The system in general is quite flexible.
Business Development Advisor at a tech services company with 1-10 employees
It's easy to set up and configure but the interface isn't very user-friendly
Pros and Cons
- "The system in general is quite flexible."
- "The interface isn't so friendly user. But we have some technicians here who are quite confident with this tool. OPNSense could maybe add sets of rules so it's simpler to manage different groups with particular needs."
What is most valuable?
What needs improvement?
The interface isn't so friendly user. But we have some technicians here who are quite confident with this tool. OPNSense could maybe add sets of rules so it's simpler to manage different groups with particular needs.
For how long have I used the solution?
We've used OPNSense over the last six months.
How are customer service and support?
The support service isn't very accessible, so you have to look at the forums to solve some issues. It would be better if they could offer this product with an associated support service.
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How was the initial setup?
It's quite easy to install and configure the rules.
What's my experience with pricing, setup cost, and licensing?
The main cost is the hardware. We don't pay anything for the software.
What other advice do I have?
I would rate OPNSense five out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Solution Manager at a comms service provider with 501-1,000 employees
Excellent support, easy to use, and straightforward installation
Pros and Cons
- "I have found the solution has some great features overall, such as guest access capabilities, dashboards, and ease of use. There is plenty of documentation and support and it has the plugins that I needed."
- "The logging could improve in OPNsense."
What is our primary use case?
I am using OPNsense as a security platform at work but am currently working from home and using it for network access.
What is most valuable?
I have found the solution has some great features overall, such as guest access capabilities, dashboards, and ease of use. There is plenty of documentation and support and it has the plugins that I needed.
What needs improvement?
The logging could improve in OPNsense.
For how long have I used the solution?
I have been using OPNsense for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
OPNsense is scalable.
How are customer service and technical support?
I have contacted the support for the Open Source plugin and the company has been really supportive. Within approximately an hour or two I was receiving a response, I was really impressed with the support.
There is fantastic community support available online.
How was the initial setup?
The installation was straightforward.
What other advice do I have?
I have been very happy with the solution.
I rate OPNsense an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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August 2025

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867,497 professionals have used our research since 2012.
Director at a comms service provider with 11-50 employees
Inexpensive solution with a host of valuable features for SD-WAN protection
Pros and Cons
- "We have found pretty much all the features of the solution to be valuable."
- "The solution could be more secure."
What is our primary use case?
We use the solution for an SD-WAN firewall.
What is most valuable?
We have found pretty much all the features of the solution to be valuable.
What needs improvement?
The solution could be more secure.
For how long have I used the solution?
I have been using OPNsense for upwards of ten years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable.
As we have in excess of 2,000 solutions deployed in the field, there is no need for us to increase its usage. It is already sufficiently increased.
Which solution did I use previously and why did I switch?
In the past we used pfSense. We have also used Sophos and Palo Alto Firewall but have replaced many of these solutions.
How was the initial setup?
Our initial setup was more on the straightforward side.
It did not take a long time, although this can hinge on what needs to be accomplished.
What about the implementation team?
We handled the deployment on our own.
The technical team required for deployment and maintenance purposes is small, probably around five people for every 100 devices.
It consist of a combination of managers, administrators and engineers.
What's my experience with pricing, setup cost, and licensing?
The choice of a license on a yearly or monthly basis is optional.
The solution is not expensive.
What other advice do I have?
There are several hundred users in our organization who are utilizing the solution.
I would absolutely recommend the solution to others who are contemplating its implementation.
I rate OPNsense as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Support Engineer at Techaccess Pakistan
User friendly and easy to deploy but doesn't have next-generation firewall capabilities
Pros and Cons
- "The solution is good for a basic firewall for a small business or for home use."
- "The solution would not be suitable for anything large-scale."
What is our primary use case?
The solution is primarily used as a basic firewall. I'm running my WiFi through it.
What is most valuable?
The solution is very user-friendly.
It's easy to manage and deploy.
The solution is good for a basic firewall for a small business or for home use.
What needs improvement?
The solution can't compete with next-generation firewalls.
The solution would not be suitable for anything large-scale.
For how long have I used the solution?
I've been using the solution for a year or two.
What do I think about the stability of the solution?
There are issues with the VPN availability, but overall, the is a pretty smooth connection.
What do I think about the scalability of the solution?
We have two people running the solution and another 50 to 80 people using the solution, so we have a relatively small setup.
The solution is scalable and can be deployed to multiple VMs.
How are customer service and technical support?
I've never reached out to technical support. If I run into problems, I tend to Google queries in order to find solutions.
Which solution did I use previously and why did I switch?
I was not at the company when they had a different solution, so I am unsure as to what it was.
Currently, I'm looking for another firewall and I am working on upgrading. We may use an Ignition firewall in the near future.
I've also deployed a couple of different firewalls in the past, including Huawei.
How was the initial setup?
The solution wasn't too complex, but the VPN setup isn't so reliable. It sometimes misbehaves or malfunctions or breaks down automatically. Occasionally it disconnects and you can't transfer the data from it.
Deployment took about a day or so. It takes maybe five or six hours to get everything up and running.
Since it's a simple firewall, anyone who has basic firewall knowledge can run and maintain it.
What about the implementation team?
I had some help internally from our network team when I was implementing the solution. However, I did not need outside assistance from a consultant or integrator.
What's my experience with pricing, setup cost, and licensing?
We are using a free version of the solution.
What other advice do I have?
I'm just a customer. I'm not a partner or reseller.
I'm not sure which version of the solution our organization is currently using. I understand that it is the most up-to-date version. I updated it two months ago.
The solution is good for a small business or home. I'm not sure what the paid version offers or if it has more security features that would be suitable for larger businesses. The version I'm using works well and is simple. It's more reliable than a router.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at INCONSYS GmbH
Has good performance but I want to see a friendlier user interface
Pros and Cons
- "The feature I find most valuable, is that the program helped me to realize all the requested functionality that was needed."
What is our primary use case?
Our primary use case of this solution is for VPN connections. We are currently supporting an SAP company, which has many customers, and most customers need a site-to-site active set connection for maintaining the SAP systems. We currently have round about 200 VPNs.
What is most valuable?
The feature I find most valuable is that the program helped me to realize all the requested functionality that was needed:
- IPsec VPN connections to remote gateways from various Vendors
- IPsec VPN connections with SNAT (our local network in use at remote site)
- IPsec connections with DNAT (remote network in use at our local site)
- Let's Encrypt certificate for WebGUI
- SSH Access by Putty to the device
What needs improvement?
Something that needs to improve is the translation. This comes into play when you have a remote and a local site and you have to work with two different transfer networks for each direction. What I'm missing is user portal for downloading the configurations for SSL VPN clients. It's still not implemented so it seems that this product is still in a developing process.
Sometimes it's a little difficult to find some examples for special scenarios. But we have to keep trying and I believe it is possible. It's quite a suitable possibility to use it for VPN connections.
The monitoring is a little complicated and I have tried to use a plug-in, but it's quite complicated to configure. I had to write my own script.
With the VPN solutions, it is possible to cover up all the scenarios which we have. For instance, if you have a customer and your local network is already in use, you have to work with source nat. It is possible and it works. Another issue that customers sometimes have Networks, which are already in use on out local site. It means you have to work with a destination nat but it is possible to create.
I would, therefore, like to see the monitoring of the firewall being easier to configure, or to have more templates for this so that you can download the configurations for each scenario and get more detailed descriptions like how all the available plug-ins are performing.
What do I think about the stability of the solution?
I am currently running it on Hyper-V and so far I have had no problems. It is currently stable enough.
What do I think about the scalability of the solution?
We have 250 people in our company using this program who are able to run the SAP systems with side-to-side connections between the company and the customers. We have six people for deployment and maintenance. I am responsible for the networking.
How are customer service and technical support?
There is no technical team in the Netherlands, but so far I fixed my own issues by reading up on the internet.
Which solution did I use previously and why did I switch?
We are using several VPN gateways. We are using our primary solutions in our company, making all the IT for the complete caller group. The caller group has around about 1,600 people in 10 companies. They are part of this group. We have one, main office and several branch offices.
We are using Juniper SSG Firewalls for Site2Site IPsec connections to customers and this Equipment is working really good. Unfortunately this devices will be running out og supprot soon, so we have to look for some alternatives.
The central equipment we use is Sophos UTM/SG and Sophos XG configured as high availability. The branch offices are connected by Sophos RED and we mainly use Sophos RED 50 with the AP 55 access points configured as WPA2 Enterprise. For central management, everything is managed in the main office. We are using SMTP proxy with anti-span and anti-virus on SG solutions. This is the only one that doesn't work because we have a problem in that our exchange users are too many, and there are too many accounts - this fact caused the Appache runnig out of ressources.
An example would be if you have one workstation with two smartphones, and each person has maybe three or four sessions opened on the exchange. If you have 1,400 accounts, you can reach 8,000 sessions. If the Appache message scoreboard is full is comming up, no further users can connect. We have contacted Sophos support to solve this but they were not able to do this - the only effect was a correction of the sizing guide from Sophos.
How was the initial setup?
The setup was straightforward and the only mistake you can make is not to log in at the installer during the setup. I made this mistake once and configured a lot of features. After doing this I could not save the configurations on a disc. Generally, it was quite easy to install and to configure.
The initial deployment took about two hours but figuring out how it works in detail and to run a roundabout took two or three days.
What's my experience with pricing, setup cost, and licensing?
There are no licensing costs for OPNsense.
Which other solutions did I evaluate?
We had to evaluate other solutions because our primary solution was Juniper SRX, but we were not happy with the features. So we had no other choice and we were forced to look for something else. We use the Sophos XG firewall because we can configure it directly from Azure.
We found the OPNsense solution interesting because there are no costs. In Azure, you only pay for the virtual machine.
What other advice do I have?
My advice would be to compare all the solutions because they all offer something different. Find out what's available and get a feeling for the product and look at the configurations on the firewall.
In the next version, I would like a friendlier user interface where the users can look at and download the configurations for the OPNsense clients.
My rating for this solution is a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
Director at a training & coaching company with 10,001+ employees
Beneficial compatibility, simple setup, and useful documentation
Pros and Cons
- "OPNsense could improve by making the configuration more web-based rather than shell or command-line-based."
- "OPNsense could improve by making the configuration more web-based rather than shell or command-line-based."
What is most valuable?
The most valuable feature of OPNsense is compatibility.
What needs improvement?
OPNsense could improve by making the configuration more web-based rather than shell or command-line-based.
The timeline for new features could be better. They could be faster at updating features.
For how long have I used the solution?
I have been using OPNsense for approximately 10 months.
What do I think about the stability of the solution?
OPNsense is stable.
What do I think about the scalability of the solution?
We have a maximum of approximately 80 users using this solution on a daily basis.
How are customer service and support?
I have not used the support from OPNsense.
Which solution did I use previously and why did I switch?
I was previously using pfSense but I switched to OPNsense because it was a newer kernel, which would have worked better with our upgraded hardware.
I have used ClearOS for a long time prior to pfSense.
How was the initial setup?
The initial setup of OPNsense is very easy.
I rate the initial setup of OPNsense a four out of five.
What's my experience with pricing, setup cost, and licensing?
The price of OPNsense is good.
I rate the price of OPNsense a five out of five.
What other advice do I have?
I advise others before they start to see the documentation of the solution first. The documentation was very useful.
I rate OPNsense an eight out of ten.
I rated the solution an eight because there's always room for improvement. It's not a perfect solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President at a consultancy with 51-200 employees
The interface and the dashboard are the most valuable features
Pros and Cons
- "The interface and the dashboard are the most valuable features of this solution."
- "There should be more technical documentation."
What is most valuable?
The interface and the dashboard are the most valuable features of this solution.
What needs improvement?
There should be more technical documentation.
For how long have I used the solution?
I have been using it for the last year and a half.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
We have two customers who use this solution and ten people on my team. My clients are enterprise-size.
How are customer service and technical support?
I am satisfied with the technical support.
How was the initial setup?
The initial setup is very easy. It took around one hour. It's only getting the licensing and getting started.
What other advice do I have?
It doesn't need a POC, doing a demo is enough.
I would rate it a nine out of ten. The documentation about the malware and APT needs improvement to know more about the vulnerabilities. The product information is fine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
System Administration Specialist at a tech vendor with 1-10 employees
An open-source security option that is easy-to-use and has a nice user interface
Pros and Cons
- "The graphic user interface is very good and it is user-friendly which makes the product easy-to-use."
- "The ability to set the VPN IP address would be a welcome addition."
What is our primary use case?
We have primarily been using it for testing at our company, but the normal primary use for the product is as a firewall.
What is most valuable?
The most valuable thing about this product is that it is very easy to use. The graphic user interface is very good and it is user-friendly.
What needs improvement?
The feature that I would like to see in the next release, I think, would be to improve the VPN (Virtual Private Network) selection. Specifically, I would like to improve the section where you can set the VPN IP address to high availability.
For how long have I used the solution?
We have been using OPNsense [Stands for: "Open (source) makes sense."] for about one year.
What do I think about the stability of the solution?
The stability of OPNsense is actually very good.
What do I think about the scalability of the solution?
The scalability of OPNsense is also very good.
How are customer service and technical support?
Our experience with technical support has been good. We have a few issues, and if we do we have been satisfied with the support.
How was the initial setup?
The initial set up was pretty easy. The total time for deployment took just one or two days.
What's my experience with pricing, setup cost, and licensing?
OPNsense is open source software so at this time it is free for us to use.
What other advice do I have?
On a scale from one to ten where one is the worst and ten is the best, I would rate OPNsense between and eight or nine-out-of-ten. If I have to choose I would pick nine because it is practically a perfect solution for us.
I definitely recommend the product to other people who are considering using this as a solution to use it because it is a good solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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