N-able N-sight Remote Monitoring & Management Reviews

We are using this solution to monitor the connectivity of our network devices.

We like that this solution is in real-time, it gives us real-time monitoring. 

If there is an issue with the equipment or there is no connectivity, we receive a notification immediately. From the dashboard, we can see which devices are currently down.

After testing, we decided not to proceed with this product. It is very good and has many features, but the cost is very expensive so it is beyond our budget. We decided to use other software.

I would like to see notifications sent with SMS. For example, when we are outside or we are working remotely, we wouldn't need an internet connection to know if there are any failures or disconnections in our systems. We would know by receiving an SMS notification.

We have been using SolarWinds for three months.

The stability is very good.

SolarWinds MSP is scalable.

We have approximately 200 users.

We were satisfied with technical support.

Previously, we were using PRTG network monitoring. Their features are similar to SolarWinds but the cost is less.

It took three months to deploy SolarWinds MSP. The implementation itself was only a week but the testing took three months.

We did not complete the setup with just our team. We had help from a third-party vendor who completed the setup for us.

It's expensive and out of our budget.

Currently, we are testing Cisco Umbrella.

SolarWinds is very good, it's one of the leaders in Gartner Magic Quadrant. The issue is the expense of this product.

We had a team of three to deploy and maintain it during our testing. They are network and system administrators.

While it's expensive, I would definitely recommend this product to others.

I would rate this solution an eight out of ten.

N-able Remote Monitoring & Management is the main product we use for our clients.

The integrated backup and the scripting are good, and we use them the most. The patch management tool and the factor in the add-ons like Passportal are also good.

The SentinelOne integration is not great and can definitely be improved. We would like the ability to restore images to different locations or different outlets, and we can't do that currently.

We have been using this solution for approximately four years. We deploy it on cloud and use it as part of our MSP stack.

We have not had a problem with the stability of this product. However, Passportal has been unstable.

The solution is a little bit better regarding scalability, but when only a couple of people are using it. N-able RMM is a good tool. Currently, only the primary engineers in the organization use it, but we could scale it out to our entire staff if we needed to.

We have had a good experience with technical support and there are no problems.

We previously used LANSurveyor, but we started having issues with it. Nobody could help so we stopped using it.

The initial setup was easy. The onboarding process is pretty decent, and branding issues have been fixed. It works great once you get in it and run it.

The licensing costs depend on the agents, but the platform is $50 a month.

I rate this solution a nine out of ten. It is a good solution, but the SentinelOne integration can definitely be improved.

We offer a service to our customers where we monitor their computers and let them know if there are problems before they realize there are problems. We can offer patch management if they want. Although, not a lot of our customers actually want that.

We're using its latest version. It is installed on each PC, and if our customers also want the antivirus solution, we can install the antivirus as well. 

It has made remote access and remote support much easier for us and our clients. We have a lot of older clients, and it was getting to be a challenge to even get them to download a client and fire up a client for something like Techinline or any of the other services. With this one, basically, all we have to do is initiate it from our end. There is already an agent on their computer. If our clients need remote support, it makes it easy for us to get remote access to their computers. It just pops up on their screen asking if it's okay for us to connect, and then we can get onto their computer and provide remote software support.

It has also been letting us know of several potential hard drive failures before the customer became aware of the issue. This feature has come in handy for several of our customers, and it has made it a lot easier to clone the hard drive and get them up and running quickly. Our customers don't have to do a full re-install if their Windows crashes and start from scratch.

Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues. 

We also get reports from the antivirus scans, which has been very helpful for us and the customers.

The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports.

We've been using it for a couple of years.

It seems to be very stable.

Its scalability has been excellent. We've had to increase our client size several times, and it hasn't been much of an issue at all.

It is being used extensively. If we get more clients who are interested, we're certainly going to increase its usage. We're offering it and pushing it as a solution for our clients at the moment. I haven't heard a count lately, but I'm sure we're well over 300 people on the service for us, which is good for us. We are in a small town. We're not in a large city or area. So, we don't have a huge client base, but based on what we do have, we're doing pretty good.

I haven't interacted with them myself, but the gentleman who does the management of it has talked to them several times. They've been very good.

We were using another one initially. I can't think of the name of it. We switched because N-able was better priced, and it offered more features. The initial one that we had didn't offer an antivirus component, whereas N-able offered the antivirus component.

I was not involved in the initial setup of that, but it was pretty straightforward. It took hours or days and certainly not weeks. After we've got it running at our end, the setup of the client was very easy.

It was implemented in-house. Currently, six people in our business are running it to look after the clients. We have one guy who handles most of the reporting and support. If it gets into an issue that's beyond his capabilities, he usually passes it off to one of us. So, one person is for management, and the rest of us are for support.

It is a pretty good all-around solution, especially for a small business like us who need to look after a limited number of clients. It fits us very well.

We're running it on our own server at the moment. They probably weren't offering the cloud service when we started, but they're now also offering a cloud solution. If someone new is setting it up, they should find out what's best for their situation and whether they want to run their own server or take advantage of cloud service. Of course, there are extra costs for the cloud service, but there are costs for running your own server as well. For someone new, it would be very important to look at which way you want to go in terms of running your own server or using their cloud service.

I would rate N-able Remote Monitoring & Management a nine out of ten. It comes back to reporting. I'd like to see its reporting improved a little bit to get it up to ten.

We are using N-able Remote Monitoring & Management to automate monitoring, maintenance, and it offers built-in remote support.

The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions.

The patch management of the solution could improve.

I have been using N-able Remote Monitoring & Management for approximately seven years.

N-able Remote Monitoring & Management is stable.

I have found N-able Remote Monitoring & Management to be scalable.

We have approximately 100 users using this solution.

The initial setup was not easy for N-able Remote Monitoring & Management. The deployment is fast depending on how many customers you are running on it. However, the process is automated.

For the implementation of N-able Remote Monitoring & Management, we used four administrators.

Out clients pay monthly for the license of N-able Remote Monitoring & Management.

I would recommend the solution to others.

I rate N-able Remote Monitoring & Management a nine out of ten.

We use this solution for endpoint security, as well as basic ICT management including desktop and service support.

The reporting for this solution has been most valuable. 

It would be great if the pricing model could be improved and the solution was more affordable. 

We used this solution for one year. 

This is a stable solution. 

This is a scalable solution. 

The customer service and support team are very responsive.

Neutral

This solution's setup comes with medium complexity. It is not something that could be installed by someone who has limited experience with servers. 

This is a great solution for a business at the start of their ICT maturity. It is a great product to start with because it takes you through all the various facets of the ICT maturity model.

I would rate this solution a seven out of ten. 

The solution is used to monitor and manage networks remotely.

The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed.

The solutions could improve by adding more features.

I have been using this solution for approximately five years.

The solution stability is good.

We did not have any issues with the scalability, the solution functions well.

Most of our customers are medium-sized companies and we have approximately 60 stations.

The support could improve.

The initial setup is easy. However, the complexity of the full installation can be quite high. There are a lot of areas to configure, it is necessary to have knowledge on several points of the software.

We have one person who does all the maintenance of the infrastructure.

Depending on your system configuration, it can provide a very good ROI because it has a tool for online backup that is necessary for this time we are living in with all the risks from hackers and threats.

There is a license required for this solution.

If you want to understand what is happening on your network, this is a good tool.

I rate N-able Remote Monitoring Management an eight out of ten.