OpenText Documentum Reviews

We are doing a big project with court systems, developing solutions about use cases, core use cases, and on a national level. We work with seven in courts, which pertains to the court system. It is a big government institution, specifically the department of Lithuania, involving about 50,000 officials and 30,000 users.

It is a very good solution for text analysis and supports some significant automations, creating considerable value for our customer.

The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications. Another important aspect is its ability to support big systems, which is crucial for developing content management for large-scale systems.

The price is quite high as the licensing prices are significant.

We have been doing some projects for about eight years.

They are supporting some AI solutions, and the platform is quite good regarding automation, which is important for handling large systems.

Their customer service is good, with a rating of about seven or eight out of ten.

Neutral

We discussed the possibility of using other solutions but have experience with OpenText.

It was quite an easy deployment, though it took more than a year for the last project. It is necessary to understand the logic and programming required for development.

Our implementation team consisted of about ten to 12 people, including project management, architecture, developers, and Scrum Master.

I don't remember exactly the figures for return on investment, however, there was a significant return.

The licensing price is quite high, rated around seven or eight out of ten for pricing.

We are working with OpenText and have considered other options but currently have experience with this solution.

I recommend Documentum as it supports big systems and offers good integration. It is one of the best solutions for big systems.

I'd rate the solution ten out of ten.

We work in a large IT sector that involves the use of documents. We use the tool to store them. 

OpenText Documentum has improved availability and performance in our organization. We can integrate it with different systems. 

The product's most valuable feature is flexibility. 

OpenText Documentum needs to improve its support. 

I have been using the solution for two months. 

OpenText Documentum is stable. 

The product is scalable. 

OpenText Documentum's support resources are always available. 

Positive

We have seen ROI with the tool's use. 

OpenText Documentum has helped us clean up retention policies. It helps to upkeep the security aspects. The tool's security protection is standard and good. Whoever wants to have those details can have them. 

The tool's endpoints are straightforward. Its performance, availability, and flexibility have boosted productivity in our organization. We have 12-13 integrations. 

OpenText Documentum has simplified our modernization journey. It offers a one-stop platform for documents. 

I rate it a nine out of ten. 

We use the solution for storing structured, like XML or JSON.

The search feature has improved our workflow. It was mostly used in data centers and within the data center. It's just user-based role management.

It has the ability to categorize and search.

I have been using OpenText Documentum for 15 years.

It's pretty stable.

It is very scalable. 5000 users are using this solution.

I rate the solution’s scalability a nine out of ten.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

It was done through independent consent.

It has a yearly license. 
I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

I recommended OpenText Documentum to a client I worked with because it's excellent for handling transactional document management. The client had a terabyte of structured or transactional data, and Documentum was well-suited for managing it.

If you're using another product for transactional document management, such as a mortgage application system, and you have a high volume of documents (e.g., a million mortgage applications resulting in ten million documents), you should consider switching to OpenText Documentum instead of relying on systems like SharePoint or other office management tools. Documentum is designed to handle large-scale document management needs more efficiently

It can be somewhat cumbersome for the operations team since it’s not a cloud instance but hosted in a data center. However, when compared to other data center products, the overhead would likely be similar.

We use the solution for document creation and archival. 

OpenText Documentum's composition is good. It is convenient and straight out of the box. 

OpenText Documentum needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's time to market and deployment cycle need to be improved. 

Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs. 

OpenText products are reliable and stable. 

OpenText Documentum's support is great. 

Positive

The tool's deployment was not complicated or straightforward. 

We encountered challenges in the limitation of design and flexibility. High-volume delivery was also a bottleneck for us. Hence, we moved to OpenText Documentum. 

We ran the product on in-house and on-prem servers, which were secure. We never ran it on OpenText Documentum's server. 

The solution is on par with any company maintaining security. I believe they will own up to the risks if anything goes wrong. 

I have used SmartCOMM, which has OpenText Documentum's similar features. SmartCOMM has a seamless interface, and OpenText Documentum can replicate it. 

I rate the product a five out of ten. 

Our insurance company has multiple business types, including personal insurance, commercial insurance, and group benefits. We use the product to store policy and claim documents and send emails and text messages. 

We don't have a second option to store physical files. OpenText Documentum integrates with our external customers. We don't have to email or print the policy documents. We can link the document directly to the source and send it to our customers. 

The tool's most valuable feature is ACL, which helps to control the user groups that access the documents. 

OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it. 

I have been using the solution for more than ten years.

OpenText Documentum is a stable product. 

The tool is scalable.

We get professional support from OpenText Documentum. 

Positive

We used Fivetran before. We chose OpenText Documentum for its storage cost. 

As an insurance company, we need to store data securely and properly. It has to be retrieved, maintaining the SLAs as and when required. 

I have a good understanding of OpenText Documentum's security in the on-premise version. ACL is pretty secure. We know the way infrastructure is being deployed. 

We use Webtop, but it is a discontinued product. We are on extended support. 

The configuration is easy. The solution has boosted our productivity. We have been using it for nine years and know how it works. We know how to move a solution to the marketplace easily. 

I rate it a nine out of ten. 

We help customers utilize the engineering information that is stored in Documentum more effectively. I demonstrate this system and our solution integrated into Documentum to show how that could help the customers access their information more readily. 

Implementing Documentum provides a more structured and reliable way of managing and accessing documentation.

Documentum has given us a whole new infrastructure of people that we can sell our solution to. The user base is quite considerable.

We have integrated Documentum with IBM Maximo and SAP. We work alongside all these systems and bring them together from the engineering point of view. We work with AutoCAD. We work with PDFs as well, which is more of a format than a system. These integrations are what our customers are looking for, and this is what we help them do more effectively.

Documentum is very adaptable. We were able to port our solution across other platforms, such as Content Suite and XECM, because of the open nature of Documentum. It allows us to do that.

We have enabled our customers to be able to access their engineering drawings more effectively, which led to more sales for our company and allowed us to be more successful.

Documentum certainly facilitates our customers achieving their digital transformation. What they are looking to do is to make their engineering information more accessible. Documentum in conjunction with our solution allows them to do exactly that.

It is very comprehensive in terms of security protection. It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people.

Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard.

I have been using Documentum for three years.

It is very stable. Some of the customers have been using it even for decades. We certainly have come across a lot of long-term customers who are committed to it as their system, and they have no intention of changing it because it is so stable.

It is scalable. Particularly with the integration that OpenText now gives to the SAP and IBM Maximo systems through their XECM platform, it is definitely scalable. In the industries we work with, it works with the applications that people need to work with.

Documentum's support is very good. They are very knowledgeable. I would rate them a seven out of ten. 

Neutral

We still use other solutions. We have not replaced them. We have enhanced our solution to work with an additional platform, so we have grown rather than replacing them.

My company was involved in the initial setup. Nothing is ever as straightforward as we would like it to be, but it was successful. We came in on time and on budget, and that is our meter for success.

I have seen an ROI but only in connection with our solution, not Documentum. The ROI is in terms of reliability and consistency of people being able to find the information in a timely manner as compared to what they were able to do or were not able to do prior to the system being deployed. 

Overall, I would rate Documentum an eight out of ten.

We use Documentum for regulatory purposes, quality management, and collaboration with partner companies.

I appreciate Documentum's scalability, allowing for vast volumes of content storage. Its object model and hierarchical structure are fundamental, enabling robust application development, including D2 applications.

I would like to see performance improvements, especially regarding slow response times. Despite upgrading hardware and software versions, users across multiple sites still experience delays, which impacts productivity.

Stability can be a concern with Documentum, as it may have limitations that require careful monitoring and management.

Documentum offers excellent scalability, even when deployed in Kubernetes, allowing for easy expansion as needed. Its robust object model ensures limitless scalability, a significant advantage for handling large volumes of data.

When it comes to technical support, their responses can be slow, taking up to a month for issue resolution. I would rate the support as a five out of ten.

Neutral

Before Documentum, we utilized various content management systems from different vendors, alongside manual processes for certain tasks. Hard copies were stored in record rooms. Since implementing Documentum, around 70% to 80% of our processes have been digitized, streamlining operations significantly.

The initial deployment of Documentum was not overly difficult, as we had experience spanning over 20 years with various versions. We followed thorough preparation, including reviewing release notes and infrastructure guidelines. While we managed most deployments in-house, we occasionally sought assistance from experts for specialized components like OTDS. 

Documentum's pricing is reasonable compared to some competitors like Palo Alto. However, there may be additional costs for support that need to be considered.

Documentum offers robust security features, meeting high-level security standards like ACL. It implements server-level security and user permissions based on groups and access controls. SSL encryption is available for content servers and Docbroker, ensuring secure data transmission. Site management features provide additional control over documents beyond the repository.

We have integrated Documentum with various applications such as SAP HANA, LMS systems like SuccessFactors, and in-house applications for efficient document management and cost-saving measures.

Documentum's configurability has greatly improved, allowing for faster deployment of solutions to users. Previously, it took around 15 to 16 days to develop a single screen, but now, with enhanced configurability, it can be done within a sprint, typically in 15 days. This flexibility extends even to advanced capabilities, making Documentum, especially D2, a highly adaptable and efficient solution.

Documentum has significantly increased productivity within our company by consolidating records previously stored across multiple rooms into one centralized system.

Documentum has contributed to the simplification of our modernization journey, although the acceleration aspect depends on certain limitations and feature utilization. We are making the most of the available features to drive our modernization efforts.

New users of Documentum should ensure they have experienced guides involved in the project, including those with expertise in Java, DFC, DFS, and OpenText server fundamentals. This preparation will ensure a smoother transition and effective utilization of Documentum's features.

Overall, I would rate OpenText Documentum as an eight out of ten.

We use OpenText Documentum for managing the command life cycle and for content management.

Documentum helps by saving time during daily operations.

The product is user-friendly.

The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use cases.

I have been working with OpenText Documentum for ten years.

In terms of stability, I would rate it as seven out of ten. For example, database connections could be improved.

When talking about scalability, I would rate the ability to scale and expand as eight out of ten.

The setup process can be complex.

Our team comprised of four people handled the setup.

With regard to pricing, I would rate it as four out of ten. It is quite expensive.

I do not have real experience with other solutions to compare with.

I recommend Documentum for large enterprises. Additionally, it would be great if the solution could include certain functions in-house rather than requiring third-party tools.

I'd rate the solution seven out of ten.