We are using Microsoft Entra ID for Microsoft services and cloud services such as email and Teams.
Domain Admin at a government with 1,001-5,000 employees
Enhanced user and multifactor authentication experience with a straightforward setup
Pros and Cons
- "The most valuable feature is the ability to authenticate users using Microsoft Entra ID."
- "I would like to see some additional attributes for user objects in Microsoft Entra, especially for tasks such as users and account validation, including guest users and guest accounts."
What is our primary use case?
How has it helped my organization?
We have seen benefits like user authentication and multifactor authentication, which are advantageous for us.
What is most valuable?
The most valuable feature is the ability to authenticate users using Microsoft Entra ID.
What needs improvement?
I would like to see some additional attributes for user objects in Microsoft Entra, especially for tasks such as users and account validation, including guest users and guest accounts.
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Microsoft Entra ID
April 2025

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For how long have I used the solution?
I have been using the solution for approximately three years.
What do I think about the stability of the solution?
We experienced some performance issues with the solution.
How are customer service and support?
Technical support experiences can vary. Sometimes the support is good, and sometimes it requires escalation of the problem. Usually, we have a good experience. I would rate their technical support seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not have any similar solutions before Microsoft Entra ID.
How was the initial setup?
Starting to work with it was straightforward, and the deployment process was okay.
What about the implementation team?
I am not aware of the details regarding the implementation strategy as I need to ask our security engineers.
What other advice do I have?
I'd rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Oct 22, 2024
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Administrative Assistant at Tecapro
Great for SSO, works across deployments, and increases efficiencies
Pros and Cons
- "It has given us the ability to be able to establish single sign-on identities in which we can establish credentials no matter where we are, whether it is on-premises or in the cloud, in a hybrid cloud, or in an additional connection from another cloud where we share equipment or host."
- "I want to see new functionalities for the active directory."
What is our primary use case?
We had the need to integrate the solution that we had on-premise and the email-based identities, so we looked for a solution from the same provider that could establish us and provide a synchronized identity (what we know today as SSO) in our resources and thus be able to log in with the same identities we had on-premise and in the cloud.
We wanted to take advantage of that synchronized identity quickly, simply, and safely. It was important to understand that users today want to have a single password for all resources, be they applications, or devices, in order to help them so that they are not constantly learning different credentials and can thus be faster and more efficient when establishing a single login.
How has it helped my organization?
It has given us the ability to be able to establish single sign-on identities in which we can establish credentials no matter where we are, whether it is on-premises or in the cloud, in a hybrid cloud, or in an additional connection from another cloud where we share equipment or host.
Additionally, we enabled more protection functions so that it is well protected even though it is a single credential for each environment and established for any environment it could be safely protected.
What is most valuable?
Its most outstanding feature is the ability to integrate, segment, establish, add and configure an identity for multiple domains in different regions, locations, or types of clouds. It is one of the hybrid solutions that can be used the most to establish an entity configuration in multiple environments. It is a tool that has given us the ability to establish identity security issues to share and perimeter segment the security of an organization, a domain, and multiple clouds in a fast, simple, and well-established way, which has allowed us to be more efficient.
What needs improvement?
I want to see new functionalities for the active directory. I would like to be able to establish that when you log into computers locally, it is installed on a laptop and you can enable the MFA feature that is currently not available for local computers or Windows on-or off-premise - thus being one of the characteristics that can give greater added value to information security issues.
If this feature was available on computers, it would help us in the future to avoid security breaches, information loss, or data backup vulnerabilities. In many cases, this could generate a complication. However, we always want to innovate, and the Innovation part is always to ensure that any place, device, or management that we are going to establish at the computational level is 100% secure.
For how long have I used the solution?
We've used the solution for one year and two months.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Entra ID
April 2025

Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
IT Security Manager at a construction company with 1,001-5,000 employees
Provides central authentication and allows us to manage user and computer objects with GPOs
Pros and Cons
- "The central authentication server is most valuable. GPOs are useful for user and computer policies."
- "Its price should be improved. It is very expensive for Turkish people."
What is our primary use case?
We are using it for authentication. We are using GPOs for user and computer policies.
What is most valuable?
The central authentication server is most valuable. GPOs are useful for user and computer policies.
What needs improvement?
Its price should be improved. It is very expensive for Turkish people.
For how long have I used the solution?
We have been using Azure Active Directory for about six months. This is a new company, and we started to use new IT solutions. We bought a lot of IT solutions, equipment, and tools.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
At the end of the project, about 1,200 people will use this solution. We don't have any plans to increase its usage.
How are customer service and support?
We didn't use Microsoft's support. We have mostly Turkish or local solution partners for any help.
Which solution did I use previously and why did I switch?
I didn't use any other solution.
How was the initial setup?
It was not easy. It was also not difficult. It took about a month.
What about the implementation team?
We used a solution partner for its deployment. For maintenance, we would have about 10 engineers for 1,200 people.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. Its price should be lower. Price is the most important factor for Turkish people.
What other advice do I have?
This is the best solution for authorization. I would rate it a nine out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of IT at a non-profit with 51-200 employees
It is stable and allows us to see and control PCs and mobile devices
Pros and Cons
- "The ability to see and control PCs and mobile devices is the most valuable. I can see where they are and how many we have. I can also see the age and retention of PCs."
- "The only issue with Azure AD is that it doesn't have control over the wifi network. You have to do something more to have a secure wifi network. To have it working, you need an active directory server on-premises to take care of the networks."
What is our primary use case?
We use it to have better security and better control over PCs and clients.
What is most valuable?
The ability to see and control PCs and mobile devices is the most valuable. I can see where they are and how many we have. I can also see the age and retention of PCs.
What needs improvement?
The only issue with Azure AD is that it doesn't have control over the wifi network. You have to do something more to have a secure wifi network. To have it working, you need an active directory server on-premises to take care of the networks.
For how long have I used the solution?
I have been using Microsoft products for a really long time. I have been using cloud solutions for a couple of years.
What do I think about the stability of the solution?
It is stable and working for us.
How are customer service and technical support?
They don't give support to the end users in Sweden. We always have to go to a reseller, which is a bad thing.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We didn't do it ourselves. A company did it for us.
What's my experience with pricing, setup cost, and licensing?
We are a non-profit organization, so we get good prices from Microsoft for their products. It is working well, but it could be cheaper. For the type of organization we are, it would be good if they could give a little bit more and be more generous like Google, which has completely free services. Microsoft has free versions or web services called Office 365 E1, which is free for use, but we want to have it with more qualified clients.
What other advice do I have?
I would advise getting some help from professionals to implement it. You have to implement it in a very planned way with a very detailed roadmap.
I would rate Microsoft Azure Active Directory Premium an eight out of ten. It is quite good, and we are quite pleased with this solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Manager at a pharma/biotech company with 1-10 employees
Stable, easy to set up, and useful for people who travel a lot
Pros and Cons
- "It has been stable, and we haven't had any issues since we started to use it."
- "Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications."
What is our primary use case?
We use Microsoft Authenticator as well as Microsoft SMS Authenticator. Normally, we enable MFA for all users who have email access and application access. Users can choose which authenticator they want to use. Based on their convenience, they enable Microsoft Authenticator or Microsoft SMS Authenticator. Almost 80% to 90% of users use Microsoft SMS Authenticator. Users who travel a lot choose Microsoft Authenticator.
We are using the latest version. It is updated by default, and we don't have to update the application. It is also automatically updated on mobile.
What is most valuable?
It has been stable, and we haven't had any issues since we started to use it.
What needs improvement?
Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications.
For how long have I used the solution?
I have been using this solution for the last two years.
What do I think about the stability of the solution?
It is stable.
How are customer service and technical support?
We didn't have any issues or concerns. Therefore, we have never raised a ticket for Microsoft Authenticator.
How was the initial setup?
The initial setup is very easy. You have to enable MFA on the portal for a user, and you have to put the user's phone number. The user can then log in with Azure ID. The user is redirected to the second level of code authenticator and receives an SMS on the mobile. The user needs to enter the OTP.
What's my experience with pricing, setup cost, and licensing?
It comes free with the Microsoft account. We have a yearly agreement, and all products are covered under it.
What other advice do I have?
We will keep using Microsoft Authenticator as a secondary solution. We prefer Microsoft SMS Authenticator over Microsoft Authenticator.
I would recommend this solution to others. I would rate Microsoft Authenticator a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Application at a university with 501-1,000 employees
Helps to manage user policies and group management
Pros and Cons
- "The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful."
- "I want to be able to identify the audiences effectively and manage them."
What is our primary use case?
I use the product for user policy and group management.
What is most valuable?
The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful.
What needs improvement?
I want to be able to identify the audiences effectively and manage them.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate Microsoft Entra ID's scalability a ten out of ten.
How are customer service and support?
The tool's support is very responsive.
How would you rate customer service and support?
Positive
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
Microsoft Entra ID's pricing is reasonable.
What other advice do I have?
Microsoft Entra ID is very transparent and easy to access. It is easy to understand, but you shouldn't get lost in the updates.
The product has helped our IT administrators save time. We will be onboarding the HR team soon.
My company is loyal to Microsoft products because of its consistency and flexibility.
I rate the product a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Officer at a computer software company with 11-50 employees
Saves our clients significant time through automation and provides a good level of security
Pros and Cons
- "One of the most important is the Conditional Access. It helps affect a Zero Trust strategy positively."
- "I would like them to improve the dashboard by presenting the raw data in a more visual way for the logs and events. That would help us understand the reports better."
What is our primary use case?
I set up Azure Active Directory for many customers of the company I work for. I'm an implementer. It is the basis of identity and access for all the tenants we are using for our customers.
How has it helped my organization?
Microsoft Entra helps our clients save a lot of time, especially with the many automation processes that we can leverage to facilitate our work. The amount of time saved depends on the customer's needs. In general, on average I would estimate it saves them 40 percent in terms of time. But in some cases, it could be up to 70 percent.
It also helps them save money because they can work with fewer employees, or they don't have to hire more employees to do tasks that can be automated.
Another benefit is that it provides satisfaction at the administration level. On the user level, the ease of use makes it easy to understand without any limitations.
And it provides quite a good level of security for all users.
What is most valuable?
All the features of the solution are helpful. Among them, one of the most important is the Conditional Access. It helps affect a Zero Trust strategy positively.
Also, I use Entra Permission Management to distribute the roles among all users according to management requests. Microsoft provides reports for visibility and all kinds of controls where you can see the users and their access. Permission Management helps reduce the risk surface when it comes to identity permissions. It supports adaptive controls and that helps me in defining the right controls for users.
What needs improvement?
I would like them to improve the dashboard by presenting the raw data in a more visual way for the logs and events. That would help us understand the reports better.
For how long have I used the solution?
I have been using Azure Active Directory for about three years.
What do I think about the stability of the solution?
It's stable. I haven't experienced any downtime or breakdowns with the product.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
I'm satisfied with their support.
How would you rate customer service and support?
Neutral
How was the initial setup?
It's easy to set up.
The amount of time needed to set up Azure Active Directory depends on each customer's use case. It will take at least three to four hours for a small organization, and in that scenario you wouldn't need more than one person to set it up. For larger organizations, it may take a week and we would need two to three persons.
What's my experience with pricing, setup cost, and licensing?
Our customers are looking for advanced features and processes for it to be cost-effective for their organizations. They see it as an overpriced product. They are enjoying using Azure Active Directory, but they are looking for better prices.
What other advice do I have?
Just follow the book.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Info Security Manager at a tech services company with 501-1,000 employees
Allows us to keep everything on the cloud for business continuity
Pros and Cons
- "We haven't had any problems with stability. Everything works fine."
- "Reading documentation could be simplified. Technical support could also be faster."
What is our primary use case?
We use Office 365. We have different licenses because our users are using mail, mail strategies, Microsoft Teams, and the Office package. We use a lot of different services. We use Microsoft Intune, which is connected to Azure and other services like Conditional Access, which we also use. Microsoft Defender is another one, which is also connected to Azure.
The solution is deployed fully in the cloud through Microsoft Azure. We are using the latest version. The solution is on cloud, so we cannot control the version we're using. That is controlled by Microsoft.
What is most valuable?
We are satisfied with this solution because we use all of its features.
What needs improvement?
Reading documentation could be simplified. Technical support could also be faster.
For how long have I used the solution?
We have used Azure Active Directory for several years.
What do I think about the stability of the solution?
We haven't had any problems with stability. Everything works fine.
What do I think about the scalability of the solution?
We haven't had any issues with scalability.
We have approximately 500 users in our organization. We have plans to increase the number of people in our company and products because we're fully integrated with Microsoft and we will continue to use this solution and new ones.
We are an IT company, so the people who are using this solution are software developers.
How are customer service and support?
I'm not satisfied with technical support. On a scale of 1 to 5, I would give it a 2.
Sometimes it is the first-line support, and it takes a lot of time to explain the problem. One problem can be discussed in one month. I even have some examples in the past where I created a request, my problem wasn't resolved, I found solution on the internet. It was faster than receiving a reply from Microsoft.
Which solution did I use previously and why did I switch?
Previously, we used Active Directory on-premise. We also used different products from different vendors.
We switched to Microsoft because it is in the cloud and because of business continuity. For our company, it is better to use everything on the cloud than to keep it on-premise.
It's also better to go to the cloud because of security reasons.
How was the initial setup?
On a scale of 1 to 5, I would rate the difficulty of setup as a 3. It's of medium difficulty.
With setup, sometimes there are difficulties with reading documentation because if you want to implement something, you have to go to Microsoft's instructions, and you will be redirected from one page to another. After reading about just one topic, you have to open 20 new tabs. Every time, you have to jump between instructions, from one instruction to another. I don't like this approach, personally. It should be done in one document, and the instructions could be a little bit simpler for the user.
We implemented Microsoft step-by-step, because first we only used the Office package. Then we started using the Intune solution. Later, we implemented Microsoft Defender, and continued working with Conditional Access. It is not like one setup, so it's a continuous process. It depends on organization scale and the needs from organization.
What about the implementation team?
We deployed the solution ourselves.
What's my experience with pricing, setup cost, and licensing?
The price is fine. It's a good value for the money compared with other solutions.
I cannot provide the exact numbers because we use a different type of licensing. For Azure, we have an Office 365 license. We also have a Microsoft Gold partnership and some products are included in one license.
What other advice do I have?
I would rate this solution 8 out of 10.
The product is really good, but it's up to each company to decide.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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