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Cloud and Infrastructure Manager at Yageo Co., Ltd
Real User
Top 20
Makes it easy to manage our global infrastructure and frees up time
Pros and Cons
  • "The single pane of glass is valuable. Seeing all my clusters there and getting all the alerts in one place helps to manage our global infrastructure. To me, the ability to view or see everything in one single place is very valuable."
  • "We have clusters not only with HPE. We have some with VMware to use Cisco Call Manager for VoIP. That only runs on VMware. They upgrade the ESXi host but not vCenter, which manages the ESXi host. It would be great if there is a way to include vCenter on the VM because you run the updates, but you do not update vCenter."

What is our primary use case?

We mainly use it for infrastructure as a service. We use it for managing the clusters and hardware and running the VLCM updates. We do not use it to manage files and all the embedded because we have other solutions corporate-wide for it. It is pretty much being used to manage the infrastructure of the clusters and make sure that we have all the licenses applied to all the different clusters around the world.

We are multinational. I have clusters right now but not on all 53 plants. We have some Acronis data centers. They are called Co Lo data centers. We have a couple of those data centers with Nutanix in them. We have one in Tokyo, one in Ashburn, and then we have a couple of data centers in Mexico with Nutanix. We also have some in the US, some in Portugal where I am from, Italy, Germany, Asia, China, and Japan. We are around the world, and we use Prism to manage all those data centers.

How has it helped my organization?

Centralization is the main benefit. We are a company that is growing a lot due to acquisitions. Each of the companies we acquire does not use all of the same hardware or solutions. The mission of my team is to design and deploy solutions for all the new companies around the world and make sure they adopt our solutions. This is good to showcase to them what we have and make them see that they can manage their own side of the world. They can get granularity there and be able to support all their business locally. We still can have a backup team, which is my team, supporting them in case there are issues. There is always someone looking at it if something goes wrong. 

We do not have to be alerted by an outage. We can work on an issue before it happens or as it happens. Sometimes, when people get up, the issue is already fixed because we can do all that remotely. NCM allows that.

Nutanix Cloud Manager has saved our IT time. We got our weekends back. Previously, having a different type of infrastructure with Cisco UCS and VMware, updating the Cisco component, the EMC storage, and downloading everything sometimes was a week's worth of work. We had to do upgrades on weekends because we could not do it online. Since we started using NCM and LCM out of NCM, we went from one-day upgrades to one hour. Earlier, we were running it for a one-year period, and now we are running it every month and that is a complete cluster upgrade. There is no downtime and no business complaints. We just warn them that we are doing this. We have total confidence and total trust that it is not going to be an issue.

In terms of ease of use, I use a lot of hypervisors, and there is nothing that can be compared to it, whether it is VMware, Hyper-V, or even Azure. The Azure portal does not have a one-click to update everything. If you look at the on-prem things, I have Cisco UCS, Lenovo, and IBM servers that I use in VMware. There was no single panel where I could manage all that together. There were always different things to manage. You needed knowledge and training. Nowadays, a new hire can come in, and I can tell them to run this every week. They will be able to do it without training.

It frees up the staff that I have from having to deal with heavy troubleshooting. It is one less worry for me. We have 53 plants operating 24/7. We have problems on a daily basis. We have attacks. It is a huge asset not having the burden of dealing with upgrades because if we do not do those, we are open to vulnerabilities. With NCM, we can focus on everything else. Worrying about updates is a thing of the past. Anybody on the team can go ahead and take a look.

What is most valuable?

The single pane of glass is valuable. Seeing all my clusters there and getting all the alerts in one place helps to manage our global infrastructure. To me, the ability to view or see everything in one single place is very valuable.

We are also able to do lifecycle management and run updates. We have got our weekend back. That is very important. IT guys never have weekends. With Nutanix Cloud Manager, we are able to run updates during normal business hours. We are able to do it with the click of a button. Not having to worry and not having to see how it is running on the other side of the world makes a huge difference.

What needs improvement?

We have clusters not only with HPE. We have some with VMware to use Cisco Call Manager for VoIP. That only runs on VMware. They upgrade the ESXi host but not vCenter, which manages the ESXi host. It would be great if there is a way to include vCenter on the VM because you run the updates, but you do not update vCenter. It complains that you still have not updated it.

Buyer's Guide
Nutanix Cloud Manager (NCM)
March 2025
Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
861,524 professionals have used our research since 2012.

For how long have I used the solution?

We started using the first version when it was called Prism in 2018. 

How are customer service and support?

The technical support from Nutanix is excellent. It is not always the same experience. It differs. Sometimes you get someone who is very experienced on a given module or hardware. It depends on who you get, but even if you do not get the fastest guy at the first call, you will get it once the escalation happens. We have not had a case where the issue was not completely solved with a definite solution. I am very happy with Nutanix's support. 

We work with a lot of brands, and it is not always like that. Even with Microsoft, when we open a ticket, the first person is going to tell me to try things that my team has already tried before. We have to tell them that this is not the first rodeo that we are at. We have done this. We need to go beyond that, but they still have to do their due diligence. They do not care about that. They still want to run their script till they get to it. Nutanix is different. We tell them what we have done. They know we are certified. They take that into consideration and go to the next step, which is troubleshooting.

I would rate them a ten out of ten. They are by far the ones we like to work with.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The price depends. I struggle a lot with that because I manage a budget. Not all businesses have the ability to spend that amount of money. When I have a plant that needs 10 VMs running, the smallest cluster I can offer them for high availability is a three-node cluster. It is going to cost me a hundred thousand dollars, whereas I could get a Dell box with 6K Windows Standard installed on it and get Hyper-V running and a couple of VMs, but there is no high availability. We had plants that were running like that because they did not want to spend the money. We had a ransomware attack. In the case of sites with Nutanix, we were up in a week, whereas in the case of the sites with that kind of hardware, we were up three weeks later. They then understood the importance of having proper hardware that can support resiliency and high availability.

It is expensive when you are looking at small locations that need low-latency workloads, but for larger locations, as compared to other guys, even using VMware, it is not that expensive because if you add it all up, it is going to be pretty much the same value. You just need to look at a similar size solution to be able to make a comparison.

What other advice do I have?

We do not use low-code automation. We support manufacturing plants. We do not have to deploy and stop VMs. We use Red Hat OpenShift for some containerized stuff but not a lot. We have some websites for looking for products. We do not have any need to build VMs and destroy them and build them again. It is pretty much what we do on our Azure footprint. We have 400 VMs there. We do not have automation there. We never build templates. We build one or two VMs per month when we get requests. My team builds those VMs even for our developers so that we have cost and check. We do not need to use automation at this point. We appreciate the automation of life cycle management and all those rapid tests that we have to make, but that is the standard automation we use.

I do use playbooks out of Azure but not out of Nutanix.

I would rate Nutanix Cloud Manager a ten out of ten. I have no issues with bad-mouthing it or praising it. In this case, praise is due for sure.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology director at xpi
Real User
Top 20
The learning curve has been smooth, and the technicians are performing a little better regarding response times
Pros and Cons
  • "Nutanix Cloud Manager is easier for technicians than VMware, so fewer people are needed to do the same tasks. It's critical because if we do things faster, we do them at a lower price, especially if we use fewer human resources."
  • "We are still learning about cloud usage and the integrations we are targeting right now at the event. I believe there is room for improvement, especially with the prices, which are not very friendly."

What is our primary use case?

We started migrating from VMware to Nutanix four years ago, and we're seeing much better performance.

How has it helped my organization?

We had a difficult disaster recovery situation that we handled with Nutanix Cloud Manager. We also migrated licenses from on-premises in a local environment to the cloud, which is much cheaper.

What is most valuable?

Nutanix Cloud Manager is easier for technicians than VMware, so fewer people are needed to do the same tasks. It's critical because if we do things faster, we do them at a lower price, especially if we use fewer human resources. 

NCM’s built-in playbooks have freed our IT team to focus on other tasks in some areas, but we also have our own local playbooks. This has freed up time for our IT team. Since 2023, we have spent an average of six hours completing an implementation, which allows us to use our IT staff more effectively for other tasks.

The learning curve has been smooth, and the technicians are performing a little better regarding response times. The only thing that makes a little difference is the virtualization part, which I believe is compensated by the performance part. A short learning curve is important because the infrastructure team is a bit large, so doing things with less time is better. If we take longer, then it will be more expensive.

What needs improvement?

We are still learning about cloud usage and the integrations we are targeting right now at the event. I believe there is room for improvement, especially with the prices, which are not very friendly.

For how long have I used the solution?

I have used Nutanix Cloud Manager for four years.

What do I think about the stability of the solution?

We haven't experienced any downtime. 

What do I think about the scalability of the solution?

It's easy to scale Nutanix Cloud Manager for the cloud and local services.

How are customer service and support?

I rate Nutanix support nine out of 10. We are happy with the customer service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware previously. It's okay. We made the switch four years ago when we purchased another company that was already using Nutanix. From that moment, we started working with Nutanix, which we didn't know about before.

How was the initial setup?

Deploying Nutanix was a smooth experience. The technicians were fluid, and the deployment had no major problems. 

What about the implementation team?

We used the help of EDVAL, an integrator company. I liked working with them

What was our ROI?

Due to the migration, we are at around 9 percent. We are now talking with them because we have VMware things we are going to migrate to Nutanix. There is a migration and expulsion plan, there is an optimal communication process with them. We are talking to salespeople about reaching around 15 percent or 20 percent reduction thanks to Nutanix's approach and scaling nature.

What other advice do I have?

I rate Nutanix Cloud Manager eight out of 10. I wouldn’t give it a 10 because of the price.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Nutanix Cloud Manager (NCM)
March 2025
Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
861,524 professionals have used our research since 2012.
Jaffer Derwish - PeerSpot reviewer
Owner at FutureTech Solutions
Real User
Top 20
It is mature with a good learning curve, but the cost is higher than the competition
Pros and Cons
  • "The most valuable aspect of NCM is its ease of deployment."
  • "NCM is a mature technology product, but it is more costly than some of the other solutions available, which leaves room for improvement."

What is our primary use case?

We use NCM in a training environment.

The solution was picked as part of the hyper-converged platform using Cisco hardware and Nutanix hypervisor software. 

How has it helped my organization?

NCM was one of the vendors we compared technology-wise. It is more mature now, of course, and scalability is there. Our use case that I deployed was not around that as well. It was more around the simplicity and automation of that stand-alone system. It meets all those business use cases.

From the lab and proof of concept of NCM, it efficiently achieved low-code automation outcomes quickly.

NCM's learning curve is on par with similar cloud management solutions. This is important because we want a single platform to manage multiple domains. As the ecosystem matures, we want to be able to integrate with many vendors. 

What is most valuable?

The most valuable aspect of NCM is its ease of deployment. Nutanix provides the software and licensing to utilize Cisco's X86 hardware. It is a turnkey solution, so instead of building different infrastructure components, almost everything is out of the box.

What needs improvement?

NCM is a mature technology product, but it is more costly than some of the other solutions available, which leaves room for improvement.

For how long have I used the solution?

I have been using NCM for five years.

What do I think about the scalability of the solution?

NCM is scalable.

What's my experience with pricing, setup cost, and licensing?

The five-year term for NCM's license cost and support was around five million. Compared to a competitive product that was almost half the cost of this system.

What other advice do I have?

I would rate NCM seven out of ten.

The use cases differ for everyone, so they should evaluate NCM based on their requirements.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assistant Manager at Ahli Bank of Kuwait
Real User
Top 20
Saves a lot of time and provides visibility and uptime
Pros and Cons
  • "The visibility is very nice to monitor the servers, performance, data stores, and other things. Everything is visible, and you can get the reports very quickly."
  • "We have some Oracle systems. The licensing is a big challenge over here because it will be very costly if we go with Nutanix."

How has it helped my organization?

There are a lot of aspects. When we have issues in one data center and want to move to another data center, we have the flexibility to fail over to the second data center in the minimum RTO. If we have near-sync configured, we can go from one cluster to another cluster without rebooting. That is a very nice feature that we are using.

It saves a lot of time. Three-tier is difficult to manage and maintain, whereas, with Nutanix Cloud Manager, we have everything in front of our eyes. We have visibility into everything. It saves us one to two hours daily.

We have visibility and uptime. We can maintain the uptime. We also have support, which is very important.

What is most valuable?

There are a lot of good features, but the best one is data protection where it replicates your data from one cluster to another cluster. It is easy to create virtual machines.

The visibility is very nice to monitor the servers, performance, data stores, and other things. Everything is visible, and you can get the reports very quickly.

What needs improvement?

It can be improved in terms of replication factors. For example, the data protection configuration is for a full virtual machine. I do not have the option to choose hard disks or some big machines. That is where we need some flexibility.

We have some Oracle systems. The licensing is a big challenge over here because it will be very costly if we go with Nutanix. Speed and availability are two important factors. Especially in the case of databases, you need speed. We are exploring more things for the databases. Currently, our databases are out of Nutanix. We want to bring it into Nutanix. We did a PoC for NDP. We are just checking it out.

For how long have I used the solution?

I have been using Nutanix Cloud Manager for the past five years.

How are customer service and support?

Their support is good. I have been using this solution for the last five years and never faced issues with the support. Whenever I registered a case, I immediately got a call. If I do not get a call, I can escalate it, and I will get a response in a proper time.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with other products as well. In my current company, I have been using it for the last few years, and, before that, I used it in another company. We started from there. We had a three-tier solution with HPE 3PAR storage and SAN switches, like a traditional one. After that, we moved to HCM, which is Nutanix. It was good. After joining ABK, we faced some issues because it was a cross-platform. The hypervisor was Microsoft Hyperion, and the hardware was Nutanix, which is HCI. Recently, we migrated everything to AHV, and so far, everything is good.

Nutanix Cloud Manager provides flexibility. There is visibility into your servers, which is generally not possible unless you use third-party tools. One of the best parts is support. We can contact them for any issue, and they will fix everything.

Nutanix Cloud Manager is easier to use than other products. I have an overall experience of 20 years in this field, and I find it easier to use than others.

How was the initial setup?

It is very easy. I did the migration of multiple clusters, and it was very easy. 

There are different models. For nodes, we have the 8035 model and Gen 6, 8, and 10. We also have the 3,000 series.

Which other solutions did I evaluate?

We do a PoC for everything. We explore other solutions as well, and depending on the final outcome, we choose the solution.

What other advice do I have?

We do not have automation because there are a lot of challenges in our environment.

I would rate Nutanix Cloud Manager a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1854858 - PeerSpot reviewer
Network Specialist at a university with 1,001-5,000 employees
Real User
Top 10
Highly scalable and stable, with one-click upgrade and analytics features, and provides excellent support
Pros and Cons
  • "What I found most valuable in Nutanix Cloud Manager (NCM) is the one-click upgrade and the analytics it can provide for hyper-converged infrastructure."
  • "One suggestion is for the Nutanix Cloud Manager (NCM) Prism Pro element to have a built-in support feature that allows you to simply click a button to get support from Nutanix whenever a new alert comes in, rather than needing to call support to ask about the new alert you received."

What is our primary use case?

We used Nutanix Cloud Manager (NCM) with our dying legacy infrastructure that was sluggish and no longer compliant. We had a higher demand as our business operation became more fast-paced, so we needed a solution like Nutanix Cloud Manager (NCM) that could address all that, which was reliable with no downtime for upgrades and a single pane of glass for management.

What is most valuable?

What I found most valuable in NCM is the one-click upgrade and the analytics it can provide for hyper-converged infrastructure.

I found the X-Play feature nice, as it's basically a playbook that lets you pick an action based on what happens. The feature is also great for resolving anomalies because it reduces manpower to resolve issues manually and helps lower false positives.

Implementing automation in Nutanix Cloud Manager doesn't take long, and there's not much of a learning curve to it. Once you understand the basics and know your criteria and requirements, it should be up and running relatively fast, another likable feature of the solution.

I've also heard of the Runbook feature, and it's been set up for my organization as part of X-Play. Runbook saves time during manual intervention because it's all within the same ecosystem, so it makes sense.

Similar to other products that provide cloud automation, I find Nutanix Cloud Manager fast in terms of the speed of the outcomes.

My organization uses analytics and capacity planning, some of the good features of NCM. I find them very important in helping determine needs and demands in terms of business requirements.

The built-in Playbooks in the solution also helped free up time for my team to focus on other projects and tasks.

Nutanix Cloud Manager has also saved my organization time, particularly a week, as it lets you do one-click upgrading, which wasn't possible in the old solution my organization used to have. In the past, you had to contact different vendors for drivers, for example, and try to synchronize to ensure you were all on the same page, versus Nutanix Cloud Manager, which offered one-click upgrades.

For example, I could start the upgrade process via NCM on the weekend in the morning. There would be a progress bar, pre-checks, and assurance, and then, come afternoon, the upgrade is completed for a six-node cluster, while in the old solution, it'll take one whole week to complete the upgrade, which even comes with downtime.

I also find that it does its job well, particularly in helping the team address current automation needs while planning for future expansions, because the solution can analyze the number of VMs the team is using and whether the VMs are undersized and oversized, for example.

In terms of how it compares to other cloud management solutions for setup, learning curve, and ease of use, it's similar to Apple versus Android, where it's a matter of preference because both providers do the job. Still, one does the job more simplistically and caters to clients with low staffing, such as my team. My organization is very small and wanted to find a solution, such as NCM, that meets all criteria to help address all issues the organization usually experiences.

I also found that Nutanix Cloud Manager has phenomenal speed in delivering IaaS. My organization used to have servers that took over five minutes to boot up. Now, the process only takes less than two minutes.

What needs improvement?

There's not much you wouldn't like about Nutanix Cloud Manager because, as a solution, it simply works, and it's very reassuring. One suggestion, however, is for the Prism Pro element to have a built-in support feature that allows you to simply click a button to get support from Nutanix whenever a new alert comes in, rather than needing to call support to ask about the new alert you received.

For how long have I used the solution?

We've used Nutanix Cloud Manager (NCM) since 2009, particularly the Prism Pro tier.

What do I think about the stability of the solution?

NCM is a very stable solution.

What do I think about the scalability of the solution?

It is highly scalable.

How are customer service and support?

I've contacted the technical support team for Nutanix, and I found the team knowledgeable, friendly, and professional. The Nutanix support team knows the product very well.

If I compare Nutanix support with support teams from other vendors, Nutanix is a step beyond, mainly because the response time is much better.

My rating for Nutanix Cloud Manager support is nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Dell and VMware before switching to Nutanix Cloud Manager. We decided to switch because our legacy infrastructure was sluggish, and compliance, servicing, replacing the parts, and the hours of work we had to devote to all that did not make the old infrastructure cost-effective. 

We also wanted a unified solution that provides a single pane of glass, which we found in Nutanix Cloud Manager. We could do our upgrades easily with the solution, without any hiccups.

How was the initial setup?

I was involved in deploying Nutanix Cloud Manager and found the process very straightforward.

What about the implementation team?

A professional service configured Nutanix Cloud Manager for my organization, which also involved migration from the old data center to the new one.

What's my experience with pricing, setup cost, and licensing?

I was not involved in purchasing it, so I have no information on its pricing or cost.

I do feel that it's fair that Nutanix is a product sold as one but with multiple tiers, though you need to make sure it isn't oversold in terms of client needs.

Which other solutions did I evaluate?

We didn't evaluate other options before choosing NCM, though we inquired about VxRail.

VxRail is also a good product, but it seemed to have a more user-friendly approach, plus the Nutanix account executive was able to give a quote that matched what Dell was offering.

What other advice do I have?

My organization currently tests Nutanix AHV but mainly uses Nutanix Cloud Manager to manage the VMs.

Currently, my organization doesn't feel the need to purchase other solutions besides NCM for automation needs.

The solution is deployed on-premises.

Two people from my organization, plus one from the professional service, took care of implementing Nutanix Cloud Manager.

Nutanix only requires variable maintenance. For the most part, if there's critical maintenance, the team gets an alert, but the recommendation is for maintenance to be conducted every six months or as needed.

My rating for Nutanix Cloud Manager as a solution is nine out of ten.

My advice for others shopping around or deciding on which solution to use is to first ask for a test environment to play with, plus be able to go on a reference call with similar institutions or companies identical to current clients, and not be shy about asking for recommendations or good references.

My organization is a customer.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Jerad Waas - PeerSpot reviewer
Nutanix Administrator at Strand Associates, Inc.
Real User
Top 10
The solution helps us determine which VMs are over-provisioned, constrained, or using up too many resources
Pros and Cons
  • "NCM gives us greater insight into our infrastructure because we have more reporting and alert capabilities. We can get a breakdown of VM efficiency and determine which ones are over-provisioned, constrained, or using up too many resources in an instance."
  • "I think NCM's guest tools have some room for improvement. It's a minor pain point getting those installed and getting the virtual machines to recognize them. I know there are changes coming in the near future, but as it stands today, they could be improved."

What is our primary use case?

We use Nutanix Cloud Manager for the daily administration of our Nutanix cluster. NCM provides one spot to go to for everything Nutanix related. It gives us a window into the overall health of our platform, allowing us to see everything at a glance. NCM tells us about the number of VMs running and all the other critical metrics you would want to see, such as host and virtual machine performance. It can provide a single-pane-of-glass view into multiple clusters, but we're only managing one. 

How has it helped my organization?

NCM gives us greater insight into our infrastructure because we have more reporting and alert capabilities. We can get a breakdown of VM efficiency and determine which ones are over-provisioned, constrained, or using up too many resources in an instance. 

Before NCM, we couldn't predict our future resource requirements accurately based on our current workload. I need to know if I will have enough memory storage and CPU for the next year so I don't have to ask for more money and get more hardware. It provides me with more analytics that I can use to improve the environment and make more educated decisions.

Features like capacity planning and runway analytics aren't too crucial for our day-to-day operations, but they're helpful when it comes time for long-term planning. We've only had this for a year, so we haven't needed to add any hardware in that time. However, in another six months or a year, we might need to add hardware to this environment if we see things are trending in that direction. NCM will help me demonstrate what we need to the accounting folks and business leaders. I can tell them that, based on these reports, it looks like we're consuming this amount of resources, so I need some funds budgeted to acquire more hardware. It's a cost-justification tool.

I'm looking forward to using NCM's playbooks as I become more comfortable with the platform. For instance, you can run a playbook to automatically shut down virtual machines during a maintenance window or allot more resources to a VM that needs them. I've only used it for reporting and alerts. It lets me know when something happens, and I or one of the other admins will resolve the issue. In the future, I would like to do that automatically. I know it can do that. I just haven't
done that yet. We'll start small and do some testing, but we haven't gotten there yet.  

From an automation standpoint, I don't think it's doing as much as it could because we aren't fully utilizing the platform. With respect to the analytics, however, We have a lot more information delivered automatically and consistently. It has significantly increased the amount of information we have at our disposal. NCM could also manipulate our environment more than what we're currently doing, but we haven't implemented it yet. 

What is most valuable?

I like NCM's X-Play feature. For example, we have a couple set up to notify us when our virtual machines require more memory, or they're over-provisioned. We automate alerts and send out reports so that we can address those. It does what I require it to do. We also have X-Play set up on the reporting side to notify us when new virtual machines are created. I need to be aware of the new machines in case we need to do anything further. 

When we're doing something new, it sometimes takes a couple of days to get our feet wet. We have to play around with it and test it on a small subset of whatever we're trying to do. It depends on whether we're automating something on the virtual machines or reporting on them. It will generally take a few days to get from a concept to automation in production. The solution's low-code automation works as expected. 

What needs improvement?

I think NCM's guest tools have some room for improvement. It's a minor pain point getting those installed and getting the virtual machines to recognize them. I know there are changes coming in the near future, but as it stands today, they could be improved. 

It's an HTML5 web interface. Sometimes you click on an action that you want to do, but the interface doesn't necessarily refresh as fast as you would expect. You need to force a browser refresh, but it would be nice if the interface would refresh automatically faster. It seems much slower than a full-blown application that you'd install on your end-user computer. 

For how long have I used the solution?

I have used Nutanix Cloud Manager for about a year.

What do I think about the stability of the solution?

NCM is generally stable, aside from a few minor problems with the web interface. Our production workloads aren't going down daily, weekly, or monthly because of hard crashes or anything like that. We haven't had any outages at all. It is reliable from a performance standpoint. If we could work on some of those things related to the UI, that would be great. 

What do I think about the scalability of the solution?

Nutanix Cloud Manager is highly scalable. I've been a part of various Wisconsin Nutanix user groups where people have upwards of a hundred nodes or more. While we may never get that large for our environment, it certainly does scale to a size that we could only ever imagine. I'm thinking we might add a node or two and an additional piece of hardware, but people are out there buying a lot more.

How are customer service and support?

I rate Nutanix support 10 out of 10. It's one area where Nutanix shines. Each time I've called or opened a ticket, they've resolved the issue quickly. The support team is always willing to go the extra mile and help you out. It's a stark difference compared to what we were getting before. 

I feel confident that when we call or create a ticket, we will be connected to the right person the first time. I know that this person will be knowledgeable enough to assist. I don't recall any support cases where we've had to escalate it to someone more knowledgeable. Their front-line support helps us every time, and that's been a great experience. It doesn't take a long time to get a callback and you're not sitting on hold for a long time. I feel assured that I will get help immediately when I need it. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had Microsoft Hyper-V before Nutanix. Nutanix Cloud Manager has more capabilities, but there are also more things to learn, so it's a slightly more complicated solution. Hyper-V is a more straightforward solution with fewer features. There are more things to do and places to go, so you need to document more. It isn't a knock on the platform. It's relatively easy to use, but you must document more. 

Support was probably the biggest reason why we switched to Nutanix. When we had a problem with the Hyper-V infrastructure, we always tried to fix it ourselves before calling Microsoft support because we didn't want to engage with them. We couldn't get a timely response. It was a lot of run-around to get to a potential solution. Microsoft would try to blame the hardware vendors, who would blame Microsoft. It is a lot of back and forth. 

Also, Hyper-V lacked out-of-the-box analytics and reporting. It's essential to have that for justifying costs to the leadership. I must tell them, "We need more hardware, and here's why." I can tell the virtual machines are not using the correct number of virtual CPUs because Nutanix tells me they're over-provisioned. I have factual data we didn't have with Hyper-V to back up some of these things. At the end of the day, Hyper-V is a great small business solution, but we scaled it past what it's intended to do. It was time for us to make a jump to a more enterprise-class offering.

How was the initial setup?

Deploying Nutanix Cloud Manager was straightforward. The initial installation took about two or three hours, but it took around a month to migrate the virtual machines from the Hyper-V platform to the Nutanix environment. We did it in phases over the weekend. 

We had a three-person team from my company. I was the primary admin, and I have a backup. We also involved our networking and security guys for various changes in the environment. 

Our Nutanix environment is deployed at one location - our main data center - and Cloud Manager covers only one cluster that contains every virtual machine for all the departments in the company. We have virtual machines for accounting and several other areas that benefit from this. 

Six people are responsible for managing the environment, but two admins perform most of the work. However, four other people also have permission to create virtual machines, run reports, etc. It requires a little maintenance. We have to apply software and firmware updates as they come out. 

What was our ROI?

Since deploying Nutanix, I'm spending less time babysitting the environment. Doing all the troubleshooting and research by myself could take six hours. We prefer to set a maintenance window in case we need to try something, and we don't necessarily know if it will fix the problem. 

With Nutanix, we call support and have them connect remotely. They can typically fix whatever problem we have immediately without any kind of downtime. That has saved a lot of time. It's a lot less stressful whenever there is a problem because I know I have somebody that I can call. It's hard to quantify that in dollar terms, but I know it has saved us a lot of time.

What's my experience with pricing, setup cost, and licensing?

Nutanix costs more than Hyper-V, but the price is reasonable for the features we're getting. We have better support, analytics, reporting, and other capabilities that we didn't have before. That is more than enough to justify the cost. The hardware we purchased from Nutanix was priced fairly. The primary costs are software and support. It's a subscription-based service, which can be bad or good, depending on how you look at that. For me, it makes perfect sense. We get regular updates and can get support when we need it. 

What other advice do I have?

I rate Nutanix Cloud Manager nine out of 10. NCM has been an amazing addition to our company. I have a few nitpicky complaints, but when it comes to the things that matter, the solution has always delivered. 

It's good that the solution is sold as a complete package. If we had to pick and choose the individual pieces, we might miss out on some useful features. Maybe we won't use some of them, but it's an opportunity to ensure you are diving into everything that it offers, which is quite a bit. There's a lot of great stuff in here.

Before you deploy Nutanix, I recommend participating in one of the Nutanix Boot Camps. You can sit down and work with people to see how the solution works firsthand. You can test-drive the solution on their site to experience the solution without deploying anything, so you can play with the environment to see what that looks like. Once you have played around with it a little bit, you can do a proof of concept or a demo lab to get a bit more experience. 

I would also suggest using Nutanix Hypervisor AHV instead of running Hyper-V or VMware on top of the Nutanix platform. The level of integration there has been excellent. I recommend using the Nutanix hardware. If you have a support problem, there's no back-and-forth between the hardware and software vendor. It's easy to say, "Look, it's your hardware and software. There's obviously a problem here. Let's get to the bottom of it, and then you never have to worry about the finger-pointing game." 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Dev-ops Engineer at Inetum
Real User
Top 20
Provides the ability to allocate resources from anywhere and saves time
Pros and Cons
  • "The convergence between the network and the storage is valuable."
  • "The time between the solution's production and delivery is too short. We see several bugs. Many tests are not done before delivery. They need to test it more and for a longer time."

What is our primary use case?

My client is a French company for train travel. They had several servers. They had about 10,000 servers on the VMware infrastructure. The target of the company was to migrate to the new architecture, Nutanix Hyperconverged, because of the costs of VMware. My principal work was to automate the migration from VMware to Nutanix.

We have a private cloud with Azure and AWS. We will also have GCP over time.

How has it helped my organization?

There are many benefits. The main benefit is to be able to allocate resources anywhere we are.

Nutanix Cloud Manager is my first low-code solution. For me, it is very user-friendly.

Nutanix Cloud Manager saves time. My client's goal is to automate maximum things. With Nutanix, it is simple to automate.

Nutanix Cloud Manager saves us time. It has saved about 40% of our time. Time is money, so there are money savings.

What is most valuable?

The convergence between the network and the storage is valuable.

What needs improvement?

The time between the solution's production and delivery is too short. We see several bugs. Many tests are not done before delivery. They need to test it more and for a longer time.

For how long have I used the solution?

I have been using Nutanix Cloud Manager for the past two years.

What do I think about the stability of the solution?

I had an issue two days ago with stability. We had an image in one cluster, but it could not be replicated in the second cluster. Our both clusters went down and no action was possible on the VM. The team had a blackout. No action was possible. The only option was to reboot the system. It is fixed now.

How are customer service and support?

Their customer support is very good. They are very efficient, but it is sometimes complicated to have someone available during work hours in France. Their support is usually in the USA.

Which solution did I use previously and why did I switch?

The client was using VMware. They moved to Nutanix because of the costs and support. It was the client's choice. I had no hand in this, but if I had a choice, I would have also gone for Nutanix.

The advantage of Nutanix over other solutions is the GUI. It is more user-friendly than other vendors, such as VMware.

What's my experience with pricing, setup cost, and licensing?

Its licensing is cheaper than VMware. However, the price for certain licenses or use cases is not clearly indicated. For example, replication of the cluster to switch from one VM to another when one is down is not included in the standard price. It requires an additional license, but it is not clearly indicated. My client chose Nutanix because it is cheaper than VMware. They thought that this feature was included in the standard price, but it was not.

What other advice do I have?

I would rate Nutanix Cloud Manager a nine out of ten based on our use case. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Datacenter Infrastructure Manager at a financial services firm with 201-500 employees
Real User
Top 10
Offers a single point of view to users for managing their infrastructure
Pros and Cons
  • "The product has helped my company to have a single point of view for managing the infrastructure, our environment, and virtualization."
  • "In our company, even though not directly in Nutanix Cloud Manager (NCM), we saw that tool has many layers in it. An integration between Nutanix Cloud Manager (NCM) and Nutanix Kubernetes Platform would be a great deal."

What is our primary use case?

I use the company solution to manage all Nutanix clusters. We have three clusters, including one for VDI, one for the production server, and another for disaster recovery. The tool helps us manage everything in one view.

How has it helped my organization?

The product has helped my company to have a single point of view for managing the infrastructure, our environment, and virtualization. We use the tool for something important, which is the structuring of the code.

What is most valuable?

The solution's most valuable features stem from its ease of management of our infrastructure and virtualization hypervisor. I think the tool is better than the others on the market.

The speed of outcomes I have received using the tool's low-code automation is fast and has helped us a lot. We are a company that has the intention to want IaC to come first. We are changing how we manage things to facilitate the day's activities.

With faster outcomes, we can reduce the daily management needed to maintain the systems.

Considering how the tool has helped our company's team address the current automation needs while planning for future expansion, I would say that we have seen how it works after Nutanix launched Nutanix v4 API. It is important because we think it will be the most compatible with the other solutions in the market.

Compared to other cloud management solutions, Nutanix is the best solution, especially Nutanix Cloud Manager (NCM) since it has helped our company a lot. The tool's support is amazing, and I think it is the best. It is easy to work with the solution.

What needs improvement?

In our company, even though not directly in Nutanix Cloud Manager (NCM), we saw that the tool has many layers in it. An integration between Nutanix Cloud Manager (NCM) and Nutanix Kubernetes Platform would be a great deal.

For how long have I used the solution?

I have been using Nutanix Cloud Manager (NCM) for a year, but my company has been using it even before I joined. The tool has been in the company for four years.

What do I think about the stability of the solution?

It is an okay and stable solution. Our company has not had problems with it.

What do I think about the scalability of the solution?

For scalability, it is an amazing tool. Last year, we needed to scale our cluster, and it was easy. We had to just plug in and install the tool and nodes while including the cluster, and it is ready to go.

At the moment, there are no plans to increase the tool's usage, but we may plan to do so next year.

How are customer service and support?

The tool's support is amazing. During the day, our team will need to solve the problems associated with the tool. I think it's the best company we have had business with, and its partners are okay with it. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I used to use VMware and Dell VxRail. I switched to Nutanix Cloud Manager (NCM) from other products, considering its price, which is an important aspect. Another advantage is that when you use Nutanix, the cloud infrastructure is better, in my opinion.

How was the initial setup?

The product's initial setup phase was simple.

The solution was deployed before I joined my company.

The solution is deployed on an on-premises model. A little bit of our environment is in the cloud, but we have not yet integrated it with Nutanix. I use the cloud services from Azure.

What about the implementation team?

During the product's installation phase, the consultant and a partner from Brazil greatly helped our company.

My company has not sought help from any implementors with implementing the cloud product yet, but we plan to do so in the future.

What was our ROI?

Recently, my company studied the movement to go to the cloud, and we concluded that it is better to stay in our solution quickly and use Nutanix's integration with the cloud, while not forgetting our infrastructure and going to the cloud.

What's my experience with pricing, setup cost, and licensing?

The pricing model offered by Nutanix Cloud Manager (NCM) is better than the ones offered by the other solutions in the market.

Which other solutions did I evaluate?

My company evaluated Dell VxRail and VMware against Nutanix Cloud Manager (NCM). We evaluated Dell VxRail because it was an integrated and unified solution.

What other advice do I have?

I can't remember whether the tool's built-in playbooks freed up time for our IT team.

I rate the overall tool a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Nutanix Cloud Manager (NCM) Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Nutanix Cloud Manager (NCM) Report and get advice and tips from experienced pros sharing their opinions.