QuickBooks Desktop is a robust accounting software solution that provides a comprehensive set of features for small to medium-sized businesses. It offers advanced functionality, industry-specific versions, and integration capabilities to streamline financial management tasks. By utilizing QuickBooks Desktop, businesses can efficiently handle their accounting needs, generate accurate financial reports, and make informed decisions to drive growth and success.
The most valuable features of QuickBooks include its decent accounts payable module, reporting capabilities, ease of use, ability to import files easily, reconciliation aspects, easy setup, stability, scalability, great pricing, bank reconciliation feature, and integration with third-party applications.
Users appreciate the ability to create reports and share information, as well as the convenience of the desktop version.
Some areas for improvement in QuickBooks include the lack of flexibility in reporting, the need for a better financial report writer, and the inability to access a multi-entity company from a single login.
The search functionality could also be improved, particularly when it comes to filtering invoices by specific amounts or document numbers. Scalability, support, and price are areas that could be enhanced, especially for businesses with multiple locations.
There are concerns about inactivated or duplicated accounts when exporting files from QuickBooks Desktop to QuickBooks Online. The bank feeds feature could be improved, as manual uploading or waiting until the end of the month is required for some banks. More comprehensive and efficient reporting options are desired, as well as easier access to technical support.
Editing secondary lists in a batch feature and better data importation are suggested areas of improvement. Reconciliation with bank accounts could be enhanced, and there are some minor issues with product support and updates.
Users have experienced positive results and benefits from using QuickBooks. They believe that implementing the solution in a small organization is valuable and worthwhile, with a good return on investment.
The pricing for QuickBooks is considered reasonable and affordable by most reviewers. They mention that it is a good option for small organizations as it provides good performance for the price. However, some reviewers feel that the scalability is limited. There are also comments about the pricing of QuickBooks' point-of-sale system, with some businesses finding it to be a barrier. Reviewers mention that QuickBooks recently moved to a subscription pricing model, which some find inconvenient.
QuickBooks is primarily used for accounting purposes in various industries such as retail, construction, and service. It is particularly beneficial for smaller organizations that do not have complex accounting needs. Additionally, it is used for point-of-sale and general ledger functions. The solution is utilized by both direct users within their businesses and as a consulting tool.
Some users found it difficult to get meaningful information without subscribing or seeking help from independent support people or YouTube videos. The technical support was not considered helpful, as there was no specific person assigned to address user issues, resulting in delays in obtaining desired information.
It was also mentioned that the support team may not have experts who are fully efficient.
However, there were also positive comments about good technical support, although occasionally not being connected with the right person. Users happy with customer service mentioned having access to a higher-tier level of support, which provided better assistance.
The initial setup of QuickBooks is generally straightforward, although there may be some issues with setting up the chart of accounts. Importing and creating data can be a manual process, without much ability to import data elements.
The deployment of QuickBooks can take anywhere from two to ten hours, depending on whether it is deployed on a physical server or in the cloud.
While QuickBooks Desktop has more requirements and can be a bit more complicated, the implementation process is very straightforward, with everything needed provided out of the box. Customizations may be required but are not extensive.
The scalability of QuickBooks is limited and not suitable for companies that anticipate growth. Users mention that as a company grows, there are limitations in accessing multiple companies from a single point, requiring separate log-ins for each company.
QuickBooks is considered more suitable for small, single-entity companies rather than medium-sized or larger organizations.
Concerns are raised about file size limitations and lack of flexibility in accounting principles. However, some users find QuickBooks to be scalable up to a certain point and believe it can follow a company from startup to a $25 million business. The solution is seen as fine for smaller businesses with a few users, but there may be a need to evaluate other options beyond a certain revenue threshold.
Users have mentioned that it is stable, with ratings ranging from eight to nine out of ten. They have also mentioned that issues are rare, except for occasional connectivity problems when connecting to a bank account.
Some users have expressed caution when installing updates, as there may be bugs that need to be resolved. However, overall, the solution is considered stable and reliable, with no reported outages.
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Reviews from Real Users
Mimi Evans, owner & operator at Fearless Bookkeeping Services LLC, writes that QuickBooks Online has “Useful importing capability, beneficial inventory module, but lacking automation”
Another PeerSpot user, managing Partner at a tech services company, states that QuickBooks Online “Provides excellent tracking of my finances and is easy to use and deploy”.
Max Rubin, CFO at Make The Switch, says that "QuickBooks Online has improved my organization by offering a vast array of integrations with other products that allow you to improve process efficiencies while keeping the cost of your ERP or accounting software affordable."
West Egg