I use Oracle ERP Cloud for implementation support.
Oracle Financial Functional Consultant at Tata Consultancy
Used for implementation support and has an easy initial setup
Pros and Cons
- "I use Oracle ERP Cloud for implementation support."
- "The Oracle ERP Cloud accounts payable could be improved."
What is most valuable?
What needs improvement?
The Oracle ERP Cloud accounts payable could be improved.
For how long have I used the solution?
I have been using Oracle ERP Cloud for four years.
What do I think about the scalability of the solution?
Around 10,000 users are using the solution in our organization.
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How was the initial setup?
The solution’s initial setup is easy.
What other advice do I have?
Oracle ERP Cloud is deployed on the Oracle cloud in our organization. I would recommend Oracle ERP Cloud to other users.
Overall, I rate the solution ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
Last updated: Mar 14, 2024
Flag as inappropriateEasy and convenient for clients, straightforward installation, with good technical support
Pros and Cons
- "It is easy and very convenient for clients to go to the front end and check whatever update they want to look at."
- "I would like to see an improved approach to pulling data with VDI."
What is our primary use case?
Our primary use case we are having multiple systems based on the business requirements. Either we are pulling data from ERP, or project-related data. In this project, we are mostly making use of the supply chain model and financial model of Oracle ERP Cloud.
How has it helped my organization?
It is easy and very convenient for clients to go to the front end and check whatever update they wanted to look at. If we are loading data in the back end, they do not have access to that. The client can go ahead and check on the front end.
What needs improvement?
Informatica is not the best tool to push data in the ERP. Except for every APN, we can make use of APIs, and that makes development complex. I would like to see an improved approach to pulling data with VDI.
For how long have I used the solution?
I have been working with Oracle ERP Cloud for one year now.
What do I think about the stability of the solution?
There is stability.
What do I think about the scalability of the solution?
There are more than five hundred individuals working on the solution.
How are customer service and support?
Technical support is good but there are many things that they need to work on and improve. It generally takes two to three days to get a response after a ticket is issued.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We currently have EBS, Concord, and Salesforce used by different clients. We do not always have access to the Salesforce database.
How was the initial setup?
The initial setup is not complex. There is a disk and it is very convenient to go browse it, log in with your SSO or your credentials, and get the information you need.
What about the implementation team?
The implementation was done in-house.
What other advice do I have?
When you are dealing with a large event, supply chains, and as well as there are any number of models, there will be one place where you can access all the information. It will be complex because it is going to deal with multiple models. I would rate Oracle ERP Cloud an eight on a scale of one to ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Analyst Programmer at Ambulance Victoria
Easy to setup and allows for easy accessibility, which is particularly beneficial for remote workers
Pros and Cons
- "It's easy to deploy, and we don't have to worry about upgrading anything."
- "One disadvantage is that we don't have immediate access to evaluate or fix data that is not in the app until we own the database."
What is our primary use case?
I recently made the move from Oracle ABS to Oracle Cloud.
What is most valuable?
One of the most valuable aspects is that it's a cloud-based solution. It's easy to deploy, and we don't have to worry about upgrading anything.
Additionally, it allows for easy accessibility by many people, especially while working from home.
What needs improvement?
One disadvantage is that we don't have immediate access to evaluate or fix data that is not in the app until we own the database.
For how long have I used the solution?
I have been using this solution for three years. We are currently using version 23B under licensing.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is scalable, but it does have some limitations. I would rate the scalability a seven out of ten. There are over 1000 users in my organization using this solution.
How are customer service and support?
The customer service and support team is okay.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is really easy but takes a bit of time. It usually takes around five to six hours.
What about the implementation team?
We don't have to deploy it ourselves. Oracle takes care of the deployment, so we don't need any engineers or architects.
We also have to handle the maintenance.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Developer
Comprehensive and scales well
Pros and Cons
- "The solution is approximately 70 percent scalable. We have more than 100 people using the solution in my organization."
- "The solution should implement improvements with AI technology. Specifically, in the realm of ERP tools, this can be particularly beneficial, not only for cloud-based systems but for all types of tools. Additionally, a highly desirable feature is the ability to work offline."
What is most valuable?
Oracle ERP Cloud is a comprehensive solution.
What needs improvement?
The solution should implement improvements with AI technology. Specifically, in the realm of ERP tools, this can be particularly beneficial, not only for cloud-based systems but for all types of tools. Additionally, a highly desirable feature is the ability to work offline.
For how long have I used the solution?
I have been using Oracle ERP Cloud for approximately two years.
What do I think about the stability of the solution?
We had stability issues with the solution but it was not the solution's fault, it was our internet service.
What do I think about the scalability of the solution?
The solution is approximately 70 percent scalable. We have more than 100 people using the solution in my organization.
How was the initial setup?
It is difficult to accurately assess the complexity of implementing an ERP Cloud system, as it is dependent on the size of the company, the modules required, the number of employees, and the scope of the project. Depending on these factors, the amount of time needed for implementation can vary greatly.
There are certain criteria that must be met in order to achieve the desired outcome. This includes the requirement definition phase, analyzing and designing, implementation, training, data conversion, and migration. Depending on the complexity of the project, it could take up to one year to complete the deployment.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive. There are additional costs associated with this particular case that must be taken into consideration when calculating the overall expense. These costs may include but are not limited to, additional materials, labor, and other miscellaneous expenses that may arise during the course of the project. It is important to note that these additional costs may exceed the initial pricing estimate.
What other advice do I have?
I would advise that anyone considering using Oracle ERP Cloud in the future should put a significant amount of effort into their planning and preparation for the project. This will be beneficial in the long run, as it will help to ensure that the project is successful and that any issues are addressed before they become a problem. The lessons I have learned so far are that the more effort you put into the planning and preparation stages, the better the outcome of the project will be.
I rate Oracle ERP Cloud a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director Delivery at Apps Associates
Has a lot of customizations and flexibility, and it integrates well with other applications
Pros and Cons
- "What's most valuable in Oracle ERP Cloud is that it's one of the largest ERPs available in the market and it has a lot of customization features. It also has a lot of flexibility and integration options that work with other applications. Many of the customers also migrate to the cloud, so Oracle ERP Cloud is a preferred solution."
- "In terms of areas for improvement, there are still a lot of other features that need to be incorporated into the future releases of Oracle ERP Cloud. We're hoping those would come soon because they're available in other ERP systems. For example, we used to have a lot of AME customizations in the BPM, but now we have a very limited scope, so it would be great if we could extend our scope. Currently, we are working with product teams to get through some of those solutions, and how we could implement them, so we have some workarounds to deal with, but we still have a long road ahead."
What is our primary use case?
We use Oracle ERP Cloud for any business purpose such as supply chain, financials, in-house management, movement of materials, etc.
What is most valuable?
What's most valuable in Oracle ERP Cloud is that it's one of the largest ERPs available in the market and it has a lot of customization features. It also has a lot of flexibility and integration options that work with other applications. Many of the customers also migrate to the cloud, so Oracle ERP Cloud is a preferred solution.
What needs improvement?
In terms of areas for improvement, there are still a lot of other features that need to be incorporated into the future releases of Oracle ERP Cloud. We're hoping those would come soon because they're available in other ERP systems. For example, we used to have a lot of AME customizations in the BPM, but now we have a very limited scope, so it would be great if we could extend our scope. Currently, we are working with product teams to get through some of those solutions, and how we could implement them, so we have some workarounds to deal with, but we still have a long road ahead.
For how long have I used the solution?
I've been using Oracle ERP Cloud for quite some time, in particular, four or five years now. I'm using the latest version of the solution because it has a quarterly patch, so it gets upgraded, and it's on the cloud, so I don't need to worry about the version.
What do I think about the stability of the solution?
Oracle ERP Cloud is a fairly stable solution. My company only needs to retest some of the applications and point that to product development during patching cycles, but the solution has evolved far more than it was a couple of years back.
What do I think about the scalability of the solution?
My company hasn't tried scaling Oracle ERP Cloud, but to do it, you have to take care of cloud port profiling first, and whenever you see that the performance isn't good, you can always request for cloud port profiling. The Oracle ERP Cloud team does the rightsizing of the application, and that improves performance. With the solution, there's a way to try other things first before scaling, and I'm fine with that.
How are customer service and support?
I do deal with the technical support team of Oracle ERP Cloud for issues and gaps, and on a scale of one to five, where one is the worst and five is the best, I'm rating support a four.
How was the initial setup?
The initial setup of Oracle ERP Cloud is simple as it is cloud-based. The solution has import and export features, and you can use a template to upload, so setting up Oracle ERP Cloud is easy.
What other advice do I have?
I'm using Oracle ERP Cloud. I'm not an IT person. I'm more of a consultant.
The solution is on the cloud, so there's not much to maintain, and this makes Oracle ERP Cloud more portable and easier to use.
I would recommend Oracle ERP Cloud to others.
I'm rating Oracle ERP Cloud eight out of ten as it has many features and many modules, though giving it a generic rating would be difficult because it would still depend on the releases of the solution, in terms of respective modules and business flows, but it has improved now, particularly in the customer experience area. I also noticed that the supply chain feature of Oracle ERP Cloud is coming up with a lot of flows and several advanced supply chain features being integrated into the solution, and that makes Oracle ERP Cloud a better ERP solution in the years to come.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Co-Founder & Managing Director at a computer software company with 11-50 employees
It has sophisticated financial planning and budgeting modules and is scalable and stable, but it's expensive
Pros and Cons
- "My company found the financial planning and budgeting modules of Oracle ERP Cloud more sophisticated and valuable than its other modules."
- "Oracle ERP Cloud needs to be more mature, especially in terms of some advanced modules, such as manufacturing, supply chain planning, and production."
What is our primary use case?
Most customers use Oracle ERP Cloud for the Oracle financial module.
What is most valuable?
Oracle ERP Cloud is the next-generation ERP solution by Oracle versus the on-premise application. My company found the financial planning and budgeting modules of Oracle ERP Cloud more sophisticated and valuable than its other modules.
What needs improvement?
Oracle ERP Cloud needs to be more mature, especially in terms of some advanced modules, such as manufacturing, supply chain planning, and production. Each module I mentioned has a lot of room for improvement.
Another area for improvement in Oracle ERP Cloud is its pricing. The price needs to be more affordable to make the product more popular with customers. Otherwise, Oracle ERP Cloud won't have good sales in Bangladesh.
For how long have I used the solution?
We've been working with Oracle ERP Cloud since 2016.
What do I think about the stability of the solution?
I found Oracle ERP Cloud stable, so I'm giving it eight out of ten.
What do I think about the scalability of the solution?
Oracle ERP Cloud is pretty scalable. I'm rating its scalability nine out of ten.
How are customer service and support?
My company contacts Oracle ERP Cloud technical support when there's any bug or error in the product, but support-wise, it's a six out of ten. Oracle support needs to improve by adding more team members. Support for Oracle ERP Cloud needs a boost.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup for Oracle ERP Cloud wasn't that easy. It's in the middle. Complexity-wise, it's a seven out of ten.
My company's deployment strategy for Oracle ERP Cloud is through the agile methodology, and on top of that, with very minimum personalization, it doesn't take much time to deploy. Deploying Oracle ERP Cloud for a project takes four months.
What's my experience with pricing, setup cost, and licensing?
In a developing country such as Bangladesh, Oracle ERP Cloud is expensive compared to on-premise solutions, so the turnover is very low. Customers become more comfortable using on-premise services because of the high subscription costs of Oracle ERP Cloud. Very few customers here in Bangladesh use Oracle ERP Cloud.
The product is very costly for customers in developing countries. However, it may not be that costly for customers in developed countries.
My company pays for an annual subscription to Oracle ERP Cloud, and the contract is for two years, minimum. The contract includes all features and technical support.
Rating the pricing for Oracle ERP Cloud would vary from customer to customer, but here in Bangladesh, it's the most expensive, so it's a one out of ten for being expensive.
The headcount cost for each employee or executive in Bangladesh is low compared to other parts of the world. Suppose you're looking at deploying a cloud solution. In that case, people need to train more employees, so the cost of ownership is going to be high for on-premise applications, which would seem that it's better to go on the cloud, and this is what's happening in developed countries. People in developed countries are moving towards replacing on-premise applications with cloud solutions. However, that's not happening in Bangladesh or India because the human-resource cost is not so expensive, so a SaaS solution such as Oracle ERP Cloud isn't as popular. People here in Bangladesh do not have much interest in purchasing SaaS-based modules.
What other advice do I have?
My company has a partnership with Oracle and SAP, working in the Bangladesh and Malaysia market. The company has had a partnership with Oracle since 2015 and recently started a partnership with SAP, but it has been implementing SAP solutions since 2018.
My company works as a system integrator for Oracle and SAP.
The company works with Oracle E-Business Suite, Oracle ERP Cloud, Oracle Cloud Infrastructure, and Oracle Database. It provides Oracle Database migration services to customers and business utilization services through Oracle Analytics Cloud.
In terms of SAP, my company works with SAP S/4HANA and SAP Business One.
The company provides services to customers.
My company always provides the latest version of Oracle ERP Cloud.
Oracle ERP Cloud is SaaS-based, so it has to be deployed on Oracle Cloud. There's no other deployment option because Oracle offers it on a data center SaaS model.
Only two to three technical people in my company handled the Oracle ERP Cloud deployment.
My company handles Oracle ERP Cloud maintenance, but because it's a pretty straightforward SaaS application and on the cloud, it doesn't require much support.
My rating for Oracle ERP Cloud is six out of ten.
My company is an Oracle partner and reseller that implements Oracle ERP Cloud and other Oracle solutions.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Reseller/Implementer
Director at SGL Consulting
User friendly with a valuable integration layer; for a cloud solution, the UI lacks presentability
Pros and Cons
- "The solution is user-friendly with a good integration layer."
- "UI is not very presentable for a cloud solution."
What is our primary use case?
We're using this solution to take our organization to a higher level of maturity, where we can adopt the standard business process that comes from Oracle Cloud. We are customers of Oracle and I'm the company director.
What is most valuable?
I think the integration layer is valuable, the solution in general is beneficial and user-friendly, as is its ability to generate the TBI set of reports. We're also getting the benefits that come with the box functionality, notifications, standard reports, and business intelligence - basically all the good things that come with moving to the cloud.
What needs improvement?
In some areas, the user interface is still not very presentable for a cloud solution in some areas. There are several additional features we'd like to see in a new release.
For how long have I used the solution?
I've been using this solution for two years.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Manager at a venture capital & private equity firm with 51-200 employees
The most valuable features are general ledger, accounting, expense management, and procurement.
Pros and Cons
- "ERP Cloud's most valuable features are general ledger, accounting, expense management, and procurement. These four functions are crucial."
- "The main thing Cloud ERP could improve is usability. However, it's not just an issue with Oracle. Most ERP solutions are not very user-friendly, so I think that could be the key improvement."
What is our primary use case?
We use ERP Cloud for managing finances, HCM expenses, procurement, etc. It's a full enterprise resource solution. We're a smaller organization with about 150 employees and anyone who deals with finances, accounting, and expense management uses Oracle.
What is most valuable?
ERP Cloud's most valuable features are general ledger, accounting, expense management, and procurement. These four functions are crucial.
What needs improvement?
The main thing Cloud ERP could improve is usability. However, it's not just an issue with Oracle. Most ERP solutions are not very user-friendly, so I think that could be the key improvement.
For how long have I used the solution?
I've been using Oracle ERP Cloud at this company for about nine months now.
What do I think about the stability of the solution?
Oracle ERP Cloud is stable.
What do I think about the scalability of the solution?
Oracle ERP Cloud is highly scalable.
How are customer service and support?
Oracle doesn't provide support directly. They have implementation partners. When we have a bug, support is highly responsive, but if it's a new feature, the response time depends on how many clients. It could take longer.
What's my experience with pricing, setup cost, and licensing?
Oracle ERP Cloud is one of the most expensive solutions. I rate it three out of 10 for affordability.
What other advice do I have?
I rate Oracle ERP Cloud nine out of 10. ERP Cloud is more suitable for larger enterprises, not small companies. Most of the organizations that have implemented it are in the services sector. But If your organization is big enough, the main thing is to keep it simple. If you make the system complicated, it becomes more expensive to maintain. Keep it as simple, but functional.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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