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Qualtrics XM Platform vs SurveyMonkey comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Valuable Features

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Qualtrics XM Platform provides user-friendly surveys, AI-driven insights, seamless integrations, and automated processes for effective feedback and satisfaction management.
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Room For Improvement

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Users want better Salesforce integration, dynamic surveys, improved analytics, AI, visuals, and dashboard efficiency in Qualtrics XM Platform.
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Stability Issues

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Qualtrics XM Platform is stable and reliable, with minimal downtime and efficient support, though occasional manageable glitches occur.
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Scalability Issues

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Qualtrics XM Platform is scalable and adaptable, accommodating diverse organizational needs from small teams to large enterprises efficiently.
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Customer Service

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Qualtrics XM Platform's customer support is efficient but shows declining quality recently, with benefits from an active online community.
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Setup Cost

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Qualtrics XM Platform's flexible pricing is costly but justified by customization and scalability, with wide-ranging costs and valuable investment.
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Categories and Ranking

Qualtrics XM Platform
Ranking in Survey Software
1st
Average Rating
8.8
Number of Reviews
14
Ranking in other categories
Customer Experience Management (1st), Social CRM (3rd), Customer Feedback Management (1st), Product Management Software (3rd)
SurveyMonkey
Ranking in Survey Software
3rd
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

VinayakMishra - PeerSpot reviewer
Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism
There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.
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Platform to exchange honest opinions and feedback without having to face each other
The pre-written survey templates helped me come up with questions to add on my survey without having to beat my head very hard. It also has the feature of video and image questions which was really helpful in getting feedback for my paintings through images for the people who had not physically seen them as well.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
University
14%
Government
13%
Educational Organization
8%
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Delighted by Qualtrics?
The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...
What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...
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Also Known As

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
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Overview

 

Sample Customers

Aetna, 1 800 Contacts, GE
Facebook, Virgin America, Salesforce, Samsung, Kraft foods