What needs improvement with Salesforce?

The interface is not self-explanatory. We don't receive the correct error messages when errors occur in our calculations. Our solution is not the best it could be.

One significant challenge is that the customized code by the consultant is not provided to us. This code is required for any changes, and we have to rely on the consultant for modifications. Additionally, more advanced features or improvements in marketing through AI integration are in progress.

Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP. There is also a focus on AI initiatives, which I believe will significantly improve the product in the future. However, Provar has already added many AI functions like test generation, coverage, data mapping, self-healing, and more. But the next generation of the product, coming in the next two years, will have a completely new look and capabilities.

There are a lot of things that are not working easily with Salesforce. Salesforce gives you a lot of messages, and you don't know what the messages mean. You get an error message and cannot find what the message is telling you to update. That's one of my frustrations at this stage with Salesforce.

It would be better if we could design our reports much more easily. We need to use consultancy every time to design new reports. The forecast functionalities can be improved.

Creating new reports more easily within Salesforce and improving the ability to associate common names of companies, especially after acquisitions, would be beneficial. I would also like to understand the administrator who has control over the data. It would be helpful when you want to implement changes or escalate issues.

It's a bit expensive compared to others. For the pharmaceutical sector, Salesforce has the right layout to meet all the client's needs. Probably the most important thing for Salesforce is to find a way to reduce the price if they want to improve their market share. In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve.

The tool needs to improve its UI.

Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product.

My customers wanted to see more analysis, like integration with another system or a third-party system.

I would say the areas of concern in the product that require improvement revolve around its integration capabilities with third-party systems.

The UI could be improved.

When you click on the lightning interface, it opens a tab inside. It's like a browser within a browser. It should open in its browser tab.

The solution’s performance could be improved.

Salesforce could provide more alerts and more notifications. In future releases, Salesforce can provide more integration into Elastic Cloud and Slack channels.

The tool must provide better reporting and dashboard capabilities. The tool could provide AI features in its future releases.

From an analytical standpoint, sometimes, Salesforce was slow at a time when there were tools like Tableau available in the market, which is a lot more user-friendly. The part related to analytics within Salesforce is not very user-friendly. There is some work in progress going on in Salesforce, but generally, it is a pretty robust tool. I don't want any additional features added to the solution since it is difficult to use with all its features. It's a robust tool.