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reviewer1283088 - PeerSpot reviewer
Solution architect at a insurance company with 5,001-10,000 employees
Real User
Oct 27, 2020
User-friendly with good pricing and easily customizable
Pros and Cons
  • "The single sign-on of the solution is the most valuable aspect."
  • "We would like to have more granularity in the Azure conditional access in order to be able to manage more groups for devices and for applications."
  • "We find that most of the new features are in preview for too long."

What is our primary use case?

We primarily use the solution only for the employees. It offers a single sign-on to business applications. Internal modern applications also go through Azure Active Directory, however, we use Active Directory for the legacy ones. (Kerberos).

How has it helped my organization?

It takes a couple hours to add SSO to new business SaaS. The Azure AD Marketplace has all the applications we bought so far as built-in templates.

What is most valuable?

The single sign-on of the solution is the most valuable aspect.

The initial setup is straightforward.

The solution offers good bundles that include Office 365. 

The pricing is pretty decent.

The product is pretty user-friendly and offers good customization capabilities.

What needs improvement?

We find that most of the new features are in preview for too long. It gives you the announcement that there's a new feature and yet, most of the time, it takes more than one year to have it generally available. Often we have to go and sometimes just use a preview without support. 

We cannot run all the configurations from the APIs. I would like to have something that has code and to just be able to back up and apply my configuration. Right now, we are managing more Azure tenants. It's hard to keep all of those configurations at the same level, the same value.

We would like to have more granularity in the Azure conditional access in order to be able to manage more groups for applications. That way, when adding a new applications I don't have multiple conditional access to modify. 

One of the main requests from our security team is the MFA challenge. Azure, by default, is more user-friendly. We have a lot of debates with the security team here as the MFA doesn't pop up often enough for them. From an end-user perspective, it's a better user experience, as users generally prefer fewer pop-ups, however, security doesn't like it. It's hard for security to add. 

We don't have Azure Premium P2 yet, however, most of the advanced security features are in the P2, and it costs a lot more money.

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For how long have I used the solution?

I've been using the solution for four years at this point.

What do I think about the stability of the solution?

The solution is relatively stable. The only issue we have is that there's a lot of things on Azure that are synchronous. Sometimes it takes time for changes to apply, and it kind of depends on the time of the day. A lot of the time we're happy with it, however, sometimes it creates a bizarre issue that is difficult to troubleshoot.

What do I think about the scalability of the solution?

The solution is quite stable. If an organization needs to expand it out, they can do so rather easily.

We have about 9,000 people in our organization using the solution.

How are customer service and support?

While the technical support is good, you need premium support. The standard support is more for small enterprises. We have the premium support and with the premium support, it's much better. There's a direct line to the correct type of support. It's very good.

Which solution did I use previously and why did I switch?

We previously used SiteMinder from Computer Associates. The main reason we migrated to Azure was for the integration with Office 365. It then became our primary authentication source for the employees.

How was the initial setup?

The initial setup is not too complex. It's pretty straightforward.

What about the implementation team?

We didn't need the assistance of an integrator, reseller or consultant for deployment. We were able to handle everything in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing is really great and Office 365 packages are good. We don't pay for it separately. It's included in our package and the APIs are really great. I'm not sure of the exact cost of Azure. It's a package deal.

Which other solutions did I evaluate?

We've looked into Okta for B2B and B2C clients, not necessarily for our internal employees.

What other advice do I have?

We're just a customer.

We're using the latest version of the solution.

I would recommend the solution for employees. It's a really great tool. However, we tried it also for consumers, for clients for B2B and B2C. For me, it isn't really a great production product. We researched Okta for that.

Overall, I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2315517 - PeerSpot reviewer
Director of Application at a university with 501-1,000 employees
Real User
Dec 20, 2023
Helps to manage user policies and group management
Pros and Cons
  • "The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful."
  • "I want to be able to identify the audiences effectively and manage them."

What is our primary use case?

I use the product for user policy and group management. 

What is most valuable?

The tool's most valuable feature is auto logs. It helps with user activity and monitoring. It also assists us with GLBA policies and procedures. Microsoft Entra ID gives a 360 view of what the user has access to, what applications are available to them, when they are logging in and out, etc. It makes knowing what is happening to our tenants incredibly powerful. 

What needs improvement?

I want to be able to identify the audiences effectively and manage them. 

What do I think about the stability of the solution?

I rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Entra ID's scalability a ten out of ten. 

How are customer service and support?

The tool's support is very responsive. 

How would you rate customer service and support?

Positive

What was our ROI?

We have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Entra ID's pricing is reasonable. 

What other advice do I have?

Microsoft Entra ID is very transparent and easy to access. It is easy to understand, but you shouldn't get lost in the updates. 

The product has helped our IT administrators save time. We will be onboarding the HR team soon. 

My company is loyal to Microsoft products because of its consistency and flexibility. 

I rate the product a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Entra ID
June 2026
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reviewer2315649 - PeerSpot reviewer
Lead Systems Engineer at a non-profit with 1,001-5,000 employees
Real User
Dec 14, 2023
An easy to use solution to manage single sign-on
Pros and Cons
  • "The product is easy to use."
  • "Microsoft Entra ID should improve workload identities. It should set conditional access."

What is our primary use case?

We use the solution for single sign-on. 

What is most valuable?

The product is easy to use. 

What needs improvement?

Microsoft Entra ID should improve workload identities. It should set conditional access. 

For how long have I used the solution?

I have been using the product for six years. 

What do I think about the scalability of the solution?

My company has 5000 end users. I rate the product's scalability a nine out of ten. 

How are customer service and support?

The tool's support is not good. However, the documentation is good. 

How would you rate customer service and support?

Negative

How was the initial setup?

The tool's deployment is easy. 

What about the implementation team?

We relied on two resources for deployment. 

What was our ROI?

I have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

The solution was fairly priced the last time I checked the costs. 

What other advice do I have?

Microsoft Entra ID has helped us save money. It also helped us save 70 percent of the time. I rate it a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure and Cloud Principle Specialist at a tech services company with 1,001-5,000 employees
Real User
Apr 13, 2023
Integrates well with Microsoft products but configuring third-party solutions can be difficult
Pros and Cons
  • "Multi-factor authentication really secures our environments and gives us the flexibility to use location-based policies. Azure AD also gives us a lot of flexibility in our scope of integration."
  • "I would like it to be easier to integrate third-party applications."

What is our primary use case?

We use Azure AD for sign-on security as well as for our customers' Microsoft 365 solutions. We help migrate our customers from the traditional Active Directory, and to use Exchange Online and Microsoft Teams. We use Azure AD to secure their login processes with multi-factor authentication. In some specific cases, where there are specific applications, databases, or Active Directory login information about users, we integrate Azure AD with those elements.

What is most valuable?

Multi-factor authentication really secures our environments and gives us the flexibility to use location-based policies. Azure AD also gives us a lot of flexibility in our scope of integration.

It's easy to configure Microsoft products with Azure AD. It is almost an instant integration. In hybrid installations it is a bit more complex to configure, but not that much. In short, it is good for most Microsoft customers and the products they use.

What needs improvement?

Some of the features related to authentication could be made clearer. In my last organization, I tried to integrate a third-party education solution with Azure AD, but it was a bit difficult to configure. I would like it to be easier to integrate third-party applications.

For how long have I used the solution?

I have been using Azure AD for three or four years.

What do I think about the stability of the solution?

It's a stable product. I haven't encountered any problems or bugs.

What do I think about the scalability of the solution?

The solution is very scalable.

How was the initial setup?

In general, there is no problem in configuring Azure AD. It's not hard. But, as I said, configuring third-party, open-source applications with it is a little bit difficult.

We usually set aside one day to configure Azure AD for new organizations. In general, it takes one person to maintain it, perhaps two in some cases.

What other advice do I have?

We have faced a few little problems in our customers' hybrid environments. Backing up the ADFS (Active Directory Federation Services) is very important, but some of our customers didn't do so and they lost their ADFS proxy servers. That is one of the important lessons I have learned. In those cases we had to reconfigure almost everything. It's simple to back up ADFS, so I would advise doing so.

But from the user's point of view, we've faced no problems. It works well.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2040363 - PeerSpot reviewer
IT Consultant at a consultancy with 10,001+ employees
Real User
Dec 18, 2022
Secure, user-friendly, simple to install, and reliable
Pros and Cons
  • "The most valuable feature of this solution is that is easy to use."
  • "I believe it can also be integrated into other Microsoft products, as well as more integrations with other solutions."

What is our primary use case?

When we access the API, we use Microsoft Authenticator. Something with potential will be saved, and if the company has some use cases to connect to some database, I will use it as well, or something along those lines.

How has it helped my organization?

Normally, because a third party requires it.

It provides you with security. It provides the third party with some level of security.

But vendors like myself do not appreciate it.

What is most valuable?

The most valuable feature of this solution is that is easy to use.

It is also automated.

What needs improvement?

I believe it can also be integrated into other Microsoft products, as well as more integrations with other solutions.

For how long have I used the solution?

I have been working with Microsoft Authenticator for two years.

I am working with the most recent version.

What do I think about the stability of the solution?

Microsoft Authenticator is quite stable.

I would rate the stability of Microsoft Authenticator a ten out of ten.

What do I think about the scalability of the solution?

Microsoft Authenticator is a scalable solution. 

I would rate the scalability of Microsoft Authenticator an eight out of ten.

As far as I know, we have more than 30 users in our organization. Some are senior professionals and some are developers.

How are customer service and support?

I have never dealt with technical support.

Which solution did I use previously and why did I switch?

I use UiPath as well as Automation Anywhere.

I started with Authenticator and then moved on to the Namespace version or class that I can import from Microsoft.

How was the initial setup?

I would rate the initial setup a ten out of ten.

It was easy.

It only took a few hours to deploy.

It's an out-of-the-box deployment, but I am not the one who manages it.

What about the implementation team?

One person was involved in the deployment.

What other advice do I have?

I would recommend this solution to others who are interested in using it. It is easy to use and it fits its purpose.

Because it is scalable and reliable, I would rate Microsoft Authenticator an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1404414 - PeerSpot reviewer
IT Functional Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Apr 9, 2022
Scalable, reliable, and easy to use
Pros and Cons
  • "Azure Active Directory has been very useful for our company, it is not difficult to use."
  • "Azure Active Directory could improve the two-factor authentication."

What is our primary use case?

We are using Azure Active Directory in our company at a group level.

What is most valuable?

Azure Active Directory has been very useful for our company, it is not difficult to use.

What needs improvement?

Azure Active Directory could improve the two-factor authentication.

For how long have I used the solution?

I have been using Azure Active Directory for approximately four years.

What do I think about the stability of the solution?

The stability of Azure Active Directory is good.

What do I think about the scalability of the solution?

Azure Active Directory is scalable.

We have approximately 1,000 users using this solution. Not everyone is using Azure Active Directory but the ones involved in the cloud are.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The initial setup was very easy for Azure Active Directory.

What other advice do I have?

My advice to others is if they're going to move to the Azure Cloud Platform, this could be a highly valuable add-on, in order to take care of authentication matters in general. It's a very useful tool and not difficult to use.

I rate Azure Active Directory an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mathew Clarke - PeerSpot reviewer
Presales at Quest Software
MSP
Apr 9, 2022
The best solution you can implement for your identity protection
Pros and Cons
  • "Don't delay implementing this solution, it's the best thing you can do for your identity protection."
  • "It would be an improvement if Authenticator made it easier to recover the app if you reboot your cellphone and lose access."

What is our primary use case?

I use Authenticator across my company for controlling access to our platforms and data.

What is most valuable?

The most valuable feature is the prompt for a number so that you're sure what you're seeing is what you're agreeing to.

What needs improvement?

It would be an improvement if Authenticator made it easier to recover the app if you reboot your cellphone and lose access.

What do I think about the stability of the solution?

Authenticator is stable.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Don't delay implementing this solution, it's the best thing you can do for your identity protection. I would rate Authenticator as nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1781802 - PeerSpot reviewer
Infrastructure Manager at a consumer goods company with 51-200 employees
Real User
Feb 18, 2022
Improved stability and straightforward to set up but licensing is confusing
Pros and Cons
  • "Azure is the leading market solution because of its history, features, and maturity."
  • "The technical support can be confusing - if you're looking for something very specific, it can be hard to get the right answer or a solution."

What is our primary use case?

My main use is for directory services, including identity access, management policies, access control, authentication features, and endpoint management.

What needs improvement?

The licensing model makes it difficult to understand the real cost of the solution, especially because it changes all the time.  

For how long have I used the solution?

I have fifteen years of experience with Active Directory.

What do I think about the stability of the solution?

The stability has improved from a couple of years ago. From time to time, there are service interruptions, but they're not a problem.

What do I think about the scalability of the solution?

This solution is easily scalable.

How are customer service and support?

The technical support can be confusing - if you're looking for something very specific, it can be hard to get the right answer or a solution. Google Workspace's support is stronger - it's fast and easy, and they go the extra mile without asking.

How was the initial setup?

Active Directory is straightforward to set up.

What other advice do I have?

Azure is the leading market solution because of its history, features, and maturity. I'd rate this solution seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NASSER ALY - PeerSpot reviewer
Computer Chief Specialist Engineer at a university with 1,001-5,000 employees
Real User
Jan 24, 2022
Cloud accessible, overall functions well, and simple deployment
Pros and Cons
  • "Overall the solution functions very well, such as the ability to access it from the cloud."

    What is our primary use case?

    The solution is being used at Kuwait University for different things, such as email systems.

    What is most valuable?

    Overall the solution functions very well, such as the ability to access it from the cloud.

    For how long have I used the solution?

    I have been using Azure Active Directory for approximately eight years.

    What do I think about the stability of the solution?

    The stability of Azure Active Directory is good.

    What do I think about the scalability of the solution?

    Azure Active Directory has been scalable.

    How are customer service and support?

    If we have any problems we contact the local reseller, and if we need to contact Microsoft, we do it directly.

    Which solution did I use previously and why did I switch?

    We were previously using Microsoft Active Directory which was not on the cloud. Having Azure Active Directory on the cloud is a benefit.

    How was the initial setup?

    The initial setup is simple. There is not a need to do any installation or configuration, you only make a subscription and you run it.

    What's my experience with pricing, setup cost, and licensing?

    There is a subscription model that is used for Azure Active Directory.

    The subscription should be categorized by business size. For example, small companies should have a discounted price, this would help small companies and the organization to be automated.

    What other advice do I have?

    I recommend this solution to others.

    I rate Azure Active Directory a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1754889 - PeerSpot reviewer
    Solutions Specialist at RV BYGGERI
    Real User
    Jan 16, 2022
    Has good MDM and MI features
    Pros and Cons
    • "I like Intune's MDM and MI."
    • "If the ecosystem is Microsoft, I recommend Intune because it's Microsoft's end-to-end solution."
    • "I would like it if Intune could manage MacOS or iOS directly. Right now, we have to use a third-party solution."

    What is most valuable?

    I like Intune's MDM and MI.

    What needs improvement?

    I would like it if Intune could manage MacOS or iOS directly. Right now, we have to use a third-party solution. 

    For how long have I used the solution?

    I've been working with Intune for four years

    What do I think about the stability of the solution?

    I think Intune is more stable compared to five years ago.

    What do I think about the scalability of the solution?

    Intune's scalability is better now that it's on the cloud. We can deploy to all of our devices without performance suffering.  

    How are customer service and support?

    Microsoft support is good.

    How was the initial setup?

    My customers usually do a pilot project. Then it goes to the IT department after that. If they are happy with the features and functionality, then they will deploy it to the users. We typically have no problems, but sometimes we face issues with older devices.

    What's my experience with pricing, setup cost, and licensing?

    I would like to see Microsoft offer discounts for larger Intune deployments.

    What other advice do I have?

    I rate Intune nine out of 10. If the user is working with a Microsoft device or license, Intune is really powerful because it has a bundled license. Still, if we need to manage another system, Intune is too expensive. If the ecosystem is Microsoft, I recommend Intune because it's Microsoft's end-to-end solution. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.