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Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at ACMC
Real User
Top 5
Useful for user management and integrated with DNS
Pros and Cons
  • "Installation is straightforward. It only took a couple of hours to set everything up."
  • "The solution could be cheaper."

What is our primary use case?

This solution is useful for user management because it is integrated with DNS.

The solution is deployed on cloud and on-premises. We're using the latest version.

We have about 200-250 users. All of our users have local and Active Directory. We don't have plans to increase usage.

What is most valuable?

It's user friendly.

What needs improvement?

The solution could be cheaper.

For how long have I used the solution?

We have been using this solution for about five years.

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What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is good.

How was the initial setup?

Installation is straightforward. It only took a couple of hours to set everything up.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license. Licenses are very expensive.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Mohamed El-Sherbini - PeerSpot reviewer
IT Manager at Mada Insurance
Real User
Top 5
A stable and scalable a cloud-based identity and access management service that can be used on-premises
Pros and Cons
  • "I like that you can run it on-premises. I also like that I can use Azure at any time as the main one."
  • "ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better."

What is our primary use case?

I use Azure Active Directory for user credential login, control my users with end-user policies, and apply my conditions.

How has it helped my organization?

Active Directory helps me all the time. When users want to log in, it shows me this information with a time and date. It also shows me which computer they are going to use. I can track my users at any time.

What is most valuable?

I like that you can run it on-premises. I also like that I can use Azure at any time as the main one.

What needs improvement?

ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better.

For how long have I used the solution?

I have been dealing with this product for almost 20 years.

What do I think about the stability of the solution?

Azure Active Directory is a stable product. 

What do I think about the scalability of the solution?

Azure Active Directory is a scalable product.

How are customer service and support?

Customer service and support are perfect, especially when I'm dealing with my local third-party Microsoft vendor, who always supports me at any time.

What's my experience with pricing, setup cost, and licensing?

Azure Active Directory is expensive.

What other advice do I have?

I would recommend this solution to potential users.

On a scale from one to ten, I would give Azure Active Directory a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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HakanCengiz - PeerSpot reviewer
IT Security Manager at a construction company with 1,001-5,000 employees
Real User
Provides central authentication and allows us to manage user and computer objects with GPOs
Pros and Cons
  • "The central authentication server is most valuable. GPOs are useful for user and computer policies."
  • "Its price should be improved. It is very expensive for Turkish people."

What is our primary use case?

We are using it for authentication. We are using GPOs for user and computer policies.

What is most valuable?

The central authentication server is most valuable. GPOs are useful for user and computer policies.

What needs improvement?

Its price should be improved. It is very expensive for Turkish people.

For how long have I used the solution?

We have been using Azure Active Directory for about six months. This is a new company, and we started to use new IT solutions. We bought a lot of IT solutions, equipment, and tools. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

At the end of the project, about 1,200 people will use this solution. We don't have any plans to increase its usage.

How are customer service and support?

We didn't use Microsoft's support. We have mostly Turkish or local solution partners for any help. 

Which solution did I use previously and why did I switch?

I didn't use any other solution.

How was the initial setup?

It was not easy. It was also not difficult. It took about a month.

What about the implementation team?

We used a solution partner for its deployment. For maintenance, we would have about 10 engineers for 1,200 people.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. Its price should be lower. Price is the most important factor for Turkish people. 

What other advice do I have?

This is the best solution for authorization. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1559979 - PeerSpot reviewer
Service Architect at a computer software company with 10,001+ employees
Real User
Adds a valuable extra layer to data security; very functional
Pros and Cons
  • "The solution adds an extra layer of security."
  • "Lacks integration between applications and phones."

What is our primary use case?

My primary use case is to access our company resources. I'm a solution architect and we are customers of Authenticator.

What is most valuable?

I use this solution on a daily basis and it's a very functional app. that adds an extra layer when it comes to securing the data owned by my company. It's quite easy to deploy. 

What needs improvement?

I'd like to see integration between applications and phones included in the solution. It would also be helpful to have support for the kind of integration you see between Facebook and Google, support with protocols from one application on the internet or SaaS to another one. I've seen several kinds of applications in the area of risky behavior that are a little better in other solutions.

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

The solution always works, it's stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have around 40,000 users in our company. 

Which solution did I use previously and why did I switch?

I have previously used other products but Authenticator is included in the Microsoft license suite package so the decision to go with it was commercial. 

How was the initial setup?

The solution is connected with Intune in the cloud so implementation is very easy and took me less than five minutes. Everything is updated via Microsoft cloud delivery.

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at KRsolns LTD
Real User
Cloud-based, simple installation, and accessible from anywhere at any time
Pros and Cons
  • "What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients."
  • "The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity."

What is our primary use case?

The active directory on Microsoft Azure is similar to the corresponding system for an on-premise active directory.

What is most valuable?

I have no issues with Azure Active Directory.

Our users and clients are migrating from on-premises solutions to cloud-based solutions. As a result, they do not require on-premise service. 

What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients.

Instead of using Team Viewer, you connect to their local service, which is centralized. I have got the Microsoft exchange, and have access to Microsoft Azure. I can check the workstations, and perhaps soon I will be using Microsoft Intune and the Microsoft Defender enterprise. Even if I am not on the premises, I will be able to check and secure my workstations.

What needs improvement?

I don't have any major problems. I don't use it in a way that requires a lot of resources.

The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity.

It would be beneficial if Microsoft could make it lighter so that it requires fewer resources.

Better pricing will help us market it more than having it on-premises.

For how long have I used the solution?

Azure Active Directory was implemented one year ago.

What do I think about the stability of the solution?

For the time being it has been stable. I have a small number of clients, and no hybrid system. We chose those clients with a maximum of twenty users. We don't want large clients so that we can implement one system in one location, and roll it out the same way to all of the clients.

What do I think about the scalability of the solution?

In total, I have 10 clients, five of those are now users of Azure Active Directory.

By the end of the year, we hope to have all of our clients using Microsoft Azure.

New clients are immediately placed on Microsoft Azure.

How are customer service and support?

The Microsoft team in Mauritius has been extremely helpful in implementing systems and resolving issues. We have small clients who have not been faced with many issues.

Which solution did I use previously and why did I switch?

We deploy the M365 business premium services and a couple of months ago we started to implement 365 Defender. It is a cloud-based solution.

We're new to it. For the time being, we are only using the antivirus component. We haven't used Intune yet. We are not using the entire package. We are only now going to put such solutions into action.

Microsoft Azure was implemented a year ago, and is only used for the creation of users and emails, group emails, and shared boxes, but my clients are mostly lawyers. So, the primary uses are online email exchange and word processing.

We are trying to implement Microsoft Azure more and more.

Azure is the central point. Microsoft Azure is replacing my on-premises service.

How was the initial setup?

The installation is rather straightforward.

What about the implementation team?

We had some assistance from the local Microsoft team.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a monthly basis.

When I calculated the price, it appeared to be nearly the same as the on-premise server. 

Better pricing would attract customers to use the cloud.

What other advice do I have?

We haven't had to deal with any major recovery issues.

We have had Excel and Word files that were simply recoverable. We backup the server, but nothing more serious than that.

We are Microsoft centric solution providers.

We have very small clients, companies with 20 to 30 users of Excel, Word, and the internet. We deploy Microsoft 365 platforms, not much in the way of large software applications.

I would recommend this solution to others, and I am already promoting it. 

I am suggesting that all of my clients migrate from on-premise active directory to a Microsoft view because, with the current COVID, many of our users work from home. I just wanted to point out that almost all of our users work from home. They are currently working on the roaster. Half of the company works from home, while the other half works on-site. Having active and SharePoint, is really assisting them in working from home.

I would rate Azure Active Directory a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1752252 - PeerSpot reviewer
Info Security Manager at a tech services company with 501-1,000 employees
MSP
Allows us to keep everything on the cloud for business continuity
Pros and Cons
  • "We haven't had any problems with stability. Everything works fine."
  • "Reading documentation could be simplified. Technical support could also be faster."

What is our primary use case?

We use Office 365. We have different licenses because our users are using mail, mail strategies, Microsoft Teams, and the Office package. We use a lot of different services. We use Microsoft Intune, which is connected to Azure and other services like Conditional Access, which we also use. Microsoft Defender is another one, which is also connected to Azure.

The solution is deployed fully in the cloud through Microsoft Azure. We are using the latest version. The solution is on cloud, so we cannot control the version we're using. That is controlled by Microsoft.

What is most valuable?

We are satisfied with this solution because we use all of its features.

What needs improvement?

Reading documentation could be simplified. Technical support could also be faster.

For how long have I used the solution?

We have used Azure Active Directory for several years.

What do I think about the stability of the solution?

We haven't had any problems with stability. Everything works fine.

What do I think about the scalability of the solution?

We haven't had any issues with scalability.

We have approximately 500 users in our organization. We have plans to increase the number of people in our company and products because we're fully integrated with Microsoft and we will continue to use this solution and new ones.

We are an IT company, so the people who are using this solution are software developers.

How are customer service and support?

I'm not satisfied with technical support. On a scale of 1 to 5, I would give it a 2.

Sometimes it is the first-line support, and it takes a lot of time to explain the problem. One problem can be discussed in one month. I even have some examples in the past where I created a request, my problem wasn't resolved, I found solution on the internet. It was faster than receiving a reply from Microsoft.

Which solution did I use previously and why did I switch?

Previously, we used Active Directory on-premise. We also used different products from different vendors.

We switched to Microsoft because it is in the cloud and because of business continuity. For our company, it is better to use everything on the cloud than to keep it on-premise.

It's also better to go to the cloud because of security reasons.

How was the initial setup?

On a scale of 1 to 5, I would rate the difficulty of setup as a 3. It's of medium difficulty.

With setup, sometimes there are difficulties with reading documentation because if you want to implement something, you have to go to Microsoft's instructions, and you will be redirected from one page to another. After reading about just one topic, you have to open 20 new tabs. Every time, you have to jump between instructions, from one instruction to another. I don't like this approach, personally. It should be done in one document, and the instructions could be a little bit simpler for the user.

We implemented Microsoft step-by-step, because first we only used the Office package. Then we started using the Intune solution. Later, we implemented Microsoft Defender, and continued working with Conditional Access. It is not like one setup, so it's a continuous process. It depends on organization scale and the needs from organization.

What about the implementation team?

We deployed the solution ourselves.

What's my experience with pricing, setup cost, and licensing?

The price is fine. It's a good value for the money compared with other solutions.

I cannot provide the exact numbers because we use a different type of licensing. For Azure, we have an Office 365 license. We also have a Microsoft Gold partnership and some products are included in one license.

What other advice do I have?

I would rate this solution 8 out of 10.

The product is really good, but it's up to each company to decide.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Specialist
MSP
Flexible with good device management and helpful activity logs
Pros and Cons
  • "It has made our work easier in that it’s simplified everything for us."
  • "The solution has not saved costs. While we’ve eliminated some tools, there are some other features that we are dependent on as admin, which are not yet integrated with Azure AD."

What is our primary use case?

We primarily use the solution to take users into our AD. That's the basic purpose. We are using it in our whole organization so that our AD is synced.

What is most valuable?

Overall, the solution is quite good. 

There are a few additional functionalities that are very compatible. For example, device management is there and creating a custom role, which reduces the task of restricting the user from AD, if the person is on the on-premise AD. If they're using on-premise, they have to create a distribution list, then apply Azure to that. It's simplified in Azure AD, making it easy to create roles and assign them to the users. 

In fact, the device management and role assignments are great. These two features I found very compatible. For device management, if you are using an on-prem AD, you have to use some other software like Google admin to manage the devices. However, here, it is integrated into Azure AD. That's a positive aspect of the solution.

Regarding the role assignments, it's a very flexible way to restrict the user, or, if you want to customize access, that can be done as well.

The activity log, which is a way to see who made what changes, is quite useful.

Azure AD has features that helped improve our security posture. It is SSO - Single Sign-On. We can manage the users very easily and we can apply SSO and MFA to them. 

I'll give it a score of four out of five for the security posture on offer.

For whatever company I'm working for, we cannot fully put the data on the cloud due to compliance. Rather, you have to keep some data on-premises. That’s why it’s great that we can use the hybrid approach with Microsoft.

Azure AD  has not affected our end-user experience in any way. The transition is also quite smooth. If you're using an AD Connect to sync from your on-premises to your Azure AD, nothing has come up from the end-users in terms of issues or problems.

It has made our work easier in that it’s simplified everything for us. It has eliminated a few of the third-party tools, which we used to use. For example, we had a dependency on Google admin due to the fact that we could see where we could manage the devices of the user. That has been integrated directly to Azure AD.

What needs improvement?

The solution has not saved costs. While we’ve eliminated some tools, there are some other features that we are dependent on as admin, which is not yet integrated with Azure AD.

Other features have a broader scope and are covered under Azure. If, for example, I want to create a workflow, that cannot be done in Azure AD. That is something that is done in the Azure function or Azure logic app. Parts have to be covered in other functions. 

Longer-term, there are some features which might be added, such as admin features similar to Google admin. If I'm an employee and I'm exiting the company, for example, I need to transfer that data from myself to my manager. For that, maybe they could include a feature where they can transfer the data from the user directly and we don't have to rely on any admins.

For how long have I used the solution?

I've been using Azure AD for one and a half years. Before, we were on-premises.

What do I think about the stability of the solution?

The stability is quite good. It has already been integrated with SSO or MFA. From a security perspective, it's quite stable. 

What do I think about the scalability of the solution?

The scalability is pretty fair. Azure is doing quite good work in the cloud. It's one of the top clouds. Scalability is not an issue, for Azure AD at least.

We have approximately 800 users overall, between our India and Phoenix offices.

We have ten administrators working with this tool in your organization. They are mostly assistant admins. There are two people who are working as global administrators. They do all the configurations.

How are customer service and support?

I haven't worked with Microsoft regarding this solution.

Which solution did I use previously and why did I switch?

My past experience is limited to Azure AD. We also work with Azure Monitor and Azure Logic.

How was the initial setup?

The initial setup is pretty much a straightforward process. I've set up another AD Connect and the process was done in 15 minutes. If you have proper documentation, you can go through it very, very smoothly. That's what my understanding is.

The solution doesn't require any maintenance. 

What was our ROI?

We've definitely seen an ROI. I can't speak to the pricing part, however, when I see it as an administrator, I definitely see the value for money for our organization. A lot of functionalities have been added, with still more plans to add a few more features. There clearly has been a value addition.

What's my experience with pricing, setup cost, and licensing?

I don't have any insight on the pricing end as that is always managed by our team leader. They take care of all the pricing activities, et cetera. Any pricing-related information I don't have knowledge of. 

What other advice do I have?

In terms of deployment, we are on a hybrid structure, where we are using an AD Connect to sync our on-prem users to Azure.

I'd rate the solution at a nine out of ten.

A lot of functions have been included as compared to the on-premises deployment. Compared with competitors such as AWS and Google Cloud, it is in a different league. For example, AWS also has good features, however, this is more simplified and it's a Microsoft product, so you can rely on it for the long term. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assistant General Manager at ELEVATE Solutions Limited
Real User
Reasonably priced and scalable with a nice user interface
Pros and Cons
  • "The technical support is pretty good."
  • "The monitoring dashboard could be a bit better."

What is our primary use case?

We use this and Microsoft Intune. Azure Active Directory is an identity solution and a mandatory requirement. Without Azure Active Directory, Intune would not work.

What is most valuable?

Within Azure Active Directory, the single sign-on feature is the best aspect. Right now, the world is moving to the cloud. Nowadays, every vendor is developing their cloud. With this, I can have a single sign-on and move around from place to place easily.

The technical support is pretty good.

The initial setup is pretty straightforward. 

I have found the solution to be stable so far.

The scalability potential is good. 

The pricing of the product is reasonable. 

The interface, in general, looks okay. 

The solution has built-in backup capabilities. 

What needs improvement?

So far, the solution has worked well for us. there are no missing features. 

The monitoring dashboard could be a bit better.

What do I think about the stability of the solution?

The solution is stable. the performance and reliability are good. There aren't issues with bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

You can scale this solution if you need to. It's not a problem. 

How are customer service and support?

We haven't dealt much with technical support, as we haven't really needed it, however, if we did need assistance, they have been helpful. Overall, it's been a positive experience. 

How was the initial setup?

The initial setup is very, very easy. It's not complex or difficult at all.

What's my experience with pricing, setup cost, and licensing?

There are multiple options for pricing. One is standalone. Another is within a package. If we consider an F1 package, I'm getting Azure Active Directory, Intune, and Microsoft Information Protection. If I'm taking the Azure Active Directory virtual feature under the plan, under the package, it's affordable. They offer a very good price.

What other advice do I have?

I would rate the solution at a perfect ten out of ten overall. It's the best product. I'm really happy with it. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.