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reviewer1336770 - PeerSpot reviewer
Technical Manager with 1-10 employees
Real User
Good user interface and technical support, but the granularity of file restoration needs improvement
Pros and Cons
  • "The user interface is good."
  • "I would like to see the option of cloud-based management."

What is our primary use case?

We are a solution provider and this is one of the products that I provide technical support for.

Our customers use it for application and database backup and recovery.

What is most valuable?

The user interface is good.

What needs improvement?

The granularity of file restoration needs to be improved.

I would like to see the option of cloud-based management.

For how long have I used the solution?

I have been working with Quest NetVault for almost three years.

Buyer's Guide
Quest NetVault Plus
April 2025
Learn what your peers think about Quest NetVault Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

Every product has known issues when it comes to stability. However, with NetVault, we have not had any serious problems.

What do I think about the scalability of the solution?

We have not had any trouble with scalability.

How are customer service and support?

The technical support from the vendor is good and we don't have any issue with it.

Which solution did I use previously and why did I switch?

I have worked with several backup and recovery solutions such as Commvault and Veeam.

NetVault does not have the feature set that Commvault has.

How was the initial setup?

If the steps are followed properly then the initial setup will be straightforward.

What about the implementation team?

We implement and deploy NetVault for our customers. If we have any trouble then we eventually resolve it. We don't simply tell the customer that it isn't possible. Ultimately, our customers have been happy with the solution.

What other advice do I have?

Every product has advantages and disadvantages. The suitability of NetVault depends on the customer's environment and the requirements. Customers do not have the same kind of environment, which means that what works fine with one customer may leave another with issues.

This is a good solution, but some products have better features such as archiving and deduplication. In my opinion, Commvault is the best choice for backup and recovery.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
it_user607839 - PeerSpot reviewer
Global Delivery Consultant at a tech services company with 10,001+ employees
Real User
Instead of searching from each backup, we can search from all the backups. It should have a web interface.

What is most valuable?

The features that help us to search tables/databases available in the backup list are most valuable to us.

Sometimes tables/databases are dropped accidentally by clients. They ask us whether the backup of a particular table/database is available for a particular date. Instead of searching from each backup, we can search from all the backups and the search results shows all the available backups along with backup date and expiration. This feature saves a lot of time and help us to restore things quickly.

The netvault solution was installed on really big scale, we used to manage database and files system backup.
The software was installed on 30 Bar Servers of Europe’s 8 Big Telecom Operators.
Due to official reasons I cannot disclose the name of the telecom companies.
The BAR solution was installed on really big scale.
With the help of this tool we were able to meet the adhoc backup and restore requests from 8 countries in timely manners.
The catalogue databases of netvalut was very efficient and it helped us to search tables/views/dbs from different backup sets in quickway .
Built in reports were very helpful to conduct the analysis of the media utilization and capacity planning.


How has it helped my organization?

This tool was very useful to plan for the really large data backup. We have utilized this tool to backup 150 TB data on a weekly basis.

What needs improvement?

This product should have a web interface.

For how long have I used the solution?

I have been using this product for three years.

What do I think about the stability of the solution?

The license expired without any warning and that caused us some problems. There should be a warning in advance.

What do I think about the scalability of the solution?

We never had any scalability issues.

How are customer service and technical support?

We never had any technical issues, so we never had the opportunity to contact them either.

Which solution did I use previously and why did I switch?

We never used any other prior solution on that project.

How was the initial setup?

The initial setup was done by another team, so I cannot give any insight on this.

Which other solutions did I evaluate?

I was not part of the team that made this decision.

What other advice do I have?

This product is very useful and cost effective.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Quest NetVault Plus
April 2025
Learn what your peers think about Quest NetVault Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
it_user1222470 - PeerSpot reviewer
System Administrator at a tech services company with 11-50 employees
Real User
Very good technical support, an easy initial setup and good blocking capabilities
Pros and Cons
  • "The solution allows us to block off our network and only give access to whatever we want."
  • "The interface can be improved. It should be more clear what features are available and make them easy to find."

What is our primary use case?

We primarily use the solution for security logs and for end-customer security.

What is most valuable?

The solution allows us to block off our network and only give access to whatever we want.

What needs improvement?

I don't have complete hands-on knowledge, so I can't speak to what is missing on the solution.

The interface can be improved. It should be more clear what features are available and make them easy to find.

The pricing could be adjusted. Right now, it's quite high.

For how long have I used the solution?

I've been using the solution for six months.

What do I think about the stability of the solution?

I've heard from our L3 team that there have been a few hiccups on the stability side. Occasionally when we implement a policy change, for example, it doesn't deflect much. I'm not sure if it's a fault in the system or the configuration.

How are customer service and technical support?

Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues resolved if there are any hiccups. If an engineer cannot resolve the issue they will also move it up to another level. That may mean we have to wait a few more hours for them to get back to us in order to resolve the issues. 

We've been satisfied with the level of service we've received so far.

Which solution did I use previously and why did I switch?

I'm not sure if there were other solutions evaluated before choosing this one. Management makes these types of decisions.

How was the initial setup?

The solution's initial setup is straightforward so long as you take the time to study the solution beforehand. We were able to implement the solution within a week. We needed four people for deployment.

What about the implementation team?

We had a vendor on the Dell side that assisted with the implementation.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit costly.

What other advice do I have?

We're partners with Dell. We don't have complete access to the solution; we only have limited access. We use the on-premises deployment model.

We have two customers on the solution and we are also using it in our company.

If the solution fits the user's requirements and budgets, they should consider implementing it.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user