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Qualtrics XM Platform pros and cons

Vendor: Qualtrics

4.4 out of 5

14 reviews
100% willing to recommend

150 followers

Pros & Cons summary

Qualtrics XM Platform integrates data and algorithms, offering flexibility for subscription adjustments and user satisfaction. With features like Stats iQ and Text iQ, it supports efficient data management. An intuitive setup simplifies tasks like randomization. Improvements are needed in Salesforce integration and email distribution. Advanced AI and dynamic question adjustment could enhance capabilities. Some features depend on the payment plan.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Qualtrics XM Platform integrates data and runs algorithms effectively.

Its flexibility allows for easy adjustments to subscriptions, enhancing user satisfaction.

Comprehensive features and ease of use make Qualtrics XM Platform valuable for efficient data management and analysis.

Set up process in Qualtrics XM Platform is intuitive, making tasks like randomization and survey logic straightforward.

Workflows in Qualtrics XM Platform are very powerful, enabling development of multiple surveys based on lifecycle stages.

CONS

Qualtrics XM Platform integration with Salesforce should be improved.

Qualtrics needs to enhance its customer experience programs.

The development team should incorporate advanced AI capabilities for efficient survey creation.

The platform struggles to dynamically adjust survey questions based on user responses.

Qualtrics is expensive and has feature limitations based on payment tier.

Qualtrics XM Platform Pros review quotes

Technology Consultant at Zill Consulting

Jun 3, 2024

Workflows are very powerful. There are a lot of good things, but I feel workflows are the best.

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People Technology Lead at Scandinavian Tobacco Group

Jun 3, 2024

The solution allows the development of multiple surveys based on the lifecycle

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SC

Siddharth Chakravanshi

Solution Consultant at Independent

Jan 24, 2024

Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction

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Qualtrics XM Platform

Free Report: Qualtrics XM Platform Reviews and More

Learn what your peers think about Qualtrics XM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

814,763 professionals have used our research since 2012.

Shreyash Mhatre

Information Technology Analyst at a consultancy with 10,001+ employees

May 10, 2024

The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ.

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Senior Experience Designer & Qualtrics Lead at Izo

May 9, 2024

Text iQ is a great feature.

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Research Executive at NielsenIQ

Mar 1, 2024

Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations.

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Program Manager at SAP

Feb 1, 2024

The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use.

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Bjorn Thorleifsson

Head of Research & Insights at .amp sound branding

Mar 27, 2024

The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price.

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Diwakar Loshali

Global Head HR Tech & Operations at a manufacturing company with 10,001+ employees

Jul 27, 2022

We can integrate data and run an algorithm.

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reviewer3329071

Manager, Application Delivery at A W Rostamani Holdings Co. (LLC)

Oct 12, 2023

The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item.

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Show 1 more reviews (out of 11)

Qualtrics XM Platform Cons review quotes

Technology Consultant at Zill Consulting

Jun 3, 2024

The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work.

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People Technology Lead at Scandinavian Tobacco Group

Jun 3, 2024

The process of creating, updating, and importing participants needs to be more flexible

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SC

Siddharth Chakravanshi

Solution Consultant at Independent

Jan 24, 2024

It needs to focus more on broader CX programs and customer experience.

Read full review

Qualtrics XM Platform

Free Report: Qualtrics XM Platform Reviews and More

Learn what your peers think about Qualtrics XM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

814,763 professionals have used our research since 2012.

Shreyash Mhatre

Information Technology Analyst at a consultancy with 10,001+ employees

May 10, 2024

Sometimes, a lot of emails bounce back during email distribution.

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Senior Experience Designer & Qualtrics Lead at Izo

May 9, 2024

Most of the improvements made constantly cause some friction in the platform.

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Research Executive at NielsenIQ

Mar 1, 2024

Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically.

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Program Manager at SAP

Feb 1, 2024

I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement.

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Bjorn Thorleifsson

Head of Research & Insights at .amp sound branding

Mar 27, 2024

The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available.

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Diwakar Loshali

Global Head HR Tech & Operations at a manufacturing company with 10,001+ employees

Jul 27, 2022

It is not easy to implement.

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reviewer3329071

Manager, Application Delivery at A W Rostamani Holdings Co. (LLC)

Oct 12, 2023

The solution's integration with Salesforce should be improved.

Read full review

Show 1 more reviews (out of 11)

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Product Categories

Product Categories

Customer Experience Management

Survey Software

Customer Feedback Management

Product Management Software

Popular Comparisons

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eXplorance Blue vs Qualtrics XM Platform

QuestionPro vs Qualtrics XM Platform

SurveyMonkey vs Qualtrics XM Platform

Glint vs Qualtrics XM Platform

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