Qualtrics XM Platform Reviews

The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use. 

The reporting and statistical analysis in Delighted by Qualtrics have proven extremely simple and easy to consume. For instance, during employee engagement surveys at SAP, the generated reports highlight positives and areas that need improvement. The simplicity and ease of consumption make it accessible for individuals, even those who may not be people managers. This user-friendly aspect ensures that sharing feedback and insights with teams remains a straightforward process should the need arise.

A standout feature for me while developing surveys in the product was the flexibility the tool provides in crafting questions and options. The platform uses basic JavaScript coding for diverse branching scenarios and incorporates various question types and option categories. This flexibility was invaluable during our survey-building endeavors. For instance, we created dynamic branching based on respondents' answers. If a respondent answered negatively, we could further inquire about the specific reasons behind their response, enabling multiple levels of branching.

I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement.

My company has 100,000 users.

As a user building a survey for my product, I have reached out to support teams and the governance team, particularly those managing legal aspects. This engagement was necessary to ensure compliance and address any legal considerations related to the surveys. Meanwhile, I have yet to reach out for support as a survey giver personally. They have been able to solve the issues and remove the obstacles.

If someone wants to use Delighted by Qualtrics for the first time, I advise them. It is simple, consistent, and intuitive in its appearance and placement of UI elements. The user-friendly design ensures that users feel safe while navigating the platform. I rate it a nine out of ten.

We mainly use Qualtrics Customer XM for customer compliance, mentioning in social media what they're talking about us and how our rivals are talking about it. We use the solution for survey management and have multiple surveys conducted through Qualtrics Customer XM.

The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item.

The solution's integration with Salesforce should be improved. Nowadays, every CRM system is adopting Salesforce.

I have been using Qualtrics Customer XM for a few months.

Qualtrics Customer XM is a stable solution.

Qualtrics Customer XM is a scalable solution. Around 100 users are using the solution in our organization.

The solution's technical support team is good.

The solution's initial setup is straightforward.

We sought the help of an implementer to install the solution.

You cannot directly get a return investment with the solution, but positive customer feedback can increase our brand value.

We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive.

Qualtrics Customer XM is deployed on-cloud in our organization.

Qualtrics provided experience management scientists, developers, and technical persons for the solution's implementation. They also have a certification program where they can upskill the internal team to run Qualtrics Customer XM.

I would recommend Qualtrics Customer XM to other users.

Overall, I rate Qualtrics Customer XM a seven out of ten.

We bought this solution to help us correlate data from different speeds instead of working with independent data points. Currently, if an employee joins a company with a great onboarding experience but does not like the job because of unclear goals, they would participate in an engagement survey to provide feedback where they can share their thoughts. If they leave the company, the employer will likely assess the reason for their departure as a misalignment of career prospects.

However, with Qualtrics Customer XM, we can integrate data and run an algorithm, so if somebody has specific feedback early on, we can determine the possibility of that person leaving the company. This will allow us to understand how to improve performance or determine who is struggling with the least possibility of success in the company. So Qualtrics Customer XM provides different analytic tools. We can identify broad populations of at least ten or more people.

We just started using this solution and are currently implementing it. It is deployed on the public cloud.

We will be able to determine stability when we run the first big use case.

It is scalable, and we use it across 25 countries. 14,000 people use the solution in our company.

We use technical support through a third party and do not use Qualtrics technical support.

It is not easy to implement because it requires an implementation partner for about three to four months. We use a third-party implementer because Qualtrics resources are too expensive.

There is price flexibility in the market, and there is no standard. Therefore, I cannot speak to whether the price is competitive or not.

I rate this solution a nine out of ten. Regarding advice, I would suggest that leadership be ready to review the feedback received and act on it. If not, they will have a lot of feedback, analytics, and insights that won't be used.

We use the solution to run surveys on behalf of our customers.

The solution understands statistical significance. You can capture the same interface where we're programming and hosting the surveys.

The graphical analytics tools are clunky and challenging to use. We are dealing with the raw data and exporting it to build our data visualization.

We do many surveys, and getting those to appear the way we need them is hard. It would be easier to send a hyperlink to a client with a beautiful dashboard.

I have been using Qualtrics Customer XM for two years.

I rate the solution’s stability a nine out of ten.

I rate the solution’s scalability a seven out of ten.

I’ve used SurveyMonkey, Vision Critical, and Confirmit. We opted for Qualtrics because it has an easy-to-use interface with little training.

The initial setup is very straightforward.

We have two returning customers for the solution.

You have to buy a bucket of respondents. When you use those, you have to buy another bucket. Qualtrics could structure their license agreements. They could prefer an annual subscription to survey software vs. buying response buckets. 

Qualtrics has an easy-to-use interface with a short learning curve, allowing you to focus your expertise on writing the best surveys and doing the best analysis.

Overall, I rate the solution an eight out of ten.

I used the solution for undertaking research or setting up surveys and questionnaires. I also used it quite a lot as a lecturer to get students' information through forms.

The solution is very simple to use. It's easy to understand the interface, results, and analysis.

The solution should add more visual-type elements or image-based question approaches.

Delighted by Qualtrics is a stable solution.

Delighted by Qualtrics is a scalable solution. The solution was provided to us at the university, and around 300 users were using it.

The solution’s initial setup was straightforward.

The solution is fairly expensive, but it would be money well spent.

I was using the cloud version of Delighted by Qualtrics. I used the solution mostly for educational purposes. I used it for feedback after seminars, lectures, and assessments. The students can use the solution pretty quickly. We got a good response rate with Delighted by Qualtrics. The university decided to use the solution for data security and ease of use.

I would recommend the solution to other users because it is better than similar products in terms of reliability and usability.

Overall, I rate the solution ten out of ten.

I wish that the progress bar was more prominent.

2 months - free version

I have used SPSS Survey software, SurveyMonkey and SurveyGizmo. This is the best software out there. SurveyMonkey is more limited in functionality and only allows you to ask 10 questions in the free version. SurveyGizmo crashes too much. Qualtrics is what I want to grow my company's use into.