My main use of this content server is to help end-users manage their documents without accessing SAP.
We keep SAP data confidential, and whatever data is required for end-users, we make it available in a content server so end users can directly access the OpenText server to access their data and perform operations.
There are many features. One is the security, then the permissions management is really good, and the workspace, folder structure, and classification categories. The classification categories are mainly helpful for searching data, and the workspace is for managing projects. Permission management is really important for the end user.
The collaboration tool is another good feature. Many users on the team can work together on the same platform and the same document to collaborate.
It improved our team's productivity.
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText.
I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level.
With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.
There were a couple of issues that we resolved with the help of the support center.
But, it is really difficult to reach out to the support. it takes too long to get the solution.
I have very good experience with Microsoft SharePoint, which I was certified in. Very good experience on the SharePoint content management tool.
SharePoint and OpenText are both similar in terms of being tools to manage content. But OpenText has some advantages. We can integrate seamlessly with any third-party tool, and we can manage unlimited data and upload huge documents.
In terms of features and functionality, as well as user-friendliness, OpenText is really good. Nowadays, however, SharePoint has come up with new features and improved functionality. Still, OpenText provides some complex features and functionality that are some of the best.
OpenText is always higher in the pricing. So, many customers look for alternate solutions. They are bringing their solutions to SharePoint as well. I saw a few customers who move to SharePoint because it's less expensive, has lower maintenance, and we get product support from Microsoft. SharePoint has some advantages.
The pricing is more than 30% to 40% higher for OpenText compared to SharePoint.
Microsoft SharePoint is a kind of package. If we start using Microsoft products, we'll obviously get some kind of discount. But OpenText is an individual product; until we specifically use that, there is no alternate price.
Microsoft provides infrastructure, Office products, and other products, so we'll get some more discounts when we use SharePoint. But OpenText is not like that. OpenText is there. Specific to the business case, we need to go and get it. That's why the price is higher.
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
Overall, I would rate it a nine out of ten.