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Qualtrics XM Platform vs Salesforce comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Qualtrics XM Platform enhances brand value through positive feedback, seamless integration, and notable ROI, appealing to big clients.
Sentiment score
8.1
Salesforce boosts sales conversion, saves time with automation, enhances customer management, and shifts focus to strategic advancements.
The time saved is spent on more important, innovative tasks that advance us technologically and strategically.
 

Customer Service

Sentiment score
6.3
Qualtrics XM Platform's customer support is efficient but shows declining quality recently, with benefits from an active online community.
Sentiment score
7.5
Salesforce support is praised for technical expertise, quick resolutions, and superior service, with high retention and integration quality.
When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.
 

Scalability Issues

Sentiment score
7.8
Qualtrics XM Platform is scalable and adaptable, accommodating diverse organizational needs from small teams to large enterprises efficiently.
Sentiment score
8.2
Salesforce is praised for its scalability, efficiently accommodating organizations of all sizes despite licensing challenges.
We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.
 

Stability Issues

Sentiment score
7.9
Qualtrics XM Platform is stable and reliable, with minimal downtime and efficient support, though occasional manageable glitches occur.
Sentiment score
8.4
Salesforce is praised for its stability and reliability, receiving high ratings and confidence for consistent performance.
I would rate Salesforce's stability high, around ten.
 

Room For Improvement

Users want better Salesforce integration, dynamic surveys, improved analytics, AI, visuals, and dashboard efficiency in Qualtrics XM Platform.
Salesforce faces challenges with integration, UI complexity, high pricing, performance, and demands for enhanced enterprise capabilities and sector-specific features.
 

Setup Cost

Qualtrics XM Platform's flexible pricing is costly but justified by customization and scalability, with wide-ranging costs and valuable investment.
Salesforce pricing is often seen as costly, but it's justified by its extensive features and scalability for enterprises.
 

Valuable Features

Qualtrics XM Platform provides user-friendly surveys, AI-driven insights, seamless integrations, and automated processes for effective feedback and satisfaction management.
Salesforce excels with its user-friendly interface, analytics, and CRM capabilities, enhancing productivity and decision-making through automation and integration.
One of the best features Salesforce offers is the ability to design custom workflow processes.
 

Categories and Ranking

Qualtrics XM Platform
Ranking in Customer Experience Management
1st
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
Social CRM (3rd), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (3rd)
Salesforce
Ranking in Customer Experience Management
3rd
Average Rating
8.0
Reviews Sentiment
8.1
Number of Reviews
37
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of Qualtrics XM Platform is 6.1%, down from 7.6% compared to the previous year. The mindshare of Salesforce is 7.0%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
 

Featured Reviews

VinayakMishra - PeerSpot reviewer
Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism
There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.
Alona Bean - PeerSpot reviewer
Automating processes saves time for strategic tasks and provides excellent support
One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.
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845,040 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
University
15%
Computer Software Company
12%
Government
10%
Educational Organization
9%
Financial Services Firm
15%
Educational Organization
14%
Computer Software Company
12%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Delighted by Qualtrics?
The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...
What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.
What needs improvement with Salesforce?
There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.
 

Also Known As

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
No data available
 

Overview

 

Sample Customers

Aetna, 1 800 Contacts, GE
Information Not Available
Find out what your peers are saying about Qualtrics XM Platform vs. Salesforce and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.