OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
Openscape Contact Center mindshare
As of December 2024, the mindshare of Openscape Contact Center in the Contact Center Infrastructure category
stands at 2.1%, up
from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
