it, to get the license, so it was not very cost effective for us. We had a meeting with the management and saw that Azure AD would be very cost effective, scalable, and more secure, especially in terms of SSO and MFA, which were some of our requirements. We didn't want Active Directory on premise. It was not easy to do the migration.

How was the initial setup?

The initial setup is not very difficult, especially if you start using it straight away. But if you do the migration, I think that might be a challenge. Fortunately, we started directly from Azure AD, we didn't have to do any migration from Azure AD On-premise to the cloud. It was pretty straightforward and easy. We didn't face any difficulties.

What other advice do I have?

It depends on their requirements and what they are trying to achieve. One shoe does not fit all feet, so that's why it might be different from company to company. For us, it met all our requirements. It was very scalable, which is huge, and just always available. You don't have to be very worried about maintaining your own hardware, your own infrastructure, updating the servers from time to time or caring about securing your on-premise infrastructure. Azure AD is a good solution. I am satisfied with it so far and everything works great.

On a scale of one to ten, I would give Azure Active Directory a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Software Engineer at a computer software company with 10,001+ employees
Real User
Easy to manage and integrates well with third-party applications
Pros and Cons
  • "The ability to grant access to other organizations is helpful."
  • "Microsoft needs to add a single setup, so whenever resources join the company or are leaving the company, all of the changes can be made with a single click."

What is our primary use case?

We are a software development company and solution provider, and this is one of the products that we implement for our clients.

This is an easy way to give users access to applications. I can share access with other organizations outside of our network.

What is most valuable?

This solution is easy to manage.

The ability to grant access to other organizations is helpful.

It integrates well with a large number of applications.

What needs improvement?

Microsoft needs to add a single setup, so whenever resources join the company or are leaving the company, all of the changes can be made with a single click.

I would like to see a secure, on-premises gateway that offers connectivity between the physical servers and the cloud. The capability already exists, but it is not secure enough when the setting is marked private.

For how long have I used the solution?

I have been using Microsoft Azure Active Directory Premium for about a year.

What do I think about the stability of the solution?

In the time that I have been using Microsoft Azure, I haven't had any problem with stability.

What do I think about the scalability of the solution?

This is the right platform if you are looking for scalability. We have more than 100,000 users.

How are customer service and technical support?

We have not needed to use technical support. 

We have a couple of contacts in the Microsoft team, so we will reach out to them in case we have any questions.

Which solution did I use previously and why did I switch?

I have recently been working with Okta, and I find that most organizations are moving toward it. With this in mind, I think that Microsoft has to take care, and consider why so many people are switching. The most important reason is the single setup. Once they set up Okta, it's easy for the organization.

How was the initial setup?

I have been working in Microsoft Azure for a long time and I find the initial setup to be easy.

What about the implementation team?

For maintenance, we have a team of 20 administrators and developers.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a monthly basis and the cost depends on the number of users. There are no charges in addition to this.

What other advice do I have?

The suitability of this solution depends on the technology and the environment at the organization. Many companies are still transitioning to the cloud, leaving part or all of their data on-premises. Ultimately, it depends on the data that they have and their preference or requirements for keeping it on-premises. In some cases, people want to move only non-private data to the cloud. All of these things have to be considered before implementing Azure Active Directory.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Principle consultant at Active Data Consulting Services Pty Ltd
Real User
Top 20
The centralized management feature is very valuable. We do not have to deploy lots of machines to run things as a service.
Pros and Cons
  • "The centralized management feature is very valuable."
  • "We do not have to deploy lots of machines all over the place to run things as a service, which is how we like to deploy things, just as a service."
  • "https://www.itcentralstation.com/product_reviews/microsoft-bi-review-52460-by-amanda-zhou"
  • "A nice feature that is not currently present, would be if they had some visualization tools."

What is our primary use case?

Our primary use case is to simplify directory deployment and centralize source of management. Within our own consulting business, we choose to use Azure AD.

What is most valuable?

The centralized management feature is very valuable. Being able to delete stuff in one place, from any location is really great for us. In addition, we do not have to deploy lots of machines all over the place to run things as a service, which is how we like to deploy things, just as a service. So, this makes it easier to deploy, easy to set up, and work with. It is easy to use, and makes quality of life issues a reality for us.

What needs improvement?

It would be nice if it had some visualization tools. A bit of visualization would be really nice to show your Azure directory structure. It would be very good because you might have sub-domains and odds-and-ends going on. So, a bit of visualization would be really good. Being able to plug it directly into the video to produce models would be a really nice feature.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The stability is really good. We have not had an issue with it at all. It is always there for us.  As a part of what Microsoft seems to be doing, it is taking away from what dedicated machines that you have to fiddle and tinker with to run services on, and turning them into services you can just access.

How are customer service and technical support?

My experience with tech support has been really good. I have had a couple of issues where I have logged the ticket with Microsoft, and I had someone on the phone with me regarding the ticket within a half an hour. It was a real technician who really knew what he was talking about. I was very impressed.

We had a problem related to Office 365 and Skype, and not being able to generate a Skype session when everything else seemed to be working. The tech support helped us fix the situation. They have a good depth of knowledge  and it is not just people reading off a script. They are real users, with real experience.

How was the initial setup?

The initial deployment and setup was pretty straightforward. It is pretty easy. It is not that hard to get going, and the thing is that it is quick to integrate well with your Windows.

What was our ROI?

If you have an existing environment that consists of on-prem AD based environment, then you will want to go with Azure AD. You need to talk to your service provider, or your in-house IT team. Get them involved to help. We did so, and then we just set up a whole new domain and got rid of the old one, and set up the new one on Azure AD. Microsoft will help walk you through the process.

What's my experience with pricing, setup cost, and licensing?

It looks like they're just making everything as a service and it is pay per user, and that just works for me. It's really good. Gets the cost down and lets you scale if you need it.

What other advice do I have?

It is easy to use, straightforward, and in my language. It does exactly what is says, and does not pretend to be anything else.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Kamaras Balint - PeerSpot reviewer
Security Architect at Clico Hungary
Real User
Top 10
Good initial pricing and easy to use but greater price transparency needed
Pros and Cons
  • "In a lot of situations, it is easy and free or almost free to use Microsoft Entra MFA."
  • "It could be better if a simple member could understand more easily the prices of the products and packages offered by Microsoft."

What is our primary use case?

I use Microsoft Entra ID daily as an end customer in an enterprise environment. We are using it for very simple use cases such as authenticating with SSO to third-party solutions.

What is most valuable?

In a lot of situations, it is easy and free or almost free to use Microsoft Entra MFA.

What needs improvement?

It could be better if a simple member could understand more easily the prices of the products and packages offered by Microsoft. Additionally, after the first three years of a bigger package, renewal prices could be more transparent as they tend to increase significantly.

For how long have I used the solution?

I have been working with Microsoft Entra ID for approximately five years.

What do I think about the stability of the solution?

I haven't had any bad experiences with its stability in the last five years. It works consistently, and any downtime can be monitored through Microsoft State Data Monitor.

What do I think about the scalability of the solution?

Our customers are small businesses, so scalability is not a significant concern for us.

How are customer service and support?

I have a direct contact with the Microsoft Hungarian team. They manage our problems, especially on the enterprise side, and I have heard no negative feedback regarding their response times or SLAs.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup experience was not difficult and I would rate it as eight out of ten. It just required some time to set everything up correctly.

What about the implementation team?

We consulted with the Microsoft Hungarian team for any enterprise-level issues.

What's my experience with pricing, setup cost, and licensing?

Initially, customers can get good prices for a three-year package, but renewal prices tend to increase significantly. If a customer looks for an alternative solution after three years, we often find it cheaper or the same as continuing with Microsoft.

Which other solutions did I evaluate?

I've worked with the Microsoft Tensor Solution and CI Mentech. We also considered other authentication systems like Ping, Kaseya, and Symantec VIP. In terms of SASE, I've had experience with Netskope, Cloudflare, and Palo Alto.

What other advice do I have?

If you consider SASE aspects, Microsoft Entra is not a leader solution. There are stronger competitors in SASE, like Netskope and Palo Alto, and it may not be the best idea to rely solely on Microsoft solutions if your operation runs on Microsoft.

I'd rate the solution five out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Anders Johansson - PeerSpot reviewer
Senior Specialist at Tieto Estonia
Real User
User-friendly, easy to understand, and offers good documentation
Pros and Cons
  • "The solution scales well."
  • "Something that can be improved is their user interface"

What is our primary use case?

We primarily use the solution with our customers that use it.

We're using the solution for a lot of all different things. We have used it to support. We have something called BankID here in Sweden, where you identify yourself to your internet bank and lots of other areas and we have based our connection to BankID using Active Directory. 

What is most valuable?

It's user-friendly and easy to understand. It's doing work great so far.

We're mainly using templates and using the APIs rather than using the GUI. That's the easiest way to do things.

The initial setup is pretty easy.

The solution scales well.

It's a stable product for the most part.

What needs improvement?

Something that can be improved is their user interface. It needs to be better.

It's always a good idea to have some kind of expert GUI that you can turn on/off. There are a lot of settings to work through. If you are not that experienced, then maybe you might not want to use them. 

There should be an easier way to set up the regular things and then switch to a more expert kind of wizard to set things up.

For how long have I used the solution?

We've used the product for many, many years at this point. 

What do I think about the stability of the solution?

The solution is stable. There aren't issues with bugs or glitches. it doesn't crash or freeze. Its performance is good.

What do I think about the scalability of the solution?

We can scale the solution if we need to.

How are customer service and support?

It is my understanding that support is not as good as Cloudflare, however, I haven't been using the support that much for Azure. There is lots of information out there on the internet. If you search, you don't need to contact support often.

How was the initial setup?

The solution has been straightforward to set up. It's simple. It's not overly complex. 

We have a handful of people involved in the initial setup. You don't need very many. They are mostly specialists and technicians. 

What was our ROI?

While I don't directly deal with tracking ROI, our customers are satisfied with the way we are billing them when we're setting things up. 

What's my experience with pricing, setup cost, and licensing?

The pricing seems to be fine for our clients.

What other advice do I have?

We are an integrator. We are using the latest versions of the product.

New users should know that it's quite easy to set up a sandbox environment and a free account in order to play with it. It's fairly easy to kind of set up the proof of concept.

I would rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Mohamed El-Sherbini - PeerSpot reviewer
IT Manager at Mada Insurance
Real User
Top 5
A stable and scalable a cloud-based identity and access management service that can be used on-premises
Pros and Cons
  • "I like that you can run it on-premises. I also like that I can use Azure at any time as the main one."
  • "ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better."

What is our primary use case?

I use Azure Active Directory for user credential login, control my users with end-user policies, and apply my conditions.

How has it helped my organization?

Active Directory helps me all the time. When users want to log in, it shows me this information with a time and date. It also shows me which computer they are going to use. I can track my users at any time.

What is most valuable?

I like that you can run it on-premises. I also like that I can use Azure at any time as the main one.

What needs improvement?

ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better.

For how long have I used the solution?

I have been dealing with this product for almost 20 years.

What do I think about the stability of the solution?

Azure Active Directory is a stable product. 

What do I think about the scalability of the solution?

Azure Active Directory is a scalable product.

How are customer service and support?

Customer service and support are perfect, especially when I'm dealing with my local third-party Microsoft vendor, who always supports me at any time.

What's my experience with pricing, setup cost, and licensing?

Azure Active Directory is expensive.

What other advice do I have?

I would recommend this solution to potential users.

On a scale from one to ten, I would give Azure Active Directory a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Managing Director at KRsolns LTD
Real User
Cloud-based, simple installation, and accessible from anywhere at any time
Pros and Cons
  • "What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients."
  • "The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity."

What is our primary use case?

The active directory on Microsoft Azure is similar to the corresponding system for an on-premise active directory.

What is most valuable?

I have no issues with Azure Active Directory.

Our users and clients are migrating from on-premises solutions to cloud-based solutions. As a result, they do not require on-premise service. 

What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients.

Instead of using Team Viewer, you connect to their local service, which is centralized. I have got the Microsoft exchange, and have access to Microsoft Azure. I can check the workstations, and perhaps soon I will be using Microsoft Intune and the Microsoft Defender enterprise. Even if I am not on the premises, I will be able to check and secure my workstations.

What needs improvement?

I don't have any major problems. I don't use it in a way that requires a lot of resources.

The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity.

It would be beneficial if Microsoft could make it lighter so that it requires fewer resources.

Better pricing will help us market it more than having it on-premises.

For how long have I used the solution?

Azure Active Directory was implemented one year ago.

What do I think about the stability of the solution?

For the time being it has been stable. I have a small number of clients, and no hybrid system. We chose those clients with a maximum of twenty users. We don't want large clients so that we can implement one system in one location, and roll it out the same way to all of the clients.

What do I think about the scalability of the solution?

In total, I have 10 clients, five of those are now users of Azure Active Directory.

By the end of the year, we hope to have all of our clients using Microsoft Azure.

New clients are immediately placed on Microsoft Azure.

How are customer service and support?

The Microsoft team in Mauritius has been extremely helpful in implementing systems and resolving issues. We have small clients who have not been faced with many issues.

Which solution did I use previously and why did I switch?

We deploy the M365 business premium services and a couple of months ago we started to implement 365 Defender. It is a cloud-based solution.

We're new to it. For the time being, we are only using the antivirus component. We haven't used Intune yet. We are not using the entire package. We are only now going to put such solutions into action.

Microsoft Azure was implemented a year ago, and is only used for the creation of users and emails, group emails, and shared boxes, but my clients are mostly lawyers. So, the primary uses are online email exchange and word processing.

We are trying to implement Microsoft Azure more and more.

Azure is the central point. Microsoft Azure is replacing my on-premises service.

How was the initial setup?

The installation is rather straightforward.

What about the implementation team?

We had some assistance from the local Microsoft team.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a monthly basis.

When I calculated the price, it appeared to be nearly the same as the on-premise server. 

Better pricing would attract customers to use the cloud.

What other advice do I have?

We haven't had to deal with any major recovery issues.

We have had Excel and Word files that were simply recoverable. We backup the server, but nothing more serious than that.

We are Microsoft centric solution providers.

We have very small clients, companies with 20 to 30 users of Excel, Word, and the internet. We deploy Microsoft 365 platforms, not much in the way of large software applications.

I would recommend this solution to others, and I am already promoting it. 

I am suggesting that all of my clients migrate from on-premise active directory to a Microsoft view because, with the current COVID, many of our users work from home. I just wanted to point out that almost all of our users work from home. They are currently working on the roaster. Half of the company works from home, while the other half works on-site. Having active and SharePoint, is really assisting them in working from home.

I would rate Azure Active Directory a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1574265 - PeerSpot reviewer
Cloud Admin at a tech services company with 10,001+ employees
Real User
Secure, highly reliable, quick and responsive technical support
Pros and Cons
  • "The security and infrastructure management features are the most valuable ones for us."
  • "Better deployment management and visibility functionality would be helpful."

What is our primary use case?

I am a cloud engineer, and I do a lot of administrative work that involves creating new infrastructure for our applications. Whenever I create infrastructure, I have to install it on our Active Directory and then set it up. This is how it was that I started working with Azure Active Directory.

Once the infrastructure is set up, I usually proceed to create user groups and user IDs inside Active Directory. After they are created, I set up and configure them based on the requirements of the organization, including the access required for different groups and users.

How has it helped my organization?

We deal with a lot of health information that we have to keep confidential, so having the Azure cloud security policies in place, such that nothing is exposed to the outside world, is helpful for us.

What is most valuable?

The security and infrastructure management features are the most valuable ones for us.

It offers multifactor authentication for setting up development pipelines.

What needs improvement?

Better deployment management and visibility functionality would be helpful. There is a lot of room for improvement in our infrastructure, and in particular, when we create something, we have to visit a lot of websites. This makes life more difficult for us.

When we deploy new infrastructure, it begins with a lengthy approval process. For example, as an administrator, I may receive an infrastructure request from one of our developers. The developer might need access to our front-end, where all of the servers are deployed. The problem is that we don't know exactly what has been deployed within our servers, so better visibility would be helpful.

It's a closed infrastructure, and every developer gets an individualized container. We don't know exactly which features have been provided to them and it's a roundabout process to log back into Active Directory and see exactly what permissions have been assigned. It requires returning to a specific feature and looking at the specific user.

For how long have I used the solution?

I have been working with Azure Active Directory for just over three and a half years.

What do I think about the stability of the solution?

This is a highly reliable solution and we plan to continue using it.

What do I think about the scalability of the solution?

Right now, we have 5,000 users that are deployed on Azure Active Directory. Every internal user account that's been created has some sort of multifactor authentication attached to it.

Right now, there isn't a plan to increase our usage. I think we have reached our maximum capacity and if we have to add on something else, then we have to use another tenant or figure out a different way to do it.

We have a team of 15 people who deal with tickets related to this solution.

How are customer service and technical support?

We constantly have the chance to engage with Microsoft regarding Azure Active Directory. They provide full-time support, so for any issues that we face, we just create a ticket. When we have issues, we quickly get someone from the Azure support team to help us out.

Which solution did I use previously and why did I switch?

Prior to using Azure Active Directory, we had our own Active Directory. Once we started migrating our applications to Azure, we began moving away from our traditional implementation.

How was the initial setup?

The initial deployment process takes a couple of days for us, although exactly how long depends upon the type of deployment. If you have new deployments then I suggest creating an automated script that will kick it off because this will save time. If on the other hand, there is something that is already deployed and it needs to be redeployed, it doesn't take longer than a couple of hours.

It only takes one person to deploy. It is done on a ticket basis, as requested by people like our developers.

What was our ROI?

This product provides added value to the company.

What other advice do I have?

In summary, this is a good product and it has been helpful for us, but without doing the proper research, I wouldn't recommend starting with Azure Active Directory. Migrating all of your user accounts and then your resources from different domains to an Azure Active Directory is a huge task. It means that you have set up to create everything from scratch, so without doing proper research, you may run into problems.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.