Leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now. Platform Capabilities: WFM across all touchpoints,
Enhance performance & reduce risk, Universal routing, based on context, Deliver omnichannel customer experiences, Speech, text & desktop analytics, Seamless self-service at scale, Consistent & compliant answers, Cross-channel CX insights, Trading and financial services compliance, Improve bank security investigations.
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