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Managing Director at KRsolns LTD
Real User
Cloud-based, simple installation, and accessible from anywhere at any time
Pros and Cons
  • "What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients."
  • "The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity."

What is our primary use case?

The active directory on Microsoft Azure is similar to the corresponding system for an on-premise active directory.

What is most valuable?

I have no issues with Azure Active Directory.

Our users and clients are migrating from on-premises solutions to cloud-based solutions. As a result, they do not require on-premise service. 

What I like is that I can go anywhere, at any time, and to any client premise, and I can simply log in to the admin panel and can serve any of my clients.

Instead of using Team Viewer, you connect to their local service, which is centralized. I have got the Microsoft exchange, and have access to Microsoft Azure. I can check the workstations, and perhaps soon I will be using Microsoft Intune and the Microsoft Defender enterprise. Even if I am not on the premises, I will be able to check and secure my workstations.

What needs improvement?

I don't have any major problems. I don't use it in a way that requires a lot of resources.

The main issue is that because Active Directory is in the cloud, it will inevitably be dependent on internet connectivity.

It would be beneficial if Microsoft could make it lighter so that it requires fewer resources.

Better pricing will help us market it more than having it on-premises.

For how long have I used the solution?

Azure Active Directory was implemented one year ago.

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What do I think about the stability of the solution?

For the time being it has been stable. I have a small number of clients, and no hybrid system. We chose those clients with a maximum of twenty users. We don't want large clients so that we can implement one system in one location, and roll it out the same way to all of the clients.

What do I think about the scalability of the solution?

In total, I have 10 clients, five of those are now users of Azure Active Directory.

By the end of the year, we hope to have all of our clients using Microsoft Azure.

New clients are immediately placed on Microsoft Azure.

How are customer service and support?

The Microsoft team in Mauritius has been extremely helpful in implementing systems and resolving issues. We have small clients who have not been faced with many issues.

Which solution did I use previously and why did I switch?

We deploy the M365 business premium services and a couple of months ago we started to implement 365 Defender. It is a cloud-based solution.

We're new to it. For the time being, we are only using the antivirus component. We haven't used Intune yet. We are not using the entire package. We are only now going to put such solutions into action.

Microsoft Azure was implemented a year ago, and is only used for the creation of users and emails, group emails, and shared boxes, but my clients are mostly lawyers. So, the primary uses are online email exchange and word processing.

We are trying to implement Microsoft Azure more and more.

Azure is the central point. Microsoft Azure is replacing my on-premises service.

How was the initial setup?

The installation is rather straightforward.

What about the implementation team?

We had some assistance from the local Microsoft team.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a monthly basis.

When I calculated the price, it appeared to be nearly the same as the on-premise server. 

Better pricing would attract customers to use the cloud.

What other advice do I have?

We haven't had to deal with any major recovery issues.

We have had Excel and Word files that were simply recoverable. We backup the server, but nothing more serious than that.

We are Microsoft centric solution providers.

We have very small clients, companies with 20 to 30 users of Excel, Word, and the internet. We deploy Microsoft 365 platforms, not much in the way of large software applications.

I would recommend this solution to others, and I am already promoting it. 

I am suggesting that all of my clients migrate from on-premise active directory to a Microsoft view because, with the current COVID, many of our users work from home. I just wanted to point out that almost all of our users work from home. They are currently working on the roaster. Half of the company works from home, while the other half works on-site. Having active and SharePoint, is really assisting them in working from home.

I would rate Azure Active Directory a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1574265 - PeerSpot reviewer
Cloud Admin at a tech services company with 10,001+ employees
Real User
Secure, highly reliable, quick and responsive technical support
Pros and Cons
  • "The security and infrastructure management features are the most valuable ones for us."
  • "Better deployment management and visibility functionality would be helpful."

What is our primary use case?

I am a cloud engineer, and I do a lot of administrative work that involves creating new infrastructure for our applications. Whenever I create infrastructure, I have to install it on our Active Directory and then set it up. This is how it was that I started working with Azure Active Directory.

Once the infrastructure is set up, I usually proceed to create user groups and user IDs inside Active Directory. After they are created, I set up and configure them based on the requirements of the organization, including the access required for different groups and users.

How has it helped my organization?

We deal with a lot of health information that we have to keep confidential, so having the Azure cloud security policies in place, such that nothing is exposed to the outside world, is helpful for us.

What is most valuable?

The security and infrastructure management features are the most valuable ones for us.

It offers multifactor authentication for setting up development pipelines.

What needs improvement?

Better deployment management and visibility functionality would be helpful. There is a lot of room for improvement in our infrastructure, and in particular, when we create something, we have to visit a lot of websites. This makes life more difficult for us.

When we deploy new infrastructure, it begins with a lengthy approval process. For example, as an administrator, I may receive an infrastructure request from one of our developers. The developer might need access to our front-end, where all of the servers are deployed. The problem is that we don't know exactly what has been deployed within our servers, so better visibility would be helpful.

It's a closed infrastructure, and every developer gets an individualized container. We don't know exactly which features have been provided to them and it's a roundabout process to log back into Active Directory and see exactly what permissions have been assigned. It requires returning to a specific feature and looking at the specific user.

For how long have I used the solution?

I have been working with Azure Active Directory for just over three and a half years.

What do I think about the stability of the solution?

This is a highly reliable solution and we plan to continue using it.

What do I think about the scalability of the solution?

Right now, we have 5,000 users that are deployed on Azure Active Directory. Every internal user account that's been created has some sort of multifactor authentication attached to it.

Right now, there isn't a plan to increase our usage. I think we have reached our maximum capacity and if we have to add on something else, then we have to use another tenant or figure out a different way to do it.

We have a team of 15 people who deal with tickets related to this solution.

How are customer service and technical support?

We constantly have the chance to engage with Microsoft regarding Azure Active Directory. They provide full-time support, so for any issues that we face, we just create a ticket. When we have issues, we quickly get someone from the Azure support team to help us out.

Which solution did I use previously and why did I switch?

Prior to using Azure Active Directory, we had our own Active Directory. Once we started migrating our applications to Azure, we began moving away from our traditional implementation.

How was the initial setup?

The initial deployment process takes a couple of days for us, although exactly how long depends upon the type of deployment. If you have new deployments then I suggest creating an automated script that will kick it off because this will save time. If on the other hand, there is something that is already deployed and it needs to be redeployed, it doesn't take longer than a couple of hours.

It only takes one person to deploy. It is done on a ticket basis, as requested by people like our developers.

What was our ROI?

This product provides added value to the company.

What other advice do I have?

In summary, this is a good product and it has been helpful for us, but without doing the proper research, I wouldn't recommend starting with Azure Active Directory. Migrating all of your user accounts and then your resources from different domains to an Azure Active Directory is a huge task. It means that you have set up to create everything from scratch, so without doing proper research, you may run into problems.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Consultant - Owner with 1-10 employees
Consultant
It's just a product that made life simpler for my clients to be able to integrate everything.
Pros and Cons
  • "The self-password reset if it's enabled and configured properly, really helps a company be able to reset rather than getting IT involved."
  • "Just because I've been in the Azure space since it started out and in the Microsoft Cloud AD since the BPOS days in the early 2000s, and it's just a product that made life simpler for my clients to be able to integrate everything."
  • "Documentation I think is always the worst part with what Azure's doing right now across the board."

What is our primary use case?

The primary use case of this solution is single sign-on, and if a company is going to use Azure AD, a lot of what they are looking for is to manage those sign-ins and logins and have a single place for it to be.

How has it helped my organization?

I've been in the Azure space since it started out and in the Microsoft Cloud AD since the BPOS days in the early 2000s, and it's just a product that made life simpler for my clients to be able to integrate everything.

What is most valuable?

The self-password reset if its enabled and configured properly, really helps a company be able to reset rather than getting IT involved. 

Additionally, the capability of adding that single sign-on for other pieces that you might want to run through Azure Active Directory, such as Office 365 or Salesforce or any number of different third party authentications that you need can be done through Azure Directory Premium.

What needs improvement?

One of the things with Windows 10 as a company client's software is that they're using it on laptops, desktops, or whatever. In Active Directory Premium, you can control the sign-in and the spaces where documents might be kept on that device with Active Directory Premium and the rights management piece.

Documentation I think is always the worst part with what Azure's doing right now across the board. You may run into an issue you get a technician that says, "Here, look at all these links through self-documentation, and then make comments to it if you want to change it or do something." It's just that the documentation itself, is not very friendly to somebody who is just going in to it. If I had to turn it over to a customer, I just don't think that documentation is that friendly to somebody who does not have in-depth knowledge.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

My impressions of the stability of the product are that it is a pretty good product. I have seen one outage in the last three years, where it just would not work. It only lasted an hour. It was a pretty big deal, but other than that it has been very dependable.

What do I think about the scalability of the solution?

It scales really easy. It's just adding more scales. It is eally easily as far as number of users are concerned, if you're talking about scaling into other apps or other things that you have. Again, there's a configuration curve there. But, if you're scaling applications or services, then there can be a little more difficulty in that.

How are customer service and technical support?

It's hit or miss. I've had more success in the last probably eight months than I had prior to that. If there's one downfall to their tech support, it's too compartmentalized. So if you're talking AD Premium, and again, with all of the different pieces to it. If you have a single sign-on issue, you might get a different technician than you would get for a joining a VM to Azure AD or whatever. They compartmentalize their tech support, and I will say to myself, "Well, just give me a guy that knows what's going on." But, then they get very compartmentalized in their tech support. They have to bring somebody else in, or have to research or do whatever. So, that's the one criticism that I have. Response has been excellent. They get you well within their SOAs, depending on what you've got paid for tech support.

How was the initial setup?

It's pretty straightforward depending on what your needs are.

What's my experience with pricing, setup cost, and licensing?

Licensing is easy.

What other advice do I have?

The biggest piece of advice is if you're planning for all applications that need authentication, and making sure that all applications that need authentication or that you're going against, that you're using the premium parts of Active Directory for, are compliant with the solution and not finding out afterwards.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2315610 - PeerSpot reviewer
VP of IT at a financial services firm with 51-200 employees
Real User
Top 20
Makes user management easy and works very well with the Microsoft ecosystem
Pros and Cons
  • "The user management groups are valuable. It is a pretty basic product, but user management, in general, is valuable with the ability to differentiate between business lines and add different policies, group-based management, and dynamic user groups."
  • "Allowing for more customization would be very useful. There is a limited metadata capability. When you look at a user, there are only six pieces of information you can see, but organizations are way more complex, so having that metadata available and being able to use that for dynamic user groups and other policies would be very helpful."

What is our primary use case?

We use it for access and identity management.

How has it helped my organization?

Microsoft Entra ID has improved the way we administer the technology. One strong capability is our ability to use single sign-on. Using identity is an important component of our security, so we have been able to consolidate. Instead of having to manage users for different applications, we use single sign-on. We use Microsoft Entra ID to be the core of identity management across all applications. We have the capability to do so, so it reduces the burden of onboarding, offboarding, and giving different permissions because we have a centralized way to handle that.

Microsoft Entra ID does a pretty good job of providing a single pane of glass for managing user access. For zero trust and the more modern security approaches, it is key to have a single pane of glass. We are able to be very regimented and have processes that are repeatable and reproducible. It provides that consistency, so it is easier to be very consistent.

Microsoft Entra ID has helped to save time for our IT administrators, but I would have a hard time quantifying that. We do not have a lot of users. We are dealing with hundreds of users and not thousands or tens of thousands of users. We are able to use logic and rules to handle most permissioning versus having to do administrative things manually. There is less touch. We touch it only when we have to troubleshoot. If we have a good set of rules, it handles what we need to handle.

What is most valuable?

The user management groups are valuable. It is a pretty basic product, but user management, in general, is valuable with the ability to differentiate between business lines and add different policies, group-based management, and dynamic user groups.

What needs improvement?

Allowing for more customization would be very useful. There is a limited metadata capability. When you look at a user, there are only six pieces of information you can see, but organizations are way more complex, so having that metadata available and being able to use that for dynamic user groups and other policies would be very helpful.

For how long have I used the solution?

We have been using Microsoft Entra ID for six years.

What do I think about the stability of the solution?

For the most part, it is very stable. I am not worried about its stability.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and support?

Typically, the people who provide us support want to provide good service, but overall, there is a lot of room for improvement because the subject matter experts basically follow the script, and sometimes, they neglect to listen to what we are asking for. We would have already gone through the steps, and we explain it, but we have to repeat ourselves multiple times.

Which solution did I use previously and why did I switch?

In my past experiences, I have used Okta and the other ones. In my current organization, I have not used any other solution. When I came in, thankfully, we had Azure AD. We stuck with it, and we made that the primary. It is not perfect for sure, but it works very well in the Microsoft ecosystem. It works well together with Intune and other Microsoft solutions. Because we have a single stack in Microsoft, it works very well with Intune. In the past, I have had different identity and access management, and then you have interoperability issues. Even though Microsoft Entra ID is not perfect, there is less of that. You get one vendor, and usually, things work out eventually.

How was the initial setup?

I was not involved in its deployment in my current organization, but I was spearheaded into bringing from a basic use case to a lot more security and a lot more automation and manageability.

Initially, the initial setup was very basic, and then we modernized it and improved it. We used a lot more policy, and dynamic user groups were a big aspect of that single sign-on in the app management, app registration, and various other aspects.

What about the implementation team?

We took a little bit of external help to make sure that our approach was optimized.

What was our ROI?

It is difficult to quantify that. Because there is the cost of switching, usually, it ends up being a wash.

What's my experience with pricing, setup cost, and licensing?

Pricing could always be better. You pay the premium for Microsoft. Sometimes, it is worth it, and at other times, you wish to have more licensing options, especially for smaller companies.

Which other solutions did I evaluate?

We are currently not evaluating other options.

What other advice do I have?

I would rate Microsoft Entra ID an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Maximilian Conrad - PeerSpot reviewer
Cloud Architect at a transportation company with 10,001+ employees
Real User
Top 10
Helps to manage local users in the Microsoft Entra ID environment
Pros and Cons
  • "The tool's most valuable features are security and integration with other tenants."
  • "The product takes at least ten minutes to activate privilege identity management roles."

What is our primary use case?

We manage local users in the Microsoft Entra ID environment. 

What is most valuable?

The tool's most valuable features are security and integration with other tenants. 

What needs improvement?

The product takes at least ten minutes to activate privilege identity management roles. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

The tool's stability is good. 

How are customer service and support?

Microsoft Entra ID's support is good. 

How was the initial setup?

The tool's deployment is easy. However, documentation is not helpful. 

What's my experience with pricing, setup cost, and licensing?

The product is cheap. It is free for our tenant. 

What other advice do I have?

I rate the product a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marios Christodoulou - PeerSpot reviewer
DB and Systems Engineer at JCC Payment Systems Ltd
Real User
Top 5
A stable and scalable solution with good conditional access policies
Pros and Cons
  • "I like Azure AD's conditional access policies. Microsoft Entra provides a single pane of glass for managing user access, improving the overall user experience."
  • "The workflow management for registering new applications and users could be improved."

What is our primary use case?

Azure AD helps us manage application and hybrid identities.

What is most valuable?

I like Azure AD's conditional access policies. Microsoft Entra provides a single pane of glass for managing user access, improving the overall user experience. 

What needs improvement?

The workflow management for registering new applications and users could be improved.

For how long have I used the solution?

I have used Azure AD for about eight years.

What do I think about the stability of the solution?

Azure AD is stable.

What do I think about the scalability of the solution?

Azure AD is scalable. 

How are customer service and support?

Azure AD is so stable and easy to administer that we don't need to contact support. 

How was the initial setup?

Setting up Azure AD is straightforward. 

What other advice do I have?

I rate Azure Active Directory a nine out of ten. You should use premium licenses or Azure directly whenever possible to take advantage of the new security features since E3. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rajorshi Roy - PeerSpot reviewer
Jr. System Admin at a tech services company with 5,001-10,000 employees
MSP
Offers an additional layer of security with MFA, multiple authentication methods, and excellent technical support
Pros and Cons
  • "The two-factor authentication provides an additional layer of security for our organizational data, so Microsoft Authenticator plays a crucial role in making our confidential data more secure."
  • "Our users sometimes experience issues from having multiple Microsoft accounts, which can cause some confusion and hassle."

What is our primary use case?

We primarily use the solution for MFA; to access apps such as Teams or Outlook, two-factor authentication with our mobile phones is required.

We also use Authenticator to assist our clients with re-enrolling, moving, and adding new devices. 

How has it helped my organization?

The solution helps us keep our data secure and prevents security breaches, malware, etc. The app also provides us with options regarding our authentication preferences.

What is most valuable?

The two-factor authentication provides an additional layer of security for our organizational data, so Microsoft Authenticator plays a crucial role in making our confidential data more secure.

The solution offers multiple authentication methods via text, call, or the app. This gives us many options and flexibility when it comes to MFA.

What needs improvement?

Our users sometimes experience issues from having multiple Microsoft accounts, which can cause some confusion and hassle.

It would be good to see the incorporation of fingerprints and Face IDs as authentication options. This would simplify the authentication process for end users, especially those who aren't as tech-savvy. It is also a consideration for visually impaired people, for example.

For how long have I used the solution?

We have been using the solution for about one and a half years. 

What do I think about the stability of the solution?

Microsoft Authenticator is a very stable application; our only issue is that we run into the occasional bug.

What do I think about the scalability of the solution?

The solution is highly scalable. Many organizations use it around the world. 

How are customer service and support?

The technical support is very good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used PingID when working for another organization, which is slightly different from Microsoft Authenticator.

How was the initial setup?

I wasn't involved in the initial setup, but the solution is straightforward to use once installed. 

The solution requires a little maintenance, as we sometimes encounter bugs where the app doesn't recognize a user account, for example.

What's my experience with pricing, setup cost, and licensing?

I am not involved in the pricing or licensing, so I can't speak to that. 

What other advice do I have?

I would rate the solution a 10 out of 10.

I would advise potential users to familiarize themselves with the basics of the solution; how to set up an account, how to use the app etc. It's always a good idea to have a clear reason for using a particular solution, how it functions, and what role it fulfills.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
HakanCengiz - PeerSpot reviewer
IT Security Manager at a construction company with 1,001-5,000 employees
Real User
Provides central authentication and allows us to manage user and computer objects with GPOs
Pros and Cons
  • "The central authentication server is most valuable. GPOs are useful for user and computer policies."
  • "Its price should be improved. It is very expensive for Turkish people."

What is our primary use case?

We are using it for authentication. We are using GPOs for user and computer policies.

What is most valuable?

The central authentication server is most valuable. GPOs are useful for user and computer policies.

What needs improvement?

Its price should be improved. It is very expensive for Turkish people.

For how long have I used the solution?

We have been using Azure Active Directory for about six months. This is a new company, and we started to use new IT solutions. We bought a lot of IT solutions, equipment, and tools. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

At the end of the project, about 1,200 people will use this solution. We don't have any plans to increase its usage.

How are customer service and support?

We didn't use Microsoft's support. We have mostly Turkish or local solution partners for any help. 

Which solution did I use previously and why did I switch?

I didn't use any other solution.

How was the initial setup?

It was not easy. It was also not difficult. It took about a month.

What about the implementation team?

We used a solution partner for its deployment. For maintenance, we would have about 10 engineers for 1,200 people.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. Its price should be lower. Price is the most important factor for Turkish people. 

What other advice do I have?

This is the best solution for authorization. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.