OpenText Extended ECM Reviews

We verify complex solutions and we implement it on the business process management system. 

ECM has extra value for us. We focus on both solutions and they are a little different. 

One is only ECM and the second is as a VPN, with ECM as well.

It's a very good solution.

Pricing could be improved and the stability or the performance needs improvement, which is very important.

I was using this solution for a year as a developer and for more than three years as a user.

It's stable, although it could be better.

Open Text ECM is scalable. We have over 200 users, but the organization is now bigger.

We use a component to connect ECM to IBM file share by other systems. I am not sure how many users we have who are using it but it may be over 1,000.

The technical support was okay. 

We haven't had many issues and everything was resolved through our service agreement.

When I was an architect, on one of our organizations we used IBM Finance in one part of our business. We decided that it was a good solution.

For OpenText, it was a decision which related to using a business process managed system as well.

I was not a part of the initial setup. We have a team in place that handles the setup and deployment.

Both OpenText ECM and IBM FileNet share are expensive.

From my perspective, we are working with two solutions. For both IBM FileNet and OpenText ECM, I was the accountant manager and a place where you can store electronic documentation. 

The extra value for both solutions is adding workflow managers, similar to business process management systems. You can verify flows and sign off documents.

I am not sure if I will continue to use this solution in the future. It depends on the business requirements.

If somebody were to ask me which product is better, I think that both are okay and they should verify the business needs then decide which model of pricing or which performance is better for the company.

I would recommend this solution, and if I am considering an enterprise solution, both Open Text ECM and IBM are the same, it depends on what the customer's needs are.

I would rate Open Text ECM a nine out of ten.

We are selling this solution to our clients and we have an implementation team that takes care of the delivery.

Most of the customers use it for information governance, records management, workflow capabilities, and basic document and version control.

Some of our clients also use the AppWorks technology for local app development solutions.

Most of our customers are very fond of the upgraded smart user interface. It was lacking in previous versions.

The overall architecture is still a bit cumbersome. The architecture needs improvement, as it's complex.

I have been dealing with OpenText ECM since 2011.

Our customers are quite impressed with the stability. There are no issues.

We have not contacted technical support.

The initial setup is very straightforward and the configuration is quite easy.

Depending on the use case of the customer, a project can take between three months and maybe 12 months to deploy. It depends on how complex the requirements are of the use case.

If there is an integration that needs to be done, then it can take up to about 12 months.

We have a support team that looks after any issues.

I would definitely recommend OpenText ECM. Where we are with GDPR and POPI at the moment, I will definitely recommend this solution.

I would rate this solution an eight out of ten.

Simplicity to roll out, features available, customization options.

All the information is now stored in a central repository that is accessible to everyone.

User interface (at least in the version we are using, desktop client).

I've used this solution for six years.

Yes, but we believe those were related to our environment.

No.

7 out of 10.

No (we were using file servers).

Straightforward.

It is an expensive solution. The licensing is not that complex for the core products, but it becomes more complicated for some additional modules.

Yes. We evaluated SharePoint & Documentum .

To keep up to date with the latest versions of the products because OpenText continues to invest money on new features.

Our primary use is for software development. It also offers capture. So far, we have been satisfied with the product. 

If you are an SAP user, you can store documents directly into OpenText without a connector. The connector is out-of-the-box, which is one of the key advantages that most customers are looking for.

It can be found in the original SAP, and no other product is offering it. OpenText has a very strong connector, which is called "ECM for SAP".

Mostly, we are looking for new, advanced UI features. Currently, the UI does not look great.

It is a stable solution. It is one of the market leaders.

Scalability is great. We can extend areas horizontally and vertically. So far, we have had no issues at all with the product.

We have been using OpenText from the beginning.

The initial setup was straightforward.

OpenText is a very strong offering from the engineering management side, as well with its SAP integration. Its weak point is the UI's look and feel.