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Qualtrics XM Platform pros and cons

Vendor: Qualtrics
4.4 out of 5
Badge Ranked 1
150 followers
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Pros & Cons summary

Qualtrics XM Platform integrates data and algorithms, offering flexibility for subscription adjustments and user satisfaction. With features like Stats iQ and Text iQ, it supports efficient data management. An intuitive setup simplifies tasks like randomization. Improvements are needed in Salesforce integration and email distribution. Advanced AI and dynamic question adjustment could enhance capabilities. Some features depend on the payment plan.

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Prominent pros & cons

PROS

Qualtrics XM Platform integrates data and runs algorithms effectively.
Its flexibility allows for easy adjustments to subscriptions, enhancing user satisfaction.
Comprehensive features and ease of use make Qualtrics XM Platform valuable for efficient data management and analysis.
Set up process in Qualtrics XM Platform is intuitive, making tasks like randomization and survey logic straightforward.
Workflows in Qualtrics XM Platform are very powerful, enabling development of multiple surveys based on lifecycle stages.

CONS

Qualtrics XM Platform integration with Salesforce should be improved.
Qualtrics needs to enhance its customer experience programs.
The development team should incorporate advanced AI capabilities for efficient survey creation.
The platform struggles to dynamically adjust survey questions based on user responses.
Qualtrics is expensive and has feature limitations based on payment tier.
 

Qualtrics XM Platform Pros review quotes

VinayakMishra - PeerSpot reviewer
Jun 3, 2024
Workflows are very powerful. There are a lot of good things, but I feel workflows are the best.
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Martina Peneva - PeerSpot reviewer
Jun 3, 2024
The solution allows the development of multiple surveys based on the lifecycle
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SC
Jan 24, 2024
Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction
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Buyer's Guide
Qualtrics XM Platform
November 2024
Free Report: Qualtrics XM Platform Reviews and More
Learn what your peers think about Qualtrics XM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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Shreyash Mhatre - PeerSpot reviewer
May 10, 2024
The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ.
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Romina Dorola - PeerSpot reviewer
May 9, 2024
Text iQ is a great feature.
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Ali Bin Tahir - PeerSpot reviewer
Mar 1, 2024
Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations.
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Sean D Silva - PeerSpot reviewer
Feb 1, 2024
The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use.
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Bjorn Thorleifsson - PeerSpot reviewer
Mar 27, 2024
The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price.
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Diwakar Loshali - PeerSpot reviewer
Jul 27, 2022
We can integrate data and run an algorithm.
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reviewer3329071 - PeerSpot reviewer
Oct 12, 2023
The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item.
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Qualtrics XM Platform Cons review quotes

VinayakMishra - PeerSpot reviewer
Jun 3, 2024
The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work.
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Martina Peneva - PeerSpot reviewer
Jun 3, 2024
The process of creating, updating, and importing participants needs to be more flexible
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SC
Jan 24, 2024
It needs to focus more on broader CX programs and customer experience.
Read full review
Buyer's Guide
Qualtrics XM Platform
November 2024
Free Report: Qualtrics XM Platform Reviews and More
Learn what your peers think about Qualtrics XM Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
DOWNLOAD NOW
816,406 professionals have used our research since 2012.
Shreyash Mhatre - PeerSpot reviewer
May 10, 2024
Sometimes, a lot of emails bounce back during email distribution.
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Romina Dorola - PeerSpot reviewer
May 9, 2024
Most of the improvements made constantly cause some friction in the platform.
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Ali Bin Tahir - PeerSpot reviewer
Mar 1, 2024
Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically.
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Sean D Silva - PeerSpot reviewer
Feb 1, 2024
I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement.
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Bjorn Thorleifsson - PeerSpot reviewer
Mar 27, 2024
The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available.
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Diwakar Loshali - PeerSpot reviewer
Jul 27, 2022
It is not easy to implement.
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reviewer3329071 - PeerSpot reviewer
Oct 12, 2023
The solution's integration with Salesforce should be improved.
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Show 1 more reviews (out of 11)

Product Categories

Product Categories
Social CRM
Customer Experience Management
Survey Software
Customer Feedback Management
Product Management Software

Product Categories

Product Categories
Social CRM
Customer Experience Management
Survey Software
Customer Feedback Management
Product Management Software
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