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reviewer1454760 - PeerSpot reviewer
Security Architect at a hospitality company with 10,001+ employees
Real User
Dec 3, 2020
Provides secure connections and authentication of people
Pros and Cons
  • "Its ability to provide secure connections to people at all locations is the most valuable. It is mostly used by enterprises."
  • "The onboarding process for new users can be improved. It can be made simpler for people who have never registered to Azure AD previously and need to create an account and enable the MFA. The initial setup can be made simpler for non-IT people. It should be a bit simpler to use. Unless you get certifications, such as AZ-300 and AZ-301, it is not a simple thing to use at the enterprise scale."

What is our primary use case?

We use it for the authentication of people in a hybrid configuration. In most cases,
Office 365 makes companies move to Azure Active Directory.

We have both on-premises and cloud deployments.

What is most valuable?

Its ability to provide secure connections to people at all locations is the most valuable. It is mostly used by enterprises.

What needs improvement?

The onboarding process for new users can be improved. It can be made simpler for people who have never registered to Azure AD previously and need to create an account and enable the MFA. The initial setup can be made simpler for non-IT people. 

It should be a bit simpler to use. Unless you get certifications, such as AZ-300 and AZ-301, it is not a simple thing to use at the enterprise scale.

For how long have I used the solution?

I have been using this solution for four or five years.

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How are customer service and support?

I never use technical support. I usually find the information on my own or through my friends at Microsoft.

How was the initial setup?

It is not complicated for me as an IT guy, but the feedback from the field or non-IT people is that it could be simpler.

What's my experience with pricing, setup cost, and licensing?

MFA and P2 licenses for two Azures for fully-enabled scenarios and features cost a lot of money. This is where Okta is trying to get the prices down.

What other advice do I have?

I have spent seven years at Microsoft, so I have a tendency to like Microsoft solutions because I know them and the philosophy behind them. Till now, Azure AD is probably the best solution for identity and security.

I also use Okta. For integration with Microsoft solutions, Office 365 Azure is just right. However, for some scenarios, such as consolidations, Okta seems to have a few advantages as compared to Active Directory. Okta also has a very interesting price.

I would rate Microsoft Azure Active Directory Premium an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1283088 - PeerSpot reviewer
Solution architect at a insurance company with 5,001-10,000 employees
Real User
Oct 27, 2020
User-friendly with good pricing and easily customizable
Pros and Cons
  • "The single sign-on of the solution is the most valuable aspect."
  • "We would like to have more granularity in the Azure conditional access in order to be able to manage more groups for devices and for applications."
  • "We find that most of the new features are in preview for too long."

What is our primary use case?

We primarily use the solution only for the employees. It offers a single sign-on to business applications. Internal modern applications also go through Azure Active Directory, however, we use Active Directory for the legacy ones. (Kerberos).

How has it helped my organization?

It takes a couple hours to add SSO to new business SaaS. The Azure AD Marketplace has all the applications we bought so far as built-in templates.

What is most valuable?

The single sign-on of the solution is the most valuable aspect.

The initial setup is straightforward.

The solution offers good bundles that include Office 365. 

The pricing is pretty decent.

The product is pretty user-friendly and offers good customization capabilities.

What needs improvement?

We find that most of the new features are in preview for too long. It gives you the announcement that there's a new feature and yet, most of the time, it takes more than one year to have it generally available. Often we have to go and sometimes just use a preview without support. 

We cannot run all the configurations from the APIs. I would like to have something that has code and to just be able to back up and apply my configuration. Right now, we are managing more Azure tenants. It's hard to keep all of those configurations at the same level, the same value.

We would like to have more granularity in the Azure conditional access in order to be able to manage more groups for applications. That way, when adding a new applications I don't have multiple conditional access to modify. 

One of the main requests from our security team is the MFA challenge. Azure, by default, is more user-friendly. We have a lot of debates with the security team here as the MFA doesn't pop up often enough for them. From an end-user perspective, it's a better user experience, as users generally prefer fewer pop-ups, however, security doesn't like it. It's hard for security to add. 

We don't have Azure Premium P2 yet, however, most of the advanced security features are in the P2, and it costs a lot more money.

For how long have I used the solution?

I've been using the solution for four years at this point.

What do I think about the stability of the solution?

The solution is relatively stable. The only issue we have is that there's a lot of things on Azure that are synchronous. Sometimes it takes time for changes to apply, and it kind of depends on the time of the day. A lot of the time we're happy with it, however, sometimes it creates a bizarre issue that is difficult to troubleshoot.

What do I think about the scalability of the solution?

The solution is quite stable. If an organization needs to expand it out, they can do so rather easily.

We have about 9,000 people in our organization using the solution.

How are customer service and technical support?

While the technical support is good, you need premium support. The standard support is more for small enterprises. We have the premium support and with the premium support, it's much better. There's a direct line to the correct type of support. It's very good.

Which solution did I use previously and why did I switch?

We previously used SiteMinder from Computer Associates. The main reason we migrated to Azure was for the integration with Office 365. It then became our primary authentication source for the employees.

How was the initial setup?

The initial setup is not too complex. It's pretty straightforward.

What about the implementation team?

We didn't need the assistance of an integrator, reseller or consultant for deployment. We were able to handle everything in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing is really great and Office 365 packages are good. We don't pay for it separately. It's included in our package and the APIs are really great. I'm not sure of the exact cost of Azure. It's a package deal.

Which other solutions did I evaluate?

We've looked into Okta for B2B and B2C clients, not necessarily for our internal employees.

What other advice do I have?

We're just a customer.

We're using the latest version of the solution.

I would recommend the solution for employees. It's a really great tool. However, we tried it also for consumers, for clients for B2B and B2C. For me, it isn't really a great production product. We researched Okta for that.

Overall, I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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July 2026
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reviewer2315517 - PeerSpot reviewer
Director of Application at a university with 501-1,000 employees
Real User
Dec 20, 2023
Helps to manage user policies and group management
Pros and Cons
  • "The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful."
  • "I want to be able to identify the audiences effectively and manage them."

What is our primary use case?

I use the product for user policy and group management. 

What is most valuable?

The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful. 

What needs improvement?

I want to be able to identify the audiences effectively and manage them. 

What do I think about the stability of the solution?

I rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Entra ID's scalability a ten out of ten. 

How are customer service and support?

The tool's support is very responsive. 

How would you rate customer service and support?

Positive

What was our ROI?

We have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Entra ID's pricing is reasonable. 

What other advice do I have?

Microsoft Entra ID is very transparent and easy to access. It is easy to understand, but you shouldn't get lost in the updates. 

The product has helped our IT administrators save time. We will be onboarding the HR team soon. 

My company is loyal to Microsoft products because of its consistency and flexibility. 

I rate the product a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure and Cloud Principle Specialist at a tech services company with 1,001-5,000 employees
Real User
Apr 13, 2023
Integrates well with Microsoft products but configuring third-party solutions can be difficult
Pros and Cons
  • "Multi-factor authentication really secures our environments and gives us the flexibility to use location-based policies. Azure AD also gives us a lot of flexibility in our scope of integration."
  • "I would like it to be easier to integrate third-party applications."

What is our primary use case?

We use Azure AD for sign-on security as well as for our customers' Microsoft 365 solutions. We help migrate our customers from the traditional Active Directory, and to use Exchange Online and Microsoft Teams. We use Azure AD to secure their login processes with multi-factor authentication. In some specific cases, where there are specific applications, databases, or Active Directory login information about users, we integrate Azure AD with those elements.

What is most valuable?

Multi-factor authentication really secures our environments and gives us the flexibility to use location-based policies. Azure AD also gives us a lot of flexibility in our scope of integration.

It's easy to configure Microsoft products with Azure AD. It is almost an instant integration. In hybrid installations it is a bit more complex to configure, but not that much. In short, it is good for most Microsoft customers and the products they use.

What needs improvement?

Some of the features related to authentication could be made clearer. In my last organization, I tried to integrate a third-party education solution with Azure AD, but it was a bit difficult to configure. I would like it to be easier to integrate third-party applications.

For how long have I used the solution?

I have been using Azure AD for three or four years.

What do I think about the stability of the solution?

It's a stable product. I haven't encountered any problems or bugs.

What do I think about the scalability of the solution?

The solution is very scalable.

How was the initial setup?

In general, there is no problem in configuring Azure AD. It's not hard. But, as I said, configuring third-party, open-source applications with it is a little bit difficult.

We usually set aside one day to configure Azure AD for new organizations. In general, it takes one person to maintain it, perhaps two in some cases.

What other advice do I have?

We have faced a few little problems in our customers' hybrid environments. Backing up the ADFS (Active Directory Federation Services) is very important, but some of our customers didn't do so and they lost their ADFS proxy servers. That is one of the important lessons I have learned. In those cases we had to reconfigure almost everything. It's simple to back up ADFS, so I would advise doing so.

But from the user's point of view, we've faced no problems. It works well.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2040363 - PeerSpot reviewer
IT Consultant at a consultancy with 10,001+ employees
Real User
Dec 18, 2022
Secure, user-friendly, simple to install, and reliable
Pros and Cons
  • "The most valuable feature of this solution is that is easy to use."
  • "I believe it can also be integrated into other Microsoft products, as well as more integrations with other solutions."

What is our primary use case?

When we access the API, we use Microsoft Authenticator. Something with potential will be saved, and if the company has some use cases to connect to some database, I will use it as well, or something along those lines.

How has it helped my organization?

Normally, because a third party requires it.

It provides you with security. It provides the third party with some level of security.

But vendors like myself do not appreciate it.

What is most valuable?

The most valuable feature of this solution is that is easy to use.

It is also automated.

What needs improvement?

I believe it can also be integrated into other Microsoft products, as well as more integrations with other solutions.

For how long have I used the solution?

I have been working with Microsoft Authenticator for two years.

I am working with the most recent version.

What do I think about the stability of the solution?

Microsoft Authenticator is quite stable.

I would rate the stability of Microsoft Authenticator a ten out of ten.

What do I think about the scalability of the solution?

Microsoft Authenticator is a scalable solution. 

I would rate the scalability of Microsoft Authenticator an eight out of ten.

As far as I know, we have more than 30 users in our organization. Some are senior professionals and some are developers.

How are customer service and support?

I have never dealt with technical support.

Which solution did I use previously and why did I switch?

I use UiPath as well as Automation Anywhere.

I started with Authenticator and then moved on to the Namespace version or class that I can import from Microsoft.

How was the initial setup?

I would rate the initial setup a ten out of ten.

It was easy.

It only took a few hours to deploy.

It's an out-of-the-box deployment, but I am not the one who manages it.

What about the implementation team?

One person was involved in the deployment.

What other advice do I have?

I would recommend this solution to others who are interested in using it. It is easy to use and it fits its purpose.

Because it is scalable and reliable, I would rate Microsoft Authenticator an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1404414 - PeerSpot reviewer
IT Functional Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Apr 9, 2022
Scalable, reliable, and easy to use
Pros and Cons
  • "Azure Active Directory has been very useful for our company, it is not difficult to use."
  • "Azure Active Directory could improve the two-factor authentication."

What is our primary use case?

We are using Azure Active Directory in our company at a group level.

What is most valuable?

Azure Active Directory has been very useful for our company, it is not difficult to use.

What needs improvement?

Azure Active Directory could improve the two-factor authentication.

For how long have I used the solution?

I have been using Azure Active Directory for approximately four years.

What do I think about the stability of the solution?

The stability of Azure Active Directory is good.

What do I think about the scalability of the solution?

Azure Active Directory is scalable.

We have approximately 1,000 users using this solution. Not everyone is using Azure Active Directory but the ones involved in the cloud are.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The initial setup was very easy for Azure Active Directory.

What other advice do I have?

My advice to others is if they're going to move to the Azure Cloud Platform, this could be a highly valuable add-on, in order to take care of authentication matters in general. It's a very useful tool and not difficult to use.

I rate Azure Active Directory an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mathew Clarke - PeerSpot reviewer
Presales at Quest Software
MSP
Apr 9, 2022
The best solution you can implement for your identity protection
Pros and Cons
  • "Don't delay implementing this solution, it's the best thing you can do for your identity protection."
  • "It would be an improvement if Authenticator made it easier to recover the app if you reboot your cellphone and lose access."

What is our primary use case?

I use Authenticator across my company for controlling access to our platforms and data.

What is most valuable?

The most valuable feature is the prompt for a number so that you're sure what you're seeing is what you're agreeing to.

What needs improvement?

It would be an improvement if Authenticator made it easier to recover the app if you reboot your cellphone and lose access.

What do I think about the stability of the solution?

Authenticator is stable.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Don't delay implementing this solution, it's the best thing you can do for your identity protection. I would rate Authenticator as nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1781802 - PeerSpot reviewer
Infrastructure Manager at a consumer goods company with 51-200 employees
Real User
Feb 18, 2022
Improved stability and straightforward to set up but licensing is confusing
Pros and Cons
  • "Azure is the leading market solution because of its history, features, and maturity."
  • "The technical support can be confusing - if you're looking for something very specific, it can be hard to get the right answer or a solution."

What is our primary use case?

My main use is for directory services, including identity access, management policies, access control, authentication features, and endpoint management.

What needs improvement?

The licensing model makes it difficult to understand the real cost of the solution, especially because it changes all the time.  

For how long have I used the solution?

I have fifteen years of experience with Active Directory.

What do I think about the stability of the solution?

The stability has improved from a couple of years ago. From time to time, there are service interruptions, but they're not a problem.

What do I think about the scalability of the solution?

This solution is easily scalable.

How are customer service and support?

The technical support can be confusing - if you're looking for something very specific, it can be hard to get the right answer or a solution. Google Workspace's support is stronger - it's fast and easy, and they go the extra mile without asking.

How was the initial setup?

Active Directory is straightforward to set up.

What other advice do I have?

Azure is the leading market solution because of its history, features, and maturity. I'd rate this solution seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1559979 - PeerSpot reviewer
Service Architect at a computer software company with 10,001+ employees
Real User
Feb 16, 2022
Adds a valuable extra layer to data security; very functional
Pros and Cons
  • "The solution adds an extra layer of security."
  • "I use this solution on a daily basis and it's a very functional app that adds an extra layer when it comes to securing the data owned by my company."
  • "I'd like to see integration between applications and phones included in the solution."

What is our primary use case?

My primary use case is to access our company resources. I'm a solution architect and we are customers of Authenticator.

What is most valuable?

I use this solution on a daily basis and it's a very functional app. that adds an extra layer when it comes to securing the data owned by my company. It's quite easy to deploy. 

What needs improvement?

I'd like to see integration between applications and phones included in the solution. It would also be helpful to have support for the kind of integration you see between Facebook and Google, support with protocols from one application on the internet or SaaS to another one. I've seen several kinds of applications in the area of risky behavior that are a little better in other solutions.

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

The solution always works, it's stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have around 40,000 users in our company. 

Which solution did I use previously and why did I switch?

I have previously used other products but Authenticator is included in the Microsoft license suite package so the decision to go with it was commercial. 

How was the initial setup?

The solution is connected with Intune in the cloud so implementation is very easy and took me less than five minutes. Everything is updated via Microsoft cloud delivery.

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NASSER ALY - PeerSpot reviewer
Computer Chief Specialist Engineer at a university with 1,001-5,000 employees
Real User
Jan 24, 2022
Cloud accessible, overall functions well, and simple deployment
Pros and Cons
  • "Overall the solution functions very well, such as the ability to access it from the cloud."

    What is our primary use case?

    The solution is being used at Kuwait University for different things, such as email systems.

    What is most valuable?

    Overall the solution functions very well, such as the ability to access it from the cloud.

    For how long have I used the solution?

    I have been using Azure Active Directory for approximately eight years.

    What do I think about the stability of the solution?

    The stability of Azure Active Directory is good.

    What do I think about the scalability of the solution?

    Azure Active Directory has been scalable.

    How are customer service and support?

    If we have any problems we contact the local reseller, and if we need to contact Microsoft, we do it directly.

    Which solution did I use previously and why did I switch?

    We were previously using Microsoft Active Directory which was not on the cloud. Having Azure Active Directory on the cloud is a benefit.

    How was the initial setup?

    The initial setup is simple. There is not a need to do any installation or configuration, you only make a subscription and you run it.

    What's my experience with pricing, setup cost, and licensing?

    There is a subscription model that is used for Azure Active Directory.

    The subscription should be categorized by business size. For example, small companies should have a discounted price, this would help small companies and the organization to be automated.

    What other advice do I have?

    I recommend this solution to others.

    I rate Azure Active Directory a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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    Updated: July 2026
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