We use the solution to automate the business processes for our customers.
IT Specialist at a manufacturing company with 5,001-10,000 employees
Provides great automation features that help automate critical processes
Pros and Cons
- "It is a stable solution."
- "They should include more use cases for automation in administering the environment."
What is our primary use case?
How has it helped my organization?
For our customers, the solution is an added value to their environment. It helps them automate critical processes instead of doing them manually.
What is most valuable?
The solution provides the best automation features.
What needs improvement?
They should include more use cases for automation in administering the environment.
Buyer's Guide
Nutanix Cloud Manager (NCM)
April 2026
Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
889,955 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the solution for two years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The support team’s response time is good. Although, it depends on the criticality of the issue.
Which solution did I use previously and why did I switch?
We have used PowerShell and Orchestrator before. In comparison, NCM provides better integration.
How was the initial setup?
The solution's initial setup is straightforward. There is a lot of documentation and webinars on Nutanix's portal to learn the implementation process.
What was our ROI?
The solution generates a return on investment. There is no need to appoint a resource as it automates the processes.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
NCM provides faster automation than manual operations. Its maintenance is less time-consuming due to the high availability of its infrastructure. In addition, it saves a lot of time as there is no need to generate reports and alerts. We can just read the insights data on the dashboard. It helps our executives to concentrate more on projects instead of operations.
I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Sr. Infrastructure Engineer at a insurance company with 10,001+ employees
Cost-effective, easy to use, and supports Layer 2 stretching across data centers
Pros and Cons
- "The ability to do Layer 2 stretching across data centers is valuable. The migration of VMs from one location to the other is also valuable."
- "There should be more APIs to integrate with different vendors and to integrate with the existing solutions that we use on-prem."
What is our primary use case?
Our first use case is for ransomware. We have two more use cases that we identified. The second one is going to be for DR, and the third one is going to be for capacity.
Currently, we do ransomware on-prem. We use a shared cluster in our disaster recovery site. With Nutanix Cloud Manager, we hope to use the NC2 clusters in Azure and move all the ransomware activities from on-prem to the cloud.
How has it helped my organization?
We are an insurance company. Data security is our top priority. We take ransomware very seriously. We always want to be careful and make sure that our data is secure, whether it's on-prem or in the cloud. We go through ransom activities at least once a month on-prem, and that's what we hope to do with Nutanix Cloud Manager as well. We hope to continue to provide data security to our business and to our customers.
We use Nutanix Cloud Manager's built-in playbooks. They absolutely freed up our team's time to focus on other tasks or projects. We were looking to use these playbooks for a while. From an automation perspective and from a day-to-day management perspective, creating these playbooks definitely freed up our engineers to focus on more strategic tasks and more solutions than day-to-day activities. They saved about 40% of their time. As we move forward and use more playbooks, we see more and more time freed up. It freed up at least six to seven percent of our engineers' time.
What is most valuable?
The ability to do Layer 2 stretching across data centers is valuable. The migration of VMs from one location to the other is also valuable.
What needs improvement?
There should be more APIs to integrate with different vendors and to integrate with the existing solutions that we use on-prem.
For how long have I used the solution?
I've been using this solution for about a year.
What do I think about the stability of the solution?
We had some hiccups with Nutanix Cloud Manager, our on-prem networking solutions, and all that, but as we went on, we overcame all those issues. There has been no showstopper whatsoever. All the issues that we came across were just small things that we had to work through. Nutanix's support has been very helpful. They worked with us all the way to help us overcome all these issues, and so far, it has been great.
What do I think about the scalability of the solution?
We are looking forward to it. We only have a small NCM platform built, but as we move forward, we look forward to using it for other use cases. We definitely want to explore expanding our NCM presence in Azure or in AWS.
How are customer service and support?
Their support was excellent. I'd rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Azure's cloud-native management. We still use it to some point to manage our Azure entities in the public cloud. Other than that, we haven't used any solution.
How was the initial setup?
The setup was easy. We had help from Nutanix support, which was excellent. We got wonderful support from people who gave us a hand along the way. It wasn't very difficult, and within two or three days, we were fully functional to some extent. As far as the ease of use goes, our engineers love it. They use it every single day. I've not heard any complaints from our users. The user experience that we always look for has been great so far.
Learning is wonderful. There's so much available on Nutanix's portal in terms of the KB articles, knowledge base, user guides, and admin guides for Nutanix Cloud Manager. To have all that available to our engineers online is a great help.
What was our ROI?
I'm sure we will see an ROI. We've only been doing it for a year. It takes time, but I'm very confident that as we grow and mature, we will definitely see some positive returns.
What's my experience with pricing, setup cost, and licensing?
https://www.peerspot.com/produ...When we started to look at Nutanix Cloud Manager, the cost was a major factor. Management comes into play. Hosting on-prem is getting expensive. We did find a lot of cost benefits to using the NCM and NC2 clusters in Azure. Being a Microsoft partner, we always get a big discount. When we use Nutanix Cloud Manager in Azure or AWS, there is an ease of management. We have a single pane of glass to look through and manage our on-prem entities and Nutanix Cloud Manager. It becomes very easy.
The pricing was very good. We were very pleased with what we were offered by our account manager. Because of that, we expanded Nutanix Cloud Manager, and we hope to expand even more. Right now, we are in Azure, and as we build up more and more within the NCM platform, we hope to expand into AWS as well.
Which other solutions did I evaluate?
We chose Nutanix Cloud Manager because of the pricing. Also, the features and the capabilities that it offers within the Nutanix ecosystem were very attractive. We've been using Nutanix on-prem for almost six years, and to be able to extend them on the cloud was a no-brainer.
We use Calm for on-prem automation, and we are looking to use Calm for our cloud automation as well. We have PoC flow for Microsec on-prem, and we hope to extend that out to the cloud as well as we segregate the traffic between on-prem and cloud entities.
Nutanix Cloud Manager is very easy to use. Our users and engineers have become very knowledgeable in a very short time, and as far as the cost goes, it has been very effective.
What other advice do I have?
We only started using it about a year ago, and there's a lot more we need to use Nutanix Cloud Manager for. We haven't fully explored all its capabilities from an automation, AI, or machine learning perspective. We hope to use all the built-in features within Nutanix Cloud Manager.
Overall, I would rate Nutanix Cloud Manager a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Nutanix Cloud Manager (NCM)
April 2026
Learn what your peers think about Nutanix Cloud Manager (NCM). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
889,955 professionals have used our research since 2012.
IT Architect at Anetys
Efficient VM management, user-friendly, reasonably priced, and responsive technical support
Pros and Cons
- "The most valuable features of this solution are visibility, the single console, capacity planning, the VM efficiencies. We have a recovery plan, security, policies policy security. That's why we implement it with your customers."
- "There are some load-balancing features that are currently missing in the flow network security and could potentially be added in the future."
What is our primary use case?
I am not using the cloud manager myself. Instead, I am responsible for deploying and implementing it on behalf of my clients. My role solely involves deploying the manager.
From my company's perspective, our main use case for Nutanix revolves around Citrix. We use it for Citrix Cloud, Citrix on-premises, and sometimes for data center modernization. However, the main reason our customers continue to use Nutanix is its multi-cloud visibility and its ease of VM management.
One or two of our customers utilize the built-in playbooks depending on their level of maturity and available resources. The automation goals of these playbooks are important, but the extent to which they are adopted depends on the customer's IT team and their level of readiness.
We have just begun implementing this, so we don't have any feedback yet on how much time it will save on their projects using playbooks.
How has it helped my organization?
We only sell and deployed Nutanix. We don't sell anything else. Because we trust the value of the product and we don't have to manage other products and Nutanix is the best way to satisfy the customers.
Because of its easy deployment, sellability, and fast implementation, Nutanix is a preferred choice. It has excellent performance for workloads and is easy to migrate and move workloads. Additionally, it's simple to convert existing VMware Nutanix clusters to a Nutanix infrastructure, making DR and security easier. Overall, it provides a well-organized and seamless experience.
What is most valuable?
The most valuable features of this solution are visibility, the single console, capacity planning, the VM efficiencies. We have a recovery plan, security, policies policy security. That's why we implement it with your customers.
What needs improvement?
I believe that Nutanix Central has the potential to enhance the features and management capabilities of the platform. In my opinion, Nutanix Central will be instrumental in further improving this aspect.
I don't anticipate needing any additional features in this area. While I may require new features such as load balancing with Nutanix Flow networking, I don't believe I'll need them from NCM.
Over the past year, we have seen several improvements in Nutanix Cloud Manager, including new dashboards for security and disaster recovery. Additionally, a new dashboard has been introduced.
There are some load-balancing features that are currently missing in the flow network security and could potentially be added in the future.
For how long have I used the solution?
I have been working with Nutanix Cloud Manager (NCM) for nine years.
What do I think about the stability of the solution?
The stability is good.
We have not had any problems with NCM.
What do I think about the scalability of the solution?
The goal is to optimize what they currently have and detect any anomalies, particularly in terms of security, for future expansion. This is why they are using it.
Perhaps it would be better if NCM could be optimized to consume fewer resources.
How are customer service and support?
The support team for Nutanix is exceptional.
The support provided by Nutanix is the best I have ever experienced.
Whenever we open a case, the solution is provided quickly with excellent quality. The support team is composed of knowledgeable individuals who can address issues effectively.
I would rate the technical support a ten out of ten.
Which solution did I use previously and why did I switch?
Previously, I worked with vRealize Operation Automation.
In my opinion, VMware is not as user-friendly as NCM, which is why I did not choose it for our project.
How was the initial setup?
I think NCM is a valuable tool and can provide evidence of its usefulness, but sometimes the decision not to use it comes down to budget constraints.
We don't handle the deployment process ourselves, but it really depends on the specific use case. For many of our customers, their use case revolves around Citrix. As a result, some customers don't require Nutanix Central, since they only run Virtual Delivery Agents (VDA) on the cluster. Therefore, the decision to use Nutanix Central or other tools really depends on the specific requirements of the customer's use case.
The default deployment is okay.
What was our ROI?
We have experienced a positive return on investment due to the VM efficiency that Nutanix provides. It has allowed us to optimize our infrastructure and reduce the number of on-desk nodes. This has enabled us to redirect the budget towards other solutions or add more nodes and features.
What's my experience with pricing, setup cost, and licensing?
In my opinion, the pricing is reasonable.
The pricing for NCM is appealing when selling to cloud vendors. I believe that the starter level should be included by default in the package.
This would enable us to offer more features to customers who may not have the budget to purchase NCM separately. By having basic features included in the package, it would be easier to sell additional features and the full stack to customers.
Which other solutions did I evaluate?
When we discovered Nutanix and NCM, we were amazed by the simplicity and user-friendliness, and it felt like a revelation. The WOW effect was so strong that we didn't even consider looking for another product.
What other advice do I have?
My main advice to future customers is to be cautious about the resource consumption of NCM and carefully consider where to host the NCM installations.
I would rate Nutanix Cloud Manager (NCM) a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Enterprise Architect at University of California, San Diego
We can look at all accounts with one dashboard and save a ton of money by having awareness of how we're spending
Pros and Cons
- "The way it aggregates all the accounts and lets me do math across all the accounts, even across multiple vendors or multiple cloud providers, is valuable. The other part is Chargeback. We use that to validate our bills."
- "The one thing I wish it had was that it worked more closely and more cleanly with custom data inputs, which I know is a lot to ask."
What is our primary use case?
We're using Nutanix Beam and Flow. They are the cloud cost governance and cloud security governance products, but they may have different names now.
We're a large university. We have hundreds of cloud accounts in all three of the vendors: Microsoft, AWS, and Google. This product allows us to look at all of them with one dashboard and do a lot of pricing and cost work across them with one dashboard for the finance side. For the flow side also, it has a lot of good tools for AWS and GCP but not as many for Azure. As a big university, we use it to protect ourselves and keep ourselves safe while we're using the cloud.
We also have this other thing called cloudbank.org. So, we have two different licenses with Nutanix. One for CloudBank, and one for the University of California, San Diego. The CloudBank one is all about researchers from all over the country. We have about 115 different researchers there doing all kinds of things.
How has it helped my organization?
We saved a ton of money by having awareness of how we're spending. We can see where we were spending incorrectly.
We haven't done much automation with it. We have some automated reports on a monthly basis that are very useful for billing. There are also automated security checks and flows, which have helped us stay safe a number of times. We had one instance a couple of weeks ago where somebody opened up a public S3 Amazon storage folder to the internet. They shouldn't do that, and it told us.
What is most valuable?
The way it aggregates all the accounts and lets me do math across all the accounts, even across multiple vendors or multiple cloud providers, is valuable. The other part is Chargeback. We use that to validate our bills.
What needs improvement?
Some of the UI is a little clunky. They do listen when I tell them about this, but one thing that drives me insane is that it defaults to a cumulative view of how much you've spent, as opposed to day-to-day. Even when you've selected day-to-day, you have to turn off a cumulative switch. They've done some work on fixing that in the UI, but I don't know why they're thinking that way and why they think people would want to look at it that way.
The one thing I wish it had was that it worked more closely and more cleanly with custom data inputs, which I know is a lot to ask.
It could probably have a nice warning page for all the things. Not for me, not for the big administrator, but for all my users to whom I give accounts so that they can look at their own things. It would be helpful if they had a landing page that just said, "Hey, you're losing money here. You're possibly losing here or there." It expects you to have a certain amount of knowledge of what you're doing when you first come in. It does have a dashboard, but it's very esoteric. Something just right on top that says "You're bleeding cash right here," and a graphic would be nice.
If I want to set up a new account, there's no API. It's all done by hand. It would help us in the deployment of new users if there was a new user API that we could call with a program, as opposed to doing it by hand.
We would like to be able to report how busy our machines are so that if a machine has been sitting there idle all week, we should turn it off. Sometimes, it's not just how busy the processor was, it's also about how much RAM was being taken up when that thing was running. Often, it can run low CPU and high RAM, and we still have to keep it running because of that. There is this arcane workaround to get that to work by installing something special on the individual machines one by one. Deploying that way is very arcane. I wish there was a better way of doing that. It seems it works with CloudWatch, at least on AWS, or CloudTrail, to do it, but I don't know for sure. They probably would've done it if it was easy, but it would help a lot if, in the deployment, it also was aware of memory usage, not just CPU usage by default.
For how long have I used the solution?
We've been using it for about three years.
What do I think about the stability of the solution?
Its stability is very good. In three years, we have had one actual outage, and maybe two or three data outages from something we need to do ourselves. We haven't had many problems on that end at all. They've been doing some interesting things with the user database backend, which threw us off for a little bit one time. It was to get some features done that I wanted, so I don't care.
What do I think about the scalability of the solution?
Its scalability is great. That was the whole reason we bought it. It was the fact that it can handle so many accounts at once, all in one dashboard to get to things. It's great.
We have 40,000 students and almost the same amount of staff. The University of California is the largest employer in the State of California. We work mostly with UC San Diego itself, but we also work with CloudBank in the National Science Foundation (NFS) to give out awards for cloud usage for researchers from all over the country. It is a big academic, an R1, with about two billion a year in research and other things.
How are customer service and support?
I would rate their support a 10 out of 10. They really care, and I appreciate it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had spreadsheets, Perl scripts, and things like that.
How was the initial setup?
It's a SaaS deployment. You just log in and go. It would help us in the deployment of new users if there was a new user API that we could call with a program, as opposed to doing it by hand, but everything else is just web-based. So, it's very easy to deploy.
Its initial setup is very straightforward. There are only a few bits of information you have to give the system for it to go and start looking at your stuff. You need to provide some information or some permissions, and then you can go. That's great, but one caveat, which is not Nutanix's fault but Microsoft's fault for how they license, is that it could be a little arcane, although their wizards walk you through it very well. I only had to get help once on that, and then from then on, I knew what I was doing going forward. There are about six or seven screens of details that you have to put in and pull from this place, and this place, and this key, and that key, but that's the cloud. That's not Nutanix's fault. The fact that we could get it to work is great. It's hard to say standards because nobody is setting standards here, but there are some conventions that they follow which are really nice.
It doesn't require any maintenance. They do it. They take care of all the backend.
What about the implementation team?
We used a reseller for the purchase but not for the implementation. We did the implementation ourselves. Nutanix was great. The reseller was great. They're both focused on what they should be focused on. One of the great things about Nutanix is that they have Slack. We've set up a Slack channel for them there. We could talk quickly about problems that were happening. They also have their India team on Slack. I can't talk to them in real-time, but with about a 10-hour lag, by the time I get up the next morning, they've answered pretty much everything I've had a problem with. In terms of responsiveness, that has been helpful.
What was our ROI?
We have certainly seen an ROI. There have been cost savings, and when people know we're watching, that also helps keep the costs down.
What's my experience with pricing, setup cost, and licensing?
We've got some very good deals on it. We have very active resellers in the middle who've done a good job of keeping us at a good price. Nutanix is treating us really well because we're academics, and they want people to use the product. I do give a lot of feedback on what they've done. Before COVID, I used to do a lot of talks for them as well.
Its acquisition and support cost isn't any harder or easier than others. We have a good sales team, and I appreciate that good resales team in the middle that takes care of us and pays attention. Its cost is reasonable. The features are very good. Once in a while, I talk to my friends who use CloudCheckr to see how we're doing in comparison. It seems Nutanix reports are a lot richer, and you can drill down more to where you want to go, but I haven't spent hours and hours in CloudCheckr.
Nutanix has been hinting at it a little bit that things are changing or changes are coming in terms of multiple tiers, but I'm not thrilled because I liked what I've had to work with so far, and I don't know where that maps into the tiers. I guess tier could work if I knew there were upper-level services I just didn't need, but if they're trying to tease more money out of us by isolating a few things in an upper tier, we won't be happy with that.
Which other solutions did I evaluate?
We evaluated other options. CloudCheckr was a pretty good product, but we didn't think we could work as closely with them as we have with Nutanix. They have been phenomenal to get changes made for things that we need to do. Especially because we're an academic institution, as opposed to a corporate, we flow a lot of credits and a lot of research grants. It does a lot of funky things to our financial data. They worked with us very closely on that to get it all done.
CloudCheckr is a fine product. A lot of the UCs do use CloudCheckr. We talked to them, but we weren't sure they could do the custom stuff that we wanted them to do, whereas Nutanix could do that.
We also looked at CloudHealth pretty closely, which is the VMware one. They got acquired. So, it wasn't useful to look at anymore. There was also one more that was a non-player. So, we've been keeping an eye on the space to see what's going to happen here. We thought somebody would buy Nutanix, but they're so big in some other ways that it hasn't happened yet. That was it. All these products are kind of the same, but it was also about the people we would work with. The Nutanix people we've worked with have been very helpful, and we knew that talking to them. So, we picked them.
In terms of the setup and ease of use, we did some testing on the VMware product, and it was a nightmare. The cloud setup in general, especially at an enterprise level, can be a real nightmare, but Nutanix and their engineers had a lot of experience with this. So, we were able to get through a lot of it that way. When we worked with the VMware product, it was endless meetings and back and forth. They were just not understanding where we were coming from. They also wanted to span VMware and cloud at the same time. We have very thick VMware instances here, which made it a lot more complicated than just looking at the cloud itself. For the most part, getting the VMware product set up was very difficult, whereas getting Nutanix set up was not difficult at all. It was difficult only when we started customizing it and hurting ourselves. Cloud is a mess anyway. So, I wouldn't expect anything to be easy, but once it's set up, it just works. It's not that big a deal. If it was really hard, I'd have a problem with it.
What other advice do I have?
We don't use NCM to manage Nutanix and VMWare infrastructure. We only use it for vendor clouds.
We've done a little bit of work with their query language, and that's always very fast and very useful. These faster outcomes are pretty important, but I'm not expecting huge performance from a product like this. It's not like a hospital or something like that, but they are as up-to-date as the cloud providers can provide the data to them, and that's what matters to me. If the cloud providers were real-time, I would expect Nutanix Cloud Manager to be real-time as well, but it's not. So, it's perfectly fine for us.
I would rate it a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
IT Specialist at a energy/utilities company with 5,001-10,000 employees
Upgrading our clusters is a very seamless, straightforward process
Pros and Cons
- "It saves time since it is a single pane of glass. Our efficiency has increased because of that. We don't have to log into multiple servers when we do upgrades. We can do it on one console. This saves us eight to 10 hours a month. Upgrade activity on servers, which was offloaded to the Nutanix platform, used to take hours on our Legacy platform."
- "Moving to Nutanix from our legacy platform has saved us a lot of time (30% to 40% of our time) to focus on other things, such as troubleshooting."
- "There are some cases when there are multiple alerts for the same issue. For example, if I forget to put it in hosting maintenance mode, then I start getting multiple, duplicate alerts for the same host, which we don't want. If I have already received an alert, I don't want another alert. So, there are sometimes false positive alerts because of update activity where we forgot to put it in maintenance mode, then we get multiple alerts or emails."
- "There are some cases when there are multiple alerts for the same issue. For example, if I forget to put it in hosting maintenance mode, then I start getting multiple, duplicate alerts for the same host, which we don't want."
What is our primary use case?
Initially, we deployed one cluster. Then, we deployed another two to three clusters. The main use case was to have a single console with all the alerts as well as viewing each cluster from a single pane of glass. That was one of the primary reasons for moving to this solution.
We are on the latest version because our company states that we need to upgrade every 30 days. Therefore, we are on a 30-day cycle, using the latest version of it. If Nutanix releases a new version, then in the next 30 days, we are on that version.
How has it helped my organization?
That solution gives requirements based on usage. It has helped us with workload and capacity planning. This is helpful for us to effectively plan.
What is most valuable?
The main selling point was the one-click centralized upgrade. Upgrading our clusters is a very seamless, straightforward process. We don't have to go through each individual server or cluster. We just do it in one click using Starter. Without logging into individual servers, we can do an upgrade. This makes our 30-day patching cycle easy for us, rather than going through a painful, time-consuming task.
The Capacity Behavior Analytics has been a good feature that we have been able to use.
It provides centralized upgrade simplicity as well as getting alerts and updates on a single pane of glass. That makes it very easy rather than missing any notifications or alerts. The alerts help if you don't log in everyday since you are notified of everything in Prism Pro.
We use the capacity manager, which we rely on. It gives us centralized management, and that is key for us. Everybody logs into the centralized console to find out if there is a problem. If someone needs to do a deep dive or troubleshooting, the central management lets them narrow down to the task or performance issue that they are dealing with.
What needs improvement?
There are some cases when there are multiple alerts for the same issue. For example, if I forget to put it in hosting maintenance mode, then I start getting multiple, duplicate alerts for the same host, which we don't want. If I have already received an alert, I don't want another alert. So, there are sometimes false positive alerts because of update activity where we forgot to put it in maintenance mode, then we get multiple alerts or emails.
For how long have I used the solution?
We have been using Nutanix Prism Pro for a year and a half. We have been using the Nutanix Cloud Manager version for the past several months.
What do I think about the scalability of the solution?
The environment is pretty much stable, though at a year and a half, it is still new for us. In my experience, it is stable. We find it a very stable solution compared to other vendors. I think we have the best solution.
How are customer service and support?
We worked with the Nutanix Community team to find some templates. Based on our organization's specific security standards, we then created a standard template that we use when deploying.
Finding any type of documentation in the support portal is easy. Everything is available online. If you are stuck with something, needing documentation or some kind of guide, those are readily available.
The tech support has been really good. I have worked with Dell and their support is not as easy to use when you need something, have to find a solution, or are stuck on something. Whereas, the Nutanix support is very helpful. As soon as you open a case with the support team, they provide support based on the case's priority level. The Nutanix solution and support are better than Dell's.
Their technical support has been knowledgeable. They understand us as a customer: our issues and what we are looking for. They are able to provide support in a timely manner based on the kind of support ticket that is open. I would rate them as nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we had purchased Prism Pro but had not installed it. When we started increasing the capacity of our clusters, we installed Prism Pro. Then, in the next three to six months, a lot of things had been fixed and streamlined.
Previously, we had a Legacy platform. We would have to do a hardware refresh when hardware went end-of-life. A lot of time was spent doing upgrades. We were having problems with hard disk failure when the environment got to the end of its support life. We wanted a solution that was less time-consuming and more efficient, bringing more simplicity. That is one of the reasons that we moved in this direction.
Moving to Nutanix from our legacy platform has saved us a lot of time (30% to 40% of our time) to focus on other things, such as troubleshooting.
How was the initial setup?
I was involved in the initial phase of setting up the test drive and doing the proof of concept. Also, I was part of the migration.
We used the Nutanix tool for our migration. We had a deadline and talked with the application owners, which went smoothly. We were able to migrate the workload from our legacy platform to Nutanix. It took almost six months of time to move our workloads from our legacy platform to the Nutanix platform, but it was not that complicated.
What about the implementation team?
We worked directly with the Nutanix support team.
What was our ROI?
It saves time since it is a single pane of glass. Our efficiency has increased because of that. We don't have to log into multiple servers when we do upgrades. We can do it on one console. This saves us eight to 10 hours a month. Upgrade activity on servers, which was offloaded to the Nutanix platform, used to take hours on our Legacy platform.
Which other solutions did I evaluate?
We looked at VxRail because we were thinking about having a Dell hyper-converged platform. However, Nutanix Prism Pro was more comfortable.
One of Nutanix's best features is monitoring a cluster, which is useful. Anyone can manage it. Specifically, you don't need to have someone with VMware or hypervisor background to do it. It is not rocket science; it is very easy to manage. It is easier to manage because it provides centralized administration of the entire environment, instead of having something like multiple vCenters. With this solution, you don't need to log into multiple consoles.
What other advice do I have?
There was a talk earlier that we will plan to use the monitoring automation, but since we have other tools that we use for automation, we don't have X-Play. However, that may change down the line because we want to add more clusters. So, we may need to think about how we can update our license to have X-Play.
We have plans to add Nutanix in our corporate infrastructure too. There, we will be using VMware in Prism Pro for our corporate environment.
Nutanix has a partnership with Red Hat. Therefore, there are some Ansible scripts that we use. Because we have Red Hat Satellite, we use that to leverage some sort of automation for our deployment servers.
I would rate this solution as a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Chief Architect at Tata Consultancy
Has fast implementation, reduced MTTR, and less false alerts
Pros and Cons
- "The most valuable feature is less or no implementation time. It should be up and running at any point in time so I don't spend time in transformation."
- "Nowadays, we see systems breaking a lot. I know that the current features of Nutanix Cloud Manager help to monitor the container world and modern applications, but as more microservices are getting deployed, more micro-management of those services needs to be done."
What is our primary use case?
Nutanix Cloud Manager's biggest use case is compliance management, which includes configurations and drifts.
Cost estimation is another use case, but I don't know whether Prism moved that service because I've not used this product for cost estimation for the last eight to ten months. I've used other products for cloud health and other aspects.
How has it helped my organization?
The biggest generic benefit is the business value. There is no direct dollar benefit. The benefit is that the clients see MTTR reduction happening. They see low P1 or P2 calls or cases, but this decline happens over time. These are the benefits, but Nutanix Cloud Manager doesn't give you the benefits upfront. It's a journey because the system matures as you resolve low alerts. The outcome of this journey is the business value. For a small customer, it can take two months. For a mid-sized customer, it can take five to eight months. For a large enterprise, it can be twelve to eighteen months. There is no straight dollar productivity or dollar value benefit they will get. They cannot quantify those benefits. They can only say that their MTTR reduction happened, their system uptime is high, or their systems are more resilient.
In terms of the speed of the outcomes received using Nutanix Cloud Manager's low-code automation, I'm a supplier, I'm a GSI, and for me, the outcome is straightforward, which is a productivity improvement. The people who are doing day-to-day services don't need an automation engineer to automate their daily mundane tasks. With Nutanix Cloud Manager's low-code automation, I can just click and automate a task if the number of times an instance is repeated is high. It's a very simple left shift of the resources. An L1 engineer can do it for me, and I don't have to deploy highly skilled engineers. I can use their time to do more projects and provide value to the customer, so the low code in Nutanix Cloud Manager is always linked to the left shift of engineers.
What is most valuable?
The way we deliver it to our clients is that we don't tell them it's Nutanix Cloud Manager. We sell the functionality. If a customer wants to have end-to-end observability and AI ops built up for it, it's irrelevant to them whether I'm deploying NCA, or I'm deploying anything else. All that matters is the service, the functionality, and the cost for that functionality.
The most valuable feature is less or no implementation time. It should be up and running at any point in time so I don't spend time in transformation. I should spend more time in the operations cycle. The time to market is something that is very important. When it comes to operations, it should bring in the highest level of automation. I don't want teams to keep on troubleshooting in terms of whether it's a false alert or not.
I've seen that Nutanix Cloud Manager has fewer false alerts as compared to other products, such as SCCM.
What needs improvement?
Nowadays, we see systems breaking a lot. I know that the current features of Nutanix Cloud Manager help to monitor the container world and modern applications, but as more microservices are getting deployed, more micro-management of those services needs to be done. If NCL needs any improvement, it's in the microservices area because, over time, you will see more microservices getting deployed. Monitoring of those is an area that needs to be looked into.
For how long have I used the solution?
I know this product from the time when it was launched as Prism. I have been using Prism and Beam since 2015 or 2016. Being a System Integrator, I deployed it in a lot of customer environments.
What do I think about the stability of the solution?
It's a highly stable product, but it's yet to be proven for very big customers.
What do I think about the scalability of the solution?
It's good for up to mid-sized enterprises. For us, a mid-segment company has ten thousand virtual machines. They are running somewhere around 400 nodes of containers for elements. One of my big customers is running 6,600 Nutanix nodes.
Which solution did I use previously and why did I switch?
There were multiple solutions that were built, integrated, and deployed. All the incident correlations used to happen in BigPanda, SolarWinds, and ServiceNow, and the automation engine used to pick up those events and triggers and then automate them. They were there, but I required resources with multiple skill sets. With Nutanix Cloud Manager's low code solution, with a single click, an L1 engineer can do a task. My life is easy, and their life is easy. There is a productivity gain.
In terms of the comparison of Nutanix Cloud Manager with other solutions, as a supplier, every product is good for me. We just need to find the best and low-cost solution that delivers the functionality, even if that functionality is delivered by a small tool.
ServiceNow CMP is a comparable solution. It does the monitoring and other functionalities, but it does not look into the niche, modern technologies that are there right now, such as the containerized environment and multi-cloud container-native architecture. ServiceNow CMP needs another automation engine to deploy it because while it connects workflows to your end-to-end playbooks, it does not run them, whereas, with Nutanix Cloud Manager, I'm getting everything in a box.
How was the initial setup?
I'm a Chief Architect. Based on the customer's requirement, I do the big-picture stitching for the customer. Once our solutions team picks up the products, I can influence product usage. I'm currently handling database-as-a-service in the UK and Europe. I influence the selection of the products but not deployment.
What other advice do I have?
My advice would be to go for it without asking. As a mid-segment enterprise, you get everything in the box. You don't need to spend more money. You don't need to first spend money on VMware, then on SolarWinds, and then on your automation engine.
Prism is used a lot in terms of server and service monitoring, but it's not used for observability. It feeds into observability, but I'm trying to explore if it can be used for observability in a service model.
I'd rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service Delivery Manager at a financial services firm with 10,001+ employees
Is easy to set up, but the interface could be improved to allow the use of other tools
Pros and Cons
- "The ease of use is a valuable feature. For us, it's a consistent interface. It's very easy to train our employees on it, and it's a newer generation interface. It's homogeneous, and every product and subset tie together, giving a very similar look to everything."
- "In some ways, Nutanix Cloud Manager abstracts out certain items in a simplified manner, which makes it good for training. At other times, to get to the next technical level, we want to actually dive in, and Nutanix Cloud Manager sometimes restricts us from actually diving into the deeper technical pieces. There's no advance button that lets us do more advanced things without having to drop out to the CLI to do the command line piece."
What is our primary use case?
We use Nutanix Cloud Manager to manage all of our Nutanix infrastructure. We have six data centers throughout the world, and we use it to manage all that infrastructure for VMware. We're currently moving to AHV and are managing those as well.
How has it helped my organization?
From a resiliency of the infrastructure standpoint, we don't chase outages and major problems like we used to on other arrays such as CMC storage or Dell storage. Our folks have a lot more free time handle to the normal workload instead of troubleshooting.
What is most valuable?
The ease of use is a valuable feature. For us, it's a consistent interface. It's very easy to train our employees on it, and it's a newer generation interface. It's homogeneous, and every product and subset tie together, giving a very similar look to everything.
We do implement Nutanix Cloud Manager's built-in playbooks. Currently, the biggest one we use that's been very helpful is cleaning up snapshots. As users do snapshots of their virtual machines, it then goes back and cleans those out. We don't have a mess lingering out there.
Because Nutanix Cloud Manager's eScripts are based on Python, it allows me to bring developers in who are Python-centric. They are able to get up to speed quickly and develop the automation pieces we need for our own private cloud and build servers and applications on-premises.
What needs improvement?
In some ways, Nutanix Cloud Manager abstracts out certain items in a simplified manner, which makes it good for training. At other times, to get to the next technical level, we want to actually dive in, and Nutanix Cloud Manager sometimes restricts us from actually diving into the deeper technical pieces. There's no advance button that lets us do more advanced things without having to drop out to the CLI to do the command line piece.
For how long have I used the solution?
I've worked with Nutanix Cloud Manager for more than five years.
What do I think about the stability of the solution?
So far, we've been very impressed with the stability. In the Nutanix ecosystem, everything is clustered, highly available, and fails over. It takes care of itself.
What do I think about the scalability of the solution?
We have very few users who are using Nutanix Cloud Manager at present, but we do have all of our infrastructure running Nutanix on the storage side. From that scale, we're handling thousands of servers with no issues there. In about three months, we will be switching over all of our VMware folks to Nutanix Cloud Manager via ServiceNow. Then, we'll be able to see the full impact of our users using Nutanix Cloud Manager.
How are customer service and support?
I would give a ten out of ten to Nutanix's technical support. We've had excellent support. They always know two or three other people they can call on to help with certain portions of an issue. There's very good networking within the company.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We're a VMware shop and have vRA, which we used for all the automation on the VMware side. We also used vRealize Orchestrator. Initially, we chose Nutanix over standard disc arrays because we came out of the storage market. As Nutanix has added products, we've seen value in them and went in that direction.
When we bought the storage system and disc encryption, they came with other licenses. Nutanix Cloud Manager was an add-on. When we looked at the cost of other solutions and the opportunities that Nutanix Cloud Manager gives us to tie directly into Nutanix, it just seemed to be the right fit.
What was our ROI?
It might be too early to tell as we just started using Nutanix Cloud Manager for our private cloud about four months ago. Once we get fully off of VMware, we should definitely see an ROI.
What's my experience with pricing, setup cost, and licensing?
The price is probably right where it should be. It's not vastly expensive, and it's not too cheap. We get very good value for the price with what we're being offered with it.
What other advice do I have?
Nutanix Cloud Manager is a walled garden, and you have to do all of your editing within the interface. Our developers become frustrated with not being able to use other tools such as Visual Studio, Visual Studio Code, and CSE pipelines. These are outside of the Nutanix Cloud Manager interface, and the developers would prefer to use them instead of using the NCM interface. In this sense, Nutanix Cloud Manager has been a struggle to use. The NCM interface could be improved.
The setup is fantastic because you can click a button and deploy it. It's already part of the existing piece, and it's like adding a module. Compared to the setup of other cloud management solutions, Nutanix Cloud Manager's setup is much easier. We just spent about four months upgrading a VMware product, and there were bugs. It was a nightmare. With Nutanix Cloud Manager, it's click-and-play, and we haven't had any issues at all.
The learning curve is a lot easier because it is based on Python, and we have developers who already know it. We don't have to retool. Many of my developers have been up to speed in under a week.
If you're considering Nutanix Cloud Manager, my advice would be to go through the entire POC in-depth to see the value in it. Initially, it may look very simplistic, but when you dive into the code, you will see the depth of the product.
Overall, I would rate Nutanix Cloud Manager a six because the automation tools are still in the early stages. There are things that need to be fleshed out in the private cloud as well as the public cloud. I don't see anything badly wrong with it, but I think there's a lot of room for improvement as an industry in general.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy Manager at Central Bank of Nigeria
An easy-to-use and efficient solution that enables us to clone servers
Pros and Cons
- "The solution’s ease of use is mind-blowing."
- "When we tried to migrate an application from the old cluster, we couldn't run it on Nutanix’s native hypervisor."
What is our primary use case?
We are still working on moving workloads from the old environment to Nutanix. We are planning to use Nutanix for our mid-tier. The mid-tier consists of noncore applications like medical services.
How has it helped my organization?
Nutanix is customer friendly. The efficiency of Nutanix Clusters is amazing. The product communicates with the hardware far better than any other product.
What is most valuable?
I love that we can clone the server once it is deployed. The solution’s ease of use is mind-blowing.
What needs improvement?
Compared to Dell HCI, Prism’s home screen is quite mundane. When we tried to migrate an application from the old cluster, we couldn't run it on Nutanix’s native hypervisor. So we had to install a different hypervisor to run that particular application.
For how long have I used the solution?
My organization has been using the solution for two months.
What do I think about the stability of the solution?
The solution has been very stable so far. We have had no issues.
What do I think about the scalability of the solution?
So far, the product is quite scalable. It's easy to add clusters and nodes. We have about three nodes in disaster recovery and six nodes in production.
How are customer service and support?
The solution’s support is one of the fastest supports we've experienced. We always get a response within an hour.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously we used Dell HCI, which was running on VMware ESXi. We had resource constraints in our previous environment. It wasn't as efficient as Nutanix.
How was the initial setup?
There is a level of complexity to the initial setup because it is new. However, it was not as complex as other products.
What's my experience with pricing, setup cost, and licensing?
The solution’s price is competitive. Compared to Dell HCI, Nutanix is a lot cheaper.
Which other solutions did I evaluate?
We reached out to OEM vendors in the market. We compared the offers based on price, features offered, and the cost of support for several years, and Nutanix came up at the top.
What other advice do I have?
We just completed the installation and deployment for the disaster recovery branch. I work for the Central Bank of Nigeria. We have three different environments in the bank. We use IBM for our core systems. We also have test and development environments where we run stress tests before deployments.
When I had to deploy about ten or twelve different servers that use the same operating systems, I deployed one and cloned it. The product’s ability to clone is by far the best thing I have seen. It took me only two to three minutes instead of 30 minutes or an hour.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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