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reviewer1949529 - PeerSpot reviewer
Head of Testing - Warehouse Solutions at a financial services firm with 10,001+ employees
Real User
Outstanding UFT solution, but there are issues with the scripting
Pros and Cons
  • "The high-level security, high standard and compatible SAP are great."
  • "The solution does not have proper scripting."

What is our primary use case?

We are currently using it for migration.

How has it helped my organization?

Micro Focus UFT One is useful. However, there is an issue with the scripts. We are going to collaborate with multiple automatic specialists to identify the problem. If we can fix the issue, we will continue with UFT, otherwise, we'll switch to other automation tools.

What is most valuable?

The high-level security, high standard and compatible SAP are great.

What needs improvement?

The solution does not have proper scripting, which impacts the solution. We are currently deciding whether we want to keep the UFT and will decide by the end of December. We paid a lot of money for the UFT, and we will only drop it as a last option.

Buyer's Guide
OpenText UFT One
January 2025
Learn what your peers think about OpenText UFT One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

For how long have I used the solution?

We have been using this solution for four years. It is deployed in the client-server application with SAP.

What do I think about the stability of the solution?

The performance is not great, which is why we are currently conducting a review.

What do I think about the scalability of the solution?

The solution is very scalable for a UFT. We have more than ten people using this solution.

How are customer service and support?

There is a gap in technical support which is also part of our review. We've raised issues in the past, which have not been fixed in two years.

Which solution did I use previously and why did I switch?

We used QTP and LoadRunner in the past.

How was the initial setup?

Our deployment was completed in-house, and we have an in-house software development and architecture team. We do all our products and services and also provide services to third parties.

What other advice do I have?

I rate this solution an eight out of ten. Micro Focus UFT One is outstanding. All HP processes are excellent. I used to use HP Test Director, HP QC and HP ALM. So I am confident that Micro Focus UFT One is useful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Automation Test Consultant at a computer software company with 10,001+ employees
Real User
Reduces test execution time, performance well for non-web-based applications, but the AI features need to be improved
Pros and Cons
  • "I find UFT One to be very good for thick clients, which are non-browser applications."
  • "The artificial intelligence functionality is applicable only on the web, and it should be expanded to cover non-web applications as well."

What is our primary use case?

I am a consultant in my organization and one of the tasks that I perform is to assist other users with technical issues. Specifically, with UFT One, I am currently evaluating the AI features. I want to experiment with them and find out how it all works so that we can take that information to our customers.

How has it helped my organization?

The fact that UFT One covers multiple technologies helps in terms of end-to-end scenarios. When we have process flows, workflows, or scenarios that span multiple technologies, we don't have to branch out and use multiple tools. This is very helpful.

The platform supports both API and GUI usage, although we have only used it for GUI.

The continuous testing across the software lifecycle is good. When we have done continuous testing, we connect to remote machines and execute the tool. The only problem that we encountered was that when the system is not visible, or not logged in, then there were some issues. However, it has been several months since we tried this.

We have not really put the AI capabilities into practice yet because it is currently only applicable for web-based applications. Our customers have pre-existing tools that already perform this work.

In general, UFT has helped to reduce our test execution time. In particular, with our non-web ecosystem, the execution time has been reduced considerably.

At this point, UFT has not helped us to decrease defects because we are not creating new test cases. Rather, we are automating test cases with it. It might be the case for regression testing, as regression defects are much higher. 

We also use UFT One for SAP test scenarios.

What is most valuable?

I find UFT One to be very good for thick clients, which are non-browser applications. For browser applications, we have a good number of non-commercial alternatives. However, for thick clients, whether they are Java, Mainframe, SAP, or .NET, this solution works pretty well.

The introduction of artificial intelligence in UFT is a step in the right direction.

The UFT automated manual process has helped to increase our test coverage. Not every one of the tools is applicable but there are some provisions in the latest version that can increase the testing coverage.

We perform some of our tests in virtual machines and UFT gives us control over the machine configuration, such as allocating specific resources. That said, we have our virtual machines configured by another team before they are provided to us, so we don't have UFT control them.

What needs improvement?

The AI functionality has a lot of room for improvement, as it has just started. For example, when a particular object is found, you have to scroll down, rather than have it done automatically.

The artificial intelligence functionality is applicable only on the web, and it should be expanded to cover non-web applications as well.

For how long have I used the solution?

I have been using Micro Focus UFT One for between six months and one year. More generally, I have used UFT for approximately 12 years.

What do I think about the stability of the solution?

The stability is pretty good with respect to the traditional functionality, which has been existing for years. Some of the new features might not be as stable. In particular, there is a little bit of instability with the AI features that I have observed. I think that this is acceptable given that it is new.

What do I think about the scalability of the solution?

This product is scalable in some regards and not others. 

As for extending the execution of tests to other machines, you have to install UFT on every machine and get it started, which may not be very scalable. However, it is scalable in terms of generally extending coverage to other applications. Essentially, once you start automating an application, you can continue to build on that as new requirements or scenarios come in.

How are customer service and technical support?

I have not personally dealt with customer support, although when I was helping one of our customer teams, there was a problem that I could not resolve and I asked them to raise a ticket. Unfortunately, the issue was not resolved. I was told that the answer from the Micro Focus support team was not helpful.

Five or six years ago, I did deal with UFT support, but it was not for the UFT One product.

I have interacted with the Micro Focus design team, giving my input as to how AI is important. I was told that it's going to be available in upcoming releases.

Which solution did I use previously and why did I switch?

I have used other tools including Tricentis Tosca, and I find that one, in particular, to be better for testing web-based applications. There are other tools including TestComplete, but I would recommend UFT One for non-web applications.

Tricentis Tosca is nice because it is a scriptless tool, you don't need to know scripting in order to get it to work. It is more UI-based and a new person can usually do well with it, and there is not much of a learning curve. This is in contrast to UFT One, where you need to know the scripting language in order to automate tests.

What about the implementation team?

I assist our clients in setting up their operations, such as helping to identify objects or setting up the scripting. However, I do not help with the actual deployment.

What other advice do I have?

In the past, UFT One did not support integration with third-party applications such as Jenkins and Bamboo. However, there are now some plugins that are available.

My advice for others who are considering this product is that they are looking to automate non-web applications, then it is a good choice. For web-based applications, I would recommend another tool, such as Tricentis Tosca.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
OpenText UFT One
January 2025
Learn what your peers think about OpenText UFT One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
it_user357477 - PeerSpot reviewer
Principal Consultant | Contractor Manager at a insurance company with 10,001+ employees
Real User
It's improved the way our organization functions by automating test cases that were previously done manually.
Pros and Cons
  • "The most valuable features for us are the GUI, the easy identification of objects, and folder structure creation."
  • "It doesn't support Telerik UI controls and we are currently looking for a patch for this."

What is most valuable?

The most valuable features for us are the GUI, the easy identification of objects, and folder structure creation.

How has it helped my organization?

It's improved the way our organization functions by automating test cases that were previously done manually. It also improved the robustness and execution time of these test cases.

What needs improvement?

It doesn’t support Telerik UI controls and we are currently looking for a patch for this. It's also quite an expensive solution.

For how long have I used the solution?

We've been using it for one year in my project.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

It's been stable for us.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

8/10

Technical Support:

8/10

Which solution did I use previously and why did I switch?

I've used UFT for many years as this tool is the most user-friendly solution for automating tests.

How was the initial setup?

The initial setup was a straightforward, step-by-step process.

What about the implementation team?

Our in-house admin team implemented it.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution.

What other advice do I have?

This tool is awesome for automation even though it is expensive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Don Ingerson - PeerSpot reviewer
Don IngersonQA Automation Engineer at Global Fortune 500 Company
ExpertReal User

Succinct but to the point review. May I make a suggestion? You might want to include what types of applications that you are automating with UFT (i.e. Web, Java, SAP, Terminal Emulator, .NET, etc.). One of the main advantages of UFT over other automation tools is there is practically an add-in for almost any (AUT) Application Under Test whereas some other popular automation tools have limitations such as only being able to automate Web applications.

Senior Consultant at Tieto Sweden AB
Real User
Top 10Leaderboard
Great for recording and automating test cases
Pros and Cons
  • "The most valuable feature is that it is fast during test execution, unlike LoadRunner."
  • "One area for improvement is its occasional slowness."

What is our primary use case?

UFT One is great for recording and automating test cases.

What is most valuable?

The most valuable feature is that it is fast during test execution, unlike LoadRunner.

What needs improvement?

One area for improvement is its occasional slowness.

For how long have I used the solution?

I have been working with OpenText UFT One for a long time.

What do I think about the stability of the solution?

UFT One was generally stable and didn't have significant downtime or performance issues. The only notable drawback was its slower performance during certain tasks.

What do I think about the scalability of the solution?

UFT One itself appeared to be fairly scalable, as it generally runs one test at a time. However, it can be integrated into LoadRunner for combined testing, although I haven't delved deeply into that aspect.

How was the initial setup?

The installation and setup of UFT One were relatively easy. I had to install it on my computer, and the only requirement was access to a license server. Overall, it wasn't a complex installation process. The deployment took about an hour.

What other advice do I have?

I would recommend UFT One to those considering its use. It is straightforward to set up, especially with the AI capabilities, although it can be slow at times. Despite the occasional slowness, it is much easier to use now compared to earlier versions and can save a significant amount of time compared to manual functional testing. Overall, I would rate the solution as a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
VictorHorescu - PeerSpot reviewer
Chief Executive Officer at iqst
Real User
Top 10
Allows us to develop the framework for test automation
Pros and Cons
  • "It's easy to use for beginners and non-technical people."
  • "The scripting language could be improved. They're currently using Visual Basic, but I think that people need something more advanced, like Python or Java."

What is our primary use case?

We use this solution to develop the framework for test automation. 

The solution is deployed on-premise.

There are about one hundred people using this solution in my organization. My company is offering services for automation. I have a team of 17 people who are constantly using the solution, and we're delivering the solution to my customers. We are a reseller and partner.

What is most valuable?

It's easy to use for beginners and non-technical people.

What needs improvement?

The scripting language could be improved. They're currently using Visual Basic, but I think that people need something more advanced, like Python or Java.

For how long have I used the solution?

I have been using this solution since 2003.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable on the enterprise level. I have already scaled a project with UFT One at enterprise level. I'm using it because it is very scalable compared to open-source tools and many other tools on the market.

How are customer service and support?

I have worked with the tool for a long time, so I haven't needed technical support often. But they were very helpful when I needed them.

How was the initial setup?

It's extremely easy to set up.

What other advice do I have?

I would rate this solution 10 out of 10. 

The most important recommendation is to get trained before using this product. There isn't a lot of advanced information on the internet for free, so get trained first and then use the product at maximum capacity.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, Reseller
PeerSpot user
it_user357576 - PeerSpot reviewer
Test Automation Engineer at a healthcare company with 501-1,000 employees
Vendor
It bridges the coding gap by using VBScript, which is easier for less technical personnel to pick up.

Valuable Features

The ability to customize automation using code is the most valuable feature. With the release of 12.5, UFT now includes a LeanFT license which will plug in to Visual Studio and allow usage with C#.

A close second would be the Object Spy, i.e. how UFT identifies objects. Although you can code with CodedUI and Selenium, the object identification tool in UFT is far superior.

Improvements to My Organization

Due to cost, my current employer doesn’t use UFT. However, I’ve used it at many different locations in the past. Automation in general will always provide value in test coverage. UFT bridges the coding gap by using VBScript, which is easier for less technical personnel to pick up. This greatly increases the number those people who can use the tool. The competition will require a developer-level skill set to get the same functional benefits.

Room for Improvement

There are some command-line and other crude methods to integrate UFT into non-HP software suites. This area could be improved, but overall there is little incentive for HP to do so.

Use of Solution

I’ve used UFT for just over 12 years. In comparison, I’ve used CodedUI for about six months, and Selenium for only two months. As you may imagine, I have a significant grasp on UFT and what it can do. An argument could be made that with the same experience in the other two competitors, these tools may be on more equal footing.

Scalability Issues

As with any code base, well-designed and implemented automation code will make for easy maintenance, and a stable code base that will scale very well as the complexity of the suite grows. Nothing will save you from poor coding practices.

Customer Service and Technical Support

I’ve had little direct support from HP. I’ve instead used HP partners to get licensing and support. Specifically Orasi, they have been very helpful in the few support areas I’ve needed. I would rate them 9/10. As an advanced user, there are issues I’ve come across that Orasi wasn’t able to find a solution for. However, they did their due diligence and escalated to HP as appropriate.

Initial Setup

It is very straightforward in its install and setup. An extra layer of complexity exists when trying to integrate it with Quality Center, but this is done via some settings and an add-in. The nice thing about UFT is that it’s a mature tool that has massive user-forum support on the internet. Although there is a lot of support for C# (Coded UI) and Java (Selenium), there isn’t as much in regards to the testing side of those languages.

Pricing, Setup Cost and Licensing

Cost is the biggest issue with UFT. It is not cheap. However, when evaluating the full cost (not just the licensing), I believe UFT is actually a cheaper solution in the end. That being said, seat licenses that are tied to a specific machine (can be moved via support) run approximately $10,000 with tax and associated annual maintenance agreement. A concurrent license runs approximately 17K with tax and maintenance agreement.

From an ROI standpoint, you need to look at the automation effort in comparison to the manual work it would reduce, as well as increased code coverage and a consistent level of testing. In most cases, it will take 2-3 years before the automation suite is significant enough to start seeing its cost even out. Any organization contemplating automation should have that type of commitment to see the automation effort become successful.

Other Solutions Considered

I’ve evaluated a few different automation products. Only Selenium and CodedUI come close to the functionality and adaptability that UFT provides. I support UFT as the best solution due to the skill set needed to operate the tool. VBScript is verbose, but otherwise very easy for a non-coder to pick up. Selenium and CodedUI both require OOP languages that are more complex for the tester to pick up.

Overall my main concern, is with resources. There aren’t as many Selenium/CodedUI professionals in the marketplace therefore when it’s time to deal with turnover, it’s very difficult to find experienced automation personnel. That is not the case with UFT. An added plus for UFT is how it handles poorly designed and implemented web applications. I didn’t fully see this until I began to use CodedUI and Selenium.

Other Advice

If this is the first time implementing a solution, I would say make sure to read up on what it will take to implement. Get as much knowledge ahead of time to make it smoother. To hit the ground running, it is best to organize your manual tests so that automation can begin as soon as possible. What test cases are for Smoke tests? What test cases are for Regression? Starting automation without defining the work to be completed will waste precious time -- time you are paying for idle licensing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user360525 - PeerSpot reviewer
Senior Analyst at a financial services firm with 10,001+ employees
Vendor
A lot of our projects are repeatable, so using it with ALM, we can learn from the previous projects and determine which changes need to made for subsequent ones.

Valuable Features

It allows us to track projects from a defect management perspective so that we can learn from each project. A lot of our projects are repeatable, so using it with ALM, we can learn from the previous projects and determine which changes need to made for subsequent ones. Each time we have such a project, it goes faster than the previous. There are less issues with them each time because we've tracked the previous defects.

Improvements to My Organization

We've improved deploying in large environments on the client side. Desktop security has also improved as the feature functionalities of the installed client comes back to the the environment. Because we've improved the deployment, security has then also improved.

Room for Improvement

The amount of space it utilizes on the client side is quite excessive. A lot of users are offshore and they use VMs. The VM footprint is small, as opposed to a laptop or desktop used by someone onshore. But while the VM is small, the amount of space required for a standard install of UFT is 1.5GB. That's quite a lot and something that should be reduced when considering not all users have the additional amount of space for the install, particularly if they're on a VM.

Use of Solution

UFT/QTP has been in place for probably about 10 years.

Deployment Issues

Once installed, it deploys without any issue.

Stability Issues

UFT is extremely stable. We've never had any issues with it.

Scalability Issues

There's no block of scalability as it's a client application. It's managed centrally from a license-server perspective. Scalability can be as many installs as you want. From our perspective, the actual number of people that can use it concurrently is controlled by the license server, so there's no issues of scalability on that side.

Customer Service and Technical Support

We have the higher level, premium support. Technical support tends to be quick and reactive to issues and we don't have any major issues with it.

Initial Setup

It was straightforward, but there were typical issues, such as the normal configuration issues that you can predict, or you have to configure it to talk to the license server.

Other Advice

My advice would be to research the full system requirements you need for the initial install. In corporate environments, once you've got it up and running, it's more difficult to get off of it. Also, plan to scale up based on projected CPU and space that you'll need to get.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1984341 - PeerSpot reviewer
Test Automation Engineer at a computer software company with 5,001-10,000 employees
Real User
Very easy to create shared repositories for use throughout all tests
Pros and Cons
  • "The shared repositories can be used throughout all testing which makes jobs easier."
  • "The speed could be improved because a large test suite takes some time to execute."

What is our primary use case?

I recently took became a QA for our company and was trained on various tools including the solution as part of job orientation. 

We have 100 engineers in our company who use the solution for automation testing. 

What is most valuable?

It is very easy to create shared repositories that can be used throughout all testing. This feature makes our jobs easier. 

What needs improvement?

The speed could be improved because a large test suite takes some time to execute.

The solution's size could be improved because it takes up a lot of space. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

There was one issue so support was emailed for assistance. I am not sure of support's response because it was handled by our unit manager.

How was the initial setup?

The setup process could be improved because reinstallation is required if you miss an add-in during initial setup. It would be beneficial to have an installation outline or information about selecting add-ins. 

Deployment is quick and takes only a couple of minutes. 

What about the implementation team?

Technical support from Edgewood guided us through the initial setup and installation. 

One in-house engineer can handle ongoing maintenance. 

Which other solutions did I evaluate?

Our engineers were also were trained on and use TestComplete. 

What other advice do I have?

I like the direction the solution is heading and am really happy with how they keep adding new features. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free OpenText UFT One Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free OpenText UFT One Report and get advice and tips from experienced pros sharing their opinions.