Sr. I.T. Manager at a wholesaler/distributor with 1,001-5,000 employees
Real User
Top 10
2024-10-02T06:28:00Z
Oct 2, 2024
Salesforce is generally a good product, but challenges arise due to our own setup. It's important to educate the business and IT team to overcome these challenges gradually. I'd rate the solution seven out of ten.
Software Solutions Leader at a engineering company with 10,001+ employees
Real User
Top 5
2024-03-06T13:21:24Z
Mar 6, 2024
I am using the Salesforce mobile app, which has very good functionality. It gives you access to the functionality you need when you're traveling. I don't use the Salesforce mobile app often. I use it only when I travel, and I normally go back to the desktop version. I would recommend Salesforce to other users because it's easy to use and has a lot of pre-populated analytic tools and reports. Overall, I rate the solution a nine out of ten.
Chief Executive Officer at a tech consulting company with 11-50 employees
Real User
Top 20
2024-03-06T12:47:29Z
Mar 6, 2024
We don’t have a large team. We have many partners, though. They resell our services to third-party clients. We can manage the registration formally via Salesforce. We did not require technical support because we work with a consultant company. They adjust it for us. We don't need additional technical support until now. I will recommend the product to others. Overall, I rate the tool a nine out of ten.
The tool's most beneficial aspect was its integration with Chrome and emails, allowing me to communicate within and outside the company. Its mobile accessibility feature helped me to update the forecasts. To plan out my Salesforce cycle in the sales pipeline, I would focus on understanding the steps required to close deals, particularly by leveraging the common catalog or services catalog. I rate it a seven out of ten.
Business developer manager at Sterling Relocation Limited
Real User
Top 20
2024-01-24T10:22:18Z
Jan 24, 2024
Overall, I would rate the solution an eight out of ten. I would recommend using this solution. The advice I can give is that if you want a better flow of internal and external information, you have to use this kind of CRM system.
Salesforce offers thousands of features and functionalities. I recall using a tool called Clari, which served as a supplement to Salesforce, providing a better UI/UX. This tool facilitated easy management of opportunities and businesses, especially on a mobile platform. I rate it a four out of ten.
I would rate the solution an eight out of ten. I would recommend using this solution. It's a good fit for big organizations with complex sales process. They have a lot of features and are open to customization. But, on the other hand, the price and complexity of setting up the system are definitely things to consider.
I would ask those who plan to use the solution before implementing any tool to know their processes very well since it can help you put them across clearly, allowing the tool to support them. If you don't know your process, and you keep doing reengineering again and again, no tool in the world can support you. My simple suggestion to anyone would be to consider visualizing what you expect from the platform. If you know what you are looking for, then a platform like Salesforce can deliver it. Salesforce is a very easy tool to use since it requires one to undergo a plug-and-play process. It can be up and running in a matter of a few weeks. If you ask me, I would suggest that you use Salesforce. I rate the overall tool a nine out of ten.
I would recommend using the solution. Ensure to integrate Salesforce into your existing business setup. It will help Salesforce to easily adapt. Overall, I would rate the solution an eight out of ten.
Senior Product & Presales Manager at a energy/utilities company with 501-1,000 employees
Real User
Top 10
2023-09-12T05:53:26Z
Sep 12, 2023
The tool has better integration all the way through, whether downstream or upstream. For a small company, it's quite good. ServiceNow is moving up on the value chain. We must choose what is more suitable for our company, how much we must train our employees, and how big the deployment would be. Overall, I rate the product an eight out of ten.
Marketing Operation Director at a manufacturing company with 5,001-10,000 employees
Real User
Top 20
2023-09-11T07:37:31Z
Sep 11, 2023
It's important to not only deploy the solution but also to ensure that sales and marketing teams really understand how to use the product and how to really get the benefit out of it. At the end of the day, if the data going into the solution is not good, then the output will not be good either. It's very important to educate the sales teams on how the product needs to be used and how the data needs to be entered in order for them to really see the benefit of Salesforce. I rate the overall solution an eight out of ten.
In my situation, I don't have benefits from using Salesforce, which makes it not the right solution for me. I'd rate the solution four out of ten.
Salesforce is generally a good product, but challenges arise due to our own setup. It's important to educate the business and IT team to overcome these challenges gradually. I'd rate the solution seven out of ten.
Overall, I would rate it a nine out of ten. I would recommend it for other users.
I am using the Salesforce mobile app, which has very good functionality. It gives you access to the functionality you need when you're traveling. I don't use the Salesforce mobile app often. I use it only when I travel, and I normally go back to the desktop version. I would recommend Salesforce to other users because it's easy to use and has a lot of pre-populated analytic tools and reports. Overall, I rate the solution a nine out of ten.
We don’t have a large team. We have many partners, though. They resell our services to third-party clients. We can manage the registration formally via Salesforce. We did not require technical support because we work with a consultant company. They adjust it for us. We don't need additional technical support until now. I will recommend the product to others. Overall, I rate the tool a nine out of ten.
The tool's most beneficial aspect was its integration with Chrome and emails, allowing me to communicate within and outside the company. Its mobile accessibility feature helped me to update the forecasts. To plan out my Salesforce cycle in the sales pipeline, I would focus on understanding the steps required to close deals, particularly by leveraging the common catalog or services catalog. I rate it a seven out of ten.
Overall, I would rate the solution an eight out of ten. I would recommend using this solution. The advice I can give is that if you want a better flow of internal and external information, you have to use this kind of CRM system.
Salesforce offers thousands of features and functionalities. I recall using a tool called Clari, which served as a supplement to Salesforce, providing a better UI/UX. This tool facilitated easy management of opportunities and businesses, especially on a mobile platform. I rate it a four out of ten.
I rate Salesforce a seven out of ten.
I would rate the solution an eight out of ten. I would recommend using this solution. It's a good fit for big organizations with complex sales process. They have a lot of features and are open to customization. But, on the other hand, the price and complexity of setting up the system are definitely things to consider.
I would ask those who plan to use the solution before implementing any tool to know their processes very well since it can help you put them across clearly, allowing the tool to support them. If you don't know your process, and you keep doing reengineering again and again, no tool in the world can support you. My simple suggestion to anyone would be to consider visualizing what you expect from the platform. If you know what you are looking for, then a platform like Salesforce can deliver it. Salesforce is a very easy tool to use since it requires one to undergo a plug-and-play process. It can be up and running in a matter of a few weeks. If you ask me, I would suggest that you use Salesforce. I rate the overall tool a nine out of ten.
I rate Salesforce a six or seven out of ten. I recommend the solution to others planning to use it.
You must ensure that Salesforce matches your business and what you are trying to accomplish. I rate the product an eight out of ten.
Salesforce is deployed on-cloud in our organization. I would recommend Salesforce to other users. Overall, I rate Salesforce a nine out of ten.
I would recommend using the solution. Ensure to integrate Salesforce into your existing business setup. It will help Salesforce to easily adapt. Overall, I would rate the solution an eight out of ten.
The tool has better integration all the way through, whether downstream or upstream. For a small company, it's quite good. ServiceNow is moving up on the value chain. We must choose what is more suitable for our company, how much we must train our employees, and how big the deployment would be. Overall, I rate the product an eight out of ten.
It's important to not only deploy the solution but also to ensure that sales and marketing teams really understand how to use the product and how to really get the benefit out of it. At the end of the day, if the data going into the solution is not good, then the output will not be good either. It's very important to educate the sales teams on how the product needs to be used and how the data needs to be entered in order for them to really see the benefit of Salesforce. I rate the overall solution an eight out of ten.