I have used the solution for my business. I've operated as a franchisee and have utilized it for accounting within my consulting work, catering to a diverse range of businesses, including dentists and retailers. It's been a pretty vast experience.
Consultant
An intuitive and user-friendly solution suitable for small businesses
Pros and Cons
- "One of the aspects I appreciate the most is its remarkable user-friendliness."
- "The solution's import function can be quite complex and not as smooth. Importing data is a more complex process compared to the straightforward export feature."
What is our primary use case?
How has it helped my organization?
Quickbooks was likely one of the earliest entrants in the market for user-friendly accounting software. It stood out because users didn't need an in-depth understanding of accounting jargon, like debits and credits. The genius of Quickbooks was its ability to integrate various functions with minimal journal entries. Dealing with debits and credits became easier with managing accounts payable and accounts receivable, writing checks, creating invoices, and automatic reconciliation. This versatility made it a King in serving the needs of small businesses.
What is most valuable?
One of the aspects I appreciate the most is its remarkable user-friendliness. It is one of the most intuitive accounting applications I've ever used. Finding individuals to work with it, training new team members, and seamlessly transitioning when someone departs is a breeze. With minimal effort, a new team member can be up to speed within a week. In contrast, other solutions like Sage Fintech require a much longer onboarding period, often leading to confusion when setting up and using the software.
What needs improvement?
The solution's import function can be quite complex and not as smooth. Importing data is a more complex process compared to the straightforward export feature.
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QuickBooks
January 2025
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For how long have I used the solution?
I have been using this solution for over 20 years.
What do I think about the stability of the solution?
The solution is highly stable.
How are customer service and support?
Their documentation is great. It explains why I haven't encountered the need to contact their customer service and support.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is straightforward if you're familiar with accounting software. It takes about two to four hours to set up if you know the process. You provide information about the type of business you're running and your business profile. From there, they offer suggestions and load a chart of accounts tailored to your needs. It's a user-friendly setup process. If you're unfamiliar with accounting software, it may take you a couple of days to set up. It takes only one person f=to set up the solution.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is extremely reasonable.
What other advice do I have?
The solution is perfection. There's no software out there quite like it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Remote Bookkeeper / Accountant at Freelance
Scalable and efficient financial management with various advanced features
Pros and Cons
- "QuickBooks Online Payroll offers a range of online customizations and advanced features."
- "The main issue we are facing is related to licensing and the need to review invoices and product-wise details for international clients."
What is our primary use case?
It helps with accounting and national regulations, including bookkeeping, financial statements preparation, and compliance with local laws. My job is to assist business owners in compiling and sealing these statements, providing valuable support in meeting their financial reporting requirements.
What is most valuable?
QuickBooks Online Payroll offers a range of online customizations and advanced features. The most valuable features are real-time data integration from banks and credit cards, streamlined entry for apps like Amazon and Shopify, and the ability to generate real-time reports. It helps clients to eliminate manual data entry, ensure transaction accuracy, and keep track of cash flow efficiently.
What needs improvement?
The main issue we are facing is related to licensing and the need to review invoices and product-wise details for international clients. They want to see sales tax integrated into the product line, rather than as a separate item at the bottom, which many accounting software options don't offer. This confuses clients, especially when dealing with multiple products and tax rates. To address this, we often use tools like Accellar Apparel and Google Sheets to demonstrate how the calculations work.
For how long have I used the solution?
I have four years of experience working with it, primarily focusing on businesses from the USA, Canada, and the UK.
What do I think about the stability of the solution?
It offers good stability.
What do I think about the scalability of the solution?
It is scalable and can be easily expanded to meet increased demand.
How are customer service and support?
It provides effective customer support. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used to research and learn about various accounting products like Zero, Vista Accounting, FreeAgent, NetShields, and Sage, but I haven't worked with them. QuickBooks Online is readily available in the market and user-friendly.
How was the initial setup?
The initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
It is relatively expensive. While certain software options like Zoom and Zero have limitations, clients are comfortable with these limitations given their lower costs.
What other advice do I have?
I would recommend QuickBooks, as it is easy to use and provides a user-friendly dashboard and settings, but there is room for improvement in certain features. While it is considered flexible for newcomers, it is essential to either receive training or consult with a professional when implementing new tools to ensure effective and accurate use. I would rate it eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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QuickBooks
January 2025
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831,265 professionals have used our research since 2012.
VP Finance and Business Intelligence at a tech services company with 11-50 employees
Great pricing, easy to set up, and offers good reconciliation capabilities
Pros and Cons
- "The solution is stable."
- "Technical support could be easier to reach."
What is our primary use case?
It's used for the accounting function of the company, so it's used as the general ledger.
How has it helped my organization?
For a small startup or company, it's quite a powerful software tool for managing the accounting and presenting it to investors and others who want to understand the business's health.
What is most valuable?
The reconciliation aspects of the solution are great. They help ensure that the accounting system reflects what's in the bank account, and also, some of the reporting features allow for sharing of that information.
It is easy to set up.
The solution is stable.
It is scalable.
The pricing is great.
What needs improvement?
The reporting is okay. That said, there's a lot of reporting that I can't do from within QuickBooks. Quite often, I have to extract the data out and then use Excel to manipulate it. Getting data into QuickBooks is quite easy since it integrates into a lot of things. However, some things don't always work as expected, so sometimes there's extra work required. Basically, the solution just needs more reporting and better reporting.
Technical support could be easier to reach.
For how long have I used the solution?
I've been using the solution for about seven years.
What do I think about the stability of the solution?
The stability is good. I would rate stability nine out of ten.
What do I think about the scalability of the solution?
It's scalable up until a certain point. Generally, it is quite scalable.
We have three people using it in our company.
We might increase usage by adding one more license.
How are customer service and support?
I found it a bit tough to get in touch with technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've also used other solutions, such as Xero and NetSuite.
QuickBooks has kind of always been the first solution I've used.
How was the initial setup?
The implementation process is very, very straightforward. It is very easy to get set up. They give you everything you need right out of the box, and you can start using it immediately. There are some customizations required, however, they're not very extensive. It works; it just can be customized to improve how it works.
The deployment itself took less than a month.
You only really need one person for the deployment and maintenance of the solution.
What about the implementation team?
While a third party handled our implementation, it can be done in-house.
What was our ROI?
We have witnessed a pretty good ROI.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite cheap. They are very affordable. I'd rate pricing nine out of ten in terms of how inexpensive it is.
What other advice do I have?
I'm not sure which version of the solution I'm using.
Even though it works fine out of the box, I would advise others to spend a bit of time and money just customizing it to ensure it works appropriately for the business.
Overall, I would rate it nine out of ten. I've been pretty happy with its capabilities.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
An easy to use accounting software at a reasonable price
What is our primary use case?
I have used this product for my own accounting business and my clients' businesses in various industries for 20+ years.
How has it helped my organization?
This product is for a low-cost comprehensive accounting package for a small business. It automatically provides industry reports without additional setup.
What is most valuable?
It is an easy to use accounting software at a reasonable price. It is built for small businesses to track income and expenses, track sales tax and inventory, pay 1099 contractors, create and send invoices and estimates, manage bills and accounts payable. It has built-in industry reports and industry specific features (e.g., progress billing for contractors or tracking donor contributions for non-profits).
What needs improvement?
The ability to integrate outside apps is lacking (compared to the online versions) and ability to download bank transactions does not work as well as it should.
For how long have I used the solution?
All versions of Intuit products for 20+ years. QuickBooks Desktop 2020 for 2 years
What do I think about the stability of the solution?
No issues. I have never had a problem.
What do I think about the scalability of the solution?
This product is intended for small businesses and allows for up to five simultaneous users, with a purchase of multiple licenses. If you need more users, you will need to upgrade to QuickBooks Enterprise.
How are customer service and support?
Intuit has some phone and email customer support, but it relies on its online community support center for asking and answering questions about the products. Anyone can answer questions in the community topics, so the information is not always direct from Intuit.
Which solution did I use previously and why did I switch?
I have used Intuit QuickBooks Desktop Pro in the past, but it did not have the more robust features that I needed for my business. The Pro version is a good starting point for a small business that has simple accounting needs, but it does not have as much reporting or tracking capabilities as the Premier version.
How was the initial setup?
The installation is easy and straightforward. The automated software setup will prompt you to select an industry type and walk you through the setup. Some companies will find value in using a QuickBooks ProAdvisor to provide additional setup for their company.
What about the implementation team?
I have only implemented through an in-house team.
What was our ROI?
As a very low cost software, the ROI is usually met within in the first few months compared to more expensive software or a manual process (like Excel).
What's my experience with pricing, setup cost, and licensing?
The price is reasonable and can be bought in-store or online. The number of licenses needed is based on the number of people you will have working simultaneously.
Which other solutions did I evaluate?
In comparison to Desktop, I have only used other Intuit products, i.e., Pro, Premier, Enterprise, and Accountant. I have used other online options, such as Xero, and feel that they are not comparable products to Desktop. For most small businesses, QuickBooks Desktop is the best solution. I recommend Premier over Pro.
What other advice do I have?
I would first evaluate if QuickBooks Desktop or QuickBooks Online would be the best option for your company. If you decide on QuickBooks Desktop, I would look to the online community or a ProAdvisor for help on setting up the best configuration for your company right from the beginning. Always start using a new product like this from the beginning of a fiscal year, not midyear, even if that means entering all the old data.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a QuickBooks Certified ProAdvisor in both Online Advanced and Desktop. I am provided with Intuit products at a wholesale rate and resell to my clients.
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
Feature rich, integrates well with third-party apps, and customizable for businesses of any size and type
Pros and Cons
- "There are valuable security features including software access security (login password), data backup (getting all transactions and data from the previous bookkeeper), and an audit trail that is available when changes are questioned."
- "We would like to have data conversion and upload applications included, without having to pay separately for them."
What is our primary use case?
I use this solution to provide Bookkeeping, Accounting, Payroll Processing / Reporting, and Federal / State / Local Tax Services either in person or virtually for sole proprietors, self-employed individuals, partnerships, corporations, LLCs, and other and small businesses.
How has it helped my organization?
Intuit is constantly improving the implementation and integration of third-party apps and data that saves the client and accountant time, reduces data input errors, and provides secure options to generate and provide quality financial reports in a timely manner.
What is most valuable?
There are many valuable features in this solution, including Bank account feeds and report exporting. There are valuable security features including software access security (login password), data backup (getting all transactions and data from the previous bookkeeper), and an audit trail that is available when changes are questioned.
This solution provides for integration with third-party apps like accepting credit card payments, payroll processing, and employee activity tracking.
What needs improvement?
I would like to have data conversion and upload applications included, without having to pay separately for them. For example, if I export bank account data to a CSV file, I then have to subscribe or pay for a service that will allow me to import that data as checks or deposits. QuickBooks allows for the direct import of List information only, and not journal entries, or financial account transactions (i.e. Individual cash, check, or credit card transactions).
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
I am very impressed with the stability of this solution. Software Updates are provided often, and reflect the ever-changing rules and regulations, as imposed by law, almost immediately.
What do I think about the scalability of the solution?
This is a scalable solution that easily fits any size of business in any industry.
How are customer service and technical support?
Technical support for this solution is very easy to contact. They have chat, email, phone, and remote services available.
Which solution did I use previously and why did I switch?
I also use QuickBooks Online, as well as prior versions.
How was the initial setup?
This initial setup can be complex, depending on details for invoicing, inventory, budgeting, or job costing that the client requires. It must be completely set up before use to ensure all of the data posts correctly and pulls into customized reports correctly. It is much harder to correct the transactions after the fact.
What about the implementation team?
I provide implementation Services to my clients.
What was our ROI?
The software has allowed my income to exceed my initial investment tenfold.
Which other solutions did I evaluate?
I have evaluated other options, but QuickBooks is more appealing to my clients from their out-of-pocket-cost point of view.
What other advice do I have?
This solution allows us to outline exactly what data, financial statements, inventory, job costing/budgeting, AP/AR, wage and hour, tax planning/forecasting, or information needed to allow owners and management to make educated business decisions regarding efficient and effective management of business operations, cash management, marketing/sales force management, asset purchases, etc.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a member of the QuickBooks Accountant Community
Managing Partner at a tech services company with 1-10 employees
Provides excellent tracking of my finances and is easy to use and deploy
Pros and Cons
- "It gave me excellent tracking of my finances."
- "The area that I don't use as much is the area about reconciliation with the bank accounts. I do all of that manually. So, the area that they can probably improve upon is just better reconciliation with the bank accounts."
What is our primary use case?
We use QuickBooks for our accounting.
How has it helped my organization?
It gave me excellent tracking of my finances.
What is most valuable?
I know it well, and it is easy to use. I know the online version, as well as the desktop version, and I prefer the desktop version. It's a little easier to use than the online version.
What needs improvement?
The area that I don't use as much is the area about reconciliation with the bank accounts. I do all of that manually. So, the area that they can probably improve upon is just better reconciliation with the bank accounts.
There are also a few little things that could be done better. For example, I'm running a 2019 desktop, and the support for it will go out of service at the end of May. They put these big red flags on your product that says you're out of the support window.
For how long have I used the solution?
I have been using this solution for about 10 years.
What do I think about the stability of the solution?
It is good.
What do I think about the scalability of the solution?
For my business, it's fine. Currently, we have four users. They include my bookkeeper, my accountant, myself, and my partner.
How are customer service and support?
I have not used their support.
How was the initial setup?
It was straightforward.
What about the implementation team?
It was all done in-house.
What's my experience with pricing, setup cost, and licensing?
It is a bit on the high side, but it is affordable.
What other advice do I have?
I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
GUIDER at ONLINE TRAINING AND EARNINGS
Valuable features include ease of use, compatibility with Windows, and the easily customizable platform
Pros and Cons
- "Valuable features include ease of use, compatibility with Windows, and the easily customizable platform."
- "The customer response team is slow and sometimes causes the user to have a loss."
What is our primary use case?
Used for accounting, record keeping, managing e-learning finances, financial data processing, and the dispensation of records to authorized personnel.
How has it helped my organization?
Paperless record keeping has made accounting between various store branches easy, and has made it easy to track cash flow and all transactions, which allows for quick determination of profit or loss.
What is most valuable?
Ease of use
Compatibility with Windows and offline functionality makes it an all time working software.
Easily customizable platform
What needs improvement?
The customer response team is slow and sometimes causes the user to have a loss. Improving this would attract new users and help existing users utilize the software for optimum profitability.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
No
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Slow when it comes to solving problems.
Which solution did I use previously and why did I switch?
None.
How was the initial setup?
The team did it in a simple way.
What about the implementation team?
In-house team
What was our ROI?
N/A
What's my experience with pricing, setup cost, and licensing?
The software is not cheap, but is fairly affordable and worth the cost. Its actually the top choice for any accounting tasks, and is easy to set up and start using on the go.
Which other solutions did I evaluate?
Xero, AccountEdge
What other advice do I have?
It's a good way to go for accounting.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Purchasing Analyst
Initial setup is very straightforward, however it crashes from time to time
What is our primary use case?
It keep the books. Maybe the most valuable software that we have.
How has it helped my organization?
It keeps bills paid and invoices made. Without QB, we would be a much smaller business. Our ability would be limited to time and resources used in accounting.
What is most valuable?
It does everything your business needs it to do.
The online version is convenient. You can work with it anywhere, even on your phone.
What needs improvement?
Ease of usage, more options, and customizable areas, especially for Online QB, which needs more. Eventually, I see everything online, but it is almost as if they are only allowing us to use a limited version to keep the demand for the desktop versions.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
Yes, it crashes from time to time.
The online version has a lot of bugs, but it is never bad enough to hamper production.
What do I think about the scalability of the solution?
Not sure about this one.
How are customer service and technical support?
Very good support, though they are hard to understand sometimes. They all work in India/Pakistan and it is in the middle of the night over there. That being said, they are excellent well-informed employees, but sometimes their thick accents slow things down.
Which solution did I use previously and why did I switch?
We used another software, an industry specific accounting software. It was very good at what it was for, but most people did not understand how to use it. Therefore, we moved to a quicker, more popular and usable solution, which ended up being QuickBooks.
How was the initial setup?
Initial setup is very straightforward. If you do not know anything about computers, you may need help. They can always help you if you call them and ask.
What's my experience with pricing, setup cost, and licensing?
Just buy it online and download it there. If you are a smaller business and one person does everything, maybe try the subscription-based online version.
Which other solutions did I evaluate?
I asked around, but did not try any others, except TeamDesign, the industry specific accounting software that we were using previously.
What other advice do I have?
Call them and ask for suggestions. They can make sure you get the right version for your business. It will save you time and potentially money.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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