Microsoft Entra ID has made our organization more secure.
Director of Infrastructure at a healthcare company with 1,001-5,000 employees
Improves organizational security and comes with conditional access feature
Pros and Cons
- "The tool's most valuable feature is conditional access."
- "The product needs to improve its support."
How has it helped my organization?
What is most valuable?
The tool's most valuable feature is conditional access.
What needs improvement?
The product needs to improve its support.
For how long have I used the solution?
I have been working with the product for five years.
Buyer's Guide
Microsoft Entra ID
April 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Microsoft Entra ID is stable.
How are customer service and support?
The product needs to improve support. There are many steps before you get to someone who can solve the issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
Microsoft Entra ID's deployment is easy.
What other advice do I have?
Microsoft Entra ID helps save money since you don't need a second MFA solution. I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

IT Manager at Mada Insurance
A stable and scalable a cloud-based identity and access management service that can be used on-premises
Pros and Cons
- "I like that you can run it on-premises. I also like that I can use Azure at any time as the main one."
- "ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better."
What is our primary use case?
I use Azure Active Directory for user credential login, control my users with end-user policies, and apply my conditions.
How has it helped my organization?
Active Directory helps me all the time. When users want to log in, it shows me this information with a time and date. It also shows me which computer they are going to use. I can track my users at any time.
What is most valuable?
I like that you can run it on-premises. I also like that I can use Azure at any time as the main one.
What needs improvement?
ESAE management, especially the admin tools, could be improved. It should be built in by the vendor, and I shouldn't have to add patches or updates to connect to my domain directly. It should be added by default. The price could be better.
For how long have I used the solution?
I have been dealing with this product for almost 20 years.
What do I think about the stability of the solution?
Azure Active Directory is a stable product.
What do I think about the scalability of the solution?
Azure Active Directory is a scalable product.
How are customer service and support?
Customer service and support are perfect, especially when I'm dealing with my local third-party Microsoft vendor, who always supports me at any time.
What's my experience with pricing, setup cost, and licensing?
Azure Active Directory is expensive.
What other advice do I have?
I would recommend this solution to potential users.
On a scale from one to ten, I would give Azure Active Directory a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Entra ID
April 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Managing Director at KRsolns LTD
Cloud-based, simple installation, and accessible from anywhere at any time
Pros and Cons
- "What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients."
- "The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity."
What is our primary use case?
The active directory on Microsoft Azure is similar to the corresponding system for an on-premise active directory.
What is most valuable?
I have no issues with Azure Active Directory.
Our users and clients are migrating from on-premises solutions to cloud-based solutions. As a result, they do not require on-premise service.
What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients.
Instead of using Team Viewer, you connect to their local service, which is centralized. I have got the Microsoft exchange, and have access to Microsoft Azure. I can check the workstations, and perhaps soon I will be using Microsoft Intune and the Microsoft Defender enterprise. Even if I am not on the premises, I will be able to check and secure my workstations.
What needs improvement?
I don't have any major problems. I don't use it in a way that requires a lot of resources.
The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity.
It would be beneficial if Microsoft could make it lighter so that it requires fewer resources.
Better pricing will help us market it more than having it on-premises.
For how long have I used the solution?
Azure Active Directory was implemented one year ago.
What do I think about the stability of the solution?
For the time being it has been stable. I have a small number of clients, and no hybrid system. We chose those clients with a maximum of twenty users. We don't want large clients so that we can implement one system in one location, and roll it out the same way to all of the clients.
What do I think about the scalability of the solution?
In total, I have 10 clients, five of those are now users of Azure Active Directory.
By the end of the year, we hope to have all of our clients using Microsoft Azure.
New clients are immediately placed on Microsoft Azure.
How are customer service and support?
The Microsoft team in Mauritius has been extremely helpful in implementing systems and resolving issues. We have small clients who have not been faced with many issues.
Which solution did I use previously and why did I switch?
We deploy the M365 business premium services and a couple of months ago we started to implement 365 Defender. It is a cloud-based solution.
We're new to it. For the time being, we are only using the antivirus component. We haven't used Intune yet. We are not using the entire package. We are only now going to put such solutions into action.
Microsoft Azure was implemented a year ago, and is only used for the creation of users and emails, group emails, and shared boxes, but my clients are mostly lawyers. So, the primary uses are online email exchange and word processing.
We are trying to implement Microsoft Azure more and more.
Azure is the central point. Microsoft Azure is replacing my on-premises service.
How was the initial setup?
The installation is rather straightforward.
What about the implementation team?
We had some assistance from the local Microsoft team.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a monthly basis.
When I calculated the price, it appeared to be nearly the same as the on-premise server.
Better pricing would attract customers to use the cloud.
What other advice do I have?
We haven't had to deal with any major recovery issues.
We have had Excel and Word files that were simply recoverable. We backup the server, but nothing more serious than that.
We are Microsoft centric solution providers.
We have very small clients, companies with 20 to 30 users of Excel, Word, and the internet. We deploy Microsoft 365 platforms, not much in the way of large software applications.
I would recommend this solution to others, and I am already promoting it.
I am suggesting that all of my clients migrate from on-premise active directory to a Microsoft view because, with the current COVID, many of our users work from home. I just wanted to point out that almost all of our users work from home. They are currently working on the roaster. Half of the company works from home, while the other half works on-site. Having active and SharePoint, is really assisting them in working from home.
I would rate Azure Active Directory a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Assistant General Manager at ELEVATE Solutions Limited
Reasonably priced and scalable with a nice user interface
Pros and Cons
- "The technical support is pretty good."
- "The monitoring dashboard could be a bit better."
What is our primary use case?
We use this and Microsoft Intune. Azure Active Directory is an identity solution and a mandatory requirement. Without Azure Active Directory, Intune would not work.
What is most valuable?
Within Azure Active Directory, the single sign-on feature is the best aspect. Right now, the world is moving to the cloud. Nowadays, every vendor is developing their cloud. With this, I can have a single sign-on and move around from place to place easily.
The technical support is pretty good.
The initial setup is pretty straightforward.
I have found the solution to be stable so far.
The scalability potential is good.
The pricing of the product is reasonable.
The interface, in general, looks okay.
The solution has built-in backup capabilities.
What needs improvement?
So far, the solution has worked well for us. there are no missing features.
The monitoring dashboard could be a bit better.
What do I think about the stability of the solution?
The solution is stable. the performance and reliability are good. There aren't issues with bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
You can scale this solution if you need to. It's not a problem.
How are customer service and support?
We haven't dealt much with technical support, as we haven't really needed it, however, if we did need assistance, they have been helpful. Overall, it's been a positive experience.
How was the initial setup?
The initial setup is very, very easy. It's not complex or difficult at all.
What's my experience with pricing, setup cost, and licensing?
There are multiple options for pricing. One is standalone. Another is within a package. If we consider an F1 package, I'm getting Azure Active Directory, Intune, and Microsoft Information Protection. If I'm taking the Azure Active Directory virtual feature under the plan, under the package, it's affordable. They offer a very good price.
What other advice do I have?
I would rate the solution at a perfect ten out of ten overall. It's the best product. I'm really happy with it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Sr. Cloud Engineer at a tech services company with 1,001-5,000 employees
Great out of the box authentication flows, provides minimal security leakage, and is quite stable
Pros and Cons
- "The scalability capabilities are quite high."
- "Azure AD provides two types of features. One is Azure AD Excel and is already B2C. Out of both versions, Azure B2C requires some improvement, in terms of user management and role management, et cetera."
What is our primary use case?
There were a couple of use cases I've dealt with. In one scenario, I had to import on-premise users to my Azure AD. We had a couple of mobile applications where we were using the authentication feature from Azure AD.
We needed to create a new infrastructure for one of the clients and everything had to be taken care of by the Azure infrastructure. In that case, we used Azure AD for all kinds of user management tasks, as well as authentication.
How has it helped my organization?
We simply use Azure AD and everything is taken care of instantly. You need not worry about user management. Everything is taken care of by Azure AD itself. You just simply have it in your application and everything is done out-of-the-box.
What is most valuable?
Azure AD, overall, is quite good for securing your applications as well as the infrastructure.
I like that they provide most of the authentication flows out-of-the-box, so you do not need to do anything specific to tackle any authentication flows.
Azure AD has affected our organization's security positively. In terms of the application, it's quite good. There was very minimal leakage. We had a single instance and that user was already compromised. Otherwise, it's quite good.
What needs improvement?
Azure AD provides two types of features. One is Azure AD Excel and is already B2C. Out of both versions, Azure B2C requires some improvement, in terms of user management and role management, et cetera.
For how long have I used the solution?
I've used the solution for approximately one to one-and-a-half years.
What do I think about the stability of the solution?
The stability is quite high - if we are talking about Azure AD and not Azure AD B2C.
What do I think about the scalability of the solution?
The scalability capabilities are quite high. We have somewhere around 5 million users, and it was doing quite well even with that number.
How are customer service and support?
I haven't interacted much with technical support, however, during one of the instances where we required some help, which was not related to the Azure AD, they provided us quite good support.
Which solution did I use previously and why did I switch?
I have tried one competitor, IdentityServer. It is basically an open-source solution. In terms of comparison, Azure AD is quite solid. When it comes to IdentityServer, you need to manage everything on your own. You need to host everything and you have to take care of the whole application life cycle with that identity cycle. In the case of Azure AD it's an almost managed service.
How was the initial setup?
I found the initial setup process quite straightforward.
In terms of implementation, Microsoft provides very good documentation of how to kick off Azure AD. You just need to follow those instructions and it will be done in a couple of clicks.
What's my experience with pricing, setup cost, and licensing?
They do have a tier of service that is free that supports many people. You can also purchase a license and costs can be reduced on the Microsoft side.
What other advice do I have?
My previous organization has a very close relationship with Microsoft.
I would advise users to go with Azure AD, if possible, and to try to avoid the B2C version at the moment, as quite a few good features are already in the preview. Once those preview features are done, you can go with the B2C version.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Technical Lead at SoftwareONE
Useful user account replication, many available features, and great support
Pros and Cons
- "The solution has a variety of tools. Two of the most valuable features are the ability to create users and to replicate the user account from on-premise to the cloud."
- "The solution could be improved when it comes to monitoring and logging as these are the most critical areas in case something was to go wrong."
What is our primary use case?
The primary use case of the solution is for application security and user access management.
How has it helped my organization?
Azure Active Directory has improved our organization because it is one of the key components and is being used by almost most companies for identifying and access management on the cloud or on-premise infrastructure.
What is most valuable?
The solution has a variety of tools. Two of the most valuable features are the ability to create users and to replicate the user account from on-premise to the cloud.
What needs improvement?
The solution could be improved when it comes to monitoring and logging as these are the most critical areas in case something was to go wrong.
Additionally, the available zones should be in all regions, such as in AWS, they have higher availability in all regions.
For how long have I used the solution?
I have been using Azure Active Directory for approximately ten years.
What do I think about the stability of the solution?
I find the stability of the solution to be very good. The solution has improved a lot in this area.
What do I think about the scalability of the solution?
The solution is very scalable and is easy to scale.
How are customer service and technical support?
The technical support is great.
Which solution did I use previously and why did I switch?
I have previously used Amazon Load Balancer and AWS.
How was the initial setup?
The initial setup of the solution is very easy.
What other advice do I have?
I rate Azure Active Directory a ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Service Delivery Manager Cloud & Infrastructure Solutions at Nile
Enables our clients to build new environments and virtual machines
Pros and Cons
- "The most valuable feature is that it is very easy to implement, you don't need a lot of effort to set up the solution. This is the most advantageous point, that you can do anything on Azure without taking too much time."
- "I would rate it an eight out of ten. The price plays a factor in the rating."
What is our primary use case?
Most of my customers use Active Directory Premium for condition and access scenarios that they need to comply with my conditions to access my resources. They also build new environments, virtual machines, and some other products like SQL on the infrastructure as a service. There are some customers that use Microsoft Intune, which is mobile device management. Microsoft Intune is a cloud.
What is most valuable?
The most valuable feature is that it is very easy to implement, you don't need a lot of effort to set up the solution. This is the most advantageous point, that you can do anything on Azure without taking too much time.
What needs improvement?
Microsoft has a feedback page, in which if anyone has any suggestions or feedback, you can send them to them. They have all of the technical resources available on the internet, on their website. In case you need the support, you can easily open a ticket with them because you already have a subscription and you are eligible to open a ticket.
For how long have I used the solution?
I've been working with Active Directory for twelve years. I have experience with Microsoft Active Directory Virtualization like Hyper-V systems in the family for Microsoft. So, this is a 12-year journey, it has been 12 years of experience with this product.
It's currently on-premise but because of COVID, a lot of our clients are moving to the cloud.
How are customer service and technical support?
I have contacted technical support many times for the cloud. They are good. But for on-prem, they have recently started becoming delayed. Maybe the technical resources are not very good. I know Microsoft, they are focusing on the cloud solutions more than the on-premise solutions. The support for on-premises has become not as at previous times. But for cloud solutions, they are good.
How was the initial setup?
The initial setup complexity is based on the scenario. If it's infrastructure as a service where you are building VMs, it could take you one day to complete your setup for virtual machines.
What other advice do I have?
Whether or not I would recommend this solution, would depend on the users' needs. If their use cases fit what Microsoft provides, then I would recommend it.
I would rate it an eight out of ten. The price plays a factor in the rating. Customers are not oriented with a cloud solution, they move forward very slowly towards the cloud, because maybe in my country big sectors, like the banking sectors, don't deal with the cloud. So customers see this and don't want to use the cloud either. They fear for their security and privacy. Although Microsoft assures that they protect their customer's data and privacy.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Chief Executive Officer at ZDAPT
Helpful B2B connectors with an interface that is well laid out and easy to navigate
Pros and Cons
- "The interface is well laid out and it is easy to navigate."
- "My only pain point in this solution is creating group membership for devices."
What is our primary use case?
This product manages access for our compute space that includes Office 365, Salesforce, and other solutions.
What is most valuable?
The most valuable features are the B2B connector and the external identity connection functionality. These are helpful.
User group management works well.
The interface is well laid out and it is easy to navigate. You can get to things quickly and it works.
The portal allows you to create reports, which is a nice feature.
What needs improvement?
My only pain point in this solution is creating group membership for devices. This is something that could be improved. Essentially, I want to be able to create collection groups, or organizational units and include devices in there. I should be able to add them in the same way that we can add users.
We want to be able to create members as devices in groups, without having to leverage a dynamic group membership with queries. I want to be able to just pick machines, create a group, and add them.
For how long have I used the solution?
We have been using Active Directory Premium for four years.
What do I think about the stability of the solution?
This is a stable product.
How are customer service and technical support?
I have only used technical support on one occasion and I found it to be pretty good.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I have not used this product to its full extent but from what I have used, I find that it works well.
My advice for anybody who is implementing AD Premium is to understand what it is that they're going to use and how they're going to manage identity. I suggest doing a lot more in terms of identity governance.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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