Find out what your peers are saying about Qualtrics, ServiceNow, Teradata and others in Customer Experience Management.
Qualtrics XM Platform is essential for managing customer and employee experiences through surveys and feedback. It supports market research, employee engagement, and education across industries, facilitated by intuitive survey and data analysis tools.
Organizations efficiently use Qualtrics XM Platform to gather and analyze feedback for enhancing customer and employee experiences. The platform supports a range of applications from customer satisfaction, NPS, and website interaction to employee engagement and market research. Prebuilt integrations and AI-driven insights facilitate data collection and analysis, allowing departments to focus on productivity and content effectiveness. Despite its flexibility, some users note challenges with survey dynamics, data migration, and integration, highlighting potential areas for improvement.
What are the key features of Qualtrics XM Platform?In industries like retail, finance, and education, Qualtrics facilitates data collection through customizable surveys and dashboards. Retailers analyze feedback on purchases, financial institutions assess call center productivity, and educators explore student engagement. The platform's adaptability supports diverse industry needs, despite the need for enhancements in certain features.
Leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now. Platform Capabilities: WFM across all touchpoints,
Enhance performance & reduce risk, Universal routing, based on context, Deliver omnichannel customer experiences, Speech, text & desktop analytics, Seamless self-service at scale, Consistent & compliant answers, Cross-channel CX insights, Trading and financial services compliance, Improve bank security investigations.
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