OpenText Documentum Reviews

We use Documentum for regulatory purposes, quality management, and collaboration with partner companies.

I appreciate Documentum's scalability, allowing for vast volumes of content storage. Its object model and hierarchical structure are fundamental, enabling robust application development, including D2 applications.

I would like to see performance improvements, especially regarding slow response times. Despite upgrading hardware and software versions, users across multiple sites still experience delays, which impacts productivity.

Stability can be a concern with Documentum, as it may have limitations that require careful monitoring and management.

Documentum offers excellent scalability, even when deployed in Kubernetes, allowing for easy expansion as needed. Its robust object model ensures limitless scalability, a significant advantage for handling large volumes of data.

When it comes to technical support, their responses can be slow, taking up to a month for issue resolution. I would rate the support as a five out of ten.

Neutral

Before Documentum, we utilized various content management systems from different vendors, alongside manual processes for certain tasks. Hard copies were stored in record rooms. Since implementing Documentum, around 70% to 80% of our processes have been digitized, streamlining operations significantly.

The initial deployment of Documentum was not overly difficult, as we had experience spanning over 20 years with various versions. We followed thorough preparation, including reviewing release notes and infrastructure guidelines. While we managed most deployments in-house, we occasionally sought assistance from experts for specialized components like OTDS. 

Documentum's pricing is reasonable compared to some competitors like Palo Alto. However, there may be additional costs for support that need to be considered.

Documentum offers robust security features, meeting high-level security standards like ACL. It implements server-level security and user permissions based on groups and access controls. SSL encryption is available for content servers and Docbroker, ensuring secure data transmission. Site management features provide additional control over documents beyond the repository.

We have integrated Documentum with various applications such as SAP HANA, LMS systems like SuccessFactors, and in-house applications for efficient document management and cost-saving measures.

Documentum's configurability has greatly improved, allowing for faster deployment of solutions to users. Previously, it took around 15 to 16 days to develop a single screen, but now, with enhanced configurability, it can be done within a sprint, typically in 15 days. This flexibility extends even to advanced capabilities, making Documentum, especially D2, a highly adaptable and efficient solution.

Documentum has significantly increased productivity within our company by consolidating records previously stored across multiple rooms into one centralized system.

Documentum has contributed to the simplification of our modernization journey, although the acceleration aspect depends on certain limitations and feature utilization. We are making the most of the available features to drive our modernization efforts.

New users of Documentum should ensure they have experienced guides involved in the project, including those with expertise in Java, DFC, DFS, and OpenText server fundamentals. This preparation will ensure a smoother transition and effective utilization of Documentum's features.

Overall, I would rate OpenText Documentum as an eight out of ten.

We have an accounts payable use case, and we also have an HR use case. We store all of our documents for HR and accounts payable. OpenText Documentum helps us organize and keep everything in one place we can trust. With the new versions, people can't share or download them whenever they want to.

OpenText Documentum has tremendously improved our organization by organizing it and keeping people accountable.

The most valuable feature of OpenText Documentum is the versioning.

OpenText Documentum's user interface could be improved a little bit.

I would love to see OpenText Documentum having an out-of-the-box integration with DocuSign.

I have been using OpenText Documentum for 23 years.

OpenText Documentum's stability is awesome.

OpenText Documentum has amazing scalability. It's very flexible, and we can add more licenses whenever we need.

OpenText Documentum's technical support needs to be improved.

Negative

We have seen a return on investment with OpenText Documentum.

OpenText Documentum's pricing is good.

Before choosing OpenText Documentum, we evaluated SharePoint and Box. We chose OpenText Documentum because it had the most features and was the most user-friendly for the security we needed.

OpenText Documentum's security protection is awesome.

We use OpenText Documentum's integration points with the leading business application, Salesforce.

The integration of OpenText Documentum with Salesforce is very important to make sure we have it all in one place, and it's all synced.

It would be nice if the configurability of OpenText Documentum were faster, but it is good overall.

OpenText Documentum has helped boost productivity within our organization. Earlier, we had to track each person down to ensure they had the most recent document, which was time-consuming for HR. The solution has ensured that whatever we have is the most recent version, and that's what we have to worry about.

It has helped boost our productivity by 70%.

OpenText Documentum has helped simplify or accelerate our modernization journey by simplifying everything so that we have one place for everyone to work.

Overall, I rate OpenText Documentum a nine out of ten.

I'm a developer, so I use OpenText Documentum to customize the user interface and the back end. We use OpenText Documentum to automate the storage of metadata and content.

Before OpenText Documentum, many manual processes were implemented in our organization. Using OpenText Documentum, we've been able to automate a lot of the business processes.

The storage of metadata content, workflows, and lifecycles are the most valuable features of OpenText Documentum.

OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations. A lot more can be done in terms of workflows. There haven't been a lot of new features for OpenText Documentum workflows in the past few years.

I have been using OpenText Documentum for 18 years.

It has been a pretty stable product over the years.

OpenText Documentum has been a pretty scalable product on-premises.

The solution's technical support has been good. I opened a few cases with them for issues I came across and got a good response from the support team. I rate the solution’s technical support a seven or eight out of ten.

The older versions of OpenText Documentum were more complex to deploy, but the newer version is more straightforward.

Our implementation strategy was a monkey content server deployment with two repositories and two separate accounts. We used a vendor to help us with the solution's deployment.

OpenText Documentum has announced a new licensing model, which could be more expensive. We have a perpetual license, and I will see how that will work with the new licensing model.

I think security's been pretty good with OpenText Documentum.

Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that.

OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity.

OpenText Documentum has definitely helped simplify or accelerate our modernization journey.

Overall, I rate OpenText Documentum a seven out of ten.

We use Documentum mainly for organizing and managing digital documentation, especially after the pandemic shifted us away from manual procedures. It is crucial to ensure that sensitive and confidential documents, like agreements and MOUs, are securely accessible only to authorized users.

Using Documentum has brought several benefits, particularly in streamlining document management and making it trackable. With Documentum, we can monitor who accesses documents, detect any unauthorized activity, and set alerts for confidential documents. This ensures the confidentiality and availability of our critical documents, offering enhanced security and peace of mind.

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role. This ensures that users only have access to the documents they need for their specific tasks, maintaining confidentiality and compliance with company policies.

One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones. Currently, older files remain online and clutter storage, but a new feature to offline these files for select users has been suggested. Additionally, there is a need for better management of offline access, restricting it to only essential users to maintain security and streamline access.

I have been working with OpenText Documentum for over ten years.

While we also have SharePoint, Documentum better suits our needs for heavy-duty document management, especially in the enterprise segment with a large user base.

The implementation of Documentum took around three months. Installation and configuration were quick, but fine-tuning and data migration required time. We followed a structured process, including role definition and data import. Transitioning users and managing duplicate data were challenges. We ensured departmental segregation and enforced read-only access to old data to facilitate the transition.

Documentum's collaboration tools have significantly improved our project outcomes by streamlining document access and enforcing naming conventions. Users find documents faster and adhere to predefined naming policies, ensuring easier backup and restoration processes. Proper indexing enhances document organization and retrieval, contributing to overall project efficiency and compliance with company policies.

We have faced significant challenges integrating Documentum with other systems, particularly ERP systems. To overcome this, we have initially kept Documentum as a standalone solution, avoiding complex integrations. We focus on simple drag-and-drop functionalities for document management. While we plan to integrate with ERP systems in the future, for now, we prioritize simplicity and stability.

Overall, I would rate OpenText Documentum as a seven out of ten.

We work in a large IT sector that involves the use of documents. We use the tool to store them. 

OpenText Documentum has improved availability and performance in our organization. We can integrate it with different systems. 

The product's most valuable feature is flexibility. 

OpenText Documentum needs to improve its support. 

I have been using the solution for two months. 

OpenText Documentum is stable. 

The product is scalable. 

OpenText Documentum's support resources are always available. 

Positive

We have seen ROI with the tool's use. 

OpenText Documentum has helped us clean up retention policies. It helps to upkeep the security aspects. The tool's security protection is standard and good. Whoever wants to have those details can have them. 

The tool's endpoints are straightforward. Its performance, availability, and flexibility have boosted productivity in our organization. We have 12-13 integrations. 

OpenText Documentum has simplified our modernization journey. It offers a one-stop platform for documents. 

I rate it a nine out of ten. 

We use the solution for storing structured, like XML or JSON.

The search feature has improved our workflow. It was mostly used in data centers and within the data center. It's just user-based role management.

It has the ability to categorize and search.

I have been using OpenText Documentum for 15 years.

It's pretty stable.

It is very scalable. 5000 users are using this solution.

I rate the solution’s scalability a nine out of ten.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

It was done through independent consent.

It has a yearly license. 
I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

I recommended OpenText Documentum to a client I worked with because it's excellent for handling transactional document management. The client had a terabyte of structured or transactional data, and Documentum was well-suited for managing it.

If you're using another product for transactional document management, such as a mortgage application system, and you have a high volume of documents (e.g., a million mortgage applications resulting in ten million documents), you should consider switching to OpenText Documentum instead of relying on systems like SharePoint or other office management tools. Documentum is designed to handle large-scale document management needs more efficiently

It can be somewhat cumbersome for the operations team since it’s not a cloud instance but hosted in a data center. However, when compared to other data center products, the overhead would likely be similar.

We help customers utilize the engineering information that is stored in Documentum more effectively. I demonstrate this system and our solution integrated into Documentum to show how that could help the customers access their information more readily. 

Implementing Documentum provides a more structured and reliable way of managing and accessing documentation.

Documentum has given us a whole new infrastructure of people that we can sell our solution to. The user base is quite considerable.

We have integrated Documentum with IBM Maximo and SAP. We work alongside all these systems and bring them together from the engineering point of view. We work with AutoCAD. We work with PDFs as well, which is more of a format than a system. These integrations are what our customers are looking for, and this is what we help them do more effectively.

Documentum is very adaptable. We were able to port our solution across other platforms, such as Content Suite and XECM, because of the open nature of Documentum. It allows us to do that.

We have enabled our customers to be able to access their engineering drawings more effectively, which led to more sales for our company and allowed us to be more successful.

Documentum certainly facilitates our customers achieving their digital transformation. What they are looking to do is to make their engineering information more accessible. Documentum in conjunction with our solution allows them to do exactly that.

It is very comprehensive in terms of security protection. It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people.

Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard.

I have been using Documentum for three years.

It is very stable. Some of the customers have been using it even for decades. We certainly have come across a lot of long-term customers who are committed to it as their system, and they have no intention of changing it because it is so stable.

It is scalable. Particularly with the integration that OpenText now gives to the SAP and IBM Maximo systems through their XECM platform, it is definitely scalable. In the industries we work with, it works with the applications that people need to work with.

Documentum's support is very good. They are very knowledgeable. I would rate them a seven out of ten. 

Neutral

We still use other solutions. We have not replaced them. We have enhanced our solution to work with an additional platform, so we have grown rather than replacing them.

My company was involved in the initial setup. Nothing is ever as straightforward as we would like it to be, but it was successful. We came in on time and on budget, and that is our meter for success.

I have seen an ROI but only in connection with our solution, not Documentum. The ROI is in terms of reliability and consistency of people being able to find the information in a timely manner as compared to what they were able to do or were not able to do prior to the system being deployed. 

Overall, I would rate Documentum an eight out of ten.

We use the solution for document creation and archival. 

OpenText Documentum's composition is good. It is convenient and straight out of the box. 

OpenText Documentum needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's time to market and deployment cycle need to be improved. 

Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs. 

OpenText products are reliable and stable. 

OpenText Documentum's support is great. 

Positive

The tool's deployment was not complicated or straightforward. 

We encountered challenges in the limitation of design and flexibility. High-volume delivery was also a bottleneck for us. Hence, we moved to OpenText Documentum. 

We ran the product on in-house and on-prem servers, which were secure. We never ran it on OpenText Documentum's server. 

The solution is on par with any company maintaining security. I believe they will own up to the risks if anything goes wrong. 

I have used SmartCOMM, which has OpenText Documentum's similar features. SmartCOMM has a seamless interface, and OpenText Documentum can replicate it. 

I rate the product a five out of ten.