OpenText Operations Orchestration Reviews, Competitors and Pricing

it_user568083

Consultant at a construction company with 1,001-5,000 employees

Jan 1, 2017

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It enables workflow automation and provides optimization.

What is most valuable?

This solution enables the automation of workflow.

How has it helped my organization?

It has good optimization. It's easy to use and to develop.

What needs improvement?

I would like to see more open-source options with this tool.

There are only graphical developments. My technical colleagues prefer to develop as we code, not as we click.

What do I think about the stability of the solution?

This is a stable solution.

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How are customer service and support?

We have an external colleague, who is part of an activation company. He helps us use this solution. We are satisfied with him.

However, if we need help with a problem on our own, it's difficult to get the right support. The first level of support is not very good.

What other advice do I have?

I recommend the software. This is a good solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user161790

Consultant at a tech services company with 10,001+ employees

Nov 12, 2014

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IT Process automation made simple. No Coding or Programming required.

What is most valuable?

HP provides ready to use automation libraries for almost all the IT process automation tasks with no extra cost.

Flexible Licensing model compared to other Orchestration products in the market.

Flow building is completely GUI based drag and drop model.

Horizontally scale-able.

How has it helped my organization?

We are using the HP OO as an integration layer (ESB) between different ticketing (ITSM) applications and Exchange servers. Almost no coding or programming required to build the process/task automation flows.

What needs improvement?

Faster integration with different applications.

For how long have I used the solution?

Almost 4 Years

Which solution did I use previously and why did I switch?

Our previous solution requires lot of additional programming.

How was the initial setup?

Installation is Straightforward and simple.

Which other solutions did I evaluate?

AO & epsilon

Disclosure: My company has a business relationship with this vendor other than being a customer: HP partner